Customer Reviews for iStorage Fiddlesticks
(U-Haul Neighborhood Dealer)

353 comentarios

13701 Indian Paint Ln   Fort Myers, FL 33912

(239) 244-9875

Horario

  • Mon–Fri
    9:30 a. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 4 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(239) 244-9875

13701 Indian Paint Ln
Fort Myers, FL 33912

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 4 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Clark H. 
Clasificación:
3.0

The customer service rep was excellent, very polite and warned me about the mechanical condition of the truck. Driving the truck was NOT safe, aside from the check engine light on, while a complete stop at a traffic light the truck lurched forward and almost hit the car in front, the truck stalled out three times, and something wrong with the suspension or steering, the inside was dirty, blood on the driver door arm rest, AC occasionally worked. I tried calling customer service during the rental and I was on hold for 38 minutes and gave up!! I did not feel safe driving it and did not complete my moving task. REMOVE the truck from your fleet!!!

WILLIAM F. 
Clasificación:
5.0

The young lady that attended me was very polite, professional, and caring.

Luis R. 
Clasificación:
5.0

The staff were Very Friendly and Courteous however although the Van was in good operating condition the exterior was dirty.

Robert S. 
Clasificación:
5.0

The manager is a true asset to your organization, very friendly and helpful to make sure me as the customer is satisfied

Rick M. 
Clasificación:
5.0

The manager and the lady was very kind and accommodating to the needs of my rental

Rick M. 
Clasificación:
5.0

My r

Brad M. 
Clasificación:
5.0

In a time of dire need due to Hurricane Ian, the staff was amazing. Reserving, picking up and dropping off our truck was very easy and the staff very supportive.

Pat O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
2.0

We couldn't get your locks to budge for like 15 minutes after putting in the code. My husband finally got it but it was insanely frustrating. The truck was in good shape

Jacob V. 
Clasificación:
5.0

Everyone was courteous,professional and helpful. Been using u haul for 30plus years, these people are the top 1%. Highly recommend!!!

Wayne A S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Attilio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard K. 
Clasificación:
4.0

Very nice employees. So helpful!

June C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

Val was extremely helpful (considering a short time on the job) and made the return process easy.

Randolph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

Boogie and Val were great , even needed it a extra day and it was no problem, definitely would recommend this place to any family and friends . Quick and easy.

joe R. 
Clasificación:
5.0

We had a very good experience a this location, the manager boogie was very helpful and kind.

Joendel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D. 
Clasificación:
3.0

He had me park the truck and just leave the keys. I would prefer to have you folks inspect the truck inside and out and verify in front of me that it was all AOK

curt D. 
Clasificación:
5.0

staff helpful and courteous.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie C. 
Clasificación:
5.0

Nothing Boogie and Val are great employees your lucky to have them

Randy F. 
Clasificación:
1.0

The vehicle was incredibly unsafe. It was all over the road and the steering wheel was misaligned. Very uncomfortable experience.

William J. 
Clasificación:
5.0

Boogie was very kind and helpful. We had a good experience at this location.

Amber B. 
Clasificación:
1.0

I was overcharged for the vehicle I rented. I was told there was a 1/4 tank in the vehicle but when I got in there was a little less. Within 15 minutes of driving, the low fuel light came on. I returned the vehicle with the same amount (just less than 1/4). I was charged and extra $36 for more fuel and a $30 fuel service fee. I was also charged $14 for insurance that I had declined. In the end, my estimated cost of $102 became $186. This is unacceptable and bad business practices. I won't be back.

Christian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett T. 
Clasificación:
5.0

El cliente no dejó un comentario.

william W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA V. 
Clasificación:
3.0

Truck was in good shape and well equipped for our needs

Dennis W. 
Clasificación:
5.0

Nothing! The manager Boogie is amazing. He's so helpful and always goes above and beyond for us. We have rented storage units and trucks numerous times and always tell our friends to ask for him.

FRANK C. 
Clasificación:
1.0

Worst company I have ever been too they tell you need a reservation to rent a truck. Nowhere in your advertising does it say that. Not to mention the truck you guys let me use seemed to have some mechanical issue. Just overall a poor experience and terrible customer service on all ends everyone you have at the front desk needs to be fired.

matt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

picked truck up at reserved time, was in and out of there in 10 minutes... Do the paperwork online before you arrive makes a big difference time wise..

TIM M. 
Clasificación:
5.0

IStorage Fiddlesticks was fantastic to work with, specifically Boogie their manager. They helped us out tremendously when issues arose. We were already stressed out with the move but iStorage management remained calm and focused resolving our situation. I will continue to use iStorage when I need a uHaul rental. You should too!

Samuel B. 
Clasificación:
5.0

nothing really, everything was great!

DENIS B. 
Clasificación:
5.0

The gentleman behind the desk was absolutely fantastic. Will be using this location for any future needs.

TRAVIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney P. 
Clasificación:
5.0

The customer service at this location is the best I've experienced in SW Florida so far! They went above and beyond to make sure I had the correct size truck that I needed. I will recommend them, and if I need a uhaul again, there's no other store that I will call.

Tyler E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
4.0

Great guy to deal with. Very helpful.

Loyal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

This was not the sight I had been was ordering from. Confirmation indicate it would be picked up at 2001 Tamiami Trail E 34112. Took about and hour for person to locate the truck in Fort Myers. Both stores worked to get me what I needed. Website is useless for update information Took 3 1/2 hours to get a truck. Store staff both locations were efficient and courteous.

tim T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN L. 
Clasificación:
5.0

I reserved the van for 11 a.m.. U-Haul called me and told me they had canceled my reservation. I was left without a vehicle until the staff at this location worked overtime to find me one so I could make my move. I will not be renting from U-Haul again for this very reason. A reservation should be confirmed and not revoked. The staff Save the Day while U-Haul totally fell down on the job

VICKI L. 
Clasificación:
5.0

The app was terrible. I couldn't log in when I arrived to access my van. Luckily someone was in the office and was able to help me.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

The staff, service and location are the best in Fort Myers! The truck was not in good condition but it was a drop-off from a different location. I will definitely continue to choose this location for my rental needs.

DEBORAH R. 
Clasificación:
5.0

Rob at istorage was amazing! So friendly and helpful. I dont usually do surveys but was hoping to get a chance to submit our response to the experience with him. What a pleasant experience with him, compared to the many other moving companies I've used in my lifetime. Great customer service and nice guy!

Daniel S. 
Clasificación:
5.0

Didn't have moving blankets.

Vinson J. 
Clasificación:
5.0

The best experience ever. So helpful with everything. Best uhaul location I have ever dealt with. Highly recommend

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

Best customer service

Anthony L. 
Clasificación:
3.0

Check the equipment more often. The equipment we rented had personal belongings left behind. It also had a horrible smell of body odor or pets. Also, there was a slow leak in the vehicle tire. Luckily, we only used it locally but if someone were to travel a long distance they would need roadside assistance.

MICHALIN S. 
Clasificación:
5.0

Great customer service. We reserved a 9 foot van only to find out when we arrived the reservation had been cancelled. Then we discover there are no 9 foot vans available. The U-haul agent Who's name is " Boogie" arranged a 14 foot truck for the van price. Thank You! Thank You ! Thank You!!!!

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian A. 
Clasificación:
5.0

Excellent service as always

Toys F. 
Clasificación:
5.0

Staff was EXCELLENT--The Best

ROGER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

: )

Toys F. 
Clasificación:
5.0

Both Rob & Boogie are the best!!! They go above and beyond to help customers!!!

CHARLES J. 
Clasificación:
5.0

Excellent Service!

Toys F. 
Clasificación:
4.0

Include any notes to the customer. Went to pick up the truck and it was not directly in front of the store. While I understand a large truck would take up their parking lot, parking it in the cul-du-sac did not help me until after I called uhaul and had already walked around the entire storage facility.

Joel H. 
Clasificación:
5.0

As always, We can count on ithe staff at Storage fiddlesticks to take care of our U-Haul needs.

Toys For T. 
Clasificación:
5.0

Amazing!! I booked online and received no notification that U-haul automatically put me at another pick up location. Manager quickly made it happen to get me a truck on the spot and make all the necessary calls and changes and get me on my way. Easiest location i have ever rented from!

HEATHER K. 
Clasificación:
5.0

Great customer service, fair pricing and quick availability!

ANDREW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Boogie and David were amiable and very helpful and considerate. They work with you to provide unmatched service.

Heather D. 
Clasificación:
4.0

Quick easy load off.

Jacob M. 
Clasificación:
5.0

Boogie was awesome..friendly and helpful. Only issue was our van smelled like it had been in a fire. The smell was nauseating. My daughter also put in WAY too much gas. 

Mary Ann G. 
Clasificación:
5.0

Excellent service!

BETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

These 2 gentlemen could not have been more professional or helpful! They also went over the directions/best & alternate routes to take to arrive at our destination- went above & beyond to reassure me that the 10 ft. truck would be ready & available (without a deposit!) for the day I needed it - and also suggested the appropriate lock to purchase to lock the truck/safeguard belongings. I posted on the FGCU Parent page- frequent this location for personal, reliable service!

MARCO S. 
Clasificación:
5.0

This place was great. Best rates, and they really care about you. Boogie was great. Will go here for moving every time in the future.

AMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO M. 
Clasificación:
3.0

We reserved a pickup in a close place, and then days later told we had to drive to Ft. Myers to pick up the trailer. The pickup was not as bad as the return, however.

RONALDEUGENE W. 
Clasificación:
5.0

Staff was very friendly…. Best uhaul experience ever

SANDRA S. 
Clasificación:
5.0

Excellent customer service from both men at the front desk. Very helpful, friendly, and made it a great experience! 10/10 because of the two!

Melissa M. 
Clasificación:
5.0

Boogie was great! Best truck rental experience I have ever had.

GRADY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE G. 
Clasificación:
5.0

Customer service is excellent at this location. Thank you for a great experience.

Marvin D. 
Clasificación:
5.0

You should have a "Boogie" at every U- haul facility!

Jeff K. 
Clasificación:
5.0

Convinent, great service, friendly and courteous staff. Provided extra couple days return time free of charge, taken care of me very well. Gracias

Madan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELWIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Best customer service crew in the business! Boogie and crew are the best!

ANTONIO E. 
Clasificación:
5.0

I was surprised at how quick and easy the return went. I had just traveled 1200 miles from Michigan to Florida, and expected Some issues with the return of the trailer. There were none. These folks were great.

JIMMY DARRELL W. 
Clasificación:
5.0

Boogie did a great job! Thanks

CHRISTOPHER G. 
Clasificación:
5.0

Thank you Boogie and Rob!

TERESA L. 
Clasificación:
5.0

Great customer service, and very helpful!

Kathleen E. 
No se han enviado comentarios para esta ubicación.

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