Customer Reviews for Ivory Mims Group LLC
(U-Haul Neighborhood Dealer)

185 comentarios

7141 Prospect Ave   Kansas City, MO 64132

(816) 444-3218

Horario de oficina

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
Horario especial
  • 2/17/2025: 9:30 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 444-3218

7141 Prospect Ave
Kansas City, MO 64132

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
Horario especial
  • 2/17/2025: 9:30 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

MARKEILA R 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONYA J 
Clasificación:
4.0

Great customer service I received at this location

ANNETTE G 
Clasificación:
5.0

Loved having a cargo van in the city

WILLIAM G 
Clasificación:
5.0

I love that location, the lady has an excellent costumers accommodation and she's very knowledgeable on her job. She take her time to teacher me on how to do online. She's very friendly I felt at home even it was my first time I rent a haul. Thank you...

HILDA D 
Clasificación:
1.0

Picking up the truck was fine, though the location felt unsafe with inadequate lighting. The cab of the vehicle was really dirty, smelled like cigarette smoke, and had a broken dome light so I couldn't see anything. The storage part of the vehicle, in contrast was clean and there were no issues. It felt like the vehicle overall had not been maintained in a while. It didn't handle well, had dim headlights, and was really shaky. I had issues uploading photos for the pick up and return. On the positive side, it was easy to locate the key... Overall not a great experience, but got the job done.

Sarah B 
Clasificación:
2.0

Make sure there's a backup camera or at least sensors. No dolleys were available and the truck is a real mess

NIKKA M 
Clasificación:
5.0

I genuinely appreciate the help i received from the young lady .

DOMINIQUE J 
Clasificación:
3.0

El cliente no dejó un comentario.

Mason F 
Clasificación:
3.0

The woman who owns the facility was very helpful and nice.

EILEEN P 
Clasificación:
5.0

El cliente no dejó un comentario.

David L 
Clasificación:
5.0

The only problem I had was trying to self check in . I never got it done because it would say it couldn't find me and kept sending me back to home.

LASHANDA A 
Clasificación:
3.0

El cliente no dejó un comentario.

Regina S 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara M 
Clasificación:
4.0

much appreciated being able to check in early for my schedule appointment.

Sharion N 
Clasificación:
4.0

Karen was very knowledgeable, efficient and helpful!

Budd M 
Clasificación:
1.0

El cliente no dejó un comentario.

Scott B 
Clasificación:
4.0

I don't understand why you have to use an app to log your return into. The app was very frustrating for me. I could not get in. I called U-haul to get assistance and was placed on hold for over 25 minutes. I finally just hung up the phone and left. Ms. Karen at 71st and Prospect was very kind, professional, and patient with me. I thanked her for that.

Jacqueline W 
Clasificación:
4.0

We had asked for blankets but none were provided.

Stephen B 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquitta A 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquitta A 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine W 
Clasificación:
3.0

El cliente no dejó un comentario.

Camille B 
Clasificación:
5.0

You should be able to refund the mileage that wasnt used when renting the truck

Alejandra J 
Clasificación:
5.0

El cliente no dejó un comentario.

Koby P 
Clasificación:
5.0

The in store agent was very helpful

ANNETTE S 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM S 
Clasificación:
1.0

These people are crooks and they closed out my reservation and I paid my bill… then I get email saying I owe them money. I called up there and the lady said that they needed to charge me for 3 days, I've paid over $1300 and you gonna nickel and dime me. Please stay away

Nicholas W 
Clasificación:
3.0

El cliente no dejó un comentario.

Denitra W 
Clasificación:
5.0

El cliente no dejó un comentario.

Reshunda G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean W 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W 
Clasificación:
5.0

Extraordinario servicio al cliente

Niesha W 
Clasificación:
5.0

The customer service rep was amazing. She helped me with everything that I needed and the whole process was quick. I'd definitely recommend this location

Christopher H 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM G 
Clasificación:
5.0

The manager at the location was very knowledgeable and helpful through the pick-up and drop-off process. The entire experience was pleasant and seamless!

Andrew P 
Clasificación:
5.0

El cliente no dejó un comentario.

Kichawn C 
Clasificación:
4.0

While they did not have the equipment we wanted, they were prompt, helpful, and friendly with checking the truck out to us. The truck was ready and clean. The return was completed on line with ease and they released the difference back to my credit card the same day.

Jamaine A 
Clasificación:
4.0

El cliente no dejó un comentario.

jeffery a 
Clasificación:
3.0

The staff was friendly and professional.

Tony J 
Clasificación:
4.0

I had some issues with getting the key after hours and had to call Customer Service. The lady I spoke with should NEVER work in customer service. She was mean, rude and just plain nasty.

JudNiece H 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C 
Clasificación:
5.0

Goes out their way to help locate a rental vehicle that fits your needs very friendly and polite love this place.

sheryl P 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy G 
Clasificación:
4.0

Lot is small, counter worker was excellent

DANIEL G 
Clasificación:
5.0

This location is ALWAYS prepared and ready for pickup. They are friendly and professional. I book with them every time because they are the best office to deal with and have the best customer service around!!

Melodie P 
Clasificación:
5.0

Everything was great!

Melodie P 
Clasificación:
3.0

El cliente no dejó un comentario.

Selma J 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake R 
Clasificación:
5.0

The woman at the desk was very kind and helpful. The whole process moved quickly too.

Shanna J 
Clasificación:
5.0

So kind!

Hailey O 
Clasificación:
3.0

The lady at the front desk is really nice. My issue was this location did not have any of the extra stuff I requested online.

Yvonne C 
Clasificación:
5.0

El cliente no dejó un comentario.

Montai I 
Clasificación:
3.0

El cliente no dejó un comentario.

Nahel S 
Clasificación:
4.0

El cliente no dejó un comentario.

Nahel S 
Clasificación:
2.0

Did not have a jack to remove the inclosed trailer and I hurt my back removing it. No one was there to help the lady said she hurt her back last time she helped too . Have your places equipped for needs .

David B 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P 
Clasificación:
5.0

El cliente no dejó un comentario.

DeonTrey J 
Clasificación:
5.0

Excellent customer service my 2nd time renting from this location

Joseph W 
Clasificación:
5.0

Exceptional customer service great customer care. I'd definitely recommend this location.

Derek J 
Clasificación:
5.0

El cliente no dejó un comentario.

John d 
Clasificación:
5.0

I was greeted and helped by the owner and she helped me understand I got the wrong size truck so she helped me extended my time at no charge. I signed the papers not knowing I would go a little over the mileage but the sad thing is I was charged $35 over what I signed for even after filling the gas tank up. Nothing against this owner but I will definitely use Uhaul again for my next move since I have never been charged over when I use rentals or any moving trucks.

Robin A 
Clasificación:
5.0

Friendly customer service

kim g 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH D 
Clasificación:
1.0

They over charge my card 400.00 that I'm still trying to get back and I only had it for 5 hours..

REASA S 
Clasificación:
5.0

Not a thing. The custom service woman was super nice and helpful.

Kathryn D 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M 
Clasificación:
2.0

El cliente no dejó un comentario.

Glenn L 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan H 
Clasificación:
5.0

Servicio al cliente de excelencia. I appreciate the young lady who helped us. She went above and beyond in making sure we were provided for.

Ester H 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA B 
Clasificación:
2.0

Filthy! Weeds everywhere mud ponds trash everywhere and they tried to scam us by doubling the miles used, thank goodness we took pictures of the odometer at the check out and when we returned it. Never again, total trash

Dennis H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan C 
Clasificación:
5.0

El cliente no dejó un comentario.

Flora J 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin G 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel L 
Clasificación:
5.0

I will continue to use this company for my moving needs as long as they're open! And will recommend Ivory Mims LLC to all Mt friends and family.

Dia M 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S 
Clasificación:
5.0

Ms. Karen Thank you and the staff for your assistance. The atmosphere is pleasant.

Brian W 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal W 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra M 
Clasificación:
1.0

The customer service given made up for the sketchy neighborhood and small location.

Rachael K 
Clasificación:
5.0

I was very pleased

BETTY R 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa H 
Clasificación:
1.0

El cliente no dejó un comentario.

BREEANN R 
Clasificación:
1.0

El cliente no dejó un comentario.

JESSICA G 
Clasificación:
5.0

The customer service provided at this location was top notch! I would hire that lady for my own business in a heartbeat!

John C 
Clasificación:
3.0

Gas Meter was iffy, filled it up and the needle was wonky on turn in. The vehicle was all dented and scratched up with dirt and trash inside the truck on initial renting it out, took some time to air the truck out to get rid of the awful weed smell. Front lights barely worked, and some of the lights looked as if they were smashed out.

Corey H 
Clasificación:
5.0

El cliente no dejó un comentario.

DELAINE J 
Clasificación:
5.0

Very friendly, very clean, explained everything so well and answered my questions.

DONNA M 
Clasificación:
5.0

Excellent service

WILLA B 
Clasificación:
2.0

I did not even receive the moving tool I required and charged for!

Xiaohan Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheyenne C 
Clasificación:
4.0

The uhaul truck was dirty when we entered it. Smelled strongly of smoke and had cigarette ashes spread all around. The person who assisted me was wonderful and I really appreciated her. The blue ridge location (my original reservation) was awful. They did not have a truck available at the time of my reservation and did not offer a discount or the $50 credit I was supposed to receive. Spoke with the general manager at blue ridge who provided the wrong address for the new uhaul location before I called and got the correct address. Very disappointed overall with my service at blue ridge and the equipment and ivory mims. Will be using budget next move.

JOY F 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom C 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W 
Clasificación:
5.0

El cliente no dejó un comentario.

Terisa R 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher E 
No se han enviado comentarios para esta ubicación.

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