El cliente no dejó un comentario.KELLEY H.
Customer Reviews for Izzy Golf
(Distribuidor de U-Haul del vecindario)
Florence, KY 41042
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 5 p. m.
- Mar.: 8 a. m. - 5 p. m.
- Mié.: 8 a. m. - 2 p. m.
- Jue. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- 12/6/2021: 9:00 a. m. - 1:00 p. m.
- 12/13/2021: 9:00 a. m. - 1:00 p. m.
- 12/15/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Send them to a different location, like the one up the streetJANET H.
El cliente no dejó un comentario.Humberto S.
El cliente no dejó un comentario.James A.
No one was there when I dropped it off. I took pictures after I disconnected and went on my way.Melissa G.
This entire rental was an absolute nightmare.LORI R.
El cliente no dejó un comentario.LAURIE F.
Multiple attempts to call the published number on the U-Hauls website received a "call can not go through". Upon arrival to the location, the door was locked, lights off (at 11:30 a.m. on Tuesday 9/7/2021). They had U-haul dollys sitting out on the sidewalk in front of the store. The drop-off space where I left the trailer was immediately next to dumpsters (extremely smelly location). While I have been a long-time U-Haul user/supporter, this dealership is a terrible representation of a great brand name. Approximately 3/4 mile down the road is a full-service location which I will gladly use in the future however I would strongly suggest you remove the privileges with Izzy's Gold - there are NOT a good representation of the U-haul name.LEONARD R.
Was great!Anthony W.
El cliente no dejó un comentario.Laura Y.
This was the worst experience. The person was not there either time I went during normal business hours. I called and there was no answer nor no return call. Izzy Golf is a horrible location. Plus the return procedure failed several times. I called customer service and was disconnected twice. It was horrible.LAVETTE B.
El cliente no dejó un comentario.Jonathon D.
El cliente no dejó un comentario.JOHN V.
El cliente no dejó un comentario.SHANE R.
El cliente no dejó un comentario.Jonathan D.
I was asked to move my pick up time back because the guy was leaving and would make it back until 12:30 so that pushed back my moving time. I show up at 12:45 and there was a lady smoking a cigarette sitting outside who was on the phone with the guy. She asked how many miles I was going to use. I said 50ish because i needed it from florence to Alexandria then I would drop it off in alexandria. She said ok. Now I have been told I'm not getting that 155 back because I was told to bring it back to that location. When that NEVER HAPPENED! I DO NOT recommend this location or company at all. Unless you want to be charged 155 dollars more.Kalee H.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Bryan S.
El cliente no dejó un comentario.Lori J.
Trailer door was broken at pick up.Kasey D.
Just make sure the inside of the truck is cleanPatty S.
Our communication with this location was excellent. They also saved us from being in a bind for our out of state move. When we booked our reservation through 1-800-...-.... , we specifically requested an auto transport, instead 1-800-...-.... , reserved a tow dolly. I tried to correct it through 1-800-...-... , and was told they did not have an auto transport. We called this location, and they had caught the mistake and saved an auto transport for us. We greatly appreciate them being pro-active along with their excellent customer service.Joshua J.
El cliente no dejó un comentario.mona S.
El cliente no dejó un comentario.Jovanni A.
Very easy drop off location.ROLAN P.
The gut was rude over the phone!!Kelly M.
El cliente no dejó un comentario.Jerome R.
El cliente no dejó un comentario.Dylan V.
Izzy, the owner, worked directly with me and was fantastic to work with. He made our move affordable with very reasonable rates. Even when we thought we'd need an extra day, it was no problem at all. Highly recommend this UHaul location when you need to make your next move!Diane P.
El cliente no dejó un comentario.Harrison R.
El cliente no dejó un comentario.Sarah W.
There was no sign identifying the business. I had to walk in to a back room to locate a worker and business counter. It seemed â€œshadyâ€. I was charged for and extra 2 miles over the limit. If I had not been searching for â€œIzzy's Golfâ€in the area causing extra mileage, I would not have been over.Gerald M.
El cliente no dejó un comentario.Martin P.
El cliente no dejó un comentario.JAHLIL S.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.REBECCA R.
El cliente no dejó un comentario.RUSSELL P.
Is the worts uhaul office that I ever been at, is a dirty and smelly place, I waited in the reception for about 25 minutes because the lady on front was sleeping on a room in the back, she woke up with a very rude attitude and she never Check the equipment I rented.Jose V.
Very friendly and helpful!James F.
The gas was not all the way on full tank and the website to pick up barely workedKim C.
El cliente no dejó un comentario.KENDRICK H.
El cliente no dejó un comentario.TERRON G.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Jacob F.
Owner easy to work with great communication went over equipment and cost was great. GraciasSTEVEN C.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Craig R.
El cliente no dejó un comentario.JERRY R.
The Kentucky Location was great. The Glendale Heights drop off location charged me $20.00 EXTRA even though I dropped off 2 days earlier beÃ§ause I dropped after hours and didn't check in my self "WHICH THEY NEVER TOLD.ME THAT AT ALL. THE ONLINE PPL AT UHAUL.COM SHOULD HAVE TOLD ME THAT!!!! They did not..very poor trainingKEVIN S.
El cliente no dejó un comentario.JERRY B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Teresa W.
El cliente no dejó un comentario.DWAYNE S.
El cliente no dejó un comentario.LAWRENCE M.
El cliente no dejó un comentario.Issa A.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Mark R.
This guy should not be a U-Haul provider. The place was filthy! It smelled like cigarettes and dog. A little dog came out to bark at us. It didn't bother me, but, I was surprized it was there. There was all kinds of junk there. He did not have a second furniture dolly there or the required number of pads we reserved. We had to go to the location in Elsmere, KY to get the missing items. The people there were very professional and helpful. It was a lady and a man that helped us and apologized for us having to go to Izzy Golf. Obviously, they must be aware of problems with that location. Drop Izzy Golf. He was cordial enough, but, the place was disgusting!KEITH GORDON Z.
El cliente no dejó un comentario.Melissa V.
Owner was nice and rental was easy. The location was iffy.Allen D.
Clean and service your equipment the guy was friendly but the truck was dirty and unsanitary.MARCY W.
El cliente no dejó un comentario.THOMAS N.
Truck door was wedged open because clasp was open and it took 30 minutes to get door closed. Appliance dolly was not in truck. I had to get one from another location. I would not recommend this facility.Tom H.
Arrived before 11 am there was a sign on door stating at lunch be back at 2pm I came back at 2 and door still shut with same sign on it. The person in store next to it stated he sleeps in there because he drives long hauls there's a drop box outside buildingMELANIESUE P.
Very helpful, I will use Izzy again for my next U-Haul use. I had wished that the truck had Cruise Control. Traveled many miles. It would have been a big help. Izzy was a great help to us.KIM AXEL K.
Nothing the guy i dealt with was great went above and beyond for meThomas L.
The person I dealt with was very helpfulANTHONY V.
Very nice guy, attentive ans helpful. Very polite man.Nathaniel H.
El cliente no dejó un comentario.LISA G.
We did drop off at 9:15pm but it sure could use some lightening and sign up near the road.Chelsea M.
El cliente no dejó un comentario.Tanya F.
Izzy was very helpful and knows his U-Haul equipment.Jeffrey B.
No one was there. Even though it was business hours when I dropped off the trailer.Timmy P.
Got to location had to call 10 times.Izzy charged to 40 in order to hook car up on trailer.Trailer given flat tire plus he crash the trailer into the dumpster.Then hooked up a second trailer the back right lights didn't work he said he could not fix them.I had to go to another location.Now I'm mad as ever .Went to Uhaul store there was no one there that could fix the problem.Now I had to pull over somewhere in order call for help.email didn't work for me I called and waited 40 minutes then waited 2 hours for service.This from the start is not Exceptable at all.I need a manager to call me. 708-288-6095KIRK F.
El cliente no dejó un comentario.TAMARA M.
El cliente no dejó un comentario.Estill N.
El cliente no dejó un comentario.jacqueline P.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.David S.
Make sure you call if the location of the pickup is changed.Bill L.
I booked in my truck online and on the phone to U-Haul and yet they still charged me $2o Lost all confidence I ever had in U-Haul now done with themSHAUN A.
El cliente no dejó un comentario.harry K.
You changed my pick up location 3 times. Then failed to show the correct drop off location. I didn't need this stress. That's why I reserved over a month ahead.WENDY P.
El cliente no dejó un comentario.Rob R.
The phone app wasn't working and the guy took care of everything right away. He was great.Daniel T.
We picked up a 10-foot truck for a recent move. The parking lot had plenty of room, the service was good and the overall experience was fine. However, it seemed like the office area was under construction and could be cleaned up and made more inviting.Radleigh W.
El cliente no dejó un comentario.Joseph P.
Not much to improve. Super friendly and enjoyed some good stories.Zach A.
El cliente no dejó un comentario.eric G.
El cliente no dejó un comentario.Debra S.
Renting was easy and very quick. I even needed to return my 10 foot truck for a 15 foot truck, the transition was handled with ease! The gentlemen at Izzys was very polite, and meet all our needs! Would definetly recommend them to others!!Pamela P.
The online pickup process took more time than expected, so that was frustrating, everything else was great.Steven W.
El cliente no dejó un comentario.Michelle P.
VERY helpful. Very friendly. Very Professional. In order to help the next customer, don't change a thing!victor D.
My stuff from this rental was taken and put in a storage room at a different location from the employees at Izzy's I guess. During that process I came up with a lot of items missing. An iPhone X, Amazon Echo Dot, 2 14k Gold Necklace Charms, a GoPro Camera, a brand new bag of Tide Laundry Pods, and about $30 worth of change that was in a jar. Florence police took a note of most of the belongings in the vehicle at the time they took possession and I will be pressing charges for this.Dylan E.
El cliente no dejó un comentario.LAURIE H.
Very helpful. Even hooked up the trailer for me.bill P.
Quick service, pleasant and friendly owner.William M.