Customer Reviews for iStorage Norfolk
(Distribuidor de U-Haul del vecindario)

132 comentarios

951 Ernies Way   Norfolk, VA 23502
(Behind Checkered Flag Honda on Va Bch Blvd)

(757) 460-5369

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(757) 460-5369

951 Ernies Way
Norfolk, VA 23502
(Behind Checkered Flag Honda on Va Bch Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Fabulous. Give the staff a raid.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYLSANFORD B. 
Clasificación:
1.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAIRA C. 
Clasificación:
5.0

Dropping off the 10' box truck in Norfolk. VA was a breeze with Roxette handling the return. She was very helpful and a delight to work with.

JEFFERYROSS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLYNISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
4.0

Inside the truck was dirty.

AKOUVIOMABOUE A. 
Clasificación:
4.0

The representatives were able to find a truck and called me when it was available. I received very good customer service throughout the whole transaction.

KEITHLAMONT S. 
Clasificación:
5.0

Customer service was great, the young man explained everything from beginning to end. Very courteous and friendly. Will return for sure!.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
2.0

Make sure trucks are fixed before going out. The movers are reliable Darius was awesome and amazing. He worked alone.

JANEENTHEADORA N. 
Clasificación:
5.0

I'm Straight forward doing business can be costly give discounts.

Mauri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

The woman at the counter Saturday around 3:15 was wonderful. We got there early snd the truck wasn't available but she was so helpful and actually called us as soon as truck was returned. She was great!!

JODY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joni H. 
Clasificación:
5.0

Very nice and helpful front desk.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lorraine p J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin P. 
Clasificación:
3.0

Read above

dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
3.0

The location and staff was very professional and friendly buuutt the truck I had was sub standard. I used the 10ft truck and midway into my move we were in a bad thunderstorm, the rain poured into the driving cavity of the truck soaking the floor, myself and fiancé while I was driving. The water came in from the driver side door and from the top of the truck where the inside cabin and back storage meet. That part was not sealed together and allowed for the rain to flow in and dump on us. I have pictures and videos of this. I am not happy about this at all. This vehicle should not have been allowed to be rented. I will escalate my complaint with my evidence, very disappointed.

Tamara H. 
Clasificación:
5.0

John and Tammy are friendly, helpful and knowledgeable. I rent from this location exclusively for me personally and the business I manage.

Lisa D. 
Clasificación:
5.0

Employees were very helpful and kind.

CHARLESELTON J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarsha A. 
Clasificación:
1.0

Very horrific return experience documented with your main office...never offered I'm sorry or compensation

Micheal S. 
Clasificación:
4.0

Pulling up to my first red light, the engine light came on.

Charlithia F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amos B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

First time using mobile self-help was different wiill do it again

Shawna C. 
Clasificación:
5.0

nothing I see. However your staff were very professional and deserve a thank you for their services.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantel B. 
Clasificación:
4.0

This poorly selected location is very difficult to get in and out of, mostly because the access road that it is on is too narrow. The truck parking spaces also need to be wider, but I don't know where you'd get the space from! In addition, the parking spaces for customers should be labeled as such. It was scary exiting and driving down the road lined with parked cars, without enough room for the truck and any cars that might be coming the other way at the same time. I sure wished my husband could have done this task. What made the difference, though, and what will bring me back, is the staff. They were friendly and respectful, as well as very patient with me. The place was very clean and tidy. The truck was also very clean, and the young man came out to help me with some of the truck's unique operating issues. When I returned the truck, he was very kind about parking it for me, as I was afraid to back it into the space. You have two very special people there!

Victoria C. 
Clasificación:
2.0

Helping customers with trailer hook up

Mindy B. 
Clasificación:
1.0

Better understanding of drop off requirements to new users

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jihyun A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donovan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

amar S. 
Clasificación:
2.0

The employees were not familiar with renting Uhaul trailers. They did not know how to properly attach the trailer to my vehicle. On my own, I drove to a different Uhaul facility afterward to have it correctly connected. The trailer leaked when towed in the rain.

Joseph H. 
Clasificación:
5.0

I-storage was helpful, professional, and understanding after I'd been dicked around by uhaul for over half an hour. I had arranged to pick up a 15ft truck from Imagez Enterprises Inc @9am on 02MAR2019, but when I got there to pickup the truck IEI had put a makeshift sign stating they didn't feel like opening until 10am... Needless to say I was NOT happy. I will NEVER use your online or over - the - phone service again.

Philip J. 
Clasificación:
5.0

Keep the tanks full and have people return them fall. Trying to fill up to a specific mark on a gas gage is difficult when doing short distance moves. Take it with a full tank. Leave it with a full tank.

Troy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Yvonne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Uhaul did not call to let me know that I had to go to a differant location to pick up truck. This was a big inconvenience. Also made m late for the moving help that was scheduled.

Johnny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

antrion R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendall B. 
Clasificación:
5.0

Very convenient and easy truck rental.

Evan U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian H. 
Clasificación:
5.0

Great job of checking me out quickly and professionally!

michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

Excellent service.

Christopher B. 
Clasificación:
5.0

Excellent customer service!

Louis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
5.0

Not only is the facility and grounds clean but the staff is phenomenal. Quick, down to earth, helpful and very courteous. I would recommend anyone to iStorage Norfolk.

Kory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

Ronnett was a joy. Patient, efficient and she multi tasked with a smile the entire time.

Nicole B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyliegh H. 
Clasificación:
5.0

Staff friendly and courteous. Was apparent customer who rented previously smoked while using truck. Wish intereior of cab had been a little cleaner, but overall fine.

Kelly B. 
Clasificación:
5.0

Ronnette arranged it from iStorage. She went above and beyond to make our experience smooth and pleasant. She couldn't have done anything better.

Donna A. 
Clasificación:
4.0

I waited the following early morning to get my wallet left in the truck. I was advised by the customer service to call the Uhaul roadside assistance. When I called she said they do not provide assistance to things left in the truck except car key or mechanical problem. I drove home without my drivers licence. I came back 6:25 the following morning and was able to get my wallet back since the truck driver's side door was already open. The office was still close and nobody wa there. Gracias.

Abelardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Friendly great customer service will use their services again

karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

Excellent customer service

Ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaSandra S. 
Clasificación:
5.0

At the drop off the personal where friendly and professional.

William W. 
Clasificación:
4.0

Nice facility. Friendly and helpful staff. Looking forward using it again. Keep up the good work! Gracias.

Dmitry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesse J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE DAVID A. 
Clasificación:
3.0

I reserved a 15' truck and auto transport. I requested to pick up at the nearest location to where I was loading the truck. I was contacted the day before as stated but was told that I would have to pick the truck up 16 miles away and the trailer 34 miles away. What should have taken 30 minutes took 2 hours to complete. When I called to see if anything could be done I was told I was given 75 additional miles so I can drive all over the place to pick the rented items. This all was a great inconvenience to my move and caused me to be delayed by a day.

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryant B. 
Clasificación:
5.0

Mark was very courteous and informative with the whole moving process. Mark went the extra mile and ensured I was all set! Would consider recommending to a friend/family!

Christian P. 
Clasificación:
5.0

The attention to detail and customer service were flawless. I have used u-haul many times over the last 40 years and would rate this experience at the top of my list. I would highly recommend the u-haul dealer at Istorage 951 Ernies Way Norfolk Va.23502

Keith J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED D. 
Clasificación:
3.0

The location had a hard time with parking space for the 26' truck

Robert R. 
Clasificación:
5.0

Mark was a very helpful and wonferful to work with.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Twania D. 
Clasificación:
5.0

Easy to get equipment, thanks.

norkeytia J. 
Clasificación:
5.0

Very friendly staff, very helpful. will use this location for any other u-haul needs I have

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

Excellent service and overall experience

Sandra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY W. 
Clasificación:
1.0

This is not a proper UHaul rental location, the associate there was a person dealing storage, it took 30 min to check out.

Spandan Y. 
No se han enviado comentarios para esta ubicación.

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