Customer Reviews for IStorage Bradenton
(U-Haul Neighborhood Dealer)

193 comentarios

6403 E State Rd 64   Bradenton, FL 34208

(941) 750-6856

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(941) 750-6856

6403 E State Rd 64
Bradenton, FL 34208

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abrrea E. 
Clasificación:
4.0

My request included a utility dolly and when I picked up my vehicle I was told there were no utility dolly's available. Luckily they had a very basic dolly for me to use. It wasn't great quality but was included for no charge and did a decent job. Attendant who helped me was very polite.

Jeff G. 
Clasificación:
4.0

Don't sign up customers for a pick up at 10 AM and then call him the day before pick up and tell them they can't come till 1030 or 11 because the people before them are bringing it back late

Kyle B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micki M. 
Clasificación:
5.0

Everyone was very helpful and courteous. Thank you

Marty G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben L. 
Clasificación:
4.0

There was a cigarette butt in the ash tray, which I found trying to figure out why the truck smelt. Truck also leaks engine oil, onto both of my driveways

Estefano N. 
Clasificación:
5.0

Those guys are great !and I storage/U-Haul I never thought rent in a truck and be so easy and hassle free plus great employees

Tony S. 
Clasificación:
5.0

Put on a running board stepping board a little lower for short people. I had to put $25 with of fuel to “fill it” and the gauge still said full when i was done driving. I do not believe the prior customer actually filled it. The gauge may not move until it is way down. I only drove to Palmetto and back twice. It might be good customer service in this environment to calculate usage by miles driven so the honest customers don't pay the price for the ones that bring it back “almost full” . Great customer service, thank you!!!

janis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn L. 
Clasificación:
5.0

Great Guys❗️

Tony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksandr G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary N. 
Clasificación:
5.0

Both employees were helpful, polite and quick

Jordan A. 
Clasificación:
5.0

Everything was smooth and easy. The van had lots of use but was clean. Dents and blemishes were well documented and check in was a. snap.

Mark M. 
Clasificación:
1.0

The Contract always a trap if you do not double check they will take advantage of you

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chason A. 
Clasificación:
5.0

Don't change a thing. Terry was great.

David J. 
Clasificación:
5.0

Overall wonderful experience.

Tammy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suraj G. 
Clasificación:
5.0

Could not login to site to get copy of the bill. Tried for 2 days. Sent email to manager shown on email, and it bounced back as not available. Will have to visit the rental site to get copy of bill. Truck had over 100,000 miles but ran ok although somewhat noisy.

Charles B. 
Clasificación:
5.0

The only thing was the door traction when opened would shoot up too fast. It needed to be losened some. Other than that and the high gas prices which none of us have control of I'd say uhaul rocks! What would we do without you? Thank you so much for making it so easy on us poor folks when moving! Thank you and God bless

Shelia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred R. 
Clasificación:
5.0

It's in a great location off state road 64. You have two top notch guys Kelly and Terry who are great at there jobs and the blue print how customer service should presented.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel B. 
Clasificación:
5.0

Friendly, and process was SO EASY.

Sarah M. 
Clasificación:
5.0

Was very surprised to find the lobby in complete franchise compliance and additionally surprised to find very professional help behind the service desk. Likely my best U-Haul experience ever.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yanira S. 
Clasificación:
5.0

This location is convenient, and an issue occurred that required me to contact customer service. The matter was resolved quickly and politely.

Lori D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
5.0

Loved the 24/7 online pick up option, which went seamlessly.

Thomas M. 
Clasificación:
3.0

Truck was dirty, unable to wash windshield, engine lights on, no hand truck as ordered. Gas was 3-4 full, I returned truck at 3/4 full and still charged $35 for gas. Disputed but haven't heard anything back

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
1.0

.69 cents a mile is crazy never renting again from I haul bill was astronomical and then they charged me a clean fee when the truck was clean when I brought it back

Fonda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny O. 
Clasificación:
5.0

Great place to rent a truck

Thomas R. 
Clasificación:
5.0

Nothing terry was awesome

Tyrone Y. 
Clasificación:
5.0

Travis is a great person and employee!

Miguel C. 
Clasificación:
5.0

Thank you so much

Julia M. 
Clasificación:
1.0

The guy in the office was rude on every occasion I visited the office especially on drop off. I asked if there was anything that needed to be done at drop of he stated no just give him the keys. 25 mins after leaving received a rude call asking for me to return and clean out the truck. The time for that request would have been when I asked if there was anything thing need to be done before I left. He definitely has zero business being in the customer service role. Rude on every single visit in one way or another.

Lance J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
3.0

Windshield wipes beyond needing of replacement. I also scheduled to rent two furniture dolly's. I spoke to one of the gentleman at the facility to confirm address and also ask if the furniture dolly's would be in the truck “yes the sure will be”. Pick up the truck no dolly's, called customer service and apparently that location does not have the dolly's so. Thanks for letting me know. Made the move much harder !!!

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
1.0

Office was closed till 3pm when I tried to return truck. When finally opened, Kelly the customer service person, was quite annoyed when we told him that we were waiting for 20 minutes to reopen. He took blower to the WRONG RETURNED truck, realized that and then sat in the returned truck for 15 minutes. Upon our approach to him, he stated that he had to check lights, gas, etc and was very rude about the procedure he had to go through and displaced his attitude towards us. It turned into a shouting match, which was not pleasant and I was about to call the local police for he was out off control on the fact that he took his good old time to check in the truck, when we already sat in lot for over 20 minutes waiting for someone to come and open up again. Lunch times should be POSTED on door so other customers are aware of the lunch hours. Another couple was also waiting to come and pay their storage bill, and they also told us that this happens to them all the time that there is NO posted time for lunch breaks, which means that agent can go off the clock when ever he feel like it. Kelly was very rude and I would NEVER recommend this storage site to anyone for rental of trucks. I would drive out of my way to deal with another UHaul facility Human Resource should have him take a course in Customer Service, he lacks big time in those skills.

Luis S. 
Clasificación:
3.0

2nd time!! Attendant not there at 2:15 which was indicated on door. Waited til 2:45 and went thru return process online. Not good

Robert George M. 
Clasificación:
5.0

It's the mobile process that needs improvement. U-Haul needs to make it more user friendly and clearer if you are going to offer after hours pickup and drop off. Just our opinion

DONALD B. 
Clasificación:
5.0

The check out system did not work. I had to be someplace at a certain time it delayed me. I was late and inconveniennced by this. Another customer wasn't able to check in using the app either.

Jacqueline G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan Z. 
Clasificación:
5.0

Awsome job

Pamela D. 
Clasificación:
5.0

The best customer service. Thank you.

valentina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

The customer service from the I-Storage team (Kelly & Terry) is second to none. They were extremely accommodating and very detailed. The U-Hual was clean and ran well. I would highly recommend renting from this location.

Anthony D. 
Clasificación:
5.0

Great service and help in a stressful situation

Lynn S. 
Clasificación:
5.0

Kelly went above and beyond our customer expectation of service. He is a number one asset to your team and delivers top notch service.

Bonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

Very friendly and helpful staff!

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

Keep your service the same, Kelly helped me with the rental and was very professional and efficient. I'll be back!!!! Thanks Gailen Gran

Gailen G. 
Clasificación:
5.0

Open earlier

KEITH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
5.0

The folks at iStorage Bradrnton (Kelly and Terry) are the best. They make sure that their customers get everything needed to make moving and the transition smooth. I recommend them to everyone looking for moving services. I appreciate the dedication and attention to detail.

John S. 
Clasificación:
5.0

Very helpful

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben G. 
Clasificación:
5.0

Kelly and Terry are awesome. I recommend this location to all my friends and relatives because they are the best for moving and storage.

John S. 
Clasificación:
5.0

This was not the location I had reservations for the truck and no one had contacted me notifying me there was a location change. This was the only problem I had that morning. Otherwise fast pick-up and drop off, truck ran good.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben G. 
Clasificación:
5.0

This is a competently run facility by a a personable manager.

Frederick S. 
Clasificación:
5.0

Nothing. Pickup and drop off was easy to use. Parking was ample.

Marc W. 
Clasificación:
5.0

Dennis in the office was swift and efficient!!

William K. 
Clasificación:
5.0

Very nice and helpful staff.

Casey C. 
Clasificación:
5.0

The person I dealt with at the front desk was excellent. He was friendly, nice and professional.

Mark O. 
Clasificación:
5.0

Nothing. It was a 5 Star Experience.

MICHAEL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin E. 
Clasificación:
5.0

Terry was a great help.

roger B. 
Clasificación:
5.0

Great and friendly service

Yamile T. 
Clasificación:
5.0

You must repair the engine on the truck it was running rough and not running on all cylinders and check engine light was on this truck has high mileage and should be retired. ( NOT GOOD FOR UHAUL )

Rosario S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lizette E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gilbert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

The gentleman that helped me was very nice and I appreciated that. Good job.

LANA O. 
Clasificación:
5.0

Nothing, everything was great! The gentlemen there were so helpful and polite.

REBECCA H. 
Clasificación:
5.0

They were super nice & every went great and was easy and explained extremely well!

Kayla P. 
Clasificación:
3.0

Location was convenient because very close to my home. But I found at least the vehicle I rented was very old. Truck didn't have electric locks and seemed a lot older than other trucks I have rented from prior U-Haul locations over the years.

Vashawn C. 
Clasificación:
5.0

Friendly helpful personnel and vey good equipment. Furniture dolly, however, was not available that we had ordered.

RONALD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

Excellent service. Wouldn't change a thing. Terry and Kelly are very knowledgeable and great to work with.

Kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
3.0

Make the online process of getting the truck easier. I ended up having to go inside and the person at the desk tried to do it for me, but they couldn't because I had already started. So I had to turn my phone off for about 30 minutes until they weren't locked out anymore. I lost almost an entire hour of my rental period because of this.

Darian K. 
Clasificación:
5.0

Great location. Service excellent. Employees top notched.

Kathleen S. 
No se han enviado comentarios para esta ubicación.

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