Customer Reviews for Island Woods Performance
(U-Haul Neighborhood Dealer)

84 reviews

1186 Douglas Pike   Smithfield, RI 02917

(401) 309-0396

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 309-0396

1186 Douglas Pike
Smithfield, RI 02917

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa Coen-Byrnes 
Rating:
1.0

Have the truck ready for pick up time and location, clean your trucks, fix your brakes. Terrible experience, will never use U-Haul ever again

Aaron Kaczor 
Rating:
5.0

First time renting from Brian. I was so pleased with the experience that I will do it again.

gary meinertz 
Rating:
5.0

Customer did not leave a comment.

Suzanne Callan 
Rating:
5.0

Customer did not leave a comment.

Gerald Alviti 
Rating:
3.0

received the truck with a big crack in the windshield directly infront of driving veiw

Brandon Fernandes 
Rating:
5.0

Customer did not leave a comment.

XINXIN LOU 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE FLYNN 
Rating:
4.0

Customer did not leave a comment.

TOBYM POOS 
Rating:
4.0

Customer did not leave a comment.

Eugene Albanese 
Rating:
5.0

Customer did not leave a comment.

Alissa Hughes 
Rating:
5.0

Customer did not leave a comment.

John Lambert 
Rating:
5.0

Customer did not leave a comment.

Scott Bowman 
Rating:
3.0

Brian was very efficient and friendly. A good experience.

DONALD KENNEDY 
Rating:
5.0

Customer did not leave a comment.

Oldemiro Lopes 
Rating:
5.0

Customer did not leave a comment.

EDER REIS 
Rating:
1.0

Uhaul sent me to this location to pick up the truck, which is 30 min drive away from the pickup location I selected originally with 1 day notice. And I’m not compensated for the gas cost to drive the extra 30mins, it’s an awful experience with Uhaul. The driveway of this location only allows one car to pass at a time, it’s too narrow and dangerous

Baolin Li 
Rating:
5.0

Customer did not leave a comment.

Jamie Scanlon 
Rating:
4.0

Goof experience.

Vincent Cimini 
Rating:
1.0

When we picked up the truck it had the incorrect mileage online. We took a picture of the actual mileage used the truck and returned it after driving 17 miles when it said we would be charged for 600 we filed a complaint with uhaul. They said someone would contact us and no one has for several days and now they are trying to charge us 700 dollars.

Curtis Markinac 
Rating:
5.0

Brian was very professional and had the truck ready and running for me when I arrived to pick it up. I would highly recommend him to anyone looking to rent a uhaul. I will use him in the future.

Dennis Woisard 
Rating:
5.0

Customer did not leave a comment.

Brian Farrar 
Rating:
5.0

Customer did not leave a comment.

JOSEPH TUDINO 
Rating:
5.0

Island Woods got me the truck with out any problems

Jeffrey Smith 
Rating:
5.0

Due to no fault of the owner, the computer software seemed to be not working and very slow. Besides that everything was great!

Nicole LaRiviere 
Rating:
5.0

Brian was awesome. Made the rental prompt and professional. I highly recommend using this location.

mary paquin 
Rating:
5.0

Customer did not leave a comment.

Andrew Hartung 
Rating:
5.0

Awesome customer service...unfortunately they didn’t get the truck in time to clean it before I arrived for pick up.... not their fault..

Donna Rathbun 
Rating:
5.0

Customer did not leave a comment.

James King 
Rating:
5.0

The Truck needs to have a better ride. Any bump small or large in the road jolted us. Not sure if all your trucks are like this, but if they are you should change the shocks.

Edward Suriano 
Rating:
3.0

Key drop box broken, it should be fixed so customers can drop their keys without concern they may end up in someone else's hands.

Christine Distefano 
Rating:
5.0

Nothing, everything was perfect.

Al Salzillo 
Rating:
4.0

Customer did not leave a comment.

Jena Degre 
Rating:
5.0

Brian was very helpful even called me to ask what time I would be arriving so he would be ready for me. Hooked me up and made sure I was safe to go. On the return trip again he was very personable. I will be using this location again. Thanks u haul for having a great service.

David Campbell 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO LANCIA 
Rating:
5.0

Customer did not leave a comment.

Ralph Howe 
Rating:
1.0

When dropping off the uhaul the place was closed so I left the key in the slot provided for uhaul rental keys. I did not use the amount of mileage we estimated at time of pick up, the graph of the gas gauge was incorrect but I had no choice but to put that much gas in the uhaul, the amount that the graph showed, I never received the credit for unused mileage. Matter of fact I never even got an acknowledgement of the uhaul being returned by me. I will not use this location again. I only had the uhaul for about 5 hours but had to pay full price for rental for the 1 full day.

CATHY BENOIT 
Rating:
5.0

Customer did not leave a comment.

thomas Busse 
Rating:
3.0

Rate for 4X8 enclosed trailer from SC to RI was $45.00. cost for same size trailer from RI to SC was $182.00. Hugh difference! Your customer service told me it was a "supply and demand" pricing. Why should the consumer pay such a high price for the very same situation? I would go to another company but U-Haul has the corner on this size trailer. I will try to buy one before my next trip.

Ken Graves 
Rating:
5.0

Customer did not leave a comment.

Robert Pinelli 
Rating:
3.0

I cannot believe you charged me an extra $40 because I night dropped on Sunday and you didn't check it in until 9:45AM on Monday, thus causing an extra charge for a "day" because I picked it up at 7:30 AM on Saturday. REALLY?????? That's bullshit.

Nathan Graham 
Rating:
5.0

Customer did not leave a comment.

Mark Barter 
Rating:
4.0

Customer did not leave a comment.

Boyd Burdette 
Rating:
5.0

Your representative offered fantastic customer service. It was an excellent experience.

LANCE WARRICK 
Rating:
3.0

Please make sure the trucks are clean before being rented again. There were mouse droppings, drywall pieces & parts of tools left in the truck, not the cab, from the previous user. We took pics before we used the truck.

Natasha Brown 
Rating:
2.0

Post that you need to pay mileage and gas! 19.95 gets very expensive fast!!

NANCY MONTALVO 
Rating:
5.0

truck was full of dirt/soil and leaf debris.

Meaghan Messler 
Rating:
5.0

keep on doing what he does he was very helpful and explaned what to do thank you it was a pleasure doing bussines there

George Boudreau 
Rating:
4.0

Customer did not leave a comment.

Bruce Carlton 
Rating:
5.0

Customer did not leave a comment.

James Mallard 
Rating:
5.0

We were very satisfied.

Peter Beauregard 
Rating:
3.0

Customer did not leave a comment.

Mike Jackson 
Rating:
5.0

Great customer service!!!!

Paul Pasela 
Rating:
2.0

I understand that the place is going through a change in appearance, but make sure you have a working printer please. It took a long time to print!

Tammy Chere 
Rating:
5.0

Thank you.

Elaine Brothers 
Rating:
5.0

This location where i picked up the truck was awesome i would recommend this location to my friends and family

SHERLY GILBERT 
Rating:
5.0

Customer did not leave a comment.

Christine Poncia 
Rating:
4.0

Quick, easy service

Bart Zienkiewicz 
Rating:
5.0

The owner was friendly and accommodating. I am a small business and will be using this location for all my moving needs.

Robert Gianfrancesco 
Rating:
5.0

None at this time.

RUSSELL LONG 
Rating:
5.0

Both my GPS device's showed this address about a mile down the road.

PAUL SADLER 
Rating:
4.0

not to much nice rep at location very helpful and friendly

Russ Bart 
Rating:
1.0

Was no drop off box location. Waited a half hour before I could drop the uhaul off to a guy that said he worked there.

JORDAN PRITIKIN 
Rating:
5.0

Customer did not leave a comment.

MIKE SLADER 
Rating:
5.0

Prompt and courteous service. Look forward to doing business with you again.

PAULA SURPRENANT 
Rating:
4.0

Customer did not leave a comment.

Mark Litsky 
Rating:
5.0

Customer did not leave a comment.

MURRAY PETRARCA 
Rating:
5.0

Improvements? Nothing, Brian (owner) was more than helpful in keeping me on schedule and giving the best offer with appropriate insurance coverage he could provide. I move a lot of small equipment and having a trailer available is a great help for such a low cost. I'll be back often. Thank you!

MICHEAL CROWE 
Rating:
5.0

Customer did not leave a comment.

GREG DEVLIN 
Rating:
3.0

Customer did not leave a comment.

ERIN TOOLEY 
Rating:
5.0

Customer did not leave a comment.

robert Chartier 
Rating:
5.0

Brian went out of his way to be helpful and we appreciate that.

KRISTINE DORAZIO 
Rating:
4.0

It was a little difficult to spot the sign by the road (but obviously we DID) but the staff was very friendly! The vehicle was perfect (better than expected)!

ANDY ESTES 
Rating:
3.0

Customer did not leave a comment.

Henry Neveux 
Rating:
5.0

Very satisfied, will use again when needed.

Ernest Soderlund 
Rating:
3.0

Customer did not leave a comment.

JOHN HANAWAY 
Rating:
3.0

Customer did not leave a comment.

STEVE CASEY 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN NAUGHTON 
No reviews have been submitted for this location.

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