Comentarios del cliente para Ironbridge Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ironbridge Self Storage

Grado total:

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Andrea M. en

Grado:

I reported truck condition to the staff.

Roger G. en

Grado:

El cliente no dejó un comentario.

Ivo N. en

Grado:

This location improperly charged me $6.38 for eazy fuel. I picked up the truck with about 3/4 tank full. Drove the truck for about 28 miles. I used approximately a gallon and half worth of gas. I returned the truck with the same amount of fuel, about 3/4 tank full after I filled 1.8 gallon of gas for $4.00. I left a copy of the receipt in the truck. I’m very upset with this agent at that location. I have pictures of gas level before and after use to proof my claim. I want my refund of $6.38 because that’s unfair to me.

john C. en

Grado:

Mileage was too much. If I knew about getting charge later I would never have rented the equipment. Also put 20 dollars of fuel in the truck and only had it for 3 hours. Never again

Louise R. en

Grado:

No comments,

Paulette B. en

Grado:

El cliente no dejó un comentario.

Scott H. en

Grado:

Tammy and the rest of the staff at Ironbridge Self Storage are very knowledgeable and easy to work with. They make the contract process work. I feel if the system uhaul uses for rental is very cumbersome but the staff at this location works hard to make for a good customer experience. I have used this location several times and they will continue To be my”go to” location for Uhaul rentals as long as they have what I need. Thanks for your great customer service!

js B. en

Grado:

Nina is Great ;D

Paul G. en

Grado:

El cliente no dejó un comentario.

Cindy D. en

Grado:

El cliente no dejó un comentario.

Alan L. en

Grado:

El cliente no dejó un comentario.

Rolando S. en

Grado:

El cliente no dejó un comentario.

Steven T. en

Grado:

El cliente no dejó un comentario.

Craig E. en

Grado:

El cliente no dejó un comentario.

Wayne D. en

Grado:

Tammy was great, very polite and courteous.....A wonderful human being. The lady at the U-Haul on Jefferson Davis Highway is not very friendly or polite .....

Lucy F. en

Grado:

Super friendly, and extremely nice and helpful. Will definitely go back to rent or return to them. Tammy was especially a delight. Thank you for having such happy employees !!

Kenneth H. en

Grado:

I was pleased with the way Tammy Hamrick handled my experience in dealing with the rental process. Job well done.

Courtney P. en

Grado:

This location went above and beyond to help me out because the actual u haul locations are shitty. They treated me like an actual human being and understood exactly where I was coming from when corporate you couldn’t.

Dale H. en

Grado:

I scheduled to pick up the truck before opening hours and was assured that the process would be seemless and that I would receive a text message from UHAUL with instructions on what I would have to do to drive away with the vehicle. I also completed the Express Check-In process online the day before pickup. I never received a text from UHAUL, but the local rep did give me the code for the lock box at the location, which allowed me to get the truck and drive away. Approximately 2 hours later I received a voice mail from Ironbridge Self Storage informing me I had to return to their location and complete the check-out process or the vehicle would be considered stolen. This put me behind by about three hours and added miles to the limit allowed by UHAUL that put me over the mileage limit.

HERBERT A. en

Grado:

El cliente no dejó un comentario.

eugene C. en

Grado:

Please tell Jazelle that I appreciate her service. She made my experience worthwhile & put me at ease. Thank you!

Tracie C. en

Grado:

Returning rental was effortless.

Pam T. en

Grado:

I waited an hour to get a truck. Service was poor. No apologies, very nonprofessional.

teresa W. en

Grado:

El cliente no dejó un comentario.

Demetrus H. en

Grado:

They need to invest in trailer connection lifts, shouldn’t have to lift from the ground onto truck

David T. en

Grado:

The people at the place were great but UHaul changed the location to one much further away from our house and also the size of the truck just a few hours before we were suppose to pick it up. I did not want such a large truck as I could not get it close to where we needed to load and unload so we had to carry items a lot further. Very unhappy about the change of location and size, especially as we paid per mile!

Allison R. en

Grado:

The only issue I had was that they didn’t have the appliance dolly that I reserved online. Everything else was fine.

Latesha T. en

Grado:

The only reason i gave it three stars is because of Nina who atleast tried to help me and i felt as if she was the only one concerned about my rental experience. The area manager was no help either! I waited over 2 and half hours at the lot with my kids before I had to ask for a new truck is ridiculous! Waiting on him to make a decision cost me most of my day and moving time as well! He then sent me to another location where he told me that he was going to redo my reservation and when i got there i still had to do all of my info AGAIN, mind you I made this reservation over two weeks ago online. This was the worst experience ever! Make sure your trucks work for the amount of money that people have to pay to rent a truck! Moving is stressful enough let alone having a terrible experience with U-Haul makes it even stressful!

Ju Y. en

Grado:

El cliente no dejó un comentario.

Christine K. en

Grado:

El cliente no dejó un comentario.

Donald C. en

Grado:

El cliente no dejó un comentario.

Don G. en

Grado:

Nothing, great customer service. Very nice lady

Brittany M. en

Grado:

Nothing; service was great and staff was friendly.

Melinda F. en

Grado:

Very friendly staff.

Edward Y. en

Grado:

Give X amount of FREE miles before charging mileage or request that the truck be brought back with at least half a tank of gas unless you got it with UNDER a half tank.

David D. en

Grado:

Very helpful.

Douglas D. en

Grado:

I got the price and filled out the paperwork online for a 5 X 9 utility, open, trailer. The young girl in the office took too long to figure out my order and never did. They were coming up with a 90 dollar price as compared to a 60 dollar price on line. The manager lady took over and got me going. She was very helpful because I had my U Haul hitch installed the same day in Chantilly and I couldn't get the hitch to slide into the receiver. after 20 minutes, some W D 40, a hammer and the help of the manager, I was able to get it ready to attach the trailer. I was under a time crunch because I had to get to the carrier to pick up a delivery in a crate.

JAZMINE H. en

Grado:

I don't agree with the no cash policy...

Veronica T. en

Grado:

Everything was great. Staff was wonderful and helpful.

Douglas E. en

Grado:

Easy return parking

Monica M. en

Grado:

I reserved a 24’ truck. Went to drive it the battery was dead. A 15 ‘ truck was offered as a substitute. That truck was way to small for my job and I had to make 3 trips to complete my move. I was offered some free miles for my trouble, however It took me the better part of a day and into the next to finally finish my job. The larger truck would have saved me trips and time. The office staff that assisted me was not a problem. They were courteous and empathetic. They did what they could, considering the situation. I am a frequent user of your trucks. Despite this unfortunate experience I would still use your trucks again.

Michael M. en

Grado:

El cliente no dejó un comentario.

Patsy W. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

No improvement needed. The staff was very friendly and helpful. Keep up the great work!

Steven W. en

Grado:

El cliente no dejó un comentario.

EDGAR C. en

Grado:

Great location. Convenient access, parking, and near fuel stops for refueling. ****Please notify location that when I started loading it had just stopped raining for the day, but I noticed a leak in the front right corner of the van body.

Georgette W. en

Grado:

El cliente no dejó un comentario.

Angela W. en

Grado:

Nothing. I would like to compliment Tammy who helped me when I arrived to check-in to pickup the 5x8 trailer I reserved. She was very professional, happy, and helpful with all my questions. She went over everything and when it was time to hook up the trailer she made sure everything was hooked up correctly before letting me leave. She is a pleasure and I recommend anyone looking to rent from u haul to go see Tammy. Thank you for having an amazing employee!

Mark D. en

Grado:

El cliente no dejó un comentario.

Allison D. en

Grado:

The sales associates were very nice and were helpful. I had a slight problem figuring out how to release the emergency brake (had to set the brake because I parked on an incline to load the truck) so it would have been nice to have been shown how to do that prior to being handed the key but I had absolutely no problem with the reservation process (which was done on walk-in) or my interaction(s) with the associates. I would definitely recommend this location to a friend and/or use this location in the future if I needed to. Thanks so much!!

Edgar M. en

Grado:

El cliente no dejó un comentario.

DIMITRIA R. en

Grado:

El cliente no dejó un comentario.

Jeffery G. en

Grado:

El cliente no dejó un comentario.

Toni H. en

Grado:

The customer service was wonderful.

Robert N. en

Grado:

The crew at Ironbridge Self Storage was wonderful. They exceeded my expectations by a lot. Everyone was as expected and everyone was so nice. They are very professional. The team is a huge credit to U Haul. Way to go Ironbridge Team.

Douglas C. en

Grado:

El cliente no dejó un comentario.

austin C. en

Grado:

El cliente no dejó un comentario.

GWIDONG S. en

Grado:

El cliente no dejó un comentario.

linda H. en

Grado:

El cliente no dejó un comentario.

CHARLENE J. en

Grado:

El cliente no dejó un comentario.

Jaime P. en

Grado:

El cliente no dejó un comentario.

Keith N. en

Grado:

Tammy at the Iron Bridge office was a delightful person to deal with. Both Jen and Kayla that helped to set me with Tammy were as well. I would definitely use U-Haul again.

Herbert B. en

Grado:

El cliente no dejó un comentario.

Edgardo A. en

Grado:

El cliente no dejó un comentario.

Michelle C. en

Grado:

El cliente no dejó un comentario.

JAQUELINE E. en

Grado:

Next time a confirmed reservation for a 26 footer truck and the previous renter doesn’t return it. Full compensation should be allowed if renter has to us a cargo van instead.

Adelaide W. en

Grado:

El cliente no dejó un comentario.

Richard F. en

Grado:

This location and employee was first class at the least. She was wonderful with information and questions

James D. en

Grado:

Great customer service by Tammy! Flexible and easy to get in/out.

Michael D. en

Grado:

Thought it was to expensive

Jeanne P. en

Grado:

El cliente no dejó un comentario.

Dwanda J. en

Grado:

El cliente no dejó un comentario.

gerardo R. en

Grado:

El cliente no dejó un comentario.

Natalie W. en

Grado:

El cliente no dejó un comentario.

barbie H. en

Grado:

El cliente no dejó un comentario.

Nicole M. en

Grado:

Staff is always friendly and helpful.

Scott H. en

Grado:

Nothing, Tammy at Vigilent Self Storage was excellent in getting me the trailer I needed and helped me hook up,check all light were working etc. Definitely will use again.

Rudy T. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Sharon N. en

Grado:

El cliente no dejó un comentario.

Jean G. en

Grado:

We reserved a 20’ truck at a different location. Received a call from the area manager, Jeremy Hunt, stating that there was no 20’ trucks available in our area. He reserved us a 15’ truck way out of the way from our original location. Then when we arrived to pick up the truck, it took over 2 1/2 hours to get the website working. Once we got in the truck it was dirty with a sticky substance all over the cup holder. Also, we were originally not offered additional mileage for the distance of the new location.

Martha B. en

Grado:

El cliente no dejó un comentario.

Darryl R. en

Grado:

El cliente no dejó un comentario.

Linda E. en

Grado:

El cliente no dejó un comentario.

Gwendolyn F. en

Grado:

No problems. Tammy Alexander is great and very helpful at this location. This is my 2nd or 3rd time using this location and it's easy, convenient and quick each time.

Jerry J. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

The vehicle I rented was very dirty, inside and outside. This uhaul location needs to improve on their walk around procedure, before and after delivery of the vehicle.

Richard A. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

Judy J. en

Grado:

El cliente no dejó un comentario.

HARRY C. en

Grado:

El cliente no dejó un comentario.

Donna C. en

Grado:

El cliente no dejó un comentario.

rita M. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

Had to clean the glass, mirrors and interior of the cab was dusty.

Mattie T. en

Grado:

I did not have to speak with anyone at this location. I dropped the uhaul off the same day around 8. Location was closed. No complaints with this store location. However, the u-haul company that I rented through was awful. The original rep gave me the wrong reservation number and did not apply my payment to the correct account. I called back to confirm reservation because of my concern with the reps lack of knowledge. Upon speaking with another rep, he was able to fix her errors and make the correct reservation and process my payment. After nearly an hour on the phone with customer service, I was never offered an apology or a discount. Lasts time using U-Haul. 804-840-5612

Elmore D. en

Grado:

Drivers side turn signal light out.

Jamaal D. en

Grado:

El cliente no dejó un comentario.

MATTHEW S. en

Grado:

El cliente no dejó un comentario.

Autumn E. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

El cliente no dejó un comentario.