Customer Reviews for IStorage La Plata
(Distribuidor de U-Haul del vecindario)

108 comentarios

6015 Crain Hwy   La Plata, MD 20646

(240) 523-4053

Horarios de la ubicación

  • Lunes - miércoles:
    10 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Jueves:
    Cerrado
  • Viernes:
    10 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    10 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(240) 523-4053

6015 Crain Hwy
La Plata, MD 20646

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - miércoles:
    10 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Jueves:
    Cerrado
  • Viernes:
    10 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    10 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The truck was very clean & spacious up front! It was a great surprise seeing the 2 dollys in the back!!! Came in handy. Overall process of online pickup & drop off was amazing! I've used uhaul previously & this by far was the best most seamless transaction!

DEBORAH H. 
Clasificación:
1.0

I didn't receive the blankets or dolly that I paid for. The day of the pick-up the location changed 4 times. It went for 10 minutes from my home to 1 hour from my home to pick up the truck. What an inconvenience due to the fact that I had helpers waiting for me to show up and I was an hour late!!!!!

TIMOTHY A. 
Clasificación:
5.0

Get the equipment of choice to the requested location.

Larry H. 
Clasificación:
4.0

Ninguno

ISAAC H. 
Clasificación:
1.0

Needed the uhaul for an extra day and received harassing emails and phone calls stating they needed it returned

Matthew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Le D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

All my activities went well with the agent and the location - Well pleased

George M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

Very good service and experience overall. Check in and check out was quick

Johnson T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bridgette P. 
Clasificación:
3.0

This was not my first choice. Uhaul switched the pickup location 4 times: as we were at or going to the new locations. We had to spend over $100for an Ubers. We were not the only people promised a truck and then not getting one. They even threatened to cancel our reservation. The price was right but the experience took a few years off my life. Moving is never easy, but it was made horrific by the overall mismanagement.

Kathryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
1.0

I had to clean inside of truck. The outside was filthy as well. The gas amount was off and app would not let me change or add photos of the filth. I had to walk down the dirt road to obtain the truck after leaving the office. No ride from the manager on the cart used as transportation around storage facility. It was hot and I am older in age. For the amount I paid the service should have been much better. I am a regular customer and this by far has been my WORST experience. The truck was not running well at all for a one way rental crossing several states. I'm very disappointed in Uhaul's service from this location.

JoeAnn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris B. 
Clasificación:
1.0

I am being charged for cleanup and the vehicle was as clean as u got it . The orange piece in the back was already in there when I got it .

Richard R. 
Clasificación:
1.0

It's a shame to be charged over drafts fees because someone charged my credit card twice and now I'm on hold over a hour to get back my money nobody is answering the phone poor service and such a inconvenience I'll never go back to this one again

Rishawn B. 
Clasificación:
4.0

Easy after hours drop off.

Lisa B. 
Clasificación:
5.0

Tyler was very efficient in the rental process and explaining particulars.

Steven K. 
Clasificación:
5.0

Great service. Very easy

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique H. 
Clasificación:
5.0

Simplify 24/7 pick up(server error) when that was taken care of I was releaved . Gracias

Angus W. 
Clasificación:
5.0

It was so simple and easy to pick up the truck and return it... I would recommend the process!

Erin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNONCHRISTOPHE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNONCHRISTOPHE S. 
Clasificación:
1.0

they refused to assist with hooking up the trailer, not even to check the lights. when I called the company to complain, they made me take the trailer, (that i hooked up by myself) to another uhaul location to have it checked to be sure it was hooked up correctly, and I had to remind her to check the lights! then to make matters worse, they granted me a whole $50 refund, compensation for the time involved in taking it to another location even though I was already running late.

Bobbi P. 
Clasificación:
4.0

The IStorage attendant Richard was very helpful both before the rental with providing all information, and the day of rental pickup. Also the U-Haul phone attendants were helpful and courteous. The cargo trailer brake and turn signal lights were working but not all the other running/parking lights around trailer. I checked one of the wire connection to find it not connecting well enough, but with some electrical tape, was able to get the lights working.

Stephen H. 
Clasificación:
2.0

I was charges to separate fuel charges even though i brought the truck back at the amount in which i got it.

Floyd W. 
Clasificación:
5.0

I spoke with a gentleman by phone. He provided me the necessary information in which to return my (One-way)rental U-Haul Truck. Upon arriving after the Office had closed; we followed the instructions given earlier...........Made for a smooth truck agreement!! Thank you,,,,

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTON J. 
Clasificación:
5.0

The equipment was clean. The brake lights and indicating lights worked. The running lights were all out. This was not an negative for this location. Whoever rented before may jot have reported the issue. The guys were friendly and helpful. Printed a list of locations for my destination where I could return the trailer.

Marguerite H. 
Clasificación:
3.0

No attendant on site at the time of the trailer drop off so I have no experience with how the rental location is handled by representatives.

Barth O. 
Clasificación:
4.0

The location is down off the road and there was little space to maneuver and turn around with the trailer. the employee took his own sweet time coming out to greet me, and by the time he did come out, I had spent a good bit of time trying to turn around with the trailer attached and park it, then when he came out he just said to "leave it where it is." Very annoying.

Bobbi P. 
Clasificación:
4.0

El cliente no dejó un comentario.

marilyn W. 
Clasificación:
5.0

Good friendly guy, helpful

Thomas C. 
Clasificación:
4.0

Made the drop off very easy.

glenn F. 
Clasificación:
4.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter T. 
Clasificación:
5.0

everything was easy and perfect!!

Patrick R. 
Clasificación:
2.0

The two young men operating the facility did not even offer to help attach the trailer. When I arrived at the trailer the electrical plug was lying in the mud, caked with dirt. I had to clean the plug first before I could connect it to my truck. Fortunately, I am a fit 65-year-old and could lift the trailer to connect it to my truck. You need to retrain these employees on customer service...because they were never taught any!

Carl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gary V. 
Clasificación:
5.0

N/C

Marco W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John E. 
Clasificación:
3.0

Have a back up for lunch time if agents don't talk to or help customers during their lunch. OR if you can only afford one employee put a lunch time sign up telling customers to drop keys in the drop off box, we'll call you if there are any issues otherwise just look for an email receipt from us. If you need to speak with someone we'll be back (put the time when the lunch break is over). Just my opinion of how you could provide better customer service.

Tisch J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacklyn B. 
Clasificación:
5.0

Heather is so friendly and helpful.

Kristie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
5.0

Customer service was excellent.

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin F. 
Clasificación:
5.0

Ms. Heather Nelson was very accommodating. I will use U-Haul again in the very near future! Eric Dean

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Keep up the jovial spirit, honesty and kindness. I felt welcomed.

Michael B. 
Clasificación:
5.0

The young lady that helped me was very helpful and polite. Great employee. The truck I rented; however, was not clean at all. The cab smelled and had drink spilled all over the dash and in the cupholders. Not very good in that category.

Larry J. 
Clasificación:
3.0

I did not like that I was not giving a balance of the cost of the rental when I returned. You withheld almost $400, but could not give me the amt that would be taken from my card????????????

JANICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
1.0

I was over charged for my rental. We drove the truck 27.3 miles and were charged for 98. Hopefully this will be resolved quickly. I have put in a call to the 1-800 number. I'm hoping this was done unintentionally.

CURTIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
5.0

The lady who helped me was excellent. The truck I rented was not available so I had to go the next size down, but she discounted the gas and a daily rate fee and it worked out fantastic.

Corri R. 
Clasificación:
4.0

The agent was helpful with the return. Looked throughly around the truck and asked if there were any issues. I told him about the attic leak and how dirty it was when we got it. I returned it with more gas than when I picked it up. He told me that I would be getting a 20 dollar deduction but did not adjust my bill.

Arnell P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leatrice D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
1.0

I was charged a different charge and not happy at all

Daisy C. 
Clasificación:
3.0

The truck we reserved was not there and they had to give us a smaller truck. However, the staff member working the front desk was friendly, apologetic, and accommodating for the situation

Robert S. 
Clasificación:
4.0

extremely satisfied process was quick had trailer and car loaded and on the road quickly

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly S. 
Clasificación:
5.0

Purchase trucks with cruise control.

WILLIAM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephine R. 
Clasificación:
3.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

Everything was very clean and I had a great experience with uhaul

Kaylee W. 
Clasificación:
4.0

El cliente no dejó un comentario.

lenny W. 
Clasificación:
5.0

Friendly and helpful staff! Thanks

Ronald M. 
Clasificación:
1.0

The attendant was very unknowledgeable and didn't even know what an auto transport was. It took at least an hour to check out and I had to find and hook up the trailer myself. Would NOT recommend this facility for anything. The auto transport had different make and rating tires and I had to drive to a different state and pay an $18 toll just to go and pick it up. The whole experience was quite painful!

Barry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba