Customer Reviews for IStorage Katy
(Distribuidor de U-Haul del vecindario)

983 comentarios

11511 Gaston Rd   Katy, TX 77494

(281) 394-4207

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 394-4207

11511 Gaston Rd
Katy, TX 77494

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Sergey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

hongmei X. 
Clasificación:
5.0

I received very good service and was satisfied with the overall process.

Daniel F. 
Clasificación:
5.0

You guys are doing a great job. Love the mobile check out easy and very accommodating.

Bobodo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

Terrible parking

Kelly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ocean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ortez W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yinjie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hitesh A. 
Clasificación:
5.0

The best attention

Aaron G. 
Clasificación:
3.0

I got charged for a dolly even though the dude forgot to give it to me.

Dave A. 
Clasificación:
1.0

The truck was relatively clean but still had old boxes. It wasn't clear to me that the reservation was uhaul 24/7. I didntknow what the service was and struggled to get the truck which was delayed. I also did not get the dolly or furniture dolly I reserved. I also received the truck basically empty.

Alexander G. 
Clasificación:
2.0

The parking lot did not allow for multiple trucks to park! We were fortunate to find ONE open spot left to park but there were at least 6-7 trucks parked in the fire lane making it VERY difficult to squeeze a 20' truck in.

Thao X. 
Clasificación:
5.0

People there are always very nice ! Mike is great

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody C. 
Clasificación:
5.0

The man who helped me (who I believe was the owner of this location) was EXCELLENT. He was very helpful, friendly and responsive. His retail area was impeccably clean and meticulously organized. I will come back here every time I need a UHaul truck. He is A+.

Linsey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris O. 
Clasificación:
5.0

The charged us for cleaning but when we got it it was dirty

Jessica D. 
Clasificación:
2.0

The front desk officer should provide more detailed guidance to the client instead of treating the client rude

Weining W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANIA H. 
Clasificación:
2.0

I picked up a vehicle and within 6 hours of my drive the back tire blow out almost cause a terrible accident. I called roadside assistance and when he arrived and explained that the tire was very old and had no tread and should never been allowed on the road and that we were lucky it was not worst. I know issues with vehicles can happen but a bad tire is unacceptable.

Whitney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Djohan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwan L. 
Clasificación:
5.0

everything was perfect, thanks to the team U-Haul

ANGEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

hope F. 
Clasificación:
5.0

Excellent attention and quality service

Ender C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy L. 
Clasificación:
5.0

Nada

Jason J. 
Clasificación:
5.0

The gentleman who checked in my vehicle was friendly and professional.

Mark B. 
Clasificación:
1.0

The employee at this location was very rude. When told that the truck was filthy, he rudely grabbed a weed blower and went outside to view the truck. In the process he blew the trash from one side of the truck directly into me. Also there were household items left in the truck from the last renter. Based upon this experience, I would not recommend this location and maybe not U-Haul in general. This person needs some customer service training. Also, if checking in and out requires an internet connection it would be helpful for the location to have a guest wifi. This was my worst customer service experience ever.

Carlton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

Easy and fast

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krisztina B. 
Clasificación:
5.0

Great Job!

Ebony S. 
Clasificación:
5.0

I suggest you add back belts for lifting and platform dollies to the list of available accessories for renting. Other than that, perfect service and very friendly staff.

Affonso C F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramesh K. 
Clasificación:
5.0

The cab of the vehicle had leftover food and wrappers and partially drank water bottles

SHANNON S. 
Clasificación:
1.0

I was billed extra $25 for cleaning charges even though the truck was completely clean when i returned it. This charge is completely unjustified.

arif S. 
Clasificación:
4.0

Employee that helped me pick up and check was extremely helpful and curiosity, definitely would use again

Veronica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Very helpful and friendly staff. I have dealt with Mike and he reaches out prior to equipment pickup, quick desk check-out and check-in. Highly recommend this location fir ease of rental.

Robert C. 
Clasificación:
5.0

All was good

ELNUR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio C. 
Clasificación:
4.0

Please send me my receipt. Thank you

austin W. 
Clasificación:
5.0

Very friendly sraff

Felix N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

There is nothing more that needs to be done. Everything was perfect. Thank you UHaul

Swanika A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris O. 
Clasificación:
5.0

Too rate location. Very professional and helpful. Wick customer service.

Robert C. 
Clasificación:
3.0

The lock to access the key was a pain.

Jacob L. 
Clasificación:
5.0

Very nice location and the employee who assisted me went above and beyond to ensure that everything went smoothly for my pickup.

Jacquelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCTAVIO G. 
Clasificación:
5.0

Very good service! Thank you!

Dmytro V. 
Clasificación:
5.0

Mike was extremely friendly.

Rommel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
4.0

Did not like how the Steering felt on highways while driving above 50 mph, didn't feel safe at all.

Miguel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

Manager at desk was really helpful and friendly. Keep up the great work

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Satyanarayan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vinh T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
1.0

I arrived at 5:15 pm on 3-14-22. The van was due till 3-15 at 12:00 pm. I was expecting to drop off the DC -15” Moving Van using the mobile app., but to my surprise ( since website says this location closes at 5:00) there was a Uhaul agent at the front desk, Tara Lyttle. I was exhausted and proceeded to let her know I was dropping off the Van and if we could please go outside to verify the condition of the van and fuel check. She said it wasn't necessary. I insisted several times asking for a receipt and she continued to say, I'll take care of it and send you a receipt to your email. She asked if the fuel tank came with the same amount that I received it and I told her YES since my husband and I had just come from the gas station. This will be the first time I complain online about an agent from any company. I am very upset that she would lie and be so deceitful. I was charged for 4 galones of gas, $23.58. These 4 galones would mean that I received the van with a full tank , which I did not and the original receipt shows that. It is unfortunate that Tara would be so misleading and deceitful. I would not recommend anyone to go drop off their van to this location!!!

jack B. 
Clasificación:
5.0

all trucks consume to much gasoline.. but it's ok hehe

Enzo A. 
Clasificación:
5.0

The cab interior had dirty flooring, nasty cup trays, dustiness, and a general unclean feel. Everything else was fine.

John Q. 
Clasificación:
5.0

Pretty good experience for my first time renting a uhaul.

Rodrigo R. 
Clasificación:
5.0

Super quick and easy.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dongliang L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vakia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dustina R. 
Clasificación:
5.0

I was charged for gas when I returned the vehicle with the proper amount of gas. :(

BETHZAIDA W. 
Clasificación:
4.0

The van smelled very bad, so unpleasant that I had to lower the windows

CARLA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

bethzaida W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON M. 
Clasificación:
3.0

First, my truck did the job!! Could have been swept out a little better. Ceiling near front window was hanging down and stained. The young lady who assisted me was pleasant and wonderful to work with!!

EDWARD W. 
Clasificación:
5.0

Mike at the counter (2/18) was extremely helpful and it was so nice to get to speak to a person and get his help. The whole process was way smoother because of him!

David S. 
Clasificación:
5.0

Really love the agent I met there today. Excellent service. Was in and out in less than 5 minutes in both pickup and delivery.

ABDULQUADRI O. 
Clasificación:
1.0

This is not a location you want to rent a U-haul from. In fact dealing with iStorage Customer Service was not helpful either. I went to drop off a rental 10' van at 12:50 pm. The office was closed and there was a sign saying back at 2 pm. There was another customer waiting outside the door and they asked if I worked here. I said no, and they said they had been waiting for 30 minutes, so since 12:20 pm. I called the office number and it was sent over to Customer Service. Not helpful at all, but he confirmed that I could not do a U-Haul App drop off, since it was still open business hours, even though they were supposedly gone for lunch. Well when I picked up the van the day before I said I would be dropping it off early afternoon. She never indicated any hours closed down for lunch. The office guy finally showed up at 2:20 pm, so he was gone for two hours! Crazy way to run a business! I called the Customer Service Number again, and they got a hold of the Area Manager and he said it was double covered today, so should not have closed for lunch and definitely not 2 hours. Not a good experience!

MICHAEL N. 
Clasificación:
5.0

No improvement needed. Great and courteous service

ANTHONY P. 
Clasificación:
5.0

They are always willing to accommodate… Mike is awesome Thanks

RUTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell G. 
Clasificación:
3.0

The app was not working. It would not allow me to upload the picture of the mileage and odometer, after 1hour I called the customer service and the made me use the browser instead and it eventually worked. No one was there to help.

Gianluca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIANNE J. 
Clasificación:
1.0

Took 1.5 hour to get the truck , they couldn't find the truck Truck was dirty , and the fuel reading was wrong They never send me the inspection message , had to accept the tuck without inspection as the front desk employee didn't know how to send it Terrible for a a business that their main service is to rent trucks

SHADY M. 
Clasificación:
5.0

Mike was prompt and fair. I've had earlier experiences with the company that we're less than good but this location is superb.

RONALD P. 
Clasificación:
2.0

The lady that received the truck in the evening was unprofessional, rude and made it seem like she was uninterested on closing out my ticket. As a customer, I felt that I was not treated correctly.

Robert O. 
No se han enviado comentarios para esta ubicación.

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