Repair the gate because I had to manually open the gate to gain access. There wasn't a live person there I had to take instructions over the phone. The employee told me if I go and lock the office door because it was left opened, and for me having to pulling the gate open I will be getting a discount. That didn't happen. Also there wasn't a dolly inside the van. Not happy customer
Kathy T.
Customer Reviews for J O A T Logistics
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It took 25-30 minutes on the phone to go through instructions for picking up the van, being asked all the same questions I already was asked when making the booking on the website. Van was servicable but had many dings on it. After the trip was over they added CDW to the bill even though I declined it on the website and verbally again with the guy on the phone.
david C.