Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)

90 reviews

14820 Cypress North Houston Rd   Cypress, TX 77429

(281) 571-7012

Office Hours

  • Monday - Friday:
    10 am - 1:30 pm / 2:30 pm - 6 pm
  • Saturday:
    10 am - 1:30 pm / 2:30 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 571-7012

14820 Cypress North Houston Rd
Cypress, TX 77429

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1:30 pm / 2:30 pm - 6 pm
  • Saturday:
    10 am - 1:30 pm / 2:30 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David Brust 
Rating:
1.0

Rep asked if I wanted insurance and I said no. He added it to my final receipt anyways so it’s nice to know they’re illegally adding items to customers reservations to hit a quota

Steven Satterlee 
Rating:
5.0

I had a great experience and great employee.

Donovan Riddle 
Rating:
5.0

Customer did not leave a comment.

laura montero 
Rating:
1.0

There was an incapable person to load the car hauler onto my vehicle I had to do it myself and she proceeded to tell me that “technically she isn’t supposed to hook it to the vehicle” this was extremely awful service. Since when are customers supposed to hook up their own equipment. It was extremely unprofessional.

Ashley eltaha 
Rating:
5.0

Customer did not leave a comment.

LARRY BATEY 
Rating:
5.0

Customer did not leave a comment.

ileana carthan 
Rating:
1.0

The storage facility was supposed to open at 10am. Which is when my appointment was. The property manager did not show up to even open the door until 10:20am. Called the number on the website and it was a call center. And even they could not get in touch with the manager. When he did arrive I had to wait for a until he got off the phone with other storage managers to start my rental process. Because the property manager was late, I was late to an appointment I had after renting the trailer.

Roger Fisk 
Rating:
5.0

Customer did not leave a comment.

James Brown 
Rating:
4.0

na

Daniel Banker 
Rating:
1.0

Anthony needs some serious training. 1. Anthony was on break when we went to pick up the rental. We had to wait about 20 minutes for him to come out of the adjacent apartment to help us. 2. Anthony was on break when we came to return the vehicle. No one was there when we returned the rental in less than 2 days. 3. The receipt for the rental came showing that we returned the rental after 3 days, I was upset called and Anthony told me to call 1800 UHaul and Dispute the charge. I asked why I should have to dispute the overcharge, Anthony said I was not listening to him. I did not feel listened to myself. I tried to explain what happned and why I was upset, Anthony did not care. I had to waste my time calling UHAUL to ask for a credit after being charged a full days extra rent for a trailer turned in on time. I am very upset. Anthony was nice enough during the retnal and hook up (by the way something was spliced on the trailer and he mentioned that should not of been done). I should not have ot spend my time calling and going through this, or getting a receipt that overcharged me. Doesn't Anthony know I had returned the trailer when he was on one of his many breaks that he enjoys, while giving poor service to customers. I have asked customer service to credit me back 2 days now, instead of one for having the truck. I believe I deserve a credit for being overcharged and for being mistreated by Anthony.

lisa barfield 
Rating:
3.0

Customer did not leave a comment.

Peter Wagner 
Rating:
1.0

Staff the location during business hours! This was the second time I dropped off there and it was closed both times. Sign on the door said they would be back by 3, but it was 4.

Terry Clifton 
Rating:
5.0

Customer did not leave a comment.

DAVID MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Joyce McGlothlin 
Rating:
3.0

Customer did not leave a comment.

William Walters 
Rating:
4.0

Customer did not leave a comment.

robert martin 
Rating:
4.0

Customer did not leave a comment.

Byron Green 
Rating:
5.0

the attendant took the truck back before their posted business hours

Debbie Williams 
Rating:
5.0

Customer did not leave a comment.

Katherine Vasek 
Rating:
5.0

Customer did not leave a comment.

LARRY BATEY 
Rating:
5.0

Great service, highly recommend. I'm very bad with names but the guy who helped me did an outstanding job.

Samuel Mata 
Rating:
5.0

Customer did not leave a comment.

Scott Nagel 
Rating:
5.0

Customer did not leave a comment.

LARRY BATEY 
Rating:
5.0

Customer did not leave a comment.

Larry Batey 
Rating:
5.0

Customer did not leave a comment.

Billy Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Larry Batey 
Rating:
5.0

Customer did not leave a comment.

Larry Batey 
Rating:
4.0

This location was much smaller than others I have visited but I was impressed. It was clean and very friendly. The vehicle was clean and very well maintained.

Michael Edrington 
Rating:
5.0

Easy, clean, assistant was friendly so a very positive experience.

donahue SCHACHERER 
Rating:
3.0

Customer did not leave a comment.

Terry Clifton 
Rating:
5.0

Customer did not leave a comment.

LARRY BATEY 
Rating:
5.0

The instructions to where the key lockpad to retrieve the keys were very unclear. The truck was clean but it smelled like urine

Amber Price 
Rating:
1.0

Nobody was there during their scheduled hours. They didn’t have an office number to call

Joseph Giovinazzo 
Rating:
5.0

Guy running the place was very attentive and professional! He was very helpful and did a great job..

April Jenkins 
Rating:
5.0

Thank you

Christopher Grimes 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA WOGAN 
Rating:
5.0

Customer did not leave a comment.

George McKay 
Rating:
5.0

Customer did not leave a comment.

Cindy Schumann 
Rating:
5.0

Customer did not leave a comment.

Ciera Adams 
Rating:
5.0

Customer did not leave a comment.

alb butzke 
Rating:
5.0

Customer did not leave a comment.

alb butzke 
Rating:
5.0

Lower price!

Rosalinda Michael 
Rating:
5.0

Customer did not leave a comment.

Michael Cote 
Rating:
4.0

Customer did not leave a comment.

Huzaifa Husain 
Rating:
1.0

give better hospitality

Tanner Walker 
Rating:
4.0

As part of Uhaul website cart, had requested a hand dolly (not appliance dolly). When picked up equipment, told by location they were more of a truck processing place and not a 'full service' place. Would have been nice for the Uhaul website to note this as required me to make other arrangements for the needed dolly.

Scott Gustafson 
Rating:
5.0

super quick and easy.

Carol Threadgill 
Rating:
5.0

Customer did not leave a comment.

James Davidson 
Rating:
5.0

Customer did not leave a comment.

Wayne Estes 
Rating:
5.0

Customer did not leave a comment.

JESUS LAZCANO 
Rating:
5.0

Customer did not leave a comment.

Barry Sims 
Rating:
5.0

Customer did not leave a comment.

Barry Sims 
Rating:
2.0

Customer care is not good.

Krishna Rayaprolu 
Rating:
4.0

Everything went very well, Andy was on top of everything

Michael Forsythe 
Rating:
5.0

Customer did not leave a comment.

Brandon Callish 
Rating:
5.0

I also rented a storage unit. Andy was friendly and helpful with assisting me in choosing the best unit for my items.

marquita wright 
Rating:
2.0

Customer did not leave a comment.

Jasmine Gockley 
Rating:
1.0

I will never ever rent from this place ever again the person was so damn rude and with a very nasty attitude and I will be reporting to the news people

Laverne Butler 
Rating:
2.0

Over charged

Bobbie Robinson 
Rating:
3.0

Customer did not leave a comment.

Abel Galaviz 
Rating:
4.0

Customer did not leave a comment.

Tuan Nguyen 
Rating:
5.0

Customer did not leave a comment.

Don Hughes 
Rating:
5.0

When we pick up online the instructions to pick up the keys were not accurate and we needed to call but also the representative took time .

Julio Rojas 
Rating:
5.0

Service was great.

Zilda Dukes 
Rating:
5.0

Customer did not leave a comment.

Heather Wisdom 
Rating:
5.0

Customer did not leave a comment.

Stephen Cole 
Rating:
4.0

before one rents a u-haul, the facility should check the tires. The inside tire on the dually on the drivers side was totally flat the entire trip.

Jimmy DeMoss 
Rating:
5.0

Customer did not leave a comment.

gary johnson 
Rating:
5.0

Customer did not leave a comment.

DE LATISE 
Rating:
1.0

They took to much money off my card

Trinishia Archangel 
Rating:
1.0

Staff person had no personality, was vague, rude and just plain unfriendly.

Kaitlin Bracken 
Rating:
5.0

Customer did not leave a comment.

Gary popelsky 
Rating:
4.0

Customer did not leave a comment.

Stan Ninemire 
Rating:
5.0

Nothing…. Andy took care of everything!

ROBERT NIEMAN 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL PITZER 
Rating:
4.0

Customer did not leave a comment.

araceli segar 
Rating:
1.0

Worst customer service I'd have seen when renting a moving truck

DIEGO IRIBARREN 
Rating:
3.0

Customer did not leave a comment.

Kevin Spigner 
Rating:
2.0

Customer did not leave a comment.

John Camacho 
Rating:
5.0

Customer did not leave a comment.

Diego Osorio 
Rating:
5.0

I think I was dealing with Alex Cantu and it was a good experience. He was professional and everything was easy going and would definitely recommend renting a vehicle from this place.

DAVID ADAM LONG 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ADAMS 
Rating:
3.0

I own a Boutique, & I periodically rent U-Haul 12FT Trucks to transport my inventory which is apparel to the Vendor shows. This by far was the most repulsive rental I have ever received from U-Haul. The truck cosmetic body was presentable, but the cargo of the U-Haul smelt like STRONG body odor and unfortunately for me-that was NOT good because I had to transport inventory which consists of Apparel, Artesian hats etc. So my inventory smelt exactly how this rental did. Lastly the Ac on the truck stops functioning when you accelerate the gas. The point is, if you want to provide service and hold a good reputation for what you do, make sure your service is up to par with what you are charging and presenting. This rental was about $1K and it was not worth a dime of it. Good day

Candice Salinas 
Rating:
1.0

I tried calling the location 30 times and going through all the prompts to reach the front desk person regarding some issues with turning in my uhaul and did not receive a call back from the voicemail I left nor did anyone answer the phone. I called the main uhaul number and every option said my wait time was less than a min and the call would immediately disconnect. Overall this was a very poor experience.

CHRISTY BRAKE 
Rating:
5.0

Customer did not leave a comment.

MARY HOLSEN 
Rating:
5.0

Customer did not leave a comment.

Dana Lewis Hicks 
Rating:
3.0

Customer did not leave a comment.

TONY SHANE DECULUS 
Rating:
5.0

Great experience, but don’t email me the review at fucking 10:10 pm when I’m sleeping. Thank you!

Paul Groneck 
Rating:
3.0

Clean the interior of the truck. Smelt like cigarettes. And then you charged an extra $25 cleaning fee, when you should be comping me for the shit side mirror that was being held up with electrical tape and could not be adjusted.

ALAN LESCOKELAYEH 
No reviews have been submitted for this location.

Additional Services at this Location

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