I arrived at the uhaul location and tried to pickup my uhaul online. The site was down for maintenance. I went inside to talk with a representative in order to get my rental. She told me that, â€œthere's nothing I can do, sorryâ€. So after waiting awhile the website was back up and I was able to get my rental. I lost time and it was a frustrating experience for me.Andrew S.
Customer Reviews for IStorage
(Distribuidor de U-Haul del vecindario)
Herculaneum, MO 63048
Services at this Location:
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 5/31/2021: 10:00 a. m. - 4:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady in the office had an attitude from the second they opened. She had to climb through a window to get in there. It's not my fault that the instructions were not clear through the app. It said the keys were in lock box number 1 not in the back of the truck. The only lock box there was number 3. Her attitude and rudeness was unacceptable and we will never use uhaul or that location againAnthony V.
El cliente no dejó un comentario.Jonathon W.
Absolutely zero customer service. Wasted an hour of our time jacking with your online check in. Asked for help in office and girl didn't have a clue. Good thing I asked about the dolly and blankets before leaving because none of it had been put in the truck or was ready. I would not recommend.Leslie M.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Amber S.
El cliente no dejó un comentario.TODD T.
El cliente no dejó un comentario.Dennis H.
This is the location near my house that I do business with that stores my travel trailer. I have gotten excellent service and the lady that works here is amazing as well.Jeff P.
El cliente no dejó un comentario.John P.
Get a quicker option to speak directly with the location instead of routing through a call center.CALEB Z.
Make drop off less difficult on line. Took me 30 mins to do the drop off.Michelle R.
El cliente no dejó un comentario.Heather C.
Great service by GinaMichael F.
El cliente no dejó un comentario.Jason L.
Because of the Corona virus, I had a terrible experience. No fault to IStorage . I wasted an hour and a half to finally get the keys to the truck. I was transferred to 3 different people. I know this is a trying time we live in, but I will not rent from uhaul again.Nancy K.
El cliente no dejó un comentario.Timothy M.
If I would have know mobile pick up asked so many questions I would have not chosen it. Need to work on making it faster to get a rental.NATASHA D.
I suspect the cell service was the issue here. I had to submit photos and information multiple times. It would be good to know your confirmation contact should be either with you or expecting a call. My husband was busy with the move and didn't answer a random call from an unknown number. This cause much frustration and delay.Lisa K.
No one on site and personal vehicle parked in uhaul parking on the plus side uhaul online check was ezmatthew P.
Nothing. Gina was awesome!Brian K.
The woman at IStorage was amazing! I came in with my 7year old daughter, and she was so very pleasant to us, and made a stressful time easy. She answered all of my questions, was kind, friendly, and courteous. I will always recommend the IStorage Uhaul location in Herculaneum to everyone I know. I sincerely hope that she is paid well. If not, give her a raise! This woman is a phenomenal asset.Nonie E.
Gina the manager was easy to work withMike D.
El cliente no dejó un comentario.Aaron V.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Joe R.
El cliente no dejó un comentario.EARL O.
El cliente no dejó un comentario.Brenda I.
El cliente no dejó un comentario.Earl B.
This was perfect for moving a large item to another location close by. Very convenient and cost effective. Friendly staff.John S.
El cliente no dejó un comentario.Kim L.
Nothing. All good.Jeffrey F.
El cliente no dejó un comentario.Bruce S.
Replace the woman who works there.Thomas K.
Took a long long time to check it out... was very slow... the gentleman was very slow... Otherwise good experiencelaurie L.
El cliente no dejó un comentario.Michael C.
Open earlier than 10:00 AM.Bob R.
El cliente no dejó un comentario.Dustin S.
El cliente no dejó un comentario.Kimberly S.
Overall I'm not happy since I reserved ahead of time to have a 10' truck picked up in Farmington then I get a call stating they wouldn't have one there. I didn't want a longer truck. I had to drive further and pick up a later time than I wanted.Deanna M.
Took forever.Alex T.
El cliente no dejó un comentario.brad R.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Henry B.
El cliente no dejó un comentario.Starr T.
Gina was very rude & not helpful. She would only tell me that I couldn't rent the truck for longer then 6 hours. If I based my experience only on dealing with her I would never rent at U-HaulSARA C.
Appreciated the excellent customer service!John K.
Super friendly and prompt service... Truck was on time and the lady was so nice and friendly... Reasonable on the price... Excellent... Would definitely recommend to anyoneKen B.
El cliente no dejó un comentario.Joe P.
El cliente no dejó un comentario.Susan C.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Norvin P.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Charles U.
El cliente no dejó un comentario.Jamie M.
It was difficult to rent on a Sunday by cell phone only I didn't write the gate code down going into rental area & then couldn't go back in your email to retrieve the code & had no one to call for help so I had to wait for someone else to come thru gate also tons of steps ie taking photos sending info back & forth per phone to get approval & actually get keys & return truck took a lot a lot of extra time was not an easy first rental for me really had me stressed out!Lisa B.
Maintain your trailers and don't switch locations on a reservationJames M.
Nothing at this time, everything went well.BOB R.
El cliente no dejó un comentario.Steven S.
The place I always use is in crystal city thrift store, I love them they work with you on anything. This place would be closed down whenever I would come, on top of that they charged my card without my consent, they tried to charge me way more than I should of been charged. The blow up your phone early in the morning inowning when talked to the lady I Workk night shift. I will stick with my Crystal city loves for now on.Daniece R.
Joyce was wonderful, she took very good care of us.Dennis S.
El cliente no dejó un comentario.Tina B.
The lady at the location was very friendly and professional.MIKE S.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Kathleen L.
El cliente no dejó un comentario.Kimberly W.