Customer Reviews for J L Hayward
(U-Haul Neighborhood Dealer)

29 reviews

367 Talbot St   Courtland, ON N0J1E0

(519) 842-5935

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(519) 842-5935

367 Talbot St
Courtland, ON N0J1E0

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ANJEAILEEN M. 
Rating:
2.0

There was nothing wrong with the actual location, except a very muddy and icy parking area. My review rating was lower because we did not plan to pick up here. We found out the day before our move that our truck was not in Kitchener as requested. Owen in the scheduling office was extremely helpful in finding us another truck but we had to take 3 hours out of our day making the round trip to pick it up. It was great that Owen found us a solution, not so great that it was in Courtland ON, but overall the move went painless.

Steven D. 
Rating:
3.0

Again, the people were excellent but the U-Haul part is a side business. These facilities can't be expected to compare to dedicated U-Haul Facilities.

Ross H. 
Rating:
5.0

Customer did not leave a comment.

RANDYC L. 
Rating:
1.0

I rented a stow dolly and they didn't have any available if they have a reservation why was this not available. this caused to drive the vehicle as well as the truck total of 3000 kilometer at a cost of over 300 dollars not impressed?

darren W. 
Rating:
3.0

Customer did not leave a comment.

KAILA K. 
Rating:
5.0

Keep up the good work

Joey L. 
Rating:
5.0

Always a awesome experience ! Trouble free !

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Johanna D. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Awesome experience very nice people to deal with!

Randy L. 
Rating:
5.0

I'm still a little unsure why Uhaul sent me to Courtland ON, rather than Waterloo, where I live and booked the trailer but the ladies at JL are amazing and a Courtland Bakery visit makes the trip worthwhile.

Stephen M. 
Rating:
5.0

Very helpful.. nice folk.. will be my go to location from now on..

daniel J. 
Rating:
5.0

Customer did not leave a comment.

Richard I. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Courteous staff

bob D. 
Rating:
4.0

Customer did not leave a comment.

Richard I. 
Rating:
4.0

Customer did not leave a comment.

Ross M. 
Rating:
2.0

The office smelled terribly of smoke. Disgusting. The people were friendly enough, but it felt dirty inside their office

Brandon L. 
Rating:
4.0

Customer did not leave a comment.

Richard I. 
Rating:
1.0

Equipment was not swept out on pickup. The short electric connection was missing, but replaced after a brief search in their office. Staff seemed inexperienced with the system. Staff and regional contact had great difficulty over-riding the system price, in order to honour my contract price, and region would not have done so if I had not had my paperwork in hand. This whole process took about 1 1/2 hours, plus the 3 hours total travel to and from this remote location. A frustrating experience.

John L. 
Rating:
5.0

No staff on Sunday so I just dropped trailer and left.

Hayley O. 
Rating:
5.0

The ladies at Hayward we're very nice and made me feel very comfortable. I am only renting a I haul from Hayward for now on. I had trouble at other locations Tillsonburg, but Hayward treated me like I was a regular they are awesome, thank you Hayward

michael P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Everyone was very pleasant and oh so helpful. Equipment was ready to go.

Johane B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Every thing was perfect. Fast,friendly service. Thank you.

Richard K. 
Rating:
4.0

mirrors would not adjust, and transmission needed another gear. axel gear ratio must be pretty low ?? other than that no issues, worked fine. thanks

Trevor T. 
No reviews have been submitted for this location.

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