Very friendly, fast and helpful.David H.
Customer Reviews for IStorage Jetplex
(U-Haul Neighborhood Dealer)
Madison, AL 35758
Servicios en esta ubicación:
- Mon–Wed10 a. m. - 6 p. m.
- Fri–Sat10 a. m. - 5 p. m.
- 12/1/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Verify alternate phone at time of making reservation instead of at pick up time. It happened to be 6:30 am pick up and someone had to be woke up.Melody E.
El cliente no dejó un comentario.Essie A.
Truck was dirty, windscreen was covered In a film that made it unsafe to drive at night without cleaning it first. Truck did not drive well at all, the alignment was way off. The box of the truck was filthy from the last user we had to clean it before putting our belongings in it. Over all this was a bad rental especially for the high cost!Michael S.
The workers were unable to process transactions resulting in a 40 minute delay.Matthew B.
El cliente no dejó un comentario.Natasha R.
El cliente no dejó un comentario.ROYCE B.
El cliente no dejó un comentario.Keishia F.
Make sure that the code to the drop box is loaded into the system. I had to wait an hour for the sales rep to come back from lunch, so my 4 hour rental was cut to 3 hours.Wiliam M.
The people at this location are great.Gregory S.
El cliente no dejó un comentario.Vicki O.
El cliente no dejó un comentario.KILLEEN R.
The process was easy and the gentleman had gave me premier customer service.Darrius C.
Website was down when I tried to get the code for the keys. Took 30 mins to reach customer service so I was late to meet my movers.Savannah P.
El cliente no dejó un comentario.Robert E.
As a taller person, it was difficult to reach the brake pedal and see out of the mirrors. I'm not sure if anything could be done about this...Isabel C.
Satisfied with the rental and service.Greg S.
I am sorry I do not remember the names of the two associates that helped me. The were very professional and courteous. I would highly recommend IStorage Jetplax to my friends and family.Dwane J.
El cliente no dejó un comentario.Charles M.
When I picked up the truck, I told the location I would drop off the truck around 5:30pm. I was informed that they close at 5:00pm, but I could leave the truck on the lot and drop the keys off in the return locker. At 4:45pm, while driving, was call by the location that I needed to have the truck back before 5:00pm or I would be charge extra. I reminded the rental location that I told them I would not be back until around 5:30pm. The employee was very rude to me on the phone. Would not listen to me and kept talking over me. I tried to tell him; I would drop the truck off around 5:30pm. He would not listen. Threated me with additional charges and fees. When I dropped the truck off at 5:33pm, the employee acted different. He acted polite. Aggressive on the phone, polite in person. I told him I would never use their location again. I am considering looking for a different rental company.Gary C.
Professional, courteous and informative staff!Jonathan W.
El cliente no dejó un comentario.Allison W.
I was not able to pick up my rental at 8:00 am due to your app not operating properly. Had to wait until 10:00 am when the office opened...DION N.
Very professional and customer focused.John W.
Debbie was a gem a work with!Leianna P.
El cliente no dejó un comentario.Katherine G.
First of all I had a U-Haul reserved for Sunday and they gave it to somebody else then they called and got me another one in Phil Campbell when I got there she said we could not rent it because something was wrong with it. She had a little one and we ask her for that one and she stammered around and said it was rented when we came back by the next day it was still sitting in the same. U-Haul caused me to make two trips to Hamilton from Huntsville I will never use U-Haul againEmma M.
El cliente no dejó un comentario.Joe M.
Debbie was great. I arrived early and she met me go ahead and get checked in.Matt B.
The only complaint I have is the Woman at the front desk was not friendly or helpful at all. She actually made me very uncomfortable. Other than that My experience was fine. GraciasCarey V.
The online pick up needs lots of improvements.William B.
I saw nothing to improve on. Debbie was friendly, helpful and fast. If I could give her a raise, I would. Hang on to her.Anita M.
El cliente no dejó un comentario.MICHAEL M.
Improve your mobile check-in process. The UHaul mobile check-in gets 0/5 stars. Collect all information, especially if it needs to be verified by you, during the registration process and not during the check-in process. Otherwise make it know that check-in can take 10-15 minutes or start the rental time once check-in is complete. I arrived 5 minutes before my pickup time, but check-in took 15 minutes because it took a long time AND me contacting you through the chat tool to get your approval. I only had the rental for one hour but yet I only had 50 minutes because even though check-in delayed me receiving my rental by 10 minutes, I still had to return it on time. Overall this experience was absolutely terrible and I will NOT be renting from UHaul again.Casey A.
El cliente no dejó un comentario.Louetta A.
El cliente no dejó un comentario.Marvin A.
El cliente no dejó un comentario.GEORGE S.
El cliente no dejó un comentario.Alex H.
I have two storage units at this facility but it was my first time renting a Uhaul truck. She made it very easy and was so helpful. Even when i inadvertently locked my purse in the truck AFTER dropping the keys in the box. Very pleasant experiences.Angelia W.
El cliente no dejó un comentario.JAMES G.
Mrs.Debbie was so friendly!! She presented all the information you needed and even gave you an estimate of the cost for the U haul. She was great! Thank you!Christopher P.
El cliente no dejó un comentario.Shannon B.
Great experience!Christopher L.
El cliente no dejó un comentario.Kelvin M.
Lower your prices.Christopher K.
El cliente no dejó un comentario.Sybil C.
El cliente no dejó un comentario.Bobby N.
El cliente no dejó un comentario.Freddie H.
The Lady who helped me did such a wonderful job. Debra I believe is her name. She's so informative and helped me make the best decision on a size of truck and equipment.Felica E.
Good experience.Robert H.
Fast easy customer service and availability on short notice was so nice!!! Will definitely come again should I need to move stuff!Wendy L.
El cliente no dejó un comentario.GARY K.
El cliente no dejó un comentario.sherita F.
took nearly an hour and a half to pick up vehicle. customer service was helpful but your mobile pick up program/app was a nightmareEdward S.
El cliente no dejó un comentario.PATRICK W.
Very friendly staff. Helpful in every way! The inside retail area was well stocked and clean as well as the bathroom available to us. We will return!PETER B.
El cliente no dejó un comentario.Frederick A.
El cliente no dejó un comentario.Sandra B.
El cliente no dejó un comentario.Dean M.
El cliente no dejó un comentario.JOE Z.
No suggestions! Keep doing a great job!Timothy T.
El cliente no dejó un comentario.stacy T.
Very good personal service. A little hard to find the first time. Overall a great experience. Debbie is awesome!Jimmy W.
Customer Service was great. The lady working was so nice and helpful. I will use again.Oranetta R.
El cliente no dejó un comentario.Linda L.
I had actually call to confirm everything before pick up but needless to say that called me to confirm everything. Awesome services hands downShurkera W.
El cliente no dejó un comentario.Blaine S.
Friendly and helpful staff.john S.
El cliente no dejó un comentario.Eli G.
When reserving online it needs to be accurate on whether or not the location has hand tricks and dollies available. It's easier to plan ahead of time knowing you're not going to have it than to show up and be told it's not available the day you need it.Nicole W.
El cliente no dejó un comentario.Paul W.
I just want to make a good comment that the customer service was excellent. We did not have any difficulty in renting the truck at all. I will definitely recommend this place to everyone who needs their services.vickie A.
El cliente no dejó un comentario.Brandon H.
The lady that helped us was excellent, however, we were charged TWICE, and it's been TEN days and our money ($193.07) has NOT been given back to us. Furthermore, they are not proactive in contacting us to resolve it, we have to keep contacting them when they're aware of the issue. James@uhaul keeps saying it is a hold, but it's not showing up as a hold and we want the DUPLICATE CHARGE REFUNDED TODAY! It's been TEN days that you've had our money.Eric M.
Everything was in order. The staff was excellent!Etta S.
El cliente no dejó un comentario.Jamie H.
They need a more space ti park. Or a sign stating where to park if parking lot is full.KIM K.
El cliente no dejó un comentario.laverne W.
El cliente no dejó un comentario.Anthony D.
The seat was a little difficult to adjust. The website was a bit difficult to use. I wanted to edit my original request by changing the type of rental--I had to reserve another vehicle at a different location. I emailed customer service to cancel by original request but it kept showing up. I then called the location to cancel and got a voice mail and later got a call from a different location for the original reservation.Jeffrey A.
The rental process was horrible. First I was given a location that didnt have the truck that was promised. Luckily I called before I went down there. Then I was given a truck that was on the other side of town. The lady at the location was very helpful though. I called Uhaul and stayed on hold for quite a while but the guy answering the call was great. I was told that the communication process between Uhaul and the drop off sites isnt what it should be.Russell B.
Late dropoff.dontavius B.
Only thing i would suggest is to give the customer a credit upon turn in when they leave more gas in the tank than when they first got in the vehicle.Tracy S.
I was disappointed with the fact that when a new locations was sent to us in the confirmation text, the pick up time was adjusted without my agreement. We rented 2 different trucks for our event and this happened with both, causing me to have to contact the 1-800 Go UHaul both times and standing on hold for more that 75 minutes between the two of those phone calls both at very inconvenient and pressure filled times for me. My purpose for planning ahead and reserving ahead was to avoid just that. This was very disappointing and would cause me to potentially not refer you nor use your service again.David A.
Customer service was excellent !Angela L.
El cliente no dejó un comentario.Jed K.
The lady at the front desk was so helpful and kind. I'd definitely rent from here again!Edward K.
El cliente no dejó un comentario.Kevin J.
The truck I had reserved was not there. When it said I could pick it up at 9:30 am and I finally got the key and got in it at 10:14 am and I would like $50 rebate. For waiting almost 45 mins to get it. And the air condition did blow out good air. It was alright. And it had no windshield cleaner in the truck to spray and clean window with windshield wipers.Matthew P.
Debbie was excellent! She drove me to another location to p/u a car carrier, this is the ONLY location I highly recommend, I went to them all and they screwed up on the carriers and downed them, always make sure one is ready before you p/u, no communication and they will send you to multiple stores.Sheri B.
El cliente no dejó un comentario.joseph W.
I found the process for checking out the truck without personnel tedious and difficult.Kris J.
El cliente no dejó un comentario.Sheryl R.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Elizabeth W.
Customer service was great and equipment was top notch!DANIELLE T.
El cliente no dejó un comentario.Dant'e P.
El cliente no dejó un comentario.Andrew D.