Customer Reviews for J Scott Ref & AC LLC
(U-Haul Neighborhood Dealer)

489 reviews

1413 Cote Sans Dessein Rd   Fulton, MO 65251
(Intersection of Hwy 54B & Tennyson Rd)

(573) 642-7986

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 642-7986

1413 Cote Sans Dessein Rd
Fulton, MO 65251
(Intersection of Hwy 54B & Tennyson Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing it was perfect. Kind courteous great truck.

PEGGIY HOUCHNINS 
Rating:
5.0

Customer did not leave a comment.

vincent crowder 
Rating:
3.0

One of the strap was fringed and hard to get into the ratchet which was not a fun experience in middle of snow and ice. I did inform the clerk when I returned it

Jennifer McMahan 
Rating:
5.0

This location is always friendly and extremely helpful. If it wasn’t for those redeeming qualities I would not come back due to the pre imposed requirement of a 4 day rental for a trailer with out the option of shortening the time or refunding the customer because of an early drop off of equipment.

James Earickson 
Rating:
5.0

Easy to drop off, no issues!

Andrew Serri 
Rating:
3.0

Customer did not leave a comment.

Diana Stafos 
Rating:
5.0

The guy who helped us out was very nice and easy to work with.

Xoe Spears 
Rating:
5.0

Customer did not leave a comment.

LARRY FREDETTE 
Rating:
3.0

Customer did not leave a comment.

Adam Vinatieri 
Rating:
5.0

Customer did not leave a comment.

Michael Dixon 
Rating:
3.0

Customer did not leave a comment.

Carol Trokey 
Rating:
4.0

Jason was friendly and easy to work with.

Tamara Booker 
Rating:
5.0

J Scott has always been so easy to work with, and they will go out of their way to help someone out. Always my "go to" when I need some rental equipment for moving things.

Mark Podlaha 
Rating:
5.0

Customer did not leave a comment.

Brandon Flowers 
Rating:
5.0

Customer did not leave a comment.

Jonathan Cozart 
Rating:
5.0

Customer did not leave a comment.

Annabel Alford 
Rating:
5.0

Customer did not leave a comment.

James Hayden 
Rating:
5.0

Customer did not leave a comment.

Tracy Anderson 
Rating:
2.0

This location was primarily non-Uhaul services. It was convenient to where we were moving but we only found it through Google.

Samuel Gurnsey 
Rating:
3.0

Customer did not leave a comment.

megan milam 
Rating:
5.0

Customer did not leave a comment.

sherry frehse 
Rating:
4.0

Appliance and furniture dollies were not available - all else great!

Tana Real 
Rating:
4.0

Customer did not leave a comment.

Frank Holtkamp 
Rating:
5.0

Great Service. Could not ask for a better experience.

Greg Ivins 
Rating:
5.0

Customer did not leave a comment.

jacqueline pancone 
Rating:
5.0

Customer did not leave a comment.

Melisa Warren 
Rating:
5.0

Clerk very helpful in getting equipment ready for me to tow.

Patrick Quigley 
Rating:
5.0

He thoroughly inspected the trailer with me to make sure that it was clean and in working order. He also pointed out some damage and made a note of it.

James Kuenzi 
Rating:
5.0

Customer did not leave a comment.

Marie Pfeifer 
Rating:
5.0

Customer did not leave a comment.

cynthia ponti 
Rating:
5.0

Customer did not leave a comment.

preston thompson 
Rating:
4.0

My drop-off was on a sunday.. I used uhaul.com/share to begin process of dropping off truck.. it opened up my account and showed my drop off to be the gas station near my origin address.. customer support was very helpful

William Lamm 
Rating:
5.0

Customer did not leave a comment.

aRay of Services LLC 
Rating:
3.0

closed and confusing difficult to park two 26 footers at

Nicole Blevins 
Rating:
5.0

There's nothing you can do to improve for the next customer. This UHaul is great.

Annabel Alford 
Rating:
5.0

Great people to work with. Small business will do anything for you. We use them a lot

J AND M DISPLAYS 
Rating:
5.0

Scott is the best so fast and very helpful

Patricia Medina 
Rating:
5.0

Customer did not leave a comment.

Edgard Urbina 
Rating:
2.0

Uhaul was dirty and not cleaned. I had to clean it out before use. Blankets were thrown in back all over and check in was very unorganized.

Ashley Bealmear 
Rating:
5.0

No improvements for this location. The service at this location was great. They were able to obtain the trailer I needed as they didn’t have one at their site. The trailer I rented was clean and in overall decent shape (small dent in the driver side fender from a previous renter). The personnel there connected the trailer and ensured everything was in working order prior to me leaving. The online experience was terrible as I could not reserve the trailer using their website using either Edge or Chrome. Kept locking up after adding the extra insurance information.

ED keene 
Rating:
5.0

TJ was precise, clear, efficient and effective in taking care of our needs. In and out in no time. The trailer worked perfectly.

Denton Kurtz 
Rating:
5.0

Easy access, easy to find, and people at the counter very friendly and helpful.

Annabel Alford 
Rating:
5.0

Customer did not leave a comment.

Melissia Binman 
Rating:
4.0

The staff was very friendly. The only issue I had was that I had reserved a 26foot and they only had a 15 foot. It worked but we had to make multiple trips instead of just one. That I believe was not the fault of the site but the online link, because I had also reserved a trailer for the prior day from Kansas City and they didn’t have the one I requested and the ones they did have weren’t going to work for what I needed and ended up not being able to bring the girls items from Kansas City to Fulton that weekend.

JACQUELINE RISNER 
Rating:
4.0

Customer did not leave a comment.

carl kremer 
Rating:
5.0

Customer did not leave a comment.

Daniel Levasseur 
Rating:
5.0

This location was amazing. They contacted someone higher up in the company to attempt a resolution for our Air conditioner issues.

Angel Rakes 
Rating:
5.0

This was a last minute decision on my part, so it was so handy for me to pick up an auto trailer and return it the same day. Thanks

michael huff 
Rating:
5.0

Customer did not leave a comment.

mary jo kitchen 
Rating:
5.0

Customer did not leave a comment.

Charles Beuer 
Rating:
5.0

Make sure all the turn signals work

sandi stewart 
Rating:
5.0

Customer did not leave a comment.

Anne Dillon 
Rating:
5.0

Customer did not leave a comment.

Mulubrhan Haile 
Rating:
5.0

Jeff was extremely helpful. He went to Jefferson City to pick up a trailer for me when U-Haul corporate tried to divert my rental to Ashland. I did not have time that day to add an hour at each end of my rental. He was friendly and the experience could not have been better. He didn't always answer the phone when I called, but he always got back to me quickly. I highly recommend. I'm renting a truck and dolly from him today. It's a small family business; they deserve some patience and grace.

Sharlette Anderson 
Rating:
5.0

Customer did not leave a comment.

SUSAN BLACKSTON 
Rating:
1.0

I dropped my uhaul with them 20 minutes before due time. They charged me over $400 even after the Maris location had already taken money. Bait and Switch and fraud. No one told me I would end up paying almost $500 for an 8 hour rental with less than estimated mileage. I am livid!!!

Tresa Allen 
Rating:
3.0

Customer did not leave a comment.

Shawnta Galbreath 
Rating:
3.0

Customer did not leave a comment.

Joshua Warren 
Rating:
4.0

Customer did not leave a comment.

Karen Berry 
Rating:
4.0

Think it needs front end work? Thought at first the tire was going to fall off. Then when i put gas in i thought it was to stop at where it was when i got it at 3/4 tank but it didnt so i paid for 1/4 tank more than i owed and spent $52.00 on gas. So no…was unpleasant experience. But we are moved.

SANDI BERNARD 
Rating:
2.0

They are NEVER there at your scheduled pickup time. Always a note on the door to call if you need assistance. I NEED them there at MY scheduled pickup time! NOT AT THEIR CONVIENINCE! It's RIDICULOUS!

Mike Gardner 
Rating:
5.0

Customer did not leave a comment.

MARSHA WEBB 
Rating:
5.0

When returning equipment during off hours, don't use your app because the picture feature does not work.

Larry FREDETTE 
Rating:
1.0

Truck had bald tires

K vin Allen 
Rating:
4.0

Friendly staff

Angela Reed 
Rating:
5.0

Customer did not leave a comment.

William Johnson 
Rating:
5.0

Customer did not leave a comment.

Dawn Smith 
Rating:
4.0

Customer did not leave a comment.

William Johnson 
Rating:
5.0

Customer did not leave a comment.

tony ferrugia 
Rating:
4.0

Customer did not leave a comment.

PEGGY ATTERBERRY 
Rating:
5.0

Customer did not leave a comment.

Bradley Hertges 
Rating:
1.0

They weren’t there on time @ 8am when I needed to get started. I choose the 24/7 to make it easier, and didn’t receive of key box code. Then I called customer service, they worked with me, and not 1 of his 3 boxes had my keys in it! Then when he did finally show up, he didn’t give me the truck I was supposed to have, and it was less gas in tank than agreed. So he rewrote paperwork to show that. He also charged me again, after the website already charged my credit card. Oh, also he didn’t have the two dolly’s I needed, and never credited me for not having them!

Dustin Lacy 
Rating:
3.0

I rented an enclosed trailer from this location. The tires and connections were in decent shape, but not all the lights worked. The tail lights and brake lights worked, but none of the lights on the front worked. At night I was worried about people not being able to see it. Other than that, it did ok.

Dean Heidke 
Rating:
5.0

Customer did not leave a comment.

randy bell 
Rating:
5.0

Customer did not leave a comment.

DAWN SMITH 
Rating:
4.0

Take care for the customers.

Flobert Ndabagera 
Rating:
3.0

Customer did not leave a comment.

Donald Schlueter 
Rating:
4.0

Customer did not leave a comment.

Brian Sieben 
Rating:
5.0

Nothing. They were great!

Michelle Eversmeyer 
Rating:
3.0

Customer did not leave a comment.

JEFFERY GOODNIGHT 
Rating:
5.0

Customer did not leave a comment.

Betty Fagan 
Rating:
5.0

Easy to drop off trucks and trailers. Park it and leave. Simple

ANGELA EWING 
Rating:
3.0

Customer did not leave a comment.

Kenneth Coleman 
Rating:
5.0

Customer did not leave a comment.

DONNIE durham 
Rating:
5.0

Great customer service

vickie lee 
Rating:
5.0

Everything thing was great couldn’t ask for anything better

Fred Bly 
Rating:
5.0

Customer did not leave a comment.

Trevor Theroff 
Rating:
3.0

The pick up location was very cluttered and dark and dingy. The truck we rented was in need of repairs prior to picking up. Not a good experience.

MATTHEW HOCK 
Rating:
3.0

Customer did not leave a comment.

ASHLEA WOHLERS 
Rating:
5.0

Customer did not leave a comment.

Mandy Watkins 
Rating:
5.0

Customer did not leave a comment.

SCOTT KING 
Rating:
4.0

Close to my house

steven downey 
Rating:
4.0

Customer did not leave a comment.

shelia mckee 
Rating:
5.0

Customer did not leave a comment.

PHILIP ARYEE 
Rating:
5.0

Customer did not leave a comment.

james corbet 
Rating:
3.0

No one was there when I first got there. He later showed up just as I was leavine.

Thomas Dobson 
Rating:
5.0

Better communication with customer.

Frank Fennewald 
Rating:
5.0

Customer did not leave a comment.

STEVEN STROTHER 
Rating:
5.0

Picking up the truck thru a mobile share apps took me 45 min to get to the key... I was planning to leave at the approx time... but delaying to get to the key took a longer process if not understanding how it's done... tried to scan the scan block .. it took me maybe 7 times to get thru

Mark Roth 
Rating:
4.0

Customer did not leave a comment.

MELINDA FESSLER 
No reviews have been submitted for this location.

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