Great customer service and attituderex B.
Customer Reviews for Iron Guard Storage
(Distribuidor de U-Haul del vecindario)
Jacksonville, NC 28541
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
- 10/26/2021 - 10/31/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rita T.
I had a great check in experience with the staff. Friendly and they gave clear directions on what to do.STEWART P.
Excellent staff. Very helpful, friendly, professionalWILLIAM S.
I did all my checkin online the night prior. I was supposed to pick up the truck at 430pm. They did not help me until at 450pm, then they told me that the truck was not there because it was not return. I waited until she finished making other arrangement. Then told me to drive down the road to another location, and told me that they were waiting for me. I drove there, just to find out that the door was locked, even though it said open. I can the number at the door and the lady was not very nice yet sarcastic asking me if I could not read what was on the door. Mind you they were written in small print. After she came, she started helping me; she asked me for my name, but after I gave her my name she started criticizing African name how they are long and no one can pronounce it correctly. By that time I just wanted to get the truck and leave since the appoint me time that I had had passed already. Then she started telling me that I did not do my online checkin correctly, and that she had to fix it. By the time I left your store it was 525pm. It was exhausting and frustrating. This is the first time a situation like this happen to me with U-Haul.Kinkela K.
Too much online stuff, renting was slow due to multiple add offers for a multitude of products. when I select a product it wasn't available at pickup time. The inspection process was inadequate on a cell phone.WILLIAM H.
El cliente no dejó un comentario.Nadia P.
El cliente no dejó un comentario.HAROLD E.
El cliente no dejó un comentario.Guy W.
El cliente no dejó un comentario.Rozelinne L.
No recommendations. My experience went perfectly.Joseph C.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.Oscar R.
I feel like Uhaul and particularly this location purposely misleading and deceitful. Advertising truck rentals for $29.99 and not mentioning the additional fees and charges. I was never told to replace the gas. I knew I would be charged for mileage but it was local and estimated before with a price quoted. I didn't go over my miles but to my surprise my $29.99 truck rental was almost $100!RYAN H.
El cliente no dejó un comentario.Jesse B.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.JENNIFER H.
Very friendly and efficientGARY H.
LOW marks throughout in order for Quality Control (QC) to investigate. While immediate concern would not be this location, a QC look a the Corp HQ down the road will be better served. I had a billing dispute (noted in system requesting reduced mileage rate as entertained by previous management) denoted within the Online Application upon turning truck in which indicated that I would be contacted within 24-48 hours -- YET I received a notification that I had been charged in FULL the very next day - still no call to address dispute? Also, believe wording on all U-Haul equipment would be better served as clear of clutter VICE "clean" as they are not clean (note: I do try and adhere to the word "clean" when I return, within reason to include sanitize, wipe up & down, sweep etc...). I found in my particular truck upon initial inspection a smoked cigar and under the seats a lighter (equipment did not smell of smoke, so I disposed of items as I was already well past my planned scheduled of events for that day). I reserved my vehicle well in advance at the Corp HQ in JAXNC only to receive a text notification 11 minutes after their posted closing time and a day before the morning I was to pick up vehicle that there was no equipment available (and my reservation would ultimately be cancelled - note: I did not receive text real time) and then almost in same setting (text) that my equipment reservation was in fact re-routed to this location (i.e. Iron Guard) however, it would not be ready at 0800 a.m. as previously scheduled but rather 2:00 p.m. That morning the time was modified at Corp HQ upon in person inquisition to 1030 a.m. which was appreciated I guess, although your rep was very non-chalant and looked as she was without a care in world (this is not the customer service I believe your CEO would expect). Lastly, in addition to my dispute, I also noted in Online App that there was a U-Haul dolly in the back of the truck (not requested as I had my own) and I was directed to stage vehicle after turn in certification where I initially moved the equipment from however, there are NO locks on these trucks provided -- and once left by customer someone could take the dolly and I AM QUITE sure the customer would have to deal with fall out -- another QC area of concern. Just provided all of the aforementioned to assist myself (concerns & inconvenience) as well as your organization at large. I can be contacted at phone number on file.RICHARD E.
El cliente no dejó un comentario.CARMEN W.
Did not receive furniture dolly, staff was unhelpful, claimed 'system was down' I took what I could get and left. Very poor service.Nicholas M.
Very professional lady attended to us!WALTER R.
El cliente no dejó un comentario.JEFFREY E.
El cliente no dejó un comentario.JANET K.
Due to a holiday, no one was at the location when I returned the trailer.Allister Y.
Manager Ms Naisha (?) provide exceptional customer service throughout. I could hear her smile. It was a pleasure doing business with this U-Haul Agent. The only improvement needed is to provide her with a competent assistant!ANDREW U.
The manager on site was awesome, she got us set up and out the door in 30 minutes or less.DANIEL S.
No one at office, place looks abandondRobert H.
El cliente no dejó un comentario.JARED A.
El cliente no dejó un comentario.RANDY E.
The Women in charge ( can't remember her name ) had an awesome attitude even though she was alone on such a busy day. She could use help on the weekends. Thank you for everything you do to make this a pleasant experience.CHARLES P.
Very helpful and courteous. The staff was great and I'll recommend this location to everyone.RALPH D.
Very friendlyKENNETH S.
Was charged when we returned the truck unused. We booked it for 12 hours and was charged for full day after finding out our new place wasn't readyCHARLES G.
El cliente no dejó un comentario.ANDREWDAVID L.
I was charged for 2 dollys and furniture pads I did not receive. I would recommend getting furniture pads and dolly's put in the trucks or not advertising them if the store does not carry them.JASON A.
The 2 ladies in the office were great! I came in needing a truck ASAP. We miscalculated on what we needed for an across town move and came up short. With June being a big month for moves; my options were limited, but the ladies worked with me to find a solution. Did I mention a huge storm was loomingâ€¦Korene M.
El cliente no dejó un comentario.ALBERTO S.
El cliente no dejó un comentario.CADAJAH T.
Clean and friendly. Just move!!Michael M.
El cliente no dejó un comentario.JENNIFER L.
It took us an hour to pick up a trailer we had already reserved online. The girl at the desk had no idea what she was doing and kept having to wait for help. The whole process took way longer then it needed to. Then we finally get hooked up to the trailer and the lights don't work. So we have to change trailers and then go back in where neither employee knew how to change the equipment in the system. So once again, waiting for help. They were friendly but the process took too long.RACHEL W.
El cliente no dejó un comentario.PAUL T.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.JOHN ALLEN C.
Great for our needs.JOSEPH G.
Easy place to get into and enough room to park equipment.Timothy C.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Caleb D.
El cliente no dejó un comentario.WAYNE S.
I believe that I have been overcharged. I will be investigating this because I have pictures of my mileage, fuel, and ai returned my keys in the drop box as instructed within 13 hours of a 24 hour rental. The trucks beakes we're squealing badly also.BILLY C.
Did not drop off at this location.LOREEN K.
Very simple to obtain reservation and the team is willing to comply to your needs.ALEJANDRO V.
This location wasn't the original drop off location. The location I picked couldn't accommodate my rental. Even though nobody gave the staff a heads up I was coming, they were very welcoming and accommodating. If my storage needs weren't already met t another U Haul location I would certainly have given them my business. I would recommend this facility.TERRY W.
El cliente no dejó un comentario.Davontay S.
El cliente no dejó un comentario.Sean S.
The woman there was rude and complained about the UHaul location up the road.Brian E.
The representative was very professional and very helpful, she did a awesome job.Tracy M.
It started raining during the move and the roof had a steady stream of water coming down. Luckily my Tv was covered and didn't get ruined. Should check the roof more often. It could have ruined all my things.Alexus M.
Trucks need better maintenance.Jarret W.
Good service and outstanding personnel. Thank you so muchKerry H.
El cliente no dejó un comentario.Yolanda S.
El cliente no dejó un comentario.Danny K.
El cliente no dejó un comentario.SHAYLA H.
Customer service was very good! Employee at the front was very professional and helpful. Vehicle was clean and the location was very convenient!EMMANUEL H.
El cliente no dejó un comentario.VINCENT T.
Arrived to rent a truck and there was a paper note on the door for a break time. Customers see on the website the hours of operation then arrive to find it closed, even for lunch is aggravating. Had to go home, wait, then call, leave our number then wait for a call back to book this truck. Way too many steps!!!!Darin W.
The gentleman was friendly and helpful even though he was the only one working and was busy. He was still willing to help.stacey B.
El cliente no dejó un comentario.Stephanie G.
Vehicle floors could be vacuumed.Bruce C.
Terrific experienceTimothy B.
El cliente no dejó un comentario.JOHN L.
Great customer service.JAMES H.
El cliente no dejó un comentario.THERESA B.
El cliente no dejó un comentario.STEPHEN G.
Great customer service.JAMES H.
Customer service was excellentKristopher B.
I rented a utility dolly for the weekend along with the truck and I picked up before they opened and there was no dolly in the truck. I had to go back a few hours later when they were open to pick the dolly up, putting extra miles on the truck and costing me more overall.Kurt G.
El cliente no dejó un comentario.Hanh D.
Nothing you done it allSinclair D.
Excellent drop off location. Entire experience with UHaul has been top notch. Gracias.REGINA M.
I did not get my 25 percent off for turning the truck back in clean. The sign in the truck said I would.BRENDA O.
Give customer money back if rental truck or car trailer is returned early or not all miles are used.GREGG L.
El cliente no dejó un comentario.Jennifer E.
We turned the equipment at night when we got settled into our hotel room. The staff promptly receipted for the equipment when they opened which tells me that they know what equipment they have in inventory.Alfredo U.
Employee/attendant lacked customer service, when asking for assistance with while using mobile pick-up and drop off process she treated us as if we were incompetent before actually helping. No assisting just prolonging. Not a good experience when your just trying to get going for your move. Other than that there was no issues.Abegail D.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.Geraldine D.
El cliente no dejó un comentario.DONALD W.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.Barbara T.
Customer service was wonderfulMayra C.
El cliente no dejó un comentario.Janora C.
El cliente no dejó un comentario.TROY J.
El cliente no dejó un comentario.Larry V.
Great experience for moving.MAURICE T.
Although it was a nice place, it was three times the distance from my home than the pickup location that I used on a previous pickup. I recommend more of an effort between facilities to provide the customer with their location of choice.John K.
Very niceVictor C.