Customer Reviews for Iron Hills Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location was unattended, gate was open for access to anyone to come in and have access to the vehicle we dropped off.

Rating:

2.0

Not use this location for drop off

Rating:

5.0

Fix your technology issues. This location was great but the UHaul site was down all day.

Rating:

5.0

Very helpful. Completed check-in process when Uhaul app would not / was having connectivity issues. Wants to make sure vehicles are in good working and safe for customers. Signage at street entry might be helpful for directing customers to gate.

Rating:

2.0

Extremely confusing experience. Gave me a gate code that didn't work.

Rating:

5.0

Better drop off truck area kinda confusing but nevertheless I got it handled. Overall awesome experience

Rating:

1.0

There was no one at the drop off location. Which was given to me by the pick up location. Also received a text and a phone call from uhaul with the same location. Called the number on the door. Guy who answered said his brother was there. I said no one was there. He said to drop trailer in front of office. I’m 62 years old and recently had carpal tunnel surgery on both arms. Right arm 4 weeks ago, left arm 2 weeks ago. My wife is 64. We had to lift this trailer off my truck with NO help from uhaul. Tongue weight was ridiculous. I hurt both my hands/arms and my wife and I both hurt our backs. Before a holiday weekend that we had lots of activities planned. I called the 800 number to complain. Matt the area supervisor called back. He couldn’t care less that we were injured. Never once expressed concern our offered any kind of apology. Just said probably 4 times that I should have called the 800 number to drop off at some other location. In other words it was all my fault. Now I should have thought to call. I didn’t. Matt said several times I should have never been sent there. Like I would know that. Matt offered me nothing. He refused to even discuss any compensation. Just kept saying “you should have called the 800 number”. Once again all my fault. I didn’t sleep that night because of severe pain in both hands/arms. Mostly my left. We had a side x side trip scheduled the next day. We had to cancel. My wife and I both spent all day Saturday and half a day Sunday laying on ice because of our backs. It was much worse by Saturday. I honestly don’t know why Matt even called me. Now I didn’t expect much if anything in the way of compensation. I would at least have expected to be show some concern and respect. Instead all I got from Matt was he really didn’t give a shit and it was all my fault.

Rating:

3.0

Poor communication, gas gauge on vehicle not correctly marked. Vehicle was not clean. Expensive rental

Rating:

1.0

When I got there no one was there, even though the Uhaul sign said park inside. I called the phone number that they said to call, and no pick up. I left a message and waited 10 minutes. I eventually left. Never did get a phone call.

Rating:

3.0

Make sure that they are aware that there is a user Gide on the sun viser if they need it

Rating:

3.0

Better access. Clearer signage.

Rating:

1.0

Locked gate, not able to get in after hours to drop equipment off. Sign on gate says you must drop inside gate. No gate code was given, no one answered phone after multiple calls. Dirty sketchy location, will not recommend.

Rating:

5.0

All good

Rating:

2.0

The truck needed a muffler real bad and that affected the driving. It also needed an alignment as the steering wheel was tilted and front of the truck was full of bug guts.

Rating:

1.0

It took 25-30 minutes to locate the person in charge of the Uhaul. We had to search for them on the property. We heard loud music, which we followed to a building, knocked on the door, no answer. My husband opened the door an walked inside and I followed him. The room was full of cigarette smoke, a 2 teenage kids ran to the back of the building. We asked if they knew where we go for the Uhaul rental, a man said we were in the right spot. I gave him my information, he asked for my form of payment and to sign here. He yelled to a gentleman in the back corner to pull the Uhaul up front, the gentlemansaid NO!! The man yelled it again and the other gentleman, this time he got up and walked outside. He came backtossed the Keyes on the desk and walked back to the corner. The man handed me the Keyes and said have a good day! We walked out! We should outside wondering which Uhaul was ours!! Finally we found it, I took some pictures of it and my husband got inside and drove way. Very disappointed in the lack of customer service, walking the property for 25/30 minutes looking for help and smelling like cigarette smoke the rest of the day!!