Comentarios del cliente para iStorage Norfolk

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de iStorage Norfolk

Grado total:

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Victoria C. en

Grado:

This poorly selected location is very difficult to get in and out of, mostly because the access road that it is on is too narrow. The truck parking spaces also need to be wider, but I don't know where you'd get the space from! In addition, the parking spaces for customers should be labeled as such. It was scary exiting and driving down the road lined with parked cars, without enough room for the truck and any cars that might be coming the other way at the same time. I sure wished my husband could have done this task. What made the difference, though, and what will bring me back, is the staff. They were friendly and respectful, as well as very patient with me. The place was very clean and tidy. The truck was also very clean, and the young man came out to help me with some of the truck's unique operating issues. When I returned the truck, he was very kind about parking it for me, as I was afraid to back it into the space. You have two very special people there!

Mindy B. en

Grado:

Helping customers with trailer hook up

Daniel L. en

Grado:

Better understanding of drop off requirements to new users

jihyun A. en

Grado:

El cliente no dejó un comentario.

Donovan B. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

El cliente no dejó un comentario.

Victoria H. en

Grado:

El cliente no dejó un comentario.

amar S. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

The employees were not familiar with renting Uhaul trailers. They did not know how to properly attach the trailer to my vehicle. On my own, I drove to a different Uhaul facility afterward to have it correctly connected. The trailer leaked when towed in the rain.

Philip J. en

Grado:

I-storage was helpful, professional, and understanding after I'd been dicked around by uhaul for over half an hour. I had arranged to pick up a 15ft truck from Imagez Enterprises Inc @9am on 02MAR2019, but when I got there to pickup the truck IEI had put a makeshift sign stating they didn't feel like opening until 10am... Needless to say I was NOT happy. I will NEVER use your online or over - the - phone service again.

Troy C. en

Grado:

Keep the tanks full and have people return them fall. Trying to fill up to a specific mark on a gas gage is difficult when doing short distance moves. Take it with a full tank. Leave it with a full tank.

Jacqueline P. en

Grado:

El cliente no dejó un comentario.

Yvonne S. en

Grado:

El cliente no dejó un comentario.

George B. en

Grado:

El cliente no dejó un comentario.

Johnny B. en

Grado:

Uhaul did not call to let me know that I had to go to a differant location to pick up truck. This was a big inconvenience. Also made m late for the moving help that was scheduled.

antrion R. en

Grado:

El cliente no dejó un comentario.

Kendall B. en

Grado:

El cliente no dejó un comentario.

Evan U. en

Grado:

Very convenient and easy truck rental.

Lillian H. en

Grado:

El cliente no dejó un comentario.

michael R. en

Grado:

Great job of checking me out quickly and professionally!

Linda B. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

Excellent service.

Louis N. en

Grado:

Excellent customer service!

Thomas A. en

Grado:

El cliente no dejó un comentario.

Kory M. en

Grado:

Not only is the facility and grounds clean but the staff is phenomenal. Quick, down to earth, helpful and very courteous. I would recommend anyone to iStorage Norfolk.

Brian L. en

Grado:

El cliente no dejó un comentario.

Nicole B. en

Grado:

Ronnett was a joy. Patient, efficient and she multi tasked with a smile the entire time.

Sherry M. en

Grado:

El cliente no dejó un comentario.

Kyliegh H. en

Grado:

El cliente no dejó un comentario.

Kelly B. en

Grado:

Staff friendly and courteous. Was apparent customer who rented previously smoked while using truck. Wish intereior of cab had been a little cleaner, but overall fine.

Donna A. en

Grado:

Ronnette arranged it from iStorage. She went above and beyond to make our experience smooth and pleasant. She couldn't have done anything better.

Abelardo L. en

Grado:

I waited the following early morning to get my wallet left in the truck. I was advised by the customer service to call the Uhaul roadside assistance. When I called she said they do not provide assistance to things left in the truck except car key or mechanical problem. I drove home without my drivers licence. I came back 6:25 the following morning and was able to get my wallet back since the truck driver’s side door was already open. The office was still close and nobody wa there. Thank you.

ANTHONY D. en

Grado:

El cliente no dejó un comentario.

karen B. en

Grado:

Friendly great customer service will use their services again

Crystal B. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

Ralph M. en

Grado:

Excellent customer service

LaSandra S. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

At the drop off the personal where friendly and professional.

Dmitry K. en

Grado:

Nice facility. Friendly and helpful staff. Looking forward using it again. Keep up the good work! Thank you.

John C. en

Grado:

El cliente no dejó un comentario.

DAVID H. en

Grado:

El cliente no dejó un comentario.

Chloe D. en

Grado:

El cliente no dejó un comentario.

jesse J. en

Grado:

El cliente no dejó un comentario.

JOSE DAVID A. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

I reserved a 15' truck and auto transport. I requested to pick up at the nearest location to where I was loading the truck. I was contacted the day before as stated but was told that I would have to pick the truck up 16 miles away and the trailer 34 miles away. What should have taken 30 minutes took 2 hours to complete. When I called to see if anything could be done I was told I was given 75 additional miles so I can drive all over the place to pick the rented items. This all was a great inconvenience to my move and caused me to be delayed by a day.

Bryant B. en

Grado:

El cliente no dejó un comentario.

Christian P. en

Grado:

Mark was very courteous and informative with the whole moving process. Mark went the extra mile and ensured I was all set! Would consider recommending to a friend/family!

Keith J. en

Grado:

The attention to detail and customer service were flawless. I have used u-haul many times over the last 40 years and would rate this experience at the top of my list. I would highly recommend the u-haul dealer at Istorage 951 Ernies Way Norfolk Va.23502

JARED D. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

The location had a hard time with parking space for the 26' truck

JOHN M. en

Grado:

Mark was a very helpful and wonferful to work with.

Twania D. en

Grado:

El cliente no dejó un comentario.

norkeytia J. en

Grado:

Easy to get equipment, thanks.

Donald D. en

Grado:

Very friendly staff, very helpful. will use this location for any other u-haul needs I have

Albert D. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

El cliente no dejó un comentario.

Sandra B. en

Grado:

Excellent service and overall experience

Adam G. en

Grado:

El cliente no dejó un comentario.

JEFFERY W. en

Grado:

El cliente no dejó un comentario.

Spandan Y. en

Grado:

This is not a proper UHaul rental location, the associate there was a person dealing storage, it took 30 min to check out.

DOUGLAS Y. en

Grado:

This location is a storage unit facility. The desk person did not seem knowledgeable about the equipment being rented.

bornetta P. en

Grado:

Nothing just keep doing what you are currently doing. I felt valued as a customer. Thank you!!

STEWART C. en

Grado:

The customer service was very good and along with the uhaul rental, met all of my expectations.

STACY B. en

Grado:

El cliente no dejó un comentario.

LUIS O. en

Grado:

The truck that I rented had issues with the lights and when I hooked it up to the trailer it did not work. It took four hours to get the lights fixed. The IStorage personnel went out of there way to help me out. The problem is that no one from UHaul gave the truck a good inspection before I picked it up.

MATTHEW B. en

Grado:

El cliente no dejó un comentario.

sean M. en

Grado:

El cliente no dejó un comentario.

Cassandra H. en

Grado:

El cliente no dejó un comentario.

Charles W. en

Grado:

no experience

Andrew T. en

Grado:

Ensure the truck is filled with gas.

michelle M. en

Grado:

El cliente no dejó un comentario.

maria H. en

Grado:

It was very smooth. Easy to book and Angela was very helpful.

MICHAEL W. en

Grado:

The young man who checked out the truck to us had trouble getting our payment into the system. He had to try it a couple times; then call the boss. The truck was not clean in the back and the cab was very smelly. Our paperwork showed1/4 of a tank when actually it only had 1/8; the man said he'd have to go back in the system to change it but we couldn't wait.

Stephen D. en

Grado:

El cliente no dejó un comentario.

PETER P. en

Grado:

Great service and very accomodating

matthew S. en

Grado:

Very satisfied with service. Highly recommend to anyone

Steven C. en

Grado:

El cliente no dejó un comentario.

LEOLA G. en

Grado:

El cliente no dejó un comentario.

JOE S. en

Grado:

El cliente no dejó un comentario.

Allen B. en

Grado:

El cliente no dejó un comentario.

sharon H. en

Grado:

El cliente no dejó un comentario.

JESSICA L. en

Grado:

El cliente no dejó un comentario.

Yashica F. en

Grado:

El cliente no dejó un comentario.

JOSEPH V. en

Grado:

El cliente no dejó un comentario.

SHIRLEY W. en

Grado:

Inspect the truck before renting to the next customer. We inspected the truck ourselevs, and one of the tires was bald. Manager said she could not do anything about it. Sent us to the service center on Raby Ave. They were pleasant and changed the tire.

rick M. en

Grado:

Address is not very easy to find. Suggest yor mention "behind checkederd flag" as a location

STEVEN S. en

Grado:

Very customer oriented. Professional. Excellent service. Highest recommendations!

KATRINA J. en

Grado:

The truck's AC was not working and it did not make for a pleasant trip. But the truck got us to where we needed to where be.

JEREMY F. en

Grado:

El cliente no dejó un comentario.

TROY V. en

Grado:

El cliente no dejó un comentario.

JENNIFER D. en

Grado:

El cliente no dejó un comentario.

JORDAN G. en

Grado:

Crazy blonde lady was a complete space cadet and didnt give us the extra day we had supposedly paid for, and ended up screwing up the entire contract. She talked too much about her personal life and we were there over an hour waiting to get our truck because she never had anything organized.