There was still fast food bags in the U-Haul and Gatorade bottles under the seat. The experience was not mobile, I had to go inside and talk to the owner of the shop on the phone so I could get the vehiclePaige M.
Customer Reviews for J J Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff W.
It was basically a head shop in a bad neighborhood. No record keeping, they wrote my name on the back of a receipt, and didn't bother to look at my drivers license, just handed me the keys.John C.
Equipment should be cleaned and sanitized before it is rented.James C.
Customer did not leave a comment.BOBBY E.
This survey is unfair for the location above. They were very very nice but the experience there was as if I was the very first customer they ever had. But let's back up.. I booked this a week+ in advance only a couple of blocks from the storage unit I was emptying. Once I got to the "original" location at my exact appointment time that I was booked for the rude guy there (who barely spoke) finely told me that my appointment has been change to another location across town, excuse me, across the City of Birmingham, AL. Then on top of all this, I was stopped by a State Trooper because I had no running light or blinkers, only brake lights because of severed wires (I have pics). But luckily he did not give me a ticket but told me to ride home with my flashers on. But earlier a Uhaul location out of Huntsville called me to interrogate me on why I haven't picked up my (Birmingham location) U-Haul trailer. And to add to my drop-off location feedback below, Tint Master doesn't show me dropping it off there. Worst experience of Uhaul ever, and top 3 worst business experience I've ever had to deal with. -ToddKenneth F.
Customer did not leave a comment.William J.
Customer did not leave a comment.Toney D.
Very friendly staff and polite. Professional and clean surroundings.NEVIN P.
Customer did not leave a comment.John B.
Didn't rent the truck until 12:45 but the guy called me at 12:00 telling me the truck was only for 24 hours and already late and that he was going to charge me another day if I didn't drop it off in 20 minutes but then proceeds to tell me he can â€œfudge the numbersâ€ if I do??? This caused me to hurry and I got the truck stuck on the incline of my drive way! Called him back and told him about not even picking up the truck until 12:45 , he told me that wasn't his problem and that I should have got the roadside assistance and then proceeded to tell me he was going to charge me for that also. Ended up fracturing my foot while trying to hurry and the truck was returned 4 hours late. Very unhappy with my experience and will never rent from U-Haul again.Jamie P.
Customer did not leave a comment.Mandy P.