Customer Reviews for iStorage Lacey
(Distribuidor de U-Haul del vecindario)

113 comentarios

745 Hwy 231   Laceys Spring, AL 35754

(256) 270-4197

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5:30 p. m.
  • Sab.: 10:30 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(256) 270-4197

745 Hwy 231
Laceys Spring, AL 35754

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5:30 p. m.
  • Sab.: 10:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

BROOKE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BROOKE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

I was very impressed with the customer service when I picked up my truck. He went above and beyond the job requirement. If the customer has to drive out of the area to pick up the truck they need I feel that U-Haul should reimburse the gas. I lived 2 BB locks from a U-Haul provider but had to drive to Madison and then Lacey's Spring to get a truck. It's not the customers fault that U-Haul doesn't have the adequate amount of trucks/trailers

Karen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ThomasJ B. 
Clasificación:
2.0

Stoped by the day before to try and return a trailer early. Location was closed do to "staffing". When I went back 3 staff persons were out on the grounds and not in the office. A problem because of the gate access. They did help but was not the most convenient experience I've had.

JOEL S. 
Clasificación:
2.0

I arrived to pickup at this location originally. When I got there they were "out to lunch". I called Uhaul corporate and they changed my pickup location to the Scottsboro location. I dropped off at this original location in Lacey Springs, but now I've been charged for a one-way rental. I wanted to speak with someone at the Lacey Springs location when I dropped off the trailer, but AGAIN, they were out of the office.... this time the sign indicated "due to being short handed". I've made ten phone calls trying to find the right person to get the rate changed from a one-way rental, back to a local rental. This was a night-mare and no one on the uhaul side seems to be able (or want) to fix this. Feel free to contact me directly at 540-907-2250 or keatonwillis@yahoo.com. Gracias.

Keaton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra N. 
Clasificación:
5.0

Nothing it was a great experience, even having to drive 37 miles to pick up equipment because no equipment was available nearby..

Bernadette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis H. 
Clasificación:
5.0

Uhaul itself is a scam. We paid 400 dollars for a truck rental that came with zero tie downs or ratchet straps, then was charged an astronomical amount for fuel related costs, even though it didn't cost 40 dollars to get the tank up to a quarter of a tank where it was when we picked it up. Having said that, if it is to be refueled to a certain amount before being available for pickup again, ours was not. It was at a quarter of a tank when we got it, causing us to have to stop what we were doing and fill the truck up the day of the move. All in all, the experience with uhaul was poor.

Andre B. 
Clasificación:
1.0

I arrived at around 1:45pm and the store was closed as the one employee was out to lunch. I could find no drop box, especially one that looked like the picture online. When the employee eventually returned and opened the store, I went in to find her eating her lunch. She said, in a condescending manner, that she had a drop box right on the front of the store. It turned out to be a small mail type slot on the side of the entry door that wasn't labeled in any way. After several long days of moving activities, waiting for her and dealing with her condescending tone will definitely impact my future decisions to go with that location and U-Haul for my moving needs.

Donald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
3.0

I arrived at 12:58 PM yesterday to turn in my vehicle. The counter person was too busy talking to her friend in the office to process the vehicle at that time, and said I'd be sent a receipt. Unfortunately, the bill was finally processed at 1:29, and that cost me an extra day, since the vehicle was checked out at 12:26 (considering a one hour grace period). I'm sure it didn't matter to her, but $40 is still $40 to me.

Joel W. 
Clasificación:
2.0

Had to wait almost 3 hours for the employees to get off lunch so we could drop the trailer off.

CHRISTOPHER L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

The rep was very professional and attempted to accommodate in the best way possible given the circumstances. The truck rental was not at this location due to not being returned on time and I was forced into picking the equipment up from another location approximately 10 miles away. No fault of this location just unlucky timing.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASHAWNDREA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
1.0

The actual problem began with pick up the trailer could not be used with my sons vehicle at all. We plugged in model but it did not say it could not be used with this renegade jeep

Valrie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
1.0

No one was there to deliver key. Had contact number but no answer. Had to call U-Haul to get them to contact and after being on hold multiple times the manager showed up with key

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
4.0

Trailer was not initially available. When ask if trailer would not be provided before the location closed for that day, received evasive responses.

Steve G. 
Clasificación:
5.0

I made the reservation for pick up at a different location. I was not contacted until the day before I was to pick it up that the pickup location had changed.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

I arrived close to noon, and there was no one in the office; there was a sign that said "gone to bank be back shortly". I waited almost half an hour, then left. I took pictures of the mileage and the truck and transport in case there might be issues. Fortunately none, but a business that is not staffed during business hours should not be a U-Haul dealer.

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest V. 
Clasificación:
5.0

Was sent to the wrong address through the Uhaul app originally. This particular location was great but was disappointed that Uhaul gave a different address then where the uhaul actually was

Zachary B. 
Clasificación:
3.0

The auto trailer was difficult to retrieve due to the cramped storage area, and the site only had one attendee who was unable to assist me with hooking up or removing the auto trailer from the gated area.

Erich S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin T. 
Clasificación:
5.0

An AFM is needed for the area.

Alan S. 
Clasificación:
5.0

Mrs. Leeann Williams was a great help and made everything go very smoothly! Would rent from here again!

John Y. 
Clasificación:
5.0

Sarah was the greatest. She made the entire easy. There is nothing to improve.

Yolanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

I could of taken to two other places in south Huntsville that would of been much more convenient for me one a half mile from my destination, which I found after I dropped off the trailer.

ROBERT L. 
Clasificación:
5.0

Great staff, very fast service. Thanks

Timothy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill O. 
Clasificación:
5.0

Sarah was helpful, courteous and professional, no need for improvement here.

ROBERT P. 
Clasificación:
5.0

Locations were fine but my experience with uhaul was terrible. I went through 3 customer service reps and wasted over an hour trying to register that I had picked up the uhaul. They made me take it back to the CLOSED location while they fixed the problem. Very frustrating.

Jeannie J. 
Clasificación:
3.0

Not enough parking. Person working at the store helped me even though she was closed for a meeting.

Michael C. 
Clasificación:
5.0

It went smooth except having to change trailer after hooking up because a light was out.

Allison D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

hugh B. 
Clasificación:
5.0

The process was Fast N Easy and Sarah completely made us feel welcome and appreciated.

James G. 
Clasificación:
4.0

I had to unhook and park the trailer myself

Michael H. 
Clasificación:
5.0

Nothing at all

Samantha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
4.0

The checkout process took longer than it should have due to “system issues”, but overall satisfied.

David P. 
Clasificación:
4.0

The only thing I will say is it would be helpful if the person checking in trailers had more knowledge on disconnecting. She was new so based on her knowledge she was excellent. Very friendly

Amy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
3.0

Give a fuel credit when the truck is returned with more fuel than what it was checked out with.

Bradley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie B. 
Clasificación:
2.0

They charge extra fee for gas without proof while I had the proof that I dropped the truck with the required gas.

Marcelo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty G. 
Clasificación:
5.0

The lady at this location was very nice and easy to work with.

Karen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dagmar G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dagmar G. 
Clasificación:
3.0

The trailer was dirty, and had dark looking stains on the right rear part of the trailer. I had to sweep it out, and I tried to get some of the black stains off before using it.I made the mistake of telling the rental person I was planning on loading things at my house at New Hope and taking them to my son at Union Springs, and he was loading more things in the trailer at Union Springs, and taking it to Chickasaw Alabama. That resulted in me having to rent the trailer, and turn it in at Tuskegee, AL, and my son having to rent it there, and turn it in at Chickasaw, AL, which wound up costing about twice as much for the move. I suggest making it where you can list and alternate driver, and towing vehicle, so that you don't have to go to so much trouble, and expense, to do what we did.

John B. 
Clasificación:
2.0

The truck that I reserved was not at this site so they had to find me a different size truck.

Matt M. 
Clasificación:
5.0

The person who runs iStorage at Lacey's Spring is excellent. She was covered up with customers but was always very professional and helpful. She did a great job.

Charles M. 
Clasificación:
5.0

the AC did not work in the truck and it was about 95 degrees out side and it was a new truck

DJ H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Don't let them use the Arab, AL dealer. Laceys Spring was very professional and very helpful!

linda C. 
Clasificación:
5.0

I was very pleased with the service I received at this location. I had went to the location on South Memorial Parkway at Advantage Storage and I spent around a hour in there and got nothing accomplished. The man behind the counter wanted to charge me $500 to rent a Uhaul and I just knew something didnt spund right about that. So I would like to give the Lacey Springs location appreciation for doing such a great job and fixing the issue and helping with our move!

Samantha D. 
Clasificación:
1.0

Had to go to another location to complete my rental. No one there knew anything about hooking up tow dolly or how to load my vehicle. There should be a list of problems on my account. A regional mgr was supposed to call me to discuss a refund but no one has called. Have been a customer for 50 years. This was an awful experience. Many problems.

william H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S. 
Clasificación:
5.0

Very nice service

Nolan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark U. 
Clasificación:
5.0

Brandon is always helpful. We so much appreciate him and his help.

labron F. 
Clasificación:
5.0

The lady, LeeAnn, was great!!! She was so prompt and professional. Would rent from her everytime!

TRUDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley O. 
Clasificación:
5.0

Everything went great

Charles A. 
Clasificación:
5.0

Great experience. I would like to see a greater selection of equipment in south Huntsville Al. This location has very few trailers and trucks.

Gene B. 
Clasificación:
5.0

Great customer service!

DAVID H. 
Clasificación:
5.0

The associate, LeighAnn, was very friendly and personable. She was knowledgeable of what she was doing and had a great attitude. Will rent from this location again!

Lucille J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Y. 
Clasificación:
5.0

Get updated information on your web site. The site indicated that I could pick the trailer up closer to my house, so I selected that option. When I got my conformation it was for a location farther away. Turns out they were both iStorage so she was able to tell me that they don't even have trailers there. I chose a pickup time based on the closing time ( BTW, your site has the closing time wrong too) of a location that didn't even have what I needed. The location told me the truth and was very accommodating in adjusting my pickup time. That should not be necessary, it isn't tooo much to ask that your web site be accurate.

Christopher C. 
Clasificación:
1.0

Starting mileage was put in as Kilometers so the allotted miles of 156 was not enough when I returned it and it wanted to charge me an additional $35 for mileage when in fact I had only driven 151.

tim M. 
No se han enviado comentarios para esta ubicación.

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