Comentarios de los clientes para IStorage

This is the location near my house that I do business with that stores my travel trailer. I have gotten excellent service and the lady that works here is amazing as well.

Get a quicker option to speak directly with the location instead of routing through a call center.

Make drop off less difficult on line. Took me 30 mins to do the drop off.

Great service by Gina

Because of the Corona virus, I had a terrible experience. No fault to IStorage . I wasted an hour and a half to finally get the keys to the truck. I was transferred to 3 different people. I know this is a trying time we live in, but I will not rent from uhaul again.

If I would have know mobile pick up asked so many questions I would have not chosen it. Need to work on making it faster to get a rental.

I suspect the cell service was the issue here. I had to submit photos and information multiple times. It would be good to know your confirmation contact should be either with you or expecting a call. My husband was busy with the move and didn't answer a random call from an unknown number. This cause much frustration and delay.

No one on site and personal vehicle parked in uhaul parking on the plus side uhaul online check was ez

Nothing. Gina was awesome!

The woman at IStorage was amazing! I came in with my 7year old daughter, and she was so very pleasant to us, and made a stressful time easy. She answered all of my questions, was kind, friendly, and courteous. I will always recommend the IStorage Uhaul location in Herculaneum to everyone I know. I sincerely hope that she is paid well. If not, give her a raise! This woman is a phenomenal asset.

Gina the manager was easy to work with

perfect.

This was perfect for moving a large item to another location close by. Very convenient and cost effective. Friendly staff.

Nothing. All good.

Replace the woman who works there.

Took a long long time to check it out... was very slow... the gentleman was very slow... Otherwise good experience

Open earlier than 10:00 AM.

Overall I'm not happy since I reserved ahead of time to have a 10' truck picked up in Farmington then I get a call stating they wouldn't have one there. I didn't want a longer truck. I had to drive further and pick up a later time than I wanted.

Took forever.

Gina was very rude & not helpful. She would only tell me that I couldn't rent the truck for longer then 6 hours. If I based my experience only on dealing with her I would never rent at U-Haul

Appreciated the excellent customer service!

Super friendly and prompt service... Truck was on time and the lady was so nice and friendly... Reasonable on the price... Excellent... Would definitely recommend to anyone

It was difficult to rent on a Sunday by cell phone only I didn't write the gate code down going into rental area & then couldn't go back in your email to retrieve the code & had no one to call for help so I had to wait for someone else to come thru gate also tons of steps ie taking photos sending info back & forth per phone to get approval & actually get keys & return truck took a lot a lot of extra time was not an easy first rental for me really had me stressed out!

Maintain your trailers and don't switch locations on a reservation

Nothing at this time, everything went well.

The place I always use is in crystal city thrift store, I love them they work with you on anything. This place would be closed down whenever I would come, on top of that they charged my card without my consent, they tried to charge me way more than I should of been charged. The blow up your phone early in the morning inowning when talked to the lady I Workk night shift. I will stick with my Crystal city loves for now on.

Joyce was wonderful, she took very good care of us.

The lady at the location was very friendly and professional.