Customer Reviews for IStorage Halls Mill 8075
(U-Haul Neighborhood Dealer)

Rating:

5.0

The person that took care of me, went above and beyond to help me. I never downloaded the app. on my phone. I am 72, and can't do all the new tect stuff. She got my van! The move was a succuss. There is nothing to improve with this location. Thank you for all of your help.

Rating:

4.0

I would recommend but also tell them you have to leave your car in a parking lot across the street in an area homeless hang out. It is unsafe having to cross a busy road. It is not a safe area.

Rating:

3.0

The website says there are dollies available but they don't have them. Also, the truck didn't have a ramp. We weren't able to put the appliance on the truck. The staff were amazing though!

Rating:

3.0

There was some sort of hydraulic fluid leaking on the driver side floorboard. Which made it more difficult and in my opinion unsafe to drive. When I brought the vehicle back I mentioned it to the person checking me in and she was already aware of the issue!!

Rating:

5.0

The truck was clean and maintained, but the vrakes made a loud noise everytime I pressed them. The first night I drove it the noise went away after it warmed up and I thought that was all it was, but the next day it wouldn't go away. Was glad to get it returned without incident because it had me nervous the whole time.

Rating:

3.0

Employees can have a better attitude

Rating:

5.0

Very friendly place to rent from. The couple that owns it we're very helpful and nice. Enjoyed just talking to them while waiting on the paperwork.

Rating:

3.0

Trash in cabin upon pick up. Radio blasting when i picked it up.

Rating:

5.0

Great customer service. The lady made it fast and easy for me

Rating:

1.0

The woman TK that handled it all was excellent at trouble shooting and very efficient and patient. She is an asset to U-Haul and should be manager. The cargo van itself had a broken seat lever to advance the seat forward, the window controls worked intermittently and the van had a putrid odor. There was no parking at the facility for customers to leave their cars, so I had to park across the street in a shopping center and walk across a busy street. This office needs to relocate across the street where customers can take care of business and leave their cars while an employee can fetch the vehicle needed from your storage area across the street.

Rating:

3.0

No parking allowed for my vehicle. Made me drive across a VERY BUSY road to park and leave my car in a very scary parking lot and then i had to walk back across the intersection and was almost hit. Not happy at all.

Rating:

4.0

I had wanted furniture pads for the rental, but they didn't have any. They sell moving supplies, so it would be nice if they had dollies and pads for the moving vans.

Rating:

5.0

Customer service was superb.

Rating:

5.0

Everything went smoothly... TY

Rating:

5.0

No improvement needed

Rating:

5.0

Cargo van was new, but wasn’t clean when I picked it up. I didn’t mind that van was dirty on the outside, but I did mind I had to vacuum the inside and clean the steering wheel. There was a bad odor in the cab that Microban worked fairly well to lessen. Otherwise the location was great. What needs to improve is the U-haul app and website - both are glitchy and slow. When I picked up the cargo van it took an hour before my receipt/ rental agreement was sent by email. Legally I need that paper BEFORE I drive off the lot in case I’m stopped by police or in an accident. I could get a ticket for not having it. I asked the location to send me a copy by email which I immediately received. When I first tried to search and reserve a truck the app kept telling me I didn’t sign in, but I was already signed in. The website after signing I got said I needed to use captcha (but none popped up to use). I was also booted off the site. Before I was through, I had 3 reservations. And no, it wasn’t my internet or phone causing the problems, another phone and computer in another location tried to get through the steps to get a good connection to complete the reservation. Improve that and the response time on email receipts/contracts and I’m sure everyone will notice U-haul efficiency.

Rating:

5.0

The rental experience was great and the vehicle was very clean. I really appreciated finding what I needed on such short notice and the great customer service.

Rating:

2.0

The lady was so rude!!! Never will I ever come here again. Period!!

Rating:

2.0

The truck needed to be aligned. Everything else was okay. Process to get Uhaul could have been easier. Unable to have an unauthorized dealer scan in personal information is inconvenient for party who do not have cell or web access. Representative could be a little more courtesy.

Rating:

5.0

My experience with this Uhaul location was amazing! The customer service was the best!

Rating:

5.0

Lovely manager. So helpful!!

Rating:

5.0

The employee was super friendly and very helpful.

Rating:

1.0

I had a 10am reservation. The attendant didn't open the door until 10:30. The truck was not fueled up. The cargo area was dirty. I had to put gas in, both on the way out AND on the way in. I was charged for another full day; although I was only 30 minutes late. I reserved a dolly, but was not provided one. The manager didn't fix any of my issues.

Rating:

5.0

I was very satisfjed

Rating:

5.0

The lady who wrote up the rental was soo nice and answered all my questions, she really made the experience a great one!

Rating:

5.0

Site location was great, equipment was not; item to check: 1. A/c did not work; really needed 2. Engine light need to be check; I spent most of time hoping nothing go wrong.. Thanks Robert

Rating:

3.0

i was overcharged for fuel to a ludicrous degree. I wont be using them again.

Rating:

1.0

She was the rudest "customer service" person I have had the displeasure to interact with in quite sometime. I recommend better communication, more eye contact and less eye rolls. Paying customers are not inconveniences forced upon you. I will be sure to take my business elsewhere in the future and tell others to do the same.

Rating:

1.0

Charged an additional $125 for a utility dolly that we did not see on the truck. Staff was very rude when she called and was not understanding when I explained there was not an additional item on the truck.

Rating:

5.0

The truck needed new windshield wiper blades.

Rating:

5.0

The pick up location went smooth. And the drop off on a one way was seamless. TK rocked with great help with a happy smile. Made the location the perfect drop location. Use iStorage on Halls Mill rd in Mobile.

Rating:

5.0

It was very easy picking up the truck before business hours with the help of the Uhaul service representative.

Rating:

1.0

I was given no instructions for drop off my uhaul leaked and ruined furniture. when I called about the damage was told I was have to find the number to call to report the claim

Rating:

3.0

We ordered with plenty of time in advance furniture blankets and they said they did not have any. This made our moving experience much harder because we could not protect our furniture.

Rating:

1.0

Fire the girl working there. She is very rude. Also, I declined the insurance and was charged for it anyway. When I told the girl this, she informed me I couldn’t take the truck without having the truck added to my own insurance policy. I have never had to do this. I have used Uhaul for many, many years. I’ll never use this location again.

Rating:

1.0

Explain the rental terms clearer rather let the customers find out on their own

Rating:

1.0

When we reserved we explained we were only hauling a matress and refrigerator and needed small truck. They reserved one 10 times bigger than we needed. Notified them we would be going to our home address and returning to Thomasville. Now getting billed for extra mileage from Uhaul in Thomasville to our home and back to Thomasville. I can no longer trust or recommend U-Haul, and that is unfortunate.

Rating:

5.0

Your employer was very nice and professional.

Rating:

4.0

the customer service was terrible.

Rating:

5.0

The person I think her name was K>T> was very helpful good employee are an asset to your company thanks

Rating:

4.0

Manager was respectful and courteous.

Rating:

1.0

The clerks were rude and were more concerned with finishing what they were doing on their phones and eating. Both women should be fired immediately. If you’d like more details you may call me at2515108982.

Rating:

4.0

This was not my preference location. There were two Uhaul locations closer to us. I wasn't sure why we need to drive past those to go here. Also, why were we allowed to enter a preference time? We selected 8:30 because the preference location was open at that time but our actual pick up location didn't open until 9:00 and told us we couldn't pick up until 9:15.

Rating:

2.0

The clerk refused to listen to what the first agent had said. She said," That's not the way UHAUL works.. You owe more money." I was not happy with the service and the 19.95 truck appears to be a rip-off.