Comentarios de los clientes para IStorage La Plata

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de IStorage La Plata

Clasificación general:

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Bobbi P.
Clasificación:

they refused to assist with hooking up the trailer, not even to check the lights. when I called the company to complain, they made me take the trailer, (that i hooked up by myself) to another uhaul location to have it checked to be sure it was hooked up correctly, and I had to remind her to check the lights! then to make matters worse, they granted me a whole $50 refund, compensation for the time involved in taking it to another location even though I was already running late.

Stephen H.
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The IStorage attendant Richard was very helpful both before the rental with providing all information, and the day of rental pickup. Also the U-Haul phone attendants were helpful and courteous. The cargo trailer brake and turn signal lights were working but not all the other running/parking lights around trailer. I checked one of the wire connection to find it not connecting well enough, but with some electrical tape, was able to get the lights working.

Floyd W.
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I was charges to separate fuel charges even though i brought the truck back at the amount in which i got it.

Pamela S.
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I spoke with a gentleman by phone. He provided me the necessary information in which to return my (One-way)rental U-Haul Truck. Upon arriving after the Office had closed; we followed the instructions given earlier...........Made for a smooth truck agreement!! Thank you,,,,

James C.
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El cliente no dejó un comentario.

ANTON J.
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El cliente no dejó un comentario.

Marguerite H.
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The equipment was clean. The brake lights and indicating lights worked. The running lights were all out. This was not an negative for this location. Whoever rented before may jot have reported the issue. The guys were friendly and helpful. Printed a list of locations for my destination where I could return the trailer.

Barth O.
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No attendant on site at the time of the trailer drop off so I have no experience with how the rental location is handled by representatives.

Bobbi P.
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The location is down off the road and there was little space to maneuver and turn around with the trailer. the employee took his own sweet time coming out to greet me, and by the time he did come out, I had spent a good bit of time trying to turn around with the trailer attached and park it, then when he came out he just said to "leave it where it is." Very annoying.

marilyn W.
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El cliente no dejó un comentario.

Thomas C.
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Good friendly guy, helpful

glenn F.
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Made the drop off very easy.

George D.
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El cliente no dejó un comentario.

Steven J.
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El cliente no dejó un comentario.

aaron B.
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El cliente no dejó un comentario.

Scott S.
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El cliente no dejó un comentario.

Brian W.
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El cliente no dejó un comentario.

Kevin B.
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El cliente no dejó un comentario.

Walter T.
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El cliente no dejó un comentario.

Patrick R.
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everything was easy and perfect!!

Carl P.
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The two young men operating the facility did not even offer to help attach the trailer. When I arrived at the trailer the electrical plug was lying in the mud, caked with dirt. I had to clean the plug first before I could connect it to my truck. Fortunately, I am a fit 65-year-old and could lift the trailer to connect it to my truck. You need to retrain these employees on customer service...because they were never taught any!

Arthur C.
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El cliente no dejó un comentario.

Gary V.
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El cliente no dejó un comentario.

Marco W.
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N/A

John E.
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El cliente no dejó un comentario.

Tisch J.
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Have a back up for lunch time if agents don't talk to or help customers during their lunch. OR if you can only afford one employee put a lunch time sign up telling customers to drop keys in the drop off box, we'll call you if there are any issues otherwise just look for an email receipt from us. If you need to speak with someone we'll be back (put the time when the lunch break is over). Just my opinion of how you could provide better customer service.

Harry S.
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El cliente no dejó un comentario.

Ronald M.
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El cliente no dejó un comentario.

JOSEPH H.
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El cliente no dejó un comentario.

Ryan L.
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El cliente no dejó un comentario.

Jacklyn B.
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El cliente no dejó un comentario.

Kristie M.
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Heather is so friendly and helpful.

Deborah W.
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El cliente no dejó un comentario.

Patrick D.
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Customer service was excellent.

Sandy N.
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El cliente no dejó un comentario.

Franklin F.
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El cliente no dejó un comentario.

Robert D.
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Ms. Heather Nelson was very accommodating. I will use U-Haul again in the very near future! Eric Dean

William H.
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El cliente no dejó un comentario.

Michael B.
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Keep up the jovial spirit, honesty and kindness. I felt welcomed.

Larry J.
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The young lady that helped me was very helpful and polite. Great employee. The truck I rented; however, was not clean at all. The cab smelled and had drink spilled all over the dash and in the cupholders. Not very good in that category.

JANICE C.
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I did not like that I was not giving a balance of the cost of the rental when I returned. You withheld almost $400, but could not give me the amt that would be taken from my card????????????

Frederick M.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Jonathan W.
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El cliente no dejó un comentario.

CURTIS W.
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I was over charged for my rental. We drove the truck 27.3 miles and were charged for 98. Hopefully this will be resolved quickly. I have put in a call to the 1-800 number. I'm hoping this was done unintentionally.

Robin C.
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El cliente no dejó un comentario.

Corri R.
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The lady who helped me was excellent. The truck I rented was not available so I had to go the next size down, but she discounted the gas and a daily rate fee and it worked out fantastic.

Arnell P.
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The agent was helpful with the return. Looked throughly around the truck and asked if there were any issues. I told him about the attic leak and how dirty it was when we got it. I returned it with more gas than when I picked it up. He told me that I would be getting a 20 dollar deduction but did not adjust my bill.

Leatrice D.
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El cliente no dejó un comentario.

JOHN B.
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El cliente no dejó un comentario.

Daisy C.
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I was charged a different charge and not happy at all

Robert S.
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The truck we reserved was not there and they had to give us a smaller truck. However, the staff member working the front desk was friendly, apologetic, and accommodating for the situation

Robert V.
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extremely satisfied process was quick had trailer and car loaded and on the road quickly

Shelly S.
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El cliente no dejó un comentario.

WILLIAM Y.
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Purchase trucks with cruise control.

Stephine R.
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El cliente no dejó un comentario.

George D.
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El cliente no dejó un comentario.

Mary H.
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El cliente no dejó un comentario.

Kaylee W.
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Everything was very clean and I had a great experience with uhaul

lenny W.
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El cliente no dejó un comentario.

Ronald M.
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Friendly and helpful staff! Thanks

Barry L.
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The attendant was very unknowledgeable and didn't even know what an auto transport was. It took at least an hour to check out and I had to find and hook up the trailer myself. Would NOT recommend this facility for anything. The auto transport had different make and rating tires and I had to drive to a different state and pay an $18 toll just to go and pick it up. The whole experience was quite painful!

Harold R.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

Erica G.
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El cliente no dejó un comentario.

Karen C.
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El cliente no dejó un comentario.

Francis L.
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No one was there at 900 am, no one answered the phone to give us further instructions. We just left the truck there. Over all U haul was pretty crappy to us, no truck at the location we were promised a truck at, we had to drive to another location to get the truck and still had to pay for mileage. Pretty crappy treatment.

Victoria D.
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El cliente no dejó un comentario.

Sidney P.
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El cliente no dejó un comentario.

James S.
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Great experience and i will rent again!!

Jason W.
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Service was wonderful, and the staff was very nice and helpful!

Timothy D.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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