Customer Reviews for IStorage Katy
(U-Haul Neighborhood Dealer)

1,047 comentarios

11511 Gaston Rd   Katy, TX 77494

(281) 394-4207

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(281) 394-4207

11511 Gaston Rd
Katy, TX 77494

Servicios en esta ubicación:

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ender A. 
Clasificación:
5.0

Manager always pleasant & accommodating . We have storage here too.

karen B. 
Clasificación:
5.0

Ninguno

Renaldo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
5.0

Business friendly please.

Ayo O. 
Clasificación:
4.0

Truck was too old , to many miles on it, not friendly to drive.

Gabriella M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen B. 
Clasificación:
5.0

Very easy process, very professional and pleasant to work with. I would definitely recommend this location.

Alaysha E. 
Clasificación:
5.0

You know, this was all around great experience with iStorage. Truck was ready; clean, dolly was already in and even the truck was facing the main road which was so much easier to leave. But best was great customer service when I walked in. Welcoming, friendly, everything was explained to me and super efficient. I will definitely be back to this location whether for uhaul or if I ever need a storage and will suggest it to anyone I know Thank you !!!

Jay C. 
Clasificación:
5.0

All Good...

JORGE C. 
Clasificación:
5.0

ND

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Hard to know where to park the big truck when all the spots seemed to be taken.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfred L. 
Clasificación:
4.0

El cliente no dejó un comentario.

roberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

Great customer service Thank you

Ammar A. 
Clasificación:
5.0

Manager at the location was very helpful and he provided Excellent service. Very pleasant experience.

Sandipkumar S. 
Clasificación:
1.0

The manager is an arragonant, and rude. I know that this will be seen by him and will not go any further; however, he needs to learn to curb his tongue and remember that he is not the customer. I am not going to tell you that I was not rude, because I was, matter of fact I was horrible. He is a condescending jerk and he truly brought out the very worst in me. I apologize for my behavior and I should not have let him bring me to his level. I will never do business at this location. I have used U-Haul many many times and never have I been so provoked to be so incredibly rude to another person. As he said, "I couldn't do anything to him because he was the manager and the cooperation would not do anything". So with that being said I hope the next time I use U-Haul it will be a pleasant experience.

Mona G. 
Clasificación:
5.0

Very friendly and knowledgeable staff. Easy pickup and drop off

Randall S. 
Clasificación:
3.0

AIR CONDITIONER DID NOT COOL ONLY WARM AIR FOR THREE VERY HOT DAYS. NOT AT ALL ACCEPTABLE FOR THE RATES UHAUL CHARGNG, WE HAD NO NOTICE THERE WOULD BE NO AIR CONDITIONING ON 100 DEGREE DAYS. RADIO DID NOT WORK. WINDSHIELD WIPER SCRATCHING WINDSHIELD.

ANDREA C. 
Clasificación:
5.0

The gentleman that helped us out is the one that told us that the cost would have been cheaper for the in town and that unfortunately we couldn't cancel it because it was in the system. I wish we would have just rented from that location to begin with.

Ihe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin A. 
Clasificación:
5.0

I love the ease of getting my reservation on your website, along with ordering the items I needed for the move project. Also, picking up and returning the vehicle was simple. Was a great experience!

Michael D. 
Clasificación:
5.0

Nothing. Everything was fine.

Kevin C. 
Clasificación:
4.0

car air conditioner did not work well enough!!!

rifat M. 
Clasificación:
5.0

Mike was very helpful.

Evelyn J. 
Clasificación:
5.0

Renting a uhaul was a smooth and easy process! The gentleman who helped me, was friendly, professional, answered all my questions and really went above and beyond to ensure that the process went smoothly. Will definitely be renting from this location again and I will be sure to refer friends.

Dayle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeste T. 
Clasificación:
3.0

Truck battery died had to waste about 3 hours for road side assistance

William A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Emrah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joycelyn V. 
Clasificación:
5.0

Excelente servicio la van en buen estado… recomiendo este local de renta…

Manuel R. 
Clasificación:
3.0

Picked up the truck and it was not cleaned at all.

Dinko K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

Friendly and helpful people.

Gregory A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syndi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Umayah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennith W. 
Clasificación:
5.0

iStorage was very helpful and patient with me during the equipment return process

Parker R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario T. 
Clasificación:
5.0

Very nice and friendly Explained every charges to me which Javon Davies didn't care for Will surely use this location again

Adedoyin A. 
Clasificación:
5.0

The staff was very professional. They helped me with my service by allowing me to stay more time with the truck due to the late time moving of my service. I'm very happy and truly satisfied with the service. I will definitely come back to this location. ¡Gracias!

REYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delana B. 
Clasificación:
5.0

The staff was friendly and easy to work with. They even received us before opening on Saturday morning which was helpful as we had a busy day ahead of us. Will definitely use again!

Monica J. 
Clasificación:
5.0

good job!

royce R. 
Clasificación:
5.0

Continuing with your good service

Leal M. 
Clasificación:
1.0

Your job

Laura R. 
Clasificación:
3.0

The attendant greeted me politely and was quick with the contract. The facility was clean. The vehicle I rented had issues and should not have been rented. Vehicle broke down a few miles after I loaded it up. Roadside assistance resulted in more than 5 hours setback causing me to miss my nephew's wedding.

Desmond J. 
Clasificación:
3.0

I drive less than 11 miles. And you charge me 3 Gal of fuel… 

Mervin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Humberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amish D. 
Clasificación:
5.0

Nothing - I was very impressed with the service and advice provided.

Chris F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

I am truthfully grateful for the opportunity to schedule unloading/moving services at reasonable prices, makes the move less stressful! Great idea! The office was great! Thankful for AC to wait for my Lyft. A chair or bench would be nice.

Tania O. 
Clasificación:
1.0

Cheating,Charge 1 per extra mile when promised 0.4 per mile,Please refund the cheating amount, will never use uhaul until problem solved.

Feng L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

hongmei X. 
Clasificación:
5.0

I received very good service and was satisfied with the overall process.

Daniel F. 
Clasificación:
5.0

You guys are doing a great job. Love the mobile check out easy and very accommodating.

Bobodo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

Terrible parking

Kelly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ocean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ortez W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yinjie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hitesh A. 
Clasificación:
5.0

The best attention

Aaron G. 
Clasificación:
3.0

I got charged for a dolly even though the dude forgot to give it to me.

Dave A. 
Clasificación:
1.0

The truck was relatively clean but still had old boxes. It wasn't clear to me that the reservation was uhaul 24/7. I didntknow what the service was and struggled to get the truck which was delayed. I also did not get the dolly or furniture dolly I reserved. I also received the truck basically empty.

Alexander G. 
Clasificación:
2.0

The parking lot did not allow for multiple trucks to park! We were fortunate to find ONE open spot left to park but there were at least 6-7 trucks parked in the fire lane making it VERY difficult to squeeze a 20' truck in.

Thao X. 
Clasificación:
5.0

People there are always very nice ! Mike is great

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody C. 
Clasificación:
5.0

The man who helped me (who I believe was the owner of this location) was EXCELLENT. He was very helpful, friendly and responsive. His retail area was impeccably clean and meticulously organized. I will come back here every time I need a UHaul truck. He is A+.

Linsey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris O. 
Clasificación:
5.0

The charged us for cleaning but when we got it it was dirty

Jessica D. 
Clasificación:
2.0

The front desk officer should provide more detailed guidance to the client instead of treating the client rude

Weining W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANIA H. 
Clasificación:
2.0

I picked up a vehicle and within 6 hours of my drive the back tire blow out almost cause a terrible accident. I called roadside assistance and when he arrived and explained that the tire was very old and had no tread and should never been allowed on the road and that we were lucky it was not worst. I know issues with vehicles can happen but a bad tire is unacceptable.

Whitney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Djohan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwan L. 
Clasificación:
5.0

everything was perfect, thanks to the team U-Haul

ANGEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

hope F. 
Clasificación:
5.0

Excellent attention and quality service

Ender C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy L. 
No se han enviado comentarios para esta ubicación.

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