Customer Reviews for IStorage Katy
(U-Haul Neighborhood Dealer)

1,005 comentarios

11511 Gaston Rd   Katy, TX 77494

(281) 394-4207

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 8/17/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 394-4207

11511 Gaston Rd
Katy, TX 77494

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 8/17/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

Friendly and helpful people.

Gregory A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syndi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Umayah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennith W. 
Clasificación:
5.0

iStorage was very helpful and patient with me during the equipment return process

Parker R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario T. 
Clasificación:
5.0

Very nice and friendly Explained every charges to me which Javon Davies didn't care for Will surely use this location again

Adedoyin A. 
Clasificación:
5.0

The staff was very professional. They helped me with my service by allowing me to stay more time with the truck due to the late time moving of my service. I'm very happy and truly satisfied with the service. I will definitely come back to this location. ¡Gracias!

REYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delana B. 
Clasificación:
5.0

The staff was friendly and easy to work with. They even received us before opening on Saturday morning which was helpful as we had a busy day ahead of us. Will definitely use again!

Monica J. 
Clasificación:
5.0

good job!

royce R. 
Clasificación:
5.0

Continuing with your good service

Leal M. 
Clasificación:
1.0

Your job

Laura R. 
Clasificación:
3.0

The attendant greeted me politely and was quick with the contract. The facility was clean. The vehicle I rented had issues and should not have been rented. Vehicle broke down a few miles after I loaded it up. Roadside assistance resulted in more than 5 hours setback causing me to miss my nephew's wedding.

Desmond J. 
Clasificación:
3.0

I drive less than 11 miles. And you charge me 3 Gal of fuel… 

Mervin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Humberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amish D. 
Clasificación:
5.0

Nothing - I was very impressed with the service and advice provided.

Chris F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

I am truthfully grateful for the opportunity to schedule unloading/moving services at reasonable prices, makes the move less stressful! Great idea! The office was great! Thankful for AC to wait for my Lyft. A chair or bench would be nice.

Tania O. 
Clasificación:
1.0

Cheating,Charge 1 per extra mile when promised 0.4 per mile,Please refund the cheating amount, will never use uhaul until problem solved.

Feng L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

hongmei X. 
Clasificación:
5.0

I received very good service and was satisfied with the overall process.

Daniel F. 
Clasificación:
5.0

You guys are doing a great job. Love the mobile check out easy and very accommodating.

Bobodo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

Terrible parking

Kelly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ocean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ortez W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yinjie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hitesh A. 
Clasificación:
5.0

The best attention

Aaron G. 
Clasificación:
3.0

I got charged for a dolly even though the dude forgot to give it to me.

Dave A. 
Clasificación:
1.0

The truck was relatively clean but still had old boxes. It wasn't clear to me that the reservation was uhaul 24/7. I didntknow what the service was and struggled to get the truck which was delayed. I also did not get the dolly or furniture dolly I reserved. I also received the truck basically empty.

Alexander G. 
Clasificación:
2.0

The parking lot did not allow for multiple trucks to park! We were fortunate to find ONE open spot left to park but there were at least 6-7 trucks parked in the fire lane making it VERY difficult to squeeze a 20' truck in.

Thao X. 
Clasificación:
5.0

People there are always very nice ! Mike is great

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody C. 
Clasificación:
5.0

The man who helped me (who I believe was the owner of this location) was EXCELLENT. He was very helpful, friendly and responsive. His retail area was impeccably clean and meticulously organized. I will come back here every time I need a UHaul truck. He is A+.

Linsey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris O. 
Clasificación:
5.0

The charged us for cleaning but when we got it it was dirty

Jessica D. 
Clasificación:
2.0

The front desk officer should provide more detailed guidance to the client instead of treating the client rude

Weining W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANIA H. 
Clasificación:
2.0

I picked up a vehicle and within 6 hours of my drive the back tire blow out almost cause a terrible accident. I called roadside assistance and when he arrived and explained that the tire was very old and had no tread and should never been allowed on the road and that we were lucky it was not worst. I know issues with vehicles can happen but a bad tire is unacceptable.

Whitney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Djohan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwan L. 
Clasificación:
5.0

everything was perfect, thanks to the team U-Haul

ANGEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

hope F. 
Clasificación:
5.0

Excellent attention and quality service

Ender C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy L. 
Clasificación:
5.0

Nada

Jason J. 
Clasificación:
5.0

The gentleman who checked in my vehicle was friendly and professional.

Mark B. 
Clasificación:
1.0

The employee at this location was very rude. When told that the truck was filthy, he rudely grabbed a weed blower and went outside to view the truck. In the process he blew the trash from one side of the truck directly into me. Also there were household items left in the truck from the last renter. Based upon this experience, I would not recommend this location and maybe not U-Haul in general. This person needs some customer service training. Also, if checking in and out requires an internet connection it would be helpful for the location to have a guest wifi. This was my worst customer service experience ever.

Carlton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

Easy and fast

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krisztina B. 
Clasificación:
5.0

Great Job!

Ebony S. 
Clasificación:
5.0

I suggest you add back belts for lifting and platform dollies to the list of available accessories for renting. Other than that, perfect service and very friendly staff.

Affonso C F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramesh K. 
Clasificación:
5.0

The cab of the vehicle had leftover food and wrappers and partially drank water bottles

SHANNON S. 
Clasificación:
1.0

I was billed extra $25 for cleaning charges even though the truck was completely clean when i returned it. This charge is completely unjustified.

arif S. 
Clasificación:
4.0

Employee that helped me pick up and check was extremely helpful and curiosity, definitely would use again

Veronica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Very helpful and friendly staff. I have dealt with Mike and he reaches out prior to equipment pickup, quick desk check-out and check-in. Highly recommend this location fir ease of rental.

Robert C. 
Clasificación:
5.0

All was good

ELNUR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio C. 
Clasificación:
4.0

Please send me my receipt. Thank you

austin W. 
Clasificación:
5.0

Very friendly sraff

Felix N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

There is nothing more that needs to be done. Everything was perfect. Thank you UHaul

Swanika A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris O. 
Clasificación:
5.0

Too rate location. Very professional and helpful. Wick customer service.

Robert C. 
Clasificación:
3.0

The lock to access the key was a pain.

Jacob L. 
Clasificación:
5.0

Very nice location and the employee who assisted me went above and beyond to ensure that everything went smoothly for my pickup.

Jacquelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCTAVIO G. 
Clasificación:
5.0

Very good service! Thank you!

Dmytro V. 
Clasificación:
5.0

Mike was extremely friendly.

Rommel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
4.0

Did not like how the Steering felt on highways while driving above 50 mph, didn't feel safe at all.

Miguel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

Manager at desk was really helpful and friendly. Keep up the great work

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Satyanarayan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vinh T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
1.0

I arrived at 5:15 pm on 3-14-22. The van was due till 3-15 at 12:00 pm. I was expecting to drop off the DC -15” Moving Van using the mobile app., but to my surprise ( since website says this location closes at 5:00) there was a Uhaul agent at the front desk, Tara Lyttle. I was exhausted and proceeded to let her know I was dropping off the Van and if we could please go outside to verify the condition of the van and fuel check. She said it wasn't necessary. I insisted several times asking for a receipt and she continued to say, I'll take care of it and send you a receipt to your email. She asked if the fuel tank came with the same amount that I received it and I told her YES since my husband and I had just come from the gas station. This will be the first time I complain online about an agent from any company. I am very upset that she would lie and be so deceitful. I was charged for 4 galones of gas, $23.58. These 4 galones would mean that I received the van with a full tank , which I did not and the original receipt shows that. It is unfortunate that Tara would be so misleading and deceitful. I would not recommend anyone to go drop off their van to this location!!!

jack B. 
Clasificación:
5.0

all trucks consume to much gasoline.. but it's ok hehe

Enzo A. 
Clasificación:
5.0

The cab interior had dirty flooring, nasty cup trays, dustiness, and a general unclean feel. Everything else was fine.

John Q. 
No se han enviado comentarios para esta ubicación.

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