Mike was prompt and fair. I've had earlier experiences with the company that we're less than good but this location is superb.RONALD P.
Customer Reviews for IStorage Katy
(Distribuidor de U-Haul del vecindario)
Katy, TX 77494
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 10 a. m. - 5 p. m.
- Mar.: 12 p. m. - 5 p. m.
- Mié. - sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady that received the truck in the evening was unprofessional, rude and made it seem like she was uninterested on closing out my ticket. As a customer, I felt that I was not treated correctly.Robert O.
I reserved a truck for a 1:00 pick up and next day drop off but this location closes for lunch between 1 and 2. Why is this time slot even available if no one is there?Leslie B.
Thank you again for making our move quick and painless!JASON W.
El cliente no dejó un comentario.MARIA W.
The man behind the counter was a real gentleman.JOHN M.
Mike had my equipment ready as soon as I arrived. He was very kind and thoughtful.KATHY C.
The location Manager was helpful when answering questions. The equipment was clean and we'll equipped. The service was excellent ðŸ'DOUGLAS C.
Very good serviceTRI N.
El cliente no dejó un comentario.VIRENKUMAR G.
couldn't return online if I select empty fuel, so I have selected some number. Have no time to refill as I were with a friend.QINGJIAN F.
Great experienceIan M.
It was a truck with over 100K miles.Ivan N.
Best Experience. This location is so close to my place.Jamil H.
El cliente no dejó un comentario.Diego M.
Scheduled pickup for 11, it was not ready to go. Didn't leave till about 1125BENJAMIN G.
El cliente no dejó un comentario.OLUKAYODE S.
Online pickup workflow still requires assistance.Oleksii S.
El cliente no dejó un comentario.LUIS O.
Very friendly staff.AUGUSTO G.
Great service as always at this location.John S.
When returning the Truck, app did not work, it would not download the picture of the dash showing mileage and fuel.Ivan N.
El cliente no dejó un comentario.MATTHEW G.
Terrible experience, too much too type.Christopher B.
El cliente no dejó un comentario.Mohammad E.
Mike was great. He made it all easy and answered my questions thoroughly. Great customer service. I will use again.JEFFREY G.
El cliente no dejó un comentario.MICHAEL C.
That blankets in the back were in a mildewed trash bag with moisture trapped in, so they were unusable.BRANDON G.
El cliente no dejó un comentario.Kingdra S.
You online ap sucked. Local personel were awesome and fix the problems so I could get my truck quickly. Good job, IStorage Katy!DONALD L.
Friendly staff that explain everything thoroughly and make sure you're in and out fast!Diti P.
El cliente no dejó un comentario.JOHN S.
Thq you sincerely! 12/14DAWAN H.
The lady that helped me was SUPER friendly! Big shout out!GEOFFREY H.
El cliente no dejó un comentario.RAFAEL T.
El cliente no dejó un comentario.RYANNE U.
El cliente no dejó un comentario.Virginia S.
El cliente no dejó un comentario.MIGUELANGEL R.
Communication was a bit rocky.Jimenez M.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.OVIDIU M.
El cliente no dejó un comentario.PETER O.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.DONALD W.
By far the best 26' truck I've ever ordered. It was a newer model and was a smooth drive.Steven T.
No problems Can windshield weather stripping was taped on driver side and coming out of channel on passenger side. Vehicle message code on dash panel, oil change.CHARLES W.
El cliente no dejó un comentario.Christopher K.
Pleasant experience as usual!Kerri R.
Nice personnel. Fast service.Ronald P.
El cliente no dejó un comentario.Alejandro V.
The front desk staff was friendly and courteous!!GILBERT G.
El cliente no dejó un comentario.SHANNON S.
NadaERASTUS IAN M.
Great service.HECTOR L.
El cliente no dejó un comentario.Madison G.
I ordered a Dolly with the car which i haven't received. Also i see i was charged twice on my CC with the same amount. I'm calling the customer support now!Rami Z.
In my original booking I included a furniture dolly, but when at location I was told they didn't have any dolly available. That could have been informed before I arrived at store.Daniel W.
The woman who helped me was amazing and so nice! She is by far the nicest person at any of the MANY places I have rented a truck at.Franceska C.
Great staffRAFAEL S.
El cliente no dejó un comentario.Whitney H.
El cliente no dejó un comentario.JOEMAR S.
I was very disappointed with my experience the U-Haul leaked and several of my packages and items got wet and destroyed because of a rather large leak in the truck.James K.
El cliente no dejó un comentario.BALAJI M.
Showed up for a scheduled pick up and employee not there. Pick up scheduled for 4. Sign on door said be back at 4:30. Went back at 5 still no one there. Called number, no answer. Person waiting said worker's car was in lot but not worker. Finally went back at 6 and was told an emergency had occurred. Not friendly or apologetic.Jennifer W.
Ms. Jae was courteous and professional. Very accessible location for me. Very clean truck with a dolly to make moving heavy items much simpler. Great price!OTIS V.
Just keep being who you guys are! Your Perfect easy and friendly customer service.ðŸ˜Š Thanks GuysEric G.
El cliente no dejó un comentario.Mahendra P T.
Best uhaul locationNicholas F.
El cliente no dejó un comentario.NICOLE T.
While the rental pickup location was okay, I had to use the mobile app because I was doing outside of standard hours. The site was absolutely horrible. Wouldn't work on my phone whatsoever - it took forever for my wife to be able to access and it frequently dropped. We got there at 7:45am and was not confirmed ready to go until 8:50am (costing me an hour and serious frustration). I will not be doing this again.Erin H.
El cliente no dejó un comentario.OSCAR S.
El cliente no dejó un comentario.JEREMY G.
El cliente no dejó un comentario.RUDY V.
Great Job.Gregory D.
El cliente no dejó un comentario.Luis V.
Mike was sensational. He supported me all the way until get the truck.Luis V.
El cliente no dejó un comentario.Kirk G.
Nice place. Rented a U-Haul truck. Easy in, easy out. Will use again.Petar R.
El cliente no dejó un comentario.Lolita O.
Wry good customer service at both locations and very clean truck.Kerri R.
I'm getting frustrated because I've been charged quite a bit more than I expected and I still haven't received a final bill to understand the charges! This would be a caution and possible reason for me not to recommend uhaul and/or this location.Kamisi M.
El cliente no dejó un comentario.GABRIELA V.
El cliente no dejó un comentario.Barbara L.
The gentleman at the front desk is always so informative and knowledgeable about my needs in renting the truck. This makes about five trucks I have rented in the last two months and he is always taking care of me.KELLY M.
Owner was extremely friendly and easy to work with. Equipment worked well. Second time I used this location, will do again every time!DAVID B.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Thomas K.
Mike was very friendly, knowledgeable and helpful with the rental of our 15ft truckTimothy T.
Have earlier hours on at least a Saturday since its a peak time to want to rent, move and get things done sooner than later. You really need to open at 8am on a Saturday not 10amAnthony S.
The lady working there was quite ruee to my husband. If she didn't want people to enter the building then they should post a sign and not yell at a customer that everything is done over the phone.Vinh T.
El cliente no dejó un comentario.Jennifer W.
Nothing, Mike was so kind and helpful. We will be regular customers .Jaswinder R.
El cliente no dejó un comentario.Christine M.
El cliente no dejó un comentario.ANDREW G.
El cliente no dejó un comentario.Andrew G.
El cliente no dejó un comentario.Vu D.