Customer Reviews for Iron Gate Beaverton LLC
(U-Haul Neighborhood Dealer)

50 reviews

4050 SW 160th Ave   Beaverton, OR 97078

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

4050 SW 160th Ave
Beaverton, OR 97078

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle Horton 
Rating:
5.0

Nice customer service

Damaris Franco 
Rating:
1.0

Super unorganized, U-Haul smelled like urine, girl at the desk seemed like she didn't know what she was doing. I returned the U-Haul at 1pm the same day, I received calls the next day by the owner asking why I had not returned the U-Haul and they were going to start the "recovery process." I have never had a bad experience with U-Haul I will never rent from this location again.

Amber Maisonville 
Rating:
5.0

The check-in process using the app was difficult. The app simply didn't work well. After multiple crashes and resets, I was finally able to get the app to start working. During the middle of the check-in process using the app, the app crashed again. Trying to get the app to work again. It would not let me because apparently enough checking information went into the system that the check-in process had terminated. The app was very difficult to use and frustrating.

Lynn Nielson 
Rating:
5.0

Quick and easy pick up and drop off. The van was nearly new and a breeze to drive.

Deanne Deuermeyer 
Rating:
5.0

Everything went smoothly.

ANDREW LOWELL HEESACKER 
Rating:
1.0

When I picked up the Van there was no gas in it. The light was on I put $40 in and it got me to a quarter tank. The lady that rented me the u-haul ,when she printed out the papers she put the gas at a quarter tank but that was not right she should have put it down correctly, It was just above the E and the light was on. I have a picture but I can't send it through this. There is a pair of socks in there from the person before there was some spilled in the back and some things sticky in the cup holder.

Angelina Sandoval 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Harris 
Rating:
5.0

Awesome service! Thank you so much for your help setting this up!

Elizabeth Haaheim 
Rating:
5.0

There was a problem with the tire air pressure and the young woman who waited on me said they weren't supposed to have rented it out. Nevertheless, she let me take it and was very gracious and helpful. I would suggest that the U-Haul website be more careful about such things in the future.

Veronica Torina 
Rating:
5.0

Customer did not leave a comment.

Roberta Holland 
Rating:
5.0

Customer did not leave a comment.

Miguel Alba 
Rating:
5.0

X

carole morrison 
Rating:
5.0

Customer did not leave a comment.

NURU AHMED 
Rating:
5.0

check the rental in immediately upon bringing back; as part of the receipt process. (even though we brought it back within an hour of renting, it was checked in after hours and we received a call asking why we had not yet returned van.)

JASON HERICK 
Rating:
5.0

I don’t like the fact that they called me three days later saying my equipment was not turned in. This is not good business. They need to give me a receipt as soon as I return the equipment. The girl said it was good to go. That made me feel uneasy. The next time I will demand a receipt so I’m not accused of keeping equipment. Like I’m a thief.

JESSYCA CUNNINGHAM 
Rating:
5.0

No comments. Present staffs are doing awesome!

Madhusudhana Narasimhan 
Rating:
5.0

Customer did not leave a comment.

GERALDINE PETRI 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Harris 
Rating:
5.0

Super friendly staff and very easy rental.

Lesley Davis 
Rating:
3.0

The app took 20 minutes to check in No help at location Gas gauge wasn’t what the app said it was or the picture showed Blankets not available as charged

George Williams 
Rating:
3.0

Various issues were NOT resolved. The vehicle was never checked-in properly and when I checked it out I did not notice any issues until after I had completed the online check-in. Once I completed the check-in I could not go back into the app to report issues. I called the location to let them know. Their poor service was blamed on me and charged to my credit card. I brought the vehicle back early because I could not use it. ALL MY FAULT according to this Uhaul location.

David Washburn 
Rating:
5.0

Customer did not leave a comment.

Lawrence Johnson 
Rating:
1.0

Manage 24-hour drop off check-in more efficiently. I received a scary text claiming my rental hadn't been received and I had to go through a wave of anxiety and panic wondering what happened to the trailer until the person I talked to on the phone assured me that this facility just hadn't done anything about the trailer that appeared in their ranks for 2 days. All is well, now, but the scare wasn't very appreciated.

Jack Sanchez 
Rating:
5.0

Customer did not leave a comment.

Daniel Cho 
Rating:
2.0

When I got there I immediately was brushed away because the girl who helped me wasn't ready for me, I even selected the self service pick up option for convenience. I told her that the duction was not letting me complete the pick up on my phone she said her a minute, it took about few minutes and she came out and the car was not ready and I don't think it was even cleaned with the virus happening, I was not confident she said the guy just left and she needed to complete his before the self service function will work, after she completed it o stoll had issues with it, i asked her she came talking to me 20 feet away and not being very helpful at all. I will never use that option and this location again.

MICHAEL MCLEAN 
Rating:
3.0

The staff is nice, but not there much of the time. I waited there for 50 minutes for someone to show up...never did. The sign said would return at 2, I arrived at 1:55 so I thought I might just wait. I left at 2:45 with no one ever showing up. I also returned the van after 1.5 hours of use, but the van was not recorded as returned until the next day. I received phone calls from Uhaul asking me to return it. I had handed in the keys in person? Before driving the van off the lot I let them know that the gas level was incorrect (it said it had a quarter more of a tank then was in there) I was told to take a picture on my phone and send it to Uhaul. But I was still charged $15 extra for gas when I returned it. Please reimburse me that extra.

Michael Orwick 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dusenbery 
Rating:
5.0

The vehicle was acceptably clean; some debris was in the cargo area and in the cab and the vehicle should have been cleaned completely (but your response radio buttons above don't allow for a rating between yes and no). Also, the location was NOT the location noted when I made the reservation the night before pick up. Don't promise vans that are unavailable.

Dann Pierce 
Rating:
5.0

Great Staff!

Sarah Tenney 
Rating:
5.0

Customer did not leave a comment.

Danette Lytle 
Rating:
5.0

Customer did not leave a comment.

SCOTT ANDERSON 
Rating:
1.0

I have been charge excess under heading cleaning whereas the cleaning did for me is just taking one water bottle out which I forgot in vehicle and the cushions left over of packeging would take 2 min to clean When I requested to inspect vehicle in front of me I have been told its not required and at the end I got a bill with the excess charge for cleaning HIGHLY disappointed with the service especially how you handle customer after the visit and send the bill. When I tried to communicate this issue no proper resonance received , seems you wanted your customer make small mistakes and then you can charge them anything. Sorry But I am not happy with this knid of approach especially when I requested to have inspection in front of me to avoid any future disputes. Will never rent again

Niranjan Gadhe 
Rating:
5.0

Thanks for making it quick and easy.

Norm Hwa 
Rating:
5.0

Customer did not leave a comment.

Hamrawit Yohannes 
Rating:
5.0

Nothing to improve! Great Van and Great location. Also the person checking us out has great communication skills!

michele shelton 
Rating:
5.0

This site didn't have a selection of trucks/vans. What was available suited my needs, so not a complaint, but something that could be more useful to others.

Andrew Powers 
Rating:
5.0

Customer did not leave a comment.

vickie hartley 
Rating:
5.0

Friendly helpful service, we will come back again ??

Nicholas Gonzales 
Rating:
5.0

Customer did not leave a comment.

Linda King 
Rating:
2.0

The agent was impatient and rude.

Leonard Jaffee 
Rating:
5.0

easy transaction, perfect

Ashley Haas 
Rating:
5.0

Give this location more vans to rent

PATRICK CORCORAN 
Rating:
5.0

Haley was courteous, pleasant, knowledgeable and professional . However, it seems you are having problems with your software computing costs for a one day van rental. That was time consuming, but Haley handled it perfectly. I'm pleased with your agent's performance but you need to resolve that software issue.

Luisa Sofaer 
Rating:
5.0

Customer did not leave a comment.

Logan Brailsford 
Rating:
5.0

Lady who worked in the office was very professional and friendly.

James Ulatowski 
Rating:
5.0

Customer did not leave a comment.

David Hogan 
Rating:
5.0

Excellent service, van and very easy. Thank you!

Cindy Weltzin 
Rating:
3.0

Make it very clear that the quoted price is not accurate ... that there is a mandatory insurance charge which makes the actual price significantly (50%) higher than the advertised price! In my book, this is false advertising!

LARRY PRESTON 
Rating:
4.0

Customer did not leave a comment.

Chris Beard 
No reviews have been submitted for this location.

Additional Services at this Location

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