Customer Reviews for J & New Automotive
(Distribuidor de U-Haul del vecindario)
Anderson, IN 46016
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 5 p. m.
- Mar. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 8/2/2021 - 8/7/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was very displeased initially with the U-haul scheduling. I had reserved a truck at the Muncie location and was awaiting a verification call for at least a week. U-haul finally called Sunday night before the pickup date at 5:05pm, missed that call and then was unable to reach anyone because 5:00pm was closing time. Had to drive to Anderson to get the truck the next morning. The guy at Anderson actually took care of me 30 minutes before their opening time. Very appreciative of that. He went above and beyond to fix what was a corporate problem.Ronald P.
Not in a great part of town. Site and parking lot was overgrown and full of junk cars. There really wasn't a place to park my rental van. Very sketchyJulianne J.
Great & easy process! Would recommend to friends and family!Richard P.
El cliente no dejó un comentario.Derrick S.
El cliente no dejó un comentario.Danny K.
Great service, easy to deal with, and very friendlyLowell G.
Uhaul is definitely cheaper then other places but I would suggest long term rentals or leasing that is affordable. If insurance was included the 1200 a month would be reasonable but I could buy and insure a new van without the hassle of extending every week for around $800 a month.Pilot B.
Closed when I arrived and dropped off my trailer everything else was fineRonald C.
Prompt and courteous service. However the pickup location was inconvenient, 25 miles away where the move started.Jeff S.
El cliente no dejó un comentario.RONALD H.
I booked online and when I got there at 9:15 for my scheduled 930 pick up....the business was closed. There was another gentleman trying to pick up his U-Haul that he had scheduled to pick up at 9 AM and could not get a hold of anyone to get the keys. Neither of us had received text of how to pick up the vehicle. I did the online registration. But again the business was closed when we went to pick up. Finally a guy that used to own the business happen to stop Buy to put some things in storage which was right next to the building and he was able to help us out. Finally between 1015 and 1030 we received the U-Haul.Whitney E.
Great customer service. Easy in and out. No hassle. Return of my van was as easy as the check out. Thanks.Thomas H.
El cliente no dejó un comentario.Amy G.
El cliente no dejó un comentario.Melinda F.
We had an appointment to pick up at 8, we did not leave there until 9:30. No one was in the shop when we first arrived so we had to wait 30 minutes for someone to arrive and help us. We they got there, they told us the truck had not been inspected or cleaned yet and then when they went to do it they did not have the keys. We had to wait for another customer to arrive with the keys and finally get it ready for us. We're also concerned they gave us the wrong U-haul because when we tried to return it after hours we had problems with the mileage and could not return it. Very poor experience and we are very upset because it had a great impact on our very long trip.Lena M.
El cliente no dejó un comentario.EYVETTE B.
El cliente no dejó un comentario.Wendi R.
Dude was funny as hell when I picked up good ppleCHRISTINA S.
Had all the right equipment, quick check out!Rachel O.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.pamela N.
Detail clean the cab of the truckDOMANIC W.
El cliente no dejó un comentario.Christopher S.
More trucks on handJAMES A.
Super great place I will refer all my friends and family to this place super great bunch of guysJoe R.
The guys were awesome and explained the contract greatly and equipment was clean and it worked great with the wrestling ring for IPW wrestling. Thanks so much JoeJAMES R.
I really appreciate the effort of this location to represent UHaul in Anderson. I find this location to be an asset to the community.MARQUEST H.
El cliente no dejó un comentario.steve Y.
There's no lights in the parking lot so picking up a truck in the dark is very difficult. the lock I was told to use was not working properly and I had to mess with it in 25Â° weather for at least 20 minutes.Kenneth C.
Awesome experience!Francisco R.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.RAFAEL V.
El cliente no dejó un comentario.GARY A.
The headlights barely emitted another light to drive in town at night, no way would I take it onto the interstate. The windshield was cracked all the way across the top. The check engine light was on! The gear selector in the dash did not match what gear you were actually in. The pickup location was dark and at night didn't seem like a safe place. I intended to rent from a location in Chesterfield because that is close to my home. Your company instead sent me to the Lansing in Anderson on Main Street. I had to go there to log onto the app to get the vehicle, the next step told me to drive to where I wanted to rent from in Chesterfield. On my way there I get a call from uhaul out of Indianapolis setting off I have gotten my rental truck. I replied no that I am on my way to the second location. I am them told how wrong I am by your company, regardless of what the app told me. The entire conversation I was talked over and interrupted by your caller from Indianapolis. Check your recordings, it's all there! Never again!Brian B.
Outstanding customer service!Steven T.
I was concerned the whole time I was driving it that it was gonna break down.Misty H.
They were awesome and very nice and very helpful and showed me how to use the equipment and open back door even came out made sure is was wiped down before used the truck Thanks very much.joe R.
El cliente no dejó un comentario.Wayne P.
Amazing customer experience. Will be using again next week.Stev H.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.David F.
would have appreciated knowing up front about the (non-)availability of the appliance dolly I rented. Other than that, very helpful staff and fairly straightforward process.Julie W.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Marcus A.
El cliente no dejó un comentario.Tamara R.
El cliente no dejó un comentario.JASON R.
The facility was closed so I used the mobile pick up. However, my ordered included moving blankets and those were not in the truck ready for me. So I had to call customer service and arrange to pickup blankets at another location which was inconvenient.Jeffery S.
Overcharged by 150 dollars and only refunded 60 of it.Sheila P.
El cliente no dejó un comentario.Domanic W.
Make sure that all of the things requested are with the truck. I asked for a dolly and it was not in the truck.Dalerae O.
El cliente no dejó un comentario.Debra M.
El cliente no dejó un comentario.Ed S.
El cliente no dejó un comentario.Edward B.
J & New was closed for drop off.Sherry B.
The renter was very kind and accommodating but the trailer that had been returned for us to rent had no taillights, at no fault of the vendor.. Understandably, we were downgraded to a smaller trailer. We just feel the rental price should have reflected the smaller trailer vs the slightly higher price of the larger one. ¡Gracias!Mark F.
Rude when I ask to fix the lights and would not do the repairs I drove home with only part of the lights workingJames W.
El cliente no dejó un comentario.Aliyah S.
A way to secure rental returns...Eric H.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Monica W.
El cliente no dejó un comentario.William M.
First make sure the truck is cleaned or at least wiped down. The truck I rented was filthy on the inside. I had to place a plastic tarp on the seats just to sit on them. Second, take the big "Rent Me Sign" out of the window before you rent the truck. I have never rented any uhaul truck from anywhere that I had to take it out myself and put it in the back of the truck. Third, have your employees knowledgable about options. I am a penny pincher. So I am always looking for ways to safe some money. I expressed to your sales representative that I only needed to the truck truck for a couple of hours, but I put reserved it for 10 hours. The representative said "ok, if you keep it for 10 hours, we will be closed and you can return it by dropping the key through the hole in the door." Then she talked about insurance and had me initial and sign. What she should of said was "if you keep it for 10 hours, we will be closed and you can return it by dropping the key through the hole in the door, but there is a $20 after hours fee. Maybe it is just a location thing wether they charge you or not, but I never knew there was a fee for after hour drop off because I have never received one in the past (from other locations). The few times I have used your trucks in the past, I have always dropped them off when the location was closed and never received a fee before. All together this was a horrible experience renting a uhaul from this location. The $20 after hours return fee was just like a slap in the face after settling and looking past the deplorable condition the truck I rented was in. One would ask, why didn't I just ask for another truck? The answer to that is, that was the only one they had in the size I needed. Bottom line, it is worth the extra money in mileage to just go to a different location and rent a uhaul.Marvin B.
El cliente no dejó un comentario.Sherri K.
El cliente no dejó un comentario.Destiny M.
El cliente no dejó un comentario.Mia G.
El cliente no dejó un comentario.malinda F.
El cliente no dejó un comentario.Alan L.
El cliente no dejó un comentario.CAREY G.
The girl and guy working in the office on March 18th were extremely rude. They treated me like I was an idiot and the man said rude things about me under his breath. This is my very first experience renting a vehicle of any type and I was very unhappy with the way I was treated by your employees. I know this is not the fault of Uhaul as a company, but you may want to reach out to whoever runs this particular store and tell them their employees need to be retrained in the art of customer service. I was impressed with the cleanliness and quality of the van I rented. I was able to move everything I needed to in one trip thanks to the use of this van. The ease of returning it using the app was very nice, however it was not made clear that using the app to pick up the vehicle was impossible if the store was open at time of pick up. I was then forced to waste time giving information to the rude girl inside that I had already entered into the app attempting to pick up the van. Overall this was a mediocre experience at best. If I ever need to rent from Uhaul again I'm definitely going to make sure it is not at the 515 Meridian St. Anderson Indiana location.Kathleen F.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.Hayli T.
El cliente no dejó un comentario.Tyler C.
El cliente no dejó un comentario.Jayne K.
The van I rented was not defrosted at all. On top of that, this location charged me a $20 convience fee for not checking in on line. Sadly, I rent Uhauls at least 6 times a month andt I have never been charged by any other Uhaul location. They also charged me $16.88 for fuel and I put $25 dollars in the tank. I only drove 40 miles, so $25 is a sufficient amount. It's locations like this that make me reconsider ever using Uhaul again. Honestly, I don't understand why thwy would choose to treat a loyal customer this way.Brooke F.
El cliente no dejó un comentario.jeff H.
El cliente no dejó un comentario.Tina S.
This location provided great serviceDouglas M.
El cliente no dejó un comentario.Deborah D.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Sonya B.
Not require 3/8 tank refill when fuel level at pickup was 1/4.Donald B G.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Tracey W.
I needed a truck rental on New Year's Day and this place was amazing to work with! Jeff was so helpful and caring! Great place to go if you need a rental!Amy A.
The location along with the staff was extremely questionable and seemed very uninviting.Ryan H.
El cliente no dejó un comentario.Kevin S.
You website is terrible. The 800 number gave false information. I feel the lady on the phone purposely gave false information. I think it was a racist move on her part.Stephen W.
El cliente no dejó un comentario.Steve I.
El cliente no dejó un comentario.JOSHUA B.
Very good all the way aroundALLEN H.
El cliente no dejó un comentario.Jerry B.
The general condition of this location site is very unwelcoming. It's also an auto/truck repair shop with many disabled vehicles clogging up access and egress to the property. The U-Haul equipment was fine.Duane H.
DID NOT KNOW I RENTED THE DOLLY OR PADS UNTILL I GOT MY INVOICE. 10.00 AND 10.00 I HAVE MY OWN DOLLY. AND WE PUT GAS BACK IN TRUCK UP TO WHERE WE TOOK TRUCK OFF LOT AT.CHARGED US 14.40 FOR GAS. WILL LOOK FOR OTHER PLACE TO RENT FROM NEXT TIME. WHEN WE RENTED FROM OTHER OWNER WE HAD NO PROBLEMS. GOOD BYE 5 AND MERIDIAN. TO MANY SURPRISES. U HAUL IS GOOD.teresa F.
Very polite and very helpful staff and owners,they even helped me download the uhaul app to my phone and helped me set it up,They went out of there way to assist me and they were very courteous...ROBERT S.
El cliente no dejó un comentario.Scott K.
Extremely fast service. I was in and out within five minutes. It is a used car lot, so it isn't attractive, but I didn't care. It was open, they had 24-hour drop off, easy in and out, so it fit my needs perfectly.William H.
El cliente no dejó un comentario.Michael F.