Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)

90 reviews

14820 Cypress North Houston Rd   Cypress, TX 77429

(281) 571-7012

Office Hours

  • Monday - Friday:
    10 am - 1:30 pm / 2:30 pm - 6 pm
  • Saturday:
    10 am - 1:30 pm / 2:30 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 571-7012

14820 Cypress North Houston Rd
Cypress, TX 77429

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1:30 pm / 2:30 pm - 6 pm
  • Saturday:
    10 am - 1:30 pm / 2:30 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Rep asked if I wanted insurance and I said no. He added it to my final receipt anyways so it's nice to know they're illegally adding items to customers reservations to hit a quota

Steven S. 
Rating:
5.0

I had a great experience and great employee.

Donovan R. 
Rating:
5.0

Customer did not leave a comment.

laura M. 
Rating:
1.0

There was an incapable person to load the car hauler onto my vehicle I had to do it myself and she proceeded to tell me that “technically she isn't supposed to hook it to the vehicle” this was extremely awful service. Since when are customers supposed to hook up their own equipment. It was extremely unprofessional.

Ashley E. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

ileana C. 
Rating:
1.0

The storage facility was supposed to open at 10am. Which is when my appointment was. The property manager did not show up to even open the door until 10:20am. Called the number on the website and it was a call center. And even they could not get in touch with the manager. When he did arrive I had to wait for a until he got off the phone with other storage managers to start my rental process. Because the property manager was late, I was late to an appointment I had after renting the trailer.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

na

Daniel B. 
Rating:
1.0

Anthony needs some serious training. 1. Anthony was on break when we went to pick up the rental. We had to wait about 20 minutes for him to come out of the adjacent apartment to help us. 2. Anthony was on break when we came to return the vehicle. No one was there when we returned the rental in less than 2 days. 3. The receipt for the rental came showing that we returned the rental after 3 days, I was upset called and Anthony told me to call 1800 UHaul and Dispute the charge. I asked why I should have to dispute the overcharge, Anthony said I was not listening to him. I did not feel listened to myself. I tried to explain what happned and why I was upset, Anthony did not care. I had to waste my time calling UHAUL to ask for a credit after being charged a full days extra rent for a trailer turned in on time. I am very upset. Anthony was nice enough during the retnal and hook up (by the way something was spliced on the trailer and he mentioned that should not of been done). I should not have ot spend my time calling and going through this, or getting a receipt that overcharged me. Doesn't Anthony know I had returned the trailer when he was on one of his many breaks that he enjoys, while giving poor service to customers. I have asked customer service to credit me back 2 days now, instead of one for having the truck. I believe I deserve a credit for being overcharged and for being mistreated by Anthony.

lisa B. 
Rating:
3.0

Customer did not leave a comment.

Peter W. 
Rating:
1.0

Staff the location during business hours! This was the second time I dropped off there and it was closed both times. Sign on the door said they would be back by 3, but it was 4.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

the attendant took the truck back before their posted business hours

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Katherine V. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Great service, highly recommend. I'm very bad with names but the guy who helped me did an outstanding job.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

This location was much smaller than others I have visited but I was impressed. It was clean and very friendly. The vehicle was clean and very well maintained.

Michael E. 
Rating:
5.0

Easy, clean, assistant was friendly so a very positive experience.

donahue S. 
Rating:
3.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

The instructions to where the key lockpad to retrieve the keys were very unclear. The truck was clean but it smelled like urine

Amber P. 
Rating:
1.0

Nobody was there during their scheduled hours. They didn't have an office number to call

Joseph G. 
Rating:
5.0

Guy running the place was very attentive and professional! He was very helpful and did a great job..

April J. 
Rating:
5.0

Thank you

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA W. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Ciera A. 
Rating:
5.0

Customer did not leave a comment.

alb B. 
Rating:
5.0

Customer did not leave a comment.

alb B. 
Rating:
5.0

Lower price!

Rosalinda M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Huzaifa H. 
Rating:
1.0

give better hospitality

Tanner W. 
Rating:
4.0

As part of Uhaul website cart, had requested a hand dolly (not appliance dolly). When picked up equipment, told by location they were more of a truck processing place and not a 'full service' place. Would have been nice for the Uhaul website to note this as required me to make other arrangements for the needed dolly.

Scott G. 
Rating:
5.0

super quick and easy.

Carol T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Customer did not leave a comment.

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
2.0

Customer care is not good.

Krishna R. 
Rating:
4.0

Everything went very well, Andy was on top of everything

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

I also rented a storage unit. Andy was friendly and helpful with assisting me in choosing the best unit for my items.

marquita W. 
Rating:
2.0

Customer did not leave a comment.

Jasmine G. 
Rating:
1.0

I will never ever rent from this place ever again the person was so damn rude and with a very nasty attitude and I will be reporting to the news people

Laverne B. 
Rating:
2.0

Over charged

Bobbie R. 
Rating:
3.0

Customer did not leave a comment.

Abel G. 
Rating:
4.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

When we pick up online the instructions to pick up the keys were not accurate and we needed to call but also the representative took time .

Julio R. 
Rating:
5.0

Service was great.

Zilda D. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

before one rents a u-haul, the facility should check the tires. The inside tire on the dually on the drivers side was totally flat the entire trip.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

gary J. 
Rating:
5.0

Customer did not leave a comment.

DE L. 
Rating:
1.0

They took to much money off my card

Trinishia A. 
Rating:
1.0

Staff person had no personality, was vague, rude and just plain unfriendly.

Kaitlin B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

Stan N. 
Rating:
5.0

Nothing…. Andy took care of everything!

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P. 
Rating:
4.0

Customer did not leave a comment.

araceli S. 
Rating:
1.0

Worst customer service I'd have seen when renting a moving truck

DIEGO I. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
2.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Diego O. 
Rating:
5.0

I think I was dealing with Alex Cantu and it was a good experience. He was professional and everything was easy going and would definitely recommend renting a vehicle from this place.

DAVID ADAM L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

I own a Boutique, & I periodically rent U-Haul 12FT Trucks to transport my inventory which is apparel to the Vendor shows. This by far was the most repulsive rental I have ever received from U-Haul. The truck cosmetic body was presentable, but the cargo of the U-Haul smelt like STRONG body odor and unfortunately for me-that was NOT good because I had to transport inventory which consists of Apparel, Artesian hats etc. So my inventory smelt exactly how this rental did. Lastly the Ac on the truck stops functioning when you accelerate the gas. The point is, if you want to provide service and hold a good reputation for what you do, make sure your service is up to par with what you are charging and presenting. This rental was about $1K and it was not worth a dime of it. Good day

Candice S. 
Rating:
1.0

I tried calling the location 30 times and going through all the prompts to reach the front desk person regarding some issues with turning in my uhaul and did not receive a call back from the voicemail I left nor did anyone answer the phone. I called the main uhaul number and every option said my wait time was less than a min and the call would immediately disconnect. Overall this was a very poor experience.

CHRISTY B. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
3.0

Customer did not leave a comment.

TONY SHANE D. 
Rating:
5.0

Great experience, but don't email me the review at fucking 10:10 pm when I'm sleeping. Thank you!

Paul G. 
Rating:
3.0

Clean the interior of the truck. Smelt like cigarettes. And then you charged an extra $25 cleaning fee, when you should be comping me for the shit side mirror that was being held up with electrical tape and could not be adjusted.

ALAN L. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Our cargo and utility trailers start at $14.95!

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