Customer Reviews for IStorage
(U-Haul Neighborhood Dealer)

Rating:

1.0

No one was ever at location I had to call & find what to do with the key.

Rating:

4.0

The beautiful girl that was there was super helpful and friendly. She made my experience great!

Rating:

5.0

Great service and incredibly helpful. Fantastic experience.

Rating:

2.0

It would’ve been nice to know it was in In town rental because I had to drive the Uhaul to return it and it was over and hour and 15 minute drive

Rating:

5.0

The lady from front desk was very polite and helpful

Rating:

5.0

Counter rep was very pleasant and helpful.

Rating:

5.0

Excellent!

Rating:

1.0

My rents was not available when I came to pick it up. I had to call in and was told I’d be issued $50 since it was a guaranteed reservation and I have not. No discount on the truck or anything. I also had to get a smaller truck and made more trips because it didn’t fit as much.

Rating:

2.0

Truck was unmaintained , had to pump air on tires. Warning on dash .. poor support ..

Rating:

1.0

Asked for a 26 for truck for 8:30 am said it was approved but couldn't pick up at the location till after 3pm settled for a 20 at another location go to pick it up and it wouldn't start and all they had was a 10 but offered a discount of 10 dollars. All I can say is wow, what a disappointment when you have a window of people who ate willing to help you move and I needed a truck with a ramp and had to settle for a truck almost a 1/3 of the size I needed and no ramp. Very disappointing and was not able to get the job done 😞

Rating:

5.0

Keep up the great work!

Rating:

2.0

No dropb box to leave key, list over 3o0minutes looking for it. Was charged 109 mikes over what I used.

Rating:

5.0

The ladies there were very kind and helpful. They went above and beyond helping me mount and connect my trailer rental.

Rating:

5.0

The young lady, and young man was very friendly & knowledgeable & helpful with my rental. They were very professional.

Rating:

1.0

expedite the check-in process - my reservation was for 9a but did get "checked in" until 9:45 while "waiting" for approval. i have rented several times before using the app and i am in good standing not sure why it took so long but this is unacceptable.

Rating:

1.0

Horrible! I spent an hour trying to fix the mistakes this location made just to get the truck out, same hassles to return. On top of that the seat was broken and couldn't be adjusted, there were dirty bandaids (who knows what contaminants are on those) and trash all inside the vehicle (trash in side doors, caked on and dried rice?!) The pictures they posted of the truck were NOT updated, and must have been when the truck was brand new because it was filthy inside and out with scratches and dents all over. It was disgusting, time consuming and the location showed their incompetence in filling out paperwork and their lack of care for anyone's safety with the condition of the vehicle.

Rating:

5.0

The attendant was pleasant, extended a greeting and provided a full explanation of the process.

Rating:

5.0

Dominique was very knowledgeable, professional, and friendly. Great customer service.

Rating:

2.0

I paid for a dolly and pads, none of which were in the truck upon pickup. The truck was clean on the inside, but not well maintained. Severe braking issues.

Rating:

5.0

Truck was very clean. Associates in the office were very kind and professional. BUT there was an issue with the acceleration pedal on the rental truck. It would stick and stay in acceleration mode. This occurred twice in the 24 hour period that I had the truck. First time while driving down the highway. I released my foot from the accelerator but truck continued to accelerate. I tapped the gas pedal several times and it would begin working normally again. But the second time was while I was backing up (reversing) into my driveway. When I tried to stop the accelerator stuck again and the truck continued going backwards. I had my right foot pushing down on the brake pedal as hard as I could but the truck continued going backwards. The wheels were still turning. I have skid marks in my driveway. I slammed the transmission into park to get the truck to stop moving. The engine was still racing at as though my foot was on the gas pedal but it was not. I turned off the ignition to get the engine to stop racing. I turned the engine back on and it was fine. The truck ran fine after that and I was able to return the truck without any issues. But this is a very dangerous situation when it occurs. I explained this to the associate in the office when I returned the truck and she made a note of the mechanical issue and apologized for what happened. I believe the overall value I received for renting this truck was still very good. Next time, I would make sure I got a different truck.

Rating:

5.0

I paid for furniture blankets that were not present in the truck. Also, the check engine light was on the entire trip.

Rating:

1.0

You gave me a trailer that was full of rocks that had not been cleaned out from the last customer. You acknowledged this and took a picture of it. When I checked it out on your website I uploaded a picture of the rocks. When I checked it in after dropping it off I marked it as dirty and you wanted to charge me $15.00 to clean it. When I called back the next day the woman said it had never been checked in which is a lie. She said she would check it out and call me back. She never called back. I am going to refuse to pay this charge with my credit card company until you takie the charges for cleaning and some safe tow charge that I did not ask for off!

Rating:

5.0

The employee was nice enough to offer to help me check in 45 min before they were open because I had been stuck they're for ages struggling with the crap online check in process. Uhaul needs to quit lying with their videos and guides about how easy it is, telling customers it will take ten minutes . It took an hour.

Rating:

4.0

Keep enough spots for parking vehicles when being returned

Rating:

1.0

We picked up at u haul at 2920/45. WE WERE TOLD WE COULD DROP OFF ANOTHER LOCATION. WHICH WE DID, BUT GOT CHARGED 118.80 WHEN WE ALREADY PAID $184, THIS WAS ON SUNDAY THE 3RD 22, WAS RETURNED THAT SAME DAY SUNDAY THE 3RD ABOUT 5 ISH AT THIS LOCATION, 5000 FM2920, PARKED THE TRUCK DROPPED KEYS IN DOOR SLOT! YET WE WERE CHARGED FOR TWO EXTRA DAYS! I KNOW YOU ALL HAVE CAMERAS. WE ARE DISPUTING THIS!

Rating:

5.0

Tammy was very help and friendly she was in good spirits and even joked a bit which helped me with moving my daughter from her college dorm, I really didn't want to that but Tammy was in such good spirits it lifted mine and I was ready to move my daughter from her college dorm.

Rating:

3.0

The location open too late. If you have a problem it is very hard to reach someone on the phone. It is a great in convenience.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

2.0

It took 20 mins to get the vehicle even though I had checked in online. The rep didn’t seem to know how the system worked. When I returned at 2pm there was no one there so I had to complete an out of hours check in. Not impressed

Rating:

4.0

Checkin was friendly and efficient. There was a person training another during checkin. The furniture carts were not available, so substituted an appliance dolly. Truck was older, high mileage and weakish battery,but it did the job.

Rating:

1.0

Office was suppose to open at 10:00am was not open when I left at 10:30. Second day office didn't open until 10:10. Agent did'n check truck when I returned it. He stated I will check it later. Got a call the next day because truck was not signed back in. Poor customer service!!! General Manager when I talked to her took care of the problems. Thanks for taking charge!!

Rating:

1.0

Stop trying to charge people for late fees

Rating:

4.0

Move went well - but y'all need to modernize your trucks. Cruise control would be wonderful to reduce driver fatigue. And a backup camera view would be great too. And some way of implementing toll tag. Penske has all of the above mentioned items.

Rating:

4.0

The staff is very nice and the convenience of picking up the van was excellent. However the inside of the van was dirty.

Rating:

5.0

Keep up the good work

Rating:

5.0

Customer service was great!

Rating:

5.0

The agent/ employee was friendly informative and took care of my needs quickly and professionally

Rating:

3.0

Fix the key lock box

Rating:

4.0

Dominique has been amazing helping through my moving process ! The door handle at the facility has been fixed. And the rental truck process was easy. Highly recommend!

Rating:

5.0

Keep up the great work

Rating:

4.0

The truck rattled, the driver side visor partially fell. The truck was in rough shape.

Rating:

5.0

Awesome customer service

Rating:

5.0

Everything is right .

Rating:

5.0

Nothing at all just keep improving I loved the experience

Rating:

2.0

Make sure that whatever the customer rents is actually in the truck. My truck didn’t have a dolly or a utility dolly, both of which were paid for before hand.

Rating:

1.0

I attempted to use the 24/7 option to pick up my truck at 7:30am. Despite multiple attempts, the service didn’t work and it appears this location doesn’t support it. No one reached out to let me know that I would have to wait until 10am to pick up. No apology was made. Paid movers 2.5 hours to sit around. Truly terrible customer service.

Rating:

3.0

Your return system is archaic and takes too long

Rating:

4.0

good price

Rating:

5.0

Great and awesome customer service

Rating:

5.0

The Manager is incredible!

Rating:

5.0

Thanks everything was good . Dominique was helpful and a nice girl.

Rating:

4.0

The locations were fine, it was the online reservations system that was worthless.

Rating:

4.0

I want to let you know the young lady that checked me is was amazing. Knowledgeable, helpful and was on it. Over all the truck I rented ran well, but was not clean. The steering when was sticky and dirty, food bags, pop cans and water bottles were left in the truck cab. Plus, there was broken glass in the back of the truck as well. I had to clean out before I could use.

Rating:

5.0

Dominique was very helpful.

Rating:

5.0

The staff was very helpful and very professional. Would recommend that location and I would use it again.