Customer Reviews for IStorage Bradenton
(U-Haul Neighborhood Dealer)

229 reviews

6403 E State Rd 64   Bradenton, FL 34208

(941) 750-6856

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(941) 750-6856

6403 E State Rd 64
Bradenton, FL 34208

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young lady inside was awesome very helpful and very accomadating give that a raise

Jill Urban 
Rating:
5.0

Rep was super welcoming and friendly. Highlighted and explained everything. Will be using in the future.

Dayna Page 
Rating:
5.0

The pickup location was changed. I was not notified outside of uhaul.com of this. I get all other communications, why not a location change? Not happy other than the employees helping as best they could

PAUL BRUNETTE 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Wesley 
Rating:
5.0

Customer did not leave a comment.

Yvonne Formel 
Rating:
5.0

Customer did not leave a comment.

Ken Hogue 
Rating:
5.0

Customer did not leave a comment.

John Radcliffe 
Rating:
5.0

JR is a great customer service agent. Very helpful, knowledgeable and friendly. Truck did its job.

Michael Woratzeck 
Rating:
5.0

Customer did not leave a comment.

Dominick Giglio 
Rating:
5.0

Customer did not leave a comment.

Chris Buschur 
Rating:
5.0

Our SC did a great job

Tony Ragle 
Rating:
5.0

Customer did not leave a comment.

Patrick Topper 
Rating:
5.0

Customer did not leave a comment.

CHUCK COLLINS 
Rating:
5.0

Glove box door was slightly sticky.

Raymond Jansen 
Rating:
5.0

Customer did not leave a comment.

Bill Mounsey 
Rating:
5.0

Thank you for proving the furniture dolley at no additional cost.

Louis Branning 
Rating:
5.0

Customer did not leave a comment.

Wade Zinsmeister 
Rating:
5.0

Terry at the State Road 64 location in Bradenton Florida did an excellent job.

Charles Salby 
Rating:
5.0

Customer did not leave a comment.

Michael Vacanti 
Rating:
5.0

Customer did not leave a comment.

David Mcilquham 
Rating:
5.0

Everything went well very easy for pickup and drop off

Brenda Heller 
Rating:
5.0

Customer did not leave a comment.

Cynthia Fuentes 
Rating:
5.0

Great service. Team exceptional!

JOHN MCKERLIE 
Rating:
4.0

Customer did not leave a comment.

Tanner Loebel 
Rating:
3.0

Front bumper was damaged which was not on the photo presented during checking. I had to call uhaul to dispute it during pickup since it wouldn't allow me to co.plete the pickup online.

WALTER FRIEDRICH 
Rating:
5.0

Customer did not leave a comment.

Dominick Giglio 
Rating:
5.0

The U-Haul representative, Kelly Thomas, I worked with was very helpful in finding me the perfect vehicle I needed in spite of the shortage in opportunities available during the aftermath of Hurricane Ian. During my search a few people I know recommended him because of their prior interactions with him particularly with Mr. Thomas. Thank you very much for making my needs satisfied. I will highly recommend Mr. Thomas and U-Haul in the future. Marcus

Marcus Henderson 
Rating:
2.0

Didn’t have a utility dolly in vehicle as requested but my bill still charged for it. Cargo area was dirty. When I picked up I had opted for the mobile pickup and it said I could come back for the utility dolly when the store opened in two hours

Happy Curtis 
Rating:
3.0

Customer did not leave a comment.

Gary Peterson 
Rating:
5.0

Customer did not leave a comment.

Kaymeron Smith 
Rating:
5.0

Kelly's customer service was very good.

Frank Azzaro 
Rating:
3.0

We had reserved a dolly along with the truck only to find out that there was no dolly available when we picked up the truck. We ended up getting one elsewhere but it would have been a disaster without one. I would have expected some advance notification that a dolly was not available so we could plan accordingly.

Richard Young 
Rating:
5.0

The location was excellently run, fabulous service and very helpful Your Miss Carter online manager was incapable of releasing the vehicle at the allocated time because I don’t have US I D I had to wait for the store to open but the gentleman kindly opened early and was very helpful and sorted everything with the minimum of fuss

Richard Boddie 
Rating:
2.0

There was one employee at the facility who was late to give me my uhaul rental. They took the company van to get coffee…no not kidding. They didn’t have any of the equipment I reserved on my reservation which made my move take twice as long. Worst experience ever. Will not be renting again.

Danielle Giordano 
Rating:
5.0

Super easy process to pickup and drop off

Christopher Spofford 
Rating:
4.0

Customer did not leave a comment.

Kay Garner 
Rating:
5.0

Customer did not leave a comment.

James Richardson 
Rating:
5.0

Customer did not leave a comment.

Abrrea Evans 
Rating:
4.0

My request included a utility dolly and when I picked up my vehicle I was told there were no utility dolly’s available. Luckily they had a very basic dolly for me to use. It wasn’t great quality but was included for no charge and did a decent job. Attendant who helped me was very polite.

Jeff Graham 
Rating:
4.0

Don’t sign up customers for a pick up at 10 AM and then call him the day before pick up and tell them they can’t come till 1030 or 11 because the people before them are bringing it back late

Kyle Buser 
Rating:
4.0

Customer did not leave a comment.

SHAE SAYLORS 
Rating:
5.0

Customer did not leave a comment.

Dominick Giglio 
Rating:
5.0

Customer did not leave a comment.

Micki McDougall 
Rating:
5.0

Everyone was very helpful and courteous. Thank you

Marty Garcia 
Rating:
5.0

Customer did not leave a comment.

Ben Lauterbach 
Rating:
4.0

There was a cigarette butt in the ash tray, which I found trying to figure out why the truck smelt. Truck also leaks engine oil, onto both of my driveways

Estefano Nunez-Gomez 
Rating:
5.0

Those guys are great !and I storage/U-Haul I never thought rent in a truck and be so easy and hassle free plus great employees

Tony Stilley 
Rating:
5.0

Put on a running board stepping board a little lower for short people. I had to put $25 with of fuel to “fill it” and the gauge still said full when i was done driving. I do not believe the prior customer actually filled it. The gauge may not move until it is way down. I only drove to Palmetto and back twice. It might be good customer service in this environment to calculate usage by miles driven so the honest customers don’t pay the price for the ones that bring it back “almost full” . Great customer service, thank you!!!

janis ellsworth 
Rating:
5.0

Customer did not leave a comment.

Marcia Melzer 
Rating:
5.0

Customer did not leave a comment.

Carolyn Longo 
Rating:
5.0

Great Guys❗️

Tony Stilley 
Rating:
5.0

Customer did not leave a comment.

Dan Quinnell 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Gordiienko 
Rating:
5.0

Customer did not leave a comment.

Mary Noland 
Rating:
5.0

Both employees were helpful, polite and quick

Jordan Arcari 
Rating:
5.0

Everything was smooth and easy. The van had lots of use but was clean. Dents and blemishes were well documented and check in was a. snap.

Mark Miller 
Rating:
1.0

The Contract always a trap if you do not double check they will take advantage of you

Patrick Ocean 
Rating:
5.0

Customer did not leave a comment.

Chason Archuleta 
Rating:
5.0

Don’t change a thing. Terry was great.

David Jack 
Rating:
5.0

Overall wonderful experience.

Tammy Collier 
Rating:
5.0

Customer did not leave a comment.

Suraj Goverdhanam 
Rating:
5.0

Could not login to site to get copy of the bill. Tried for 2 days. Sent email to manager shown on email, and it bounced back as not available. Will have to visit the rental site to get copy of bill. Truck had over 100,000 miles but ran ok although somewhat noisy.

Charles Barber 
Rating:
5.0

The only thing was the door traction when opened would shoot up too fast. It needed to be losened some. Other than that and the high gas prices which none of us have control of I'd say uhaul rocks! What would we do without you? Thank you so much for making it so easy on us poor folks when moving! Thank you and God bless

Shelia Mabbott 
Rating:
5.0

Customer did not leave a comment.

Fred Rahman 
Rating:
5.0

It's in a great location off state road 64. You have two top notch guys Kelly and Terry who are great at there jobs and the blue print how customer service should presented.

Eric Rivera 
Rating:
5.0

Customer did not leave a comment.

Michel Bolton 
Rating:
5.0

Friendly, and process was SO EASY.

Sarah Martin 
Rating:
5.0

Was very surprised to find the lobby in complete franchise compliance and additionally surprised to find very professional help behind the service desk. Likely my best U-Haul experience ever.

Kevin Cooper 
Rating:
5.0

Customer did not leave a comment.

Yanira Sanchez 
Rating:
5.0

This location is convenient, and an issue occurred that required me to contact customer service. The matter was resolved quickly and politely.

Lori Dunlap 
Rating:
5.0

Customer did not leave a comment.

Cheryl Ray 
Rating:
5.0

Loved the 24/7 online pick up option, which went seamlessly.

Thomas Marino 
Rating:
3.0

Truck was dirty, unable to wash windshield, engine lights on, no hand truck as ordered. Gas was 3-4 full, I returned truck at 3/4 full and still charged $35 for gas. Disputed but haven’t heard anything back

Michelle Rusinko 
Rating:
5.0

Customer did not leave a comment.

Justin Wells 
Rating:
1.0

.69 cents a mile is crazy never renting again from I haul bill was astronomical and then they charged me a clean fee when the truck was clean when I brought it back

Fonda Argyriadis 
Rating:
5.0

Customer did not leave a comment.

Jenny Orlando 
Rating:
5.0

Great place to rent a truck

Thomas Reitnecht 
Rating:
5.0

Nothing terry was awesome

Tyrone Yancy 
Rating:
5.0

Travis is a great person and employee!

Miguel Caraballo 
Rating:
5.0

Thank you so much

Julia Mendoza Colon 
Rating:
1.0

The guy in the office was rude on every occasion I visited the office especially on drop off. I asked if there was anything that needed to be done at drop of he stated no just give him the keys. 25 mins after leaving received a rude call asking for me to return and clean out the truck. The time for that request would have been when I asked if there was anything thing need to be done before I left. He definitely has zero business being in the customer service role. Rude on every single visit in one way or another.

Lance Jenkins 
Rating:
5.0

Customer did not leave a comment.

Douglas Wickline 
Rating:
3.0

Windshield wipes beyond needing of replacement. I also scheduled to rent two furniture dolly’s. I spoke to one of the gentleman at the facility to confirm address and also ask if the furniture dolly’s would be in the truck “yes the sure will be”. Pick up the truck no dolly’s, called customer service and apparently that location does not have the dolly’s so. Thanks for letting me know. Made the move much harder !!!

chris howell 
Rating:
5.0

Customer did not leave a comment.

Mark Miller 
Rating:
1.0

Office was closed till 3pm when I tried to return truck. When finally opened, Kelly the customer service person, was quite annoyed when we told him that we were waiting for 20 minutes to reopen. He took blower to the WRONG RETURNED truck, realized that and then sat in the returned truck for 15 minutes. Upon our approach to him, he stated that he had to check lights, gas, etc and was very rude about the procedure he had to go through and displaced his attitude towards us. It turned into a shouting match, which was not pleasant and I was about to call the local police for he was out off control on the fact that he took his good old time to check in the truck, when we already sat in lot for over 20 minutes waiting for someone to come and open up again. Lunch times should be POSTED on door so other customers are aware of the lunch hours. Another couple was also waiting to come and pay their storage bill, and they also told us that this happens to them all the time that there is NO posted time for lunch breaks, which means that agent can go off the clock when ever he feel like it. Kelly was very rude and I would NEVER recommend this storage site to anyone for rental of trucks. I would drive out of my way to deal with another UHaul facility Human Resource should have him take a course in Customer Service, he lacks big time in those skills.

Luis Salazar 
Rating:
3.0

2nd time!! Attendant not there at 2:15 which was indicated on door. Waited til 2:45 and went thru return process online. Not good

Robert George Mrvos 
Rating:
5.0

It’s the mobile process that needs improvement. U-Haul needs to make it more user friendly and clearer if you are going to offer after hours pickup and drop off. Just our opinion

DONALD BEYER 
Rating:
5.0

The check out system did not work. I had to be someplace at a certain time it delayed me. I was late and inconveniennced by this. Another customer wasn't able to check in using the app either.

Jacqueline Gordon 
Rating:
4.0

Customer did not leave a comment.

Juan Zapata 
Rating:
5.0

Awsome job

Pamela Drozeski 
Rating:
5.0

The best customer service. Thank you.

valentina ramirez 
Rating:
5.0

Customer did not leave a comment.

Barry Daigle 
Rating:
5.0

Customer did not leave a comment.

Robert Meegan 
Rating:
5.0

Customer did not leave a comment.

William Rhoden 
Rating:
5.0

Customer did not leave a comment.

Jonathan Milian 
Rating:
5.0

The customer service from the I-Storage team (Kelly & Terry) is second to none. They were extremely accommodating and very detailed. The U-Hual was clean and ran well. I would highly recommend renting from this location.

Anthony Debose 
Rating:
5.0

Great service and help in a stressful situation

Lynn Sapp 
Rating:
5.0

Kelly went above and beyond our customer expectation of service. He is a number one asset to your team and delivers top notch service.

Bonnie Mathers 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MILLER 
Rating:
5.0

Very friendly and helpful staff!

Paul Dangel 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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