Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Kenny is a great asset to your company

Rating:

5.0

Great customer services from the ladies at the office.

Rating:

5.0

Manager is professional and courteous an asset to your business

Rating:

5.0

Kenny was great

Rating:

3.0

I found the mobile pick up process to be difficult.

Rating:

1.0

The truck broke down and it took them more than 4 hours to send me some roadside assistance. When the truck was towed to the location u-haul didn’t return it in order to close my account but sent it to the shop. Then I have been charged for 5 additional days. They said they will refund the money but 10 days later I still not see the credit. They still charged me for the new truck I had to get. Bad, really bad experience.

Rating:

5.0

Truck had not even been swept out, it had limbs and tree detritus in cargo area. When I went to get a broom the office was closed for lunch and wouldn’t be back for a hour. There was a furniture dolly, furniture blankets and a hand truck left in back.

Rating:

5.0

The remote pick up took forever.

Rating:

5.0

Location is great, makes it easy to get in and out. I didn’t get everything I reserved and charged an extra day, for being 20 minutes late after refueling, which sucks, but understandable.

Rating:

4.0

Your mileage estimator is way off. Google Maps alone has a distance that exceeds what was allowed. The application showed a minimum distance of 32+ miles and that did not include the transit back to the drop off location which was easily another 5 miles. Do better for your customers. Traffic congestion and simply trying to get from A to B has to be taken into account.

Rating:

5.0

Would definitely go here again

Rating:

4.0

Make it to where you can take pictures straight from the app and not have to take them first.

Rating:

5.0

We got charged for equipment we did not have and couldn't obtain. It hindered our performance and efficiency which extended the time we needed to finish on time.

Rating:

5.0

The personal at this U- haul location was extremely knowledgeable and helpful plus friendly. The truck was clean and everything was in great shape. I am not a person who likes to move, but if I had to move again, I would use these U-haul location again.

Rating:

5.0

Quick and easy.

Rating:

1.0

I was given a faulty vehicle which had a blow out just miles down the road. I had to return the vehicle because of safety issues and the istorage rental location has not returned my calls since last week and didn’t answer the day of the accident even after me leaving 2 emails and I had to cxl my movers, lost rent in new home, not to mention emotional distress. It has been a horrible experience and I want a full refund. I will tell everyone to avoid that location at all costs. Unsafe, unprofessional, and unresolved issues.

Rating:

5.0

The lady who manages this property is amazing. very sweet and did their job like a professional.

Rating:

5.0

My furniture pads were not inside the truck so I had to find something else to use, it was a big inconvenience.

Rating:

5.0

The lady working the counter that I dealt with Thursday 9-15-22 was very helpful and went out of her way to help me reschedule my truck. She did inform me that she wouldn't be there on Saturday when I picked up the truck and it's done online with a combination lock. This was very hard for me and we never could get into the truck, the combination would not work, my son helped me by contacting someone by phone, they moved me to a different truck, had a little trouble getting the combination to work on that one but finally got in, this total process took almost 2 hours which put my entire schedule behind and messed up arrangements I had with people for loading (by this time my son had to leave) and unloading the truck, I ended up having to hire people to unload for me when previously I had arranged for family and friends to help. The entire thing was very frustrating. Upon returning the truck I was on my on and had no idea how to do the online check in. I am definitely not a fan of this process.

Rating:

3.0

The drop off location would not answer their phone. They open at 10am and take lunch from 1pm-2pm. The lady that I FINALLY got in touch with after calling 6 times. She did do my return over the phone, I appreciated that. However, I would not recommend this location because they never answer their phone and they have very inconvenient business hours.

Rating:

5.0

Professional service good reliable trck

Rating:

5.0

The Customer service was beyond excellent. The office personal was nice and very helpful.

Rating:

1.0

For Uhaul overall- if something needs to be done by the customer 24 hours before pick up, then that should be stated in the subject line of an email rather than "confirmation". I took "confirmation" as my reservation was confirmed and that I did not need to do anything further. Might I suggest changing the wording to 'confirmation needed'. As for this pick up location, the woman working the counter at this location was rude and complained to us that the location no longer had a Uhaul staff member and the location was still deciding who's job it was to deal with Uhaul pick ups.

Rating:

5.0

I am not tech savvy. I learned as I went and it was very frustrating. If you could list step by step instructions about what It was going to entail that would have been great.

Rating:

5.0

Michael and Steohanei were very friendly. Great customer service.

Rating:

5.0

The app would not accept pictures that were needed in the return process. Luckily the website allowed the same process for me to return the Uhaul truck during non business hours. I also ordered some furniture covers on my online order but the store did not normal carry them when I picked up my rental.

Rating:

3.0

The truck ran horribly and tried to die on me twice during my trip.

Rating:

5.0

The dolly I paid for was not in the truck.

Rating:

5.0

Nothing