The store was not open to public the man working there told me to unhook anywhere I could find a spot and drop my contract in boxRonald B.
Customer Reviews for J Sawyers Wholesale
(Distribuidor de U-Haul del vecindario)
Charlestown, IN 47111
Services at this Location:
- Lun. - vie.: 8 a. m. - 3 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CANDI G.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.LORRI C.
Upon arrival to pick up the truck & dolly, we were informed they didn't have dolly. That information needs to be communicated prior to pick up so other arrangements can be madeTodd J.
El cliente no dejó un comentario.Achilles H.
It is located in a multi-business office. One of which is a bait shop. The smell is atrocious. When I arrived the dealer was closed, even though my appointment was ache in advance. I had to call the store for someone to come. When he arrived, he didn't have the keys. He had to leave to retrieve them which further delayed my move.TINA LOUISE P.
El cliente no dejó un comentario.MARY B.
El cliente no dejó un comentario.Teresa S.
El cliente no dejó un comentario.Melinda P.
Actually have someone there when they are suppose to be. I waited an hour for someone to show up. I was told I had to be there by a certain time. Then someone finally told me to do the self check out. I didn't have to rush out there!!!!Cindy G.
El cliente no dejó un comentario.PATRICIA B.
Business was not open when we arrived for our reservation at 9. Business hours open at 8. Business did not open until 10.. Thankfully, a UHaul area manager happened to be on site and got us in a truck by 10. I will not rent from this location, even though is by far the closet to my house again.David S.
Didn't want to help with signing in. Didn't have moving blankets. I was moved to a different location and complained that we were going to use to many miles. When I had to add an extra hour to my day going to a further location to pick up my truck no one seemed to care overall. I won't be using uhaul again.JOSHUA M.
El cliente no dejó un comentario.Lisa S.
No one available for drop off, but was easy with mobile appMARIO M.
This is the third time I have went to one of your franchise locations and it was horrible. It's a bait shop that literally smells like dead fish! The guy was rude and uncaring. They were sorting worms in the backroom in full view...horrible!!! I didn't get a dolly and blankets and he still charged me more than the original prepaid price. I couldn't leave without the truck so I paid the difference....what a crock!Dennis P.
The employee did not have a mask on. The employee did not do the normal walk around to inspect it. The truck was dirty on the inside. The front end shook vigorously at 40 mph. The employee said I could save money by returning it to clarksville eastern blv location just give them a call. Clarksville Eastern blv location employee said I could return it there I just needed to call 1-800-GOUHAUL to modify my drop off location. I called 1-800-GOUHAUL to do so and was told NO if I did that I could be charged $300-$500 for wrongful drop off and be charge 1 way rates. I've used U-Haul before with no problems at all but this time was horrible.Danny G.
I returned the truck after hours and when I called to see if I had any money coming back to me( I paid with a cash deposit) I was told no he thought I still owed him money. I asked if he could please email me a receipt. He said yes bit never got anything.JIMMIE P.
El cliente no dejó un comentario.MARIO P.
El cliente no dejó un comentario.hank T.
El cliente no dejó un comentario.Bailey M.
I scheduled a pickup at a location convenient for me. I was notified 1 hr before pickup that my reservation was moved to the next â€œnearestâ€ location since my rental wouldn't be back in time for my scheduled rental. However the the new rental location was out of my way and not convenient for me. I wish I would have been contact before hand to determine if the new rental pickup would work for me as I was the paying customer.Jerrett L.
El cliente no dejó un comentario.Charity Z.
El cliente no dejó un comentario.Jeremy W.
Not charge my credit card for gas that I put in and even gave more gas than was in the vehicle when I picked it up! Rude woman who I rented the truck from as well. Horrible experience .Robert A.
El cliente no dejó un comentario.ANDREW M.
Charged for things they said were not on there and 2 times, very upset with my expirienceDalila A B.
1. Provide equipment that will not leak or have extensive gas fumes or the defrost fan is runningdavid A.
Very easy after hours drop off.Cameron S.
El cliente no dejó un comentario.ANDREW M.
personnel was very friendly. I would use them againPatrick G.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.richard G.
El cliente no dejó un comentario.Jordan B.
I appreciated the helpfulness of the personnel here. It would be helpful to have a few more supplies on-hand, like additional blankets, but a very good experience here. Would recommend using this location.Kimberly M.
El cliente no dejó un comentario.Jennifer C.
El cliente no dejó un comentario.Clark C.
Dirty truck, not much serviceRichard H.
This location was great and quick. My experience with U-Haul scheduling is the opposite. The website made a reservation with a location that was not renting the week I had scheduled. I found this out the morning I went to pick up my equipment and the corporate help line was slow to help me rectify this issue. The only positive experience I had that day was with J Sawyers wholesale, as they were quick and efficient with check in.Francis D.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.Michael O.
I had reservation for uhaul when I got to eastern Blvd clarksville, the girl said my confirmation number was no good and gave my 15 ft to someone else. I was very pissed. No truck stuff from storage sitting out waiting, so the girl said I will call charlestown. I got a 10ft truck which I made several trips, I was 20 minutes late returning truck cause I drove all the way back to new albany and back I still have not received any monies back so I'm not a happy customer my truck was 19.99 I gave 88 plus put gas over amt. So there you goRoberta H.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.David T.
I rented this truck for 2 days and was 45 minutes late bringing it back and was charged another full days rental. Didnt think this was necessary. Not good business.Shannon S.
El cliente no dejó un comentario.Trevor L.
Awesome serviceCHARLES W.
The tire rear passenger tire was low prior to leaving. I went into the establishment and request air. They said they didn't have any and that i'd Have to get it aired up on my own. Throughout the the day I had to air up the tire several times which was a serious safety concern. When I returned the truck, I notified the owner of tire issues, to which he replied â€œYeah, I have let Uhaul know the truck needs to be taken out for repairs but they won't let me.â€ Seriously!? Is that safe service? I will not be renting from Uhaul again and do not recommend them.Tina M.
El cliente no dejó un comentario.Larry S.
Went to pick up the U-haul and they were closed and it was during business hours. Had to contact customer support and it was almost 2 hours past when I was suppose to pick up the truck. I could check the mileage beforehand because it had a partial flat tire and the message was covering up the odometer. The truck was completely muddy. The gas that was in the truck was not accurate to what was listed on the paper receipt that was e-mailed to me. I had asked not to have the $14.00 Safe Move and they added it anyway. I thought last time was bad but this one takes the cake. I had to use this facility because it was the only one that had a truck available for my time frame in my area.Zachary S.
Adjust the contract like you said you would when you didn't have enough moving blankets to satisfy my reservation. I reserved 36, you charged me for 36, but only gave me 13. Said you'd adjust it...but never didmatthew H.
El cliente no dejó un comentario.patrick O.
El cliente no dejó un comentario.BRUCE B.
Great, fast service. Easy pickup and return!Kaitlin B.
Staff was friendly, knowledgeable, and quick. I was in and out fast and got exactly what I needed.Stephan W.
El cliente no dejó un comentario.Brandon G.
Very helpfulSherry R.
El cliente no dejó un comentario.KEN D.
El cliente no dejó un comentario.Teresa O.
El cliente no dejó un comentario.angela J.
The gentleman working inside was super helpful! He helped me attach the trailer and helped me verify the lights were working properly. I had an excellent experience!!Thomas U.
The email for this rental came to wrong email address. Should have gone to firstname.lastname@example.org instead it came to email@example.com. The period between the b and the f some how got left out of the emailBobbie F.
Concerned that my license was photographed in personal IPhone. Didn't like that.Diana P.
El cliente no dejó un comentario.Mark B.
Friendly staff prompt service.Marx M.
I never made this reservation. Had to call customer service to get this figured out. Whoever placed the order used my name, phone number, and email and the employee who completed it didn't check their ID to verify who it was.Samuel M.
El cliente no dejó un comentario.Mike B.
very easy and smooth transaction and a very personable employee. He is a real asset to your company. Need more workers like him in this world for sure.daniel S.
El cliente no dejó un comentario.Alan W.
I have a few comments that I am not happy with - I ordered the truck on-line using my credit card and specifically took off the SafeMove but it looks like when my son went to pick it up they marked to have the SafeMove put on it. Also, my son who has never had to sign anything financial had asked the question because I told him to make sure about putting the gas back into the vehicle. He was told that he needed to make sure the tank was back at 1/2 tank and of course he never looked at the paper work but it showed 5/8 a tank so when he returned the truck he made sure it was at 1/2 tank and I was charged an additional $13.50. I am not happy with this service. I am usually OK with the service at this location but I will make sure not to go to this location anyway. Also I specifically chose a location that was closest to my house and the location where he would be moving to but then the location was changed which made us pay more for mileage. I would have tried a different location not one that was in the opposite direction of the move so they were having to back track to return the truck. TOTALLY UNSATISFIEDZachary S.
El cliente no dejó un comentario.Pam H.
El cliente no dejó un comentario.polly H.
Our whole experience with UHAUL was a complete and total NIGHTMARE! NEVER AGAIN!!Charlsie P.
I am entitled to the $50 reservation guarantee. I have been waiting on a supervisor to call me since 1:30 on 9/28 and I haven't heard anything from them on the extreme poor customer service I received from U-Haul.com I still expect a supervisor to call.Kim R.
El cliente no dejó un comentario.Stephen B.
I reserved this auto transport on line, entered all the info requested and was approved for the rental. When I got to the store to pick-up the trailer, the computer at the store said the rental was not recommended. After about 15 or 20 minutes, a phone call and some wrangling on the computer, the rental was finally approved. The manager at the store said that this was NOT the first time this has happened. If I had driven from out of town, been approved on line and then told I could NOT rent this trailer, I would have been very upset. This is something that should be checked into and fixed.Frederick P.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Alan K.
El cliente no dejó un comentario.Troy S.
El cliente no dejó un comentario.Daniel B.
The price was a lot more then what we expected. Couple charges that we had no clue as to what they was. Not satisfied!!!Amy J.
El cliente no dejó un comentario.Lauren S.
The truck drove rough.Jerry H.
El cliente no dejó un comentario.Doug C.
Team member did a great job!alan G.
Explaining the process better.Morgan L.
Vehicle was good running but not clean inside. The shop sold guns, ammo, bait and hunting gear............and rented a U-Haul truck, and weird walk-up feel........BUT.........the clerk was exceptionally helpful and courteous. I was on my way in 30 minutes. ***************************************************************************However, I was 'deferred' from the Jeffersonville, IN location on Eastern Blvd which had many vehicles, but NONE AVAILABLE FOR ONE-WAY, and that store was in dire need of an overhaul of its customer representative talent. Not very proactive nor engaging there, at all. Kindly advise them to air their petty personal and corporate grievances in private -- not in front of the customers. They were NOT supporting U-Haul's professional brand.George B.
El cliente no dejó un comentario.Rob C.
El cliente no dejó un comentario.Linda H.
Rental returned within 4 hours, took this location 4 days to close rental agreement and caused overages. Bad businessSTEVEN W.
Was a last minute need for a uhaul. They were quick to deliver. Will use them again if I ever need a truck.kim S.
El cliente no dejó un comentario.allen U.
El cliente no dejó un comentario.mally B.
please fix your system, although I realize the internet speed may have been partly to blame I spent approximately 45 minutes waiting as the system loaded each page of my contract to be processed. Not many people would have been as patient as I was.Denver E.
El cliente no dejó un comentario.ALBERT F.
El cliente no dejó un comentario.Charlie J.
El cliente no dejó un comentario.Charlie J.
Service has definitely improved since we used this location 6 months ago.Joel S.