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Susan Beattie
Customer Reviews for Island Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You shouldn’t be offering 24 hour pickup at a rural location with little phone reception. Your app does not work here and it took 1.5 hours to check out the truck. Your app just tells me to call a phone number and those people just tell me to restart the app over and over again for 1.5 hours. Why didn’t the app just tell me to restart it over sand over again instead of waiting on hold on my phone for 30 minutes just to talk to someone who just says to restart the app? This is a terrible system and was a terrible experience.
Jonathan Behnkeequipment was a bit of an older truck, but worked perfectly fine, was a pretty thirsty thing though.
THOMAS KEYAgent was excellent pickup and drop off was smooth and hassle free just what you want.
PETER MOOREVery helpful woman at counter. Knowledgeable.
Robert NicholsonA great experience. Your agent was terrific. No improvement required
Paul JacksonKeep the new staff, she was great!
GRAYSON CODLINSuper nice and professional service from the staff! Would use this location again in a heartbeat! 👍👍
RICK CarrThe owner was great, came out early to help me drop off the vehicle and we had a nice chat. Very friendly.
Stephen BakerWe had a great experience renting from UHaul - the service, people, and pricing were excellent and took the time to answer questions, and look up info =) thank you for making our move easier!
tara christensenThe couple who live upstairs do an excellent job 👍 … very personable and friendly . I go to this location despite being farther away because of them . They are tbe best !!
Mark HoathLove the couple who run this place. They're great people and they make sure the U-Haul experience is perfect.
PAUL STACEYkeep the costs down.
Rick Littlestaff were nice enough, but the equipment problems were annoying and the whole process took very long.
sandra bortonLove the two working here. They are fantastic and deserve a raise.
Matthias NewellKrausBetter pricing. I rented a 20’ moving van 1week and the next week rented a 6’x12’ covered trailer both from the same place going to same area & the trailer was more money!! That’s insane. Can’t believe almost $2000 to rent a trailer for 3 days!!
DARYL LONEYEverything went smoothly. Fast and efficient.
Janet WardVery congenial and helpful staff member
Rich SpurrellThe service and truck were excellent. I am always impressed with U-Haul.
Andrew BolandThe receptionist that checked me in was so incredibly rude and inpatient with me. I was new to the location and accidentally parked in the wrong area. Doesn’t greet you in a friendly manner. Just not meant to be in customer service.
Christopher CsenarGreat service, great selection of vehicles and trailers. Very helpful. Will rent from this location again.
david helemExcellent customer service, very friendly people running it. Would highly recommend this branch
Terrance LundbergAmber and Charlotte went above and beyond what I expected. Awesome people 😁😎
Scott ButterfieldThe person who used the truck previously definitely did not fill it until it was full. After driving only "14 miles" in our neighbourhood my husband had to pay over $20 to fill the vehicle before delivering it back. The fees also don't really make any sense. When we moved 3 years ago and used UHaul our full day total was less than what we had to spend this time for only a couple hours...makes no sense.
Dayton FerrisNo improvement needed. Excellent friendly service!
Charles Wesley PattersonDid not bother to tell me I was being charged for an extra day, but they probably didn't know.. If they had done that I would have shown that the rental agreement stated that I was returning the unit one day early. . Not what I expected from your company.
Richard HuberReservations. It would appear, I could only make a reservation 48 hours before I needed the rental
Dionyz KrugerGreat customer service. We got the vehicle we needed instead of the one that was too big at another uhaul location.
Claire HeffernanExcellent experience, Thankyou
Stephan WhiteAwesome people here running this one. Would use and recommend it.
Garth LeddyThe proprietors of the Coombs location are professional, friendly, and well organized. They made my recent rental an enjoyable and hassle-free experience.
Barbara TaylorYes, the person came out right when we pulled up and guided us to the parking and helped us park. Super nice and helpful!
Justin HoltVery nice and friendly people, very hospitable.
David MartinGreat experience dropping the trailer off!
Ian BowenThis location was very rude to me when I went to pick up the truck
David TurnerPleasant to deal with a location that is 'on it'! The Rep there was courteous, polite and knowledgeable. I use this location again! Nice to have finally dealt with a good UHaul location!
Ian WhittingtonHad to problems at all. Nice people to deal with.
Kevin OlsonGreat customer service.
Alexander MandewoI was derved by a friendly and efficient lady.
Graham BrownSee above. Location great. Corporate not.
Katherine NeumanFast, friendly service and very helpful.
Craig WelshThe truck was very clean. The engine ran a little rough but got the job done! The staff was excellent. Thank you!
Camile CuthillLady didn’t have much to say other than what was necessary but I don’t like talking so it was perfect for me haha. Place was clean and nice and drop off was quick and easy
Talia GrahamGreat customer service and the equipment was wonderful! Would highly recommend this location! Will definitely rent again!
Cory WeldnerNothing
MARCEL LADUKELook into weekly rental if you'll put any real miles on it
Adrian AdamsAs far I’m concerned, everything was just great! Thanks!
BARRY LOUDONCustomer service was great. Everything went smoothly.
Michael MacdougallGreat customer service at pick up and drop off. Very friendly :)
Alexa RushmerTruck needs to be replaced
Michael SchmeisserWell done. Very professional approach. It was appreciated.
Ian DewarVery friendly staff. Convenient location and clean facility. Highly recommend to anyone needing storage or truck rental.
Patricia SimundsonDropped truck before it opened so had no contact.
David QUISTAwesome! Super nice people 😃🇨🇦
Todd NickelDropped off 2 hrs late because I didn’t read the drop off time correctly and they were great ! Super nice 👍😃🇨🇦
Todd Nickel