Customer Reviews for Island Self Storage
(U-Haul Neighborhood Dealer)

552 reviews

990 Shearme Rd   Coombs, BC V0R1M0

(250) 248-4165

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: 10:00 am - 4:00 pm
  • 5/20/2024: 10:00 am - 4:00 pm
  • 7/1/2024: 10:00 am - 4:00 pm
  • 8/5/2024: 10:00 am - 4:00 pm
  • 9/2/2024: 10:00 am - 4:00 pm
  • 9/30/2024: 10:00 am - 4:00 pm
  • 10/14/2024: 10:00 am - 4:00 pm
  • 11/11/2024: 10:00 am - 4:00 pm
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(250) 248-4165

990 Shearme Rd
Coombs, BC V0R1M0

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: 10:00 am - 4:00 pm
  • 5/20/2024: 10:00 am - 4:00 pm
  • 7/1/2024: 10:00 am - 4:00 pm
  • 8/5/2024: 10:00 am - 4:00 pm
  • 9/2/2024: 10:00 am - 4:00 pm
  • 9/30/2024: 10:00 am - 4:00 pm
  • 10/14/2024: 10:00 am - 4:00 pm
  • 11/11/2024: 10:00 am - 4:00 pm
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Susan Beattie 
Rating:
1.0

You shouldn’t be offering 24 hour pickup at a rural location with little phone reception. Your app does not work here and it took 1.5 hours to check out the truck. Your app just tells me to call a phone number and those people just tell me to restart the app over and over again for 1.5 hours. Why didn’t the app just tell me to restart it over sand over again instead of waiting on hold on my phone for 30 minutes just to talk to someone who just says to restart the app? This is a terrible system and was a terrible experience.

Jonathan Behnke 
Rating:
5.0

equipment was a bit of an older truck, but worked perfectly fine, was a pretty thirsty thing though.

THOMAS KEY 
Rating:
5.0

Agent was excellent pickup and drop off was smooth and hassle free just what you want.

PETER MOORE 
Rating:
5.0

Customer did not leave a comment.

Johnathan David 
Rating:
5.0

Customer did not leave a comment.

Lauren Riley 
Rating:
5.0

Very helpful woman at counter. Knowledgeable.

Robert Nicholson 
Rating:
5.0

A great experience. Your agent was terrific. No improvement required

Paul Jackson 
Rating:
5.0

Keep the new staff, she was great!

GRAYSON CODLIN 
Rating:
4.0

Customer did not leave a comment.

Ian Miller 
Rating:
5.0

Super nice and professional service from the staff! Would use this location again in a heartbeat! 👍👍

RICK Carr 
Rating:
5.0

Customer did not leave a comment.

Leighton Bell 
Rating:
5.0

Customer did not leave a comment.

Adam Stacey 
Rating:
4.0

The owner was great, came out early to help me drop off the vehicle and we had a nice chat. Very friendly.

Stephen Baker 
Rating:
5.0

We had a great experience renting from UHaul - the service, people, and pricing were excellent and took the time to answer questions, and look up info =) thank you for making our move easier!

tara christensen 
Rating:
5.0

Customer did not leave a comment.

Dave Jordan 
Rating:
5.0

The couple who live upstairs do an excellent job 👍 … very personable and friendly . I go to this location despite being farther away because of them . They are tbe best !!

Mark Hoath 
Rating:
5.0

Love the couple who run this place. They're great people and they make sure the U-Haul experience is perfect.

PAUL STACEY 
Rating:
4.0

keep the costs down.

Rick Little 
Rating:
3.0

staff were nice enough, but the equipment problems were annoying and the whole process took very long.

sandra borton 
Rating:
5.0

Customer did not leave a comment.

James Lee 
Rating:
5.0

Love the two working here. They are fantastic and deserve a raise.

Matthias NewellKraus 
Rating:
5.0

Better pricing. I rented a 20’ moving van 1week and the next week rented a 6’x12’ covered trailer both from the same place going to same area & the trailer was more money!! That’s insane. Can’t believe almost $2000 to rent a trailer for 3 days!!

DARYL LONEY 
Rating:
5.0

Everything went smoothly. Fast and efficient.

Janet Ward 
Rating:
5.0

Very congenial and helpful staff member

Rich Spurrell 
Rating:
5.0

Customer did not leave a comment.

edward guy 
Rating:
4.0

Customer did not leave a comment.

Vicki Griffith 
Rating:
5.0

The service and truck were excellent. I am always impressed with U-Haul.

Andrew Boland 
Rating:
2.0

The receptionist that checked me in was so incredibly rude and inpatient with me. I was new to the location and accidentally parked in the wrong area. Doesn’t greet you in a friendly manner. Just not meant to be in customer service.

Christopher Csenar 
Rating:
4.0

Customer did not leave a comment.

Ray Luchkow 
Rating:
5.0

Great service, great selection of vehicles and trailers. Very helpful. Will rent from this location again.

david helem 
Rating:
4.0

Customer did not leave a comment.

Steve Boyle 
Rating:
5.0

Customer did not leave a comment.

Eva Mariko Brown 
Rating:
5.0

Customer did not leave a comment.

Quang Ly 
Rating:
5.0

Excellent customer service, very friendly people running it. Would highly recommend this branch

Terrance Lundberg 
Rating:
5.0

Customer did not leave a comment.

Marek Kovacik 
Rating:
4.0

Customer did not leave a comment.

DYLAN CHOMOLOK 
Rating:
5.0

Customer did not leave a comment.

Kyle Mckinley 
Rating:
5.0

Customer did not leave a comment.

Bobbie Williams 
Rating:
5.0

Customer did not leave a comment.

DARREN SMITH 
Rating:
5.0

Amber and Charlotte went above and beyond what I expected. Awesome people 😁😎

Scott Butterfield 
Rating:
5.0

Customer did not leave a comment.

Orycia Lonsdale 
Rating:
5.0

The person who used the truck previously definitely did not fill it until it was full. After driving only "14 miles" in our neighbourhood my husband had to pay over $20 to fill the vehicle before delivering it back. The fees also don't really make any sense. When we moved 3 years ago and used UHaul our full day total was less than what we had to spend this time for only a couple hours...makes no sense.

Dayton Ferris 
Rating:
5.0

Customer did not leave a comment.

Christopher Hall 
Rating:
4.0

Customer did not leave a comment.

Leslie Kerluke 
Rating:
5.0

No improvement needed. Excellent friendly service!

Charles Wesley Patterson 
Rating:
3.0

Did not bother to tell me I was being charged for an extra day, but they probably didn't know.. If they had done that I would have shown that the rental agreement stated that I was returning the unit one day early. . Not what I expected from your company.

Richard Huber 
Rating:
5.0

Reservations. It would appear, I could only make a reservation 48 hours before I needed the rental

Dionyz Kruger 
Rating:
5.0

Customer did not leave a comment.

SCOTT KING 
Rating:
5.0

Great customer service. We got the vehicle we needed instead of the one that was too big at another uhaul location.

Claire Heffernan 
Rating:
5.0

Excellent experience, Thankyou

Stephan White 
Rating:
5.0

Awesome people here running this one. Would use and recommend it.

Garth Leddy 
Rating:
5.0

The proprietors of the Coombs location are professional, friendly, and well organized. They made my recent rental an enjoyable and hassle-free experience.

Barbara Taylor 
Rating:
5.0

Yes, the person came out right when we pulled up and guided us to the parking and helped us park. Super nice and helpful!

Justin Holt 
Rating:
5.0

Very nice and friendly people, very hospitable.

David Martin 
Rating:
5.0

Customer did not leave a comment.

Matthew Grenier 
Rating:
5.0

Customer did not leave a comment.

Kate Dziwenka 
Rating:
5.0

Customer did not leave a comment.

Douglas Allan Bowerman 
Rating:
5.0

Great experience dropping the trailer off!

Ian Bowen 
Rating:
1.0

This location was very rude to me when I went to pick up the truck

David Turner 
Rating:
5.0

Customer did not leave a comment.

Terry Nolan 
Rating:
5.0

Customer did not leave a comment.

SCOTT KING 
Rating:
5.0

Pleasant to deal with a location that is 'on it'! The Rep there was courteous, polite and knowledgeable. I use this location again! Nice to have finally dealt with a good UHaul location!

Ian Whittington 
Rating:
5.0

Had to problems at all. Nice people to deal with.

Kevin Olson 
Rating:
5.0

Great customer service.

Alexander Mandewo 
Rating:
5.0

Customer did not leave a comment.

Jules Benson 
Rating:
5.0

I was derved by a friendly and efficient lady.

Graham Brown 
Rating:
5.0

Customer did not leave a comment.

KIM ANDERSEN 
Rating:
5.0

Customer did not leave a comment.

Larissa rutquist 
Rating:
3.0

Customer did not leave a comment.

Walter J Pennimpede 
Rating:
4.0

See above. Location great. Corporate not.

Katherine Neuman 
Rating:
5.0

Customer did not leave a comment.

alvin hunnisett 
Rating:
3.0

Fast, friendly service and very helpful.

Craig Welsh 
Rating:
5.0

Customer did not leave a comment.

Edward LEWIS 
Rating:
5.0

Customer did not leave a comment.

Tasheena Loring 
Rating:
5.0

The truck was very clean. The engine ran a little rough but got the job done! The staff was excellent. Thank you!

Camile Cuthill 
Rating:
5.0

Customer did not leave a comment.

Wayne Delorme 
Rating:
5.0

Customer did not leave a comment.

Donald Mclellan 
Rating:
5.0

Customer did not leave a comment.

Jack Liu 
Rating:
4.0

Lady didn’t have much to say other than what was necessary but I don’t like talking so it was perfect for me haha. Place was clean and nice and drop off was quick and easy

Talia Graham 
Rating:
5.0

Great customer service and the equipment was wonderful! Would highly recommend this location! Will definitely rent again!

Cory Weldner 
Rating:
5.0

Nothing

MARCEL LADUKE 
Rating:
5.0

Look into weekly rental if you'll put any real miles on it

Adrian Adams 
Rating:
5.0

Customer did not leave a comment.

Jim Gill 
Rating:
5.0

As far I’m concerned, everything was just great! Thanks!

BARRY LOUDON 
Rating:
5.0

Customer did not leave a comment.

DARREN SMITH 
Rating:
5.0

Customer did not leave a comment.

Bradly Forrest 
Rating:
5.0

Customer service was great. Everything went smoothly.

Michael Macdougall 
Rating:
3.0

Customer did not leave a comment.

randy hawkins 
Rating:
5.0

Customer did not leave a comment.

Frances Maclean 
Rating:
5.0

Great customer service at pick up and drop off. Very friendly :)

Alexa Rushmer 
Rating:
5.0

Truck needs to be replaced

Michael Schmeisser 
Rating:
4.0

Customer did not leave a comment.

Bruce Fleet 
Rating:
4.0

Well done. Very professional approach. It was appreciated.

Ian Dewar 
Rating:
5.0

Very friendly staff. Convenient location and clean facility. Highly recommend to anyone needing storage or truck rental.

Patricia Simundson 
Rating:
5.0

Customer did not leave a comment.

Sarah Desbiens 
Rating:
3.0

Customer did not leave a comment.

William Baker 
Rating:
3.0

Dropped truck before it opened so had no contact.

David QUIST 
Rating:
5.0

Awesome! Super nice people 😃🇨🇦

Todd Nickel 
Rating:
5.0

Dropped off 2 hrs late because I didn’t read the drop off time correctly and they were great ! Super nice 👍😃🇨🇦

Todd Nickel 
No reviews have been submitted for this location.

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