Customer Reviews for Iron Guard Gum Branch
(Distribuidor de U-Haul del vecindario)

611 comentarios

1230 Gum Branch Rd   Jacksonville, NC 28540

(910) 554-3131

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    12 p. m. - 4 p. m.
Horario especial
  • 10/25/2021 - 10/31/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 554-3131

1230 Gum Branch Rd
Jacksonville, NC 28540

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    12 p. m. - 4 p. m.
Horario especial
  • 10/25/2021 - 10/31/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy C. 
Clasificación:
2.0

No instructions posted like your automated system said. Got lucky that another renter open gate to get us in. Still have not received our credits for clean trailer and delivering truck to Jacksonville like we were told. When will the credits take place?

Jay R. 
Clasificación:
3.0

Small and sumply didn't care

CHRISTOPHER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan T. 
Clasificación:
4.0

The lady in the office was not friendly, Not helpful. She did not even look up when being talked too. You will loose business with her in the office.

Carol W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN LESTER B. 
Clasificación:
5.0

Explain the features of the truck.

Donna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrei H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
3.0

Employees need to know the equipment as far as safety devices on trailers. Especially when informing a customer that used to be a truck driver, that has hauled different types of trailers. Also customers that have a background on ground safety. Recommend on retraining on equipment.

Salvador M. 
Clasificación:
1.0

Not at all nice

SHANNON O. 
Clasificación:
5.0

Very friendly customer service reps!!

Carolyn E. 
Clasificación:
5.0

They were very helpful and professional

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Woodrow W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kawardeep D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DORIANO M. 
Clasificación:
3.0

The lock would not come off. Thankfully the manager was willing to come and get it off for us. But it was a long wait overall dealing with the uhaul people in general. My movers were pretty mad by the time I finally got to my house with the uhaul. Due to the delay I only got about half the stuff I needed to get onto the uhaul. If the locks are that difficult they need to change the types of locks. 3 people tried to get the lock off and were unsuccessful.

Stacey Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
2.0

El cliente no dejó un comentario.

DESREE C. 
Clasificación:
5.0

All went well and professionally! 🙂

Walter R. 
Clasificación:
1.0

Y'all try to charge me for not putting gas back in the u-haul. But the guy at the place said if I couldn't find no where to fill the u-haul back up with gas it's okay. Because we are going through a gas shortage right now. So I don't see why try to charge me for that because I couldn't find gas anywhere before I returned it.

T'Kalia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

scarlet S. 
Clasificación:
5.0

The young man who waited on me was friendly and professional. His customer service was exceptional. Moving is stressful but he made renting a truck and then it's return pleasant. ¡Gracias!

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara L. 
Clasificación:
5.0

El cliente no dejó un comentario.

REED MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mika W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY F. 
Clasificación:
5.0

young man that took care of our reservation was polite and helpful and that is why we will come back

Patrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra F. 
Clasificación:
5.0

Super friendly office staff

Kathryn J. 
Clasificación:
1.0

I was over charged, was lied to and when I called many many times to have them correct it, they said they didn't know how smh

ROSETTA L. 
Clasificación:
5.0

Nothing, I have always loved using UHAUL.

Margaret G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

03/10/21 Olivia was sweet and friendly. unfortunately she was not able to receive the transporter trailer into the system but was able to note it on my contract the day we returned it which was return 24 hours after we rented it from Alabama. I asked for a refund and she said that once paper work is processed refund should be submitted. Since we turned it in 3 days before due date. 03/11/21 returned truck to Dante he to was quick and helpful in returning truck, he than told me that he also rec'd transporter trailer we turned in a day earlier and that is why Olivia was not able to process transporter to be checked in @ that time. He said he will process both the transporter trailer and truck and I mentioned to him about refund he said he will put in paper work that they received both truck and transporter for it to process and refund will be processes, I asked how long will that take? He didn't know.

Robert F. 
Clasificación:
5.0

The young man who helped me was excellent! Thank you for having him on your staff.

JOANN G. 
Clasificación:
5.0

Staff was friendly and approachable , assisted my needs in a timely manner Thank you to Mr Strickland and the staff

Christopher G D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL B. 
Clasificación:
5.0

Great customer service.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
5.0

Nothing it was great

Roger H. 
Clasificación:
5.0

I forgot the guys name but he was very helpful and polite... well appreciated!

Daniel P. 
Clasificación:
5.0

Let people know that if the driver is different than the person making the reservation then the reservation will be under the driver's name.

Brendon B. 
Clasificación:
5.0

Employees were professional and very helpful!

JOONAM P. 
Clasificación:
2.0

I spoke to rep concerning our dissatisfaction. We signed in online the night before for quick pickup. When arrived the truck was hooked up to a trailer and had to wait for it to be unhooked and swept. The girl doing this was on the phone the entire time. Not to mention we had to wait for blankets and drive the truck around the building ourselves. Poor customer service. Called rep and she is working on credit for us. Any word on credit to our card?

DANNY C. 
Clasificación:
5.0

They did a great job. Very professional and very nice. Would recommend to anyone in need of u haul services.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

They are the friendliest I've ever done business with. Always kind, very courteous, very knowledgeable. I would recommend this facility to anyone.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S. 
Clasificación:
5.0

It was great

mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

Continue being what ur are THE BEST Amanda roc

Keith W. 
Clasificación:
5.0

Rental was quick and easy. Staff is friendly and the truck was kept in great shape.

James K. 
Clasificación:
1.0

I was not happy with the representative calling me constantly to bring the truck back. The 24 hours was not up and she was harassing me to return the truck. I will not be a return customer.

Delores W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vibert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

Everything was excellent at this location. Lady was very friendly and efficient. Facility was clean and organized. Truck was clean and full of gas.

Ronald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

I always choose UHaul. And it is always the best.

Lori S. 
Clasificación:
5.0

All is super great here took my number n my name pop up n it was great to kn they knew me from be4

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Staff was helpful and checkout was quick.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
3.0

I was told to bring the truck rental back on full. I drove four miles total for my move and I end up putting five gallons of gas. I informed the personnel that something must be wrong but she did not do anything to correct the situation. If I did not stop pumping gas then it would have kept going. Something must be wrong with the gas gauge

Roxanne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Celine R. 
Clasificación:
5.0

Very nice , very helpful and pleasant to talk to. Would recommend anybody to use this location

Mark T. 
Clasificación:
1.0

Inconvenient lunch hours closed store and made it impossible to pick up and drop off in correct time frame, especially not being aware of store closed during lunch until I arrived.

Tiffanie F. 
Clasificación:
5.0

Amanda was a huge help. She made the whole process super easy and fast. ¡Gracias!

Derek A. 
Clasificación:
5.0

Check out was quick and easy.

MICHAELELI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

Customer service is really great and professional.

Jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee C. 
Clasificación:
5.0

Convenient location; staff helpful; little tight for larger vehicles to access trailers where they were parked.

Jeffrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larena E. 
No se han enviado comentarios para esta ubicación.

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