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Kevin V
Customer Reviews for Oswego Home & Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding.
scott kNothing. Everything was good. It was a rough start but not on the site’s side. The app had me down as a hand deliver. I called the customer service number and had to talk to three different people holding for a good amount of time to get the issue rectified.
Gwendolyn SI was in a bad spot when my personal truck broke down hauling a trailer load of tools to Colorado. Jesse was a great help in providing information of the town and especially getting me my uhaul truck. He helped make a bad situation bearable going beyond the call of duty
Matthew fWe left a padlock in the truck. When we arrived to reclaim the lock this morning, the business was locked and there are no hours posted, no phone number, and, apparently the people intend to keep the lock because no one contacted us. Very unprofessional.
holly cWas charged $1,423.21 cents for the most disastrous move of my life and never made it to my final destination.
Jillian GCleaned up a huge mess caused by a U-Haul location in Claremore, OK, two U-Haul locations in Cottonwood, AZ and the regional traffic office in Northern AZ. Even involved a general manager in KS to help save my move from completely collapsing 24 hours before the closing on my house. Jesse is a honest person and knowledgeable of his position. I still would never be a U-Haul customer again after what I went through. Not because of this location.
Jillian GThere was no one at this location. We waited for almost 40 minutes to contact uhaul. These individual places were fine, my complaint would be with uhaul in general. First, our pickup location was changed. Then our truck wasn’t there for us to pick up. Follow that by the guy did not add the extra days as we requested. Final straw was our drop off location was messed up. I have used uhaul many times over the years, this was a horrible experience. I’m the future I will find another company to go through.
Aaron HIt was my first time ever renting a uhaul, and I couldn’t have picked a better place to go to! They answered all of my questions, immediately. I wasn’t sure how to do the online pick up, and they were more than willing to walk through the process with me in person. Great and friendly staff. Thank you for all of your help! 😊
Jasmine E