Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

1,667 reviews

3515 Stadium Dr   Kalamazoo, MI 49008

(269) 353-1434

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 353-1434

3515 Stadium Dr
Kalamazoo, MI 49008

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Irigaray 
Rating:
1.0

Very difficult time returning vehicle after hours. App would not work, tried for 20 minutes. Website worked, finally. Returning without using app, disappointing.

bill kernstock 
Rating:
5.0

Customer did not leave a comment.

Darren Chapman 
Rating:
5.0

Had no issues with anything while dropping off trailer so no complaints.

Robert Swanson 
Rating:
5.0

The whole process was simple and quick!

Jamie Kinsey 
Rating:
5.0

Customer did not leave a comment.

JOE HUNT 
Rating:
5.0

Customer did not leave a comment.

Richard Nash 
Rating:
5.0

Guys on the store were great and made everything easy.

SUZANNE MCPEEK 
Rating:
4.0

Everything went well, but people were very nice

Dale Palmer 
Rating:
5.0

Customer did not leave a comment.

Mark Frank 
Rating:
3.0

Customer did not leave a comment.

Stephen Carter 
Rating:
3.0

Customer did not leave a comment.

Tim Murphy 
Rating:
5.0

The best experience that I have ever had at Uhaul. Clean, new equipment, prompt courtious service and help.

Douglas Cox 
Rating:
3.0

Customer did not leave a comment.

brian pritchet 
Rating:
5.0

Customer did not leave a comment.

Ronnie Goss 
Rating:
5.0

Customer did not leave a comment.

Barbara McEnhill 
Rating:
4.0

Computer was crashing. Constantly, it took forever to get the truck finalized with paperwork. I’m talking like an hour. !!!! The guys were absolutely pleasant to deal with, however, the inconvenience and losing an hour from the use of the rental, was not up to satisfaction …. And that being said. Not exactly pleased whatsoever with that aspect !!!!!

Chris Harmon 
Rating:
1.0

The truck smelled like gas constantly I now have a migraine that won’t go away at all and it was the worst sounding truck ever I was so scared that it was gonna break down on me and leave me stranded

Rebecca Burbank 
Rating:
5.0

The staff was very friendly and professional. Everything was great!

SABRINA BLEDSOE 
Rating:
5.0

Customer did not leave a comment.

Ebony Baber 
Rating:
1.0

Check truck for cleanliness at time of customer pickup.

Albert J Salinas 
Rating:
5.0

Customer did not leave a comment.

Cynthia Williams 
Rating:
5.0

Great customer service!

JESSICA CALLAWAY 
Rating:
1.0

My 1 star rating is not a reflection of this location at Interstate All Battery Center in Kalamazoo Michigan. In fact, the Interstate All Battery Center is a great location with friendly staff willing to help as best they can. But they work with what they got - and U-Haul handicaps their ability to provide an excellent experience. I see 5-6 areas for improvement. The first is adding electric vehicle chargers to the locations. Any vehicle that tows will experience range loss. The only weakness EV's have is the lack of infrastructure. Being able to add a few kWh either on pickup or drop off would help eliminate range anxiety when towing. It would be great if the charger was even free for UHaul customers for the first 30 minutes. It doesn't have to be a fast charger to make a difference. The second is replacing the computer/point of sale systems used by staff to access UHaul services. After starting the checkout process in the store, it took roughly 10 minutes to get everything completed. The majority of the delay was due to the web browsing/checkout experience on the staff members point of sale system. The page was not responding at times (browser prompting him and saying the page has become unresponsive). Another time the progress bar at the top of the screen crawled for what seemed like almost 2 minutes. It was agonizing. We thought that it might fail at that point, so he began trying to figure out how to do this on a mobile device; but before he could complete that, it went to the next page. The third area for improvement is lighter trailers. There weren't many trailers available and we ended up with the 6x12 with ramp. This trailer weighed over 2000lbs, which is just crazy heavy for such a basic trailer. It is built like a tank. Because of the heavy trailer, we had to make multiple trips to pickup our load because of tow limits. The fourth area for improvement is the checkout experience during initial reservation and pickup. U-Haul, for whatever reason, tries to almost scam its customers by prompting them to try and buy additional unrelated services during checkout. It is confusing and unnecessary. While completing checkout on the mobile app, my wife handed me the phone and said she didn't know why it was asking all these questions for unrelated services and thought she had done something wrong. Hilariously enough; during pick-up, many of these same questions were presented to the U-Haul employee. A fifth area of improvement is the mobile application. When we returned the trailer; my wife had to completely close out of the mobile app 3-4 times. The mobile app was not very responsive and the process was excruciatingly slow. Lastly; we booked this reservation using the mobile application. When the wife selected the location and equipment, she was confident that she did not book equipment that was not available at the location. She never acknowledged that the equipment is not available, and would like to proceed anyways. On the morning before pickup, we received a call from U-Haul stating that the equipment was not available at the location and would need to pick a different location.

Ryan Pringnitz 
Rating:
4.0

The gas gauge on the van is inaccurate unless you turn over the the engine. I wasn't told this in advance and so overfilled the tank and lost $5--not a happy camper.

Brian Wilson 
Rating:
5.0

Customer did not leave a comment.

Linda Fletcher 
Rating:
4.0

Customer did not leave a comment.

Bruce Corwin 
Rating:
1.0

Want to charge me more I have not paid yet i am waiting for phone call from uhall

Mohammed Alfaraj 
Rating:
5.0

Continue providing excellent service. The entire staff at this location were very helpful and made the entire experience pleasant. The customer service and assistance rendered was spectacular thanks again gentlemen and I appreciate everything sincerely. Mikail.

MIKAIL QAWIYY 
Rating:
4.0

Your app could use improvement especially when dropping off after hours. The price was a little higher than expected! But overall the staff was helpful and truck was sturdy

Cheri Gibson 
Rating:
5.0

Customer did not leave a comment.

Casey Gill 
Rating:
5.0

Customer did not leave a comment.

Caryn Jo Sylvester 
Rating:
3.0

Customer did not leave a comment.

BARRY FATE 
Rating:
5.0

interstate is a great place for rentals

charlie schaffer 
Rating:
5.0

Customer did not leave a comment.

Beckey Wise 
Rating:
5.0

Customer did not leave a comment.

Ashley Bakos 
Rating:
3.0

Customer did not leave a comment.

Mike Hopkins 
Rating:
5.0

I want to start with saying that I absolutely love this location and the staff there. Today was quite the fluke incident, when the employee came outside to start up the truck and verify the mileage the truck was pretty loud, didn’t think much of it as the employee had to hear the same thing. Well after driving for a couple of miles I noticed the exhaust noise wouldn’t quiet down, upon further inspection it would appear that someone had stolen the catalytic converter from the truck. Due to the weather and needing to get items moved I toughed it out, bad idea on my behalf as I currently still have a headache from the 100+ decibels of American freedom roaring out of the exhaust manifold just under the cab of the truck. Upon return I informed the staff at U-Haul of this issue and they were very apologetic of the scenario but noted that they couldn’t do anything about discounting the rental but in the future if this is an issue at time of rental to let them know. Word to the wise, if the truck is abnormally loud bring it to the attention of uhauls employees.

Cody Smith 
Rating:
5.0

Customer did not leave a comment.

Ryan MACDONALD 
Rating:
5.0

Customer did not leave a comment.

Justin Redford 
Rating:
5.0

Customer did not leave a comment.

Cody Wolf 
Rating:
5.0

Customer did not leave a comment.

Laura Thompson 
Rating:
5.0

Customer did not leave a comment.

Dan Michaels 
Rating:
3.0

The equipment reservation clearly stated an appliance dolly, and insurance was included. After dispatch, I saw that the insurance had been removed, and no appliance dolly was included. The dropoff location was also changed from the reservation to one further away and in a terrible neighborhood. Apparently, the pickup agent took it upon himself to completely scrap my reservation and go through the process from scratch. I couldn't add insurance after I discovered it, and had to make arrangements to get to the alternate drop-off location. Additionally, the truck interior clearly had not been cleaned. Cupholder was full of chips and empty cans on the floor.

Amanda Quint 
Rating:
5.0

Customer did not leave a comment.

Adam Mitchell 
Rating:
5.0

Nothing and I really mean that!

LARRY GREEN 
Rating:
5.0

Interstate Batteries staff made this work. Thank you

JOHN YELLICH 
Rating:
5.0

Customer did not leave a comment.

Nancy Vanhorn 
Rating:
5.0

Great crew at this location. Very friendly

Davidmichael Sims 
Rating:
4.0

Customer did not leave a comment.

John Wiederhold 
Rating:
4.0

Fella checking me in was very helpful in getting us in and out with not problems. Took maybe 10 minutes.

Sharon Reynolds 
Rating:
5.0

We got exactly what we needed and they very very helpful.

Randy Smith 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOUIS DANIELS 
Rating:
5.0

Great staff and very helpful. Unfortunately there were cigarette butts and a strong smoke smell in the truck.

Thomas Dayton 
Rating:
5.0

You're doing great as you are. Your customer service representatives were courteous and friendly. I really appreciate your availability when I needed you most. Thank you much. Interstate on Stadium is a great business and U-HAUL rental location.

Cheryllynn Sanders 
Rating:
5.0

Customer did not leave a comment.

ROGER FRANK PARZYCK 
Rating:
5.0

Make sterring wheel adjustable for short people

JULIE GIVANS 
Rating:
5.0

Great staff, very friendly and helpful

Davidmichael Sims 
Rating:
5.0

There was a leak in overhead and 2 boxes and my couch got wet.

Judy DeBres 
Rating:
3.0

Customer did not leave a comment.

PAUL CUTTING 
Rating:
5.0

Great staff, very friendly and helpful

Davidmichael Sims 
Rating:
5.0

Customer did not leave a comment.

Rachel Booth 
Rating:
5.0

Nothing special to say just is perfect what U-HALL do

ELVIS VETENE 
Rating:
5.0

The inside of the box leaked and ruined a lot of my stuff. The engine of the truck would rev when depressing the break and the thing sounded like it was going to fall apart. The staff at this location were top notch.

Nicole Johnson 
Rating:
5.0

The guys at interstate were super helpful and great to work with. I was in and out in 5 minutes

Nate Stuller 
Rating:
5.0

For old folks or those with only flip phones, they are not able to do the special digital RETURN process. Please make this optional so no fee

Joy Jeromin 
Rating:
5.0

Good product, great service!

Nick Heckman 
Rating:
5.0

Customer did not leave a comment.

Joel Zimmer 
Rating:
5.0

Customer did not leave a comment.

Harry Tingley 
Rating:
5.0

Great job to all employees at front desk. Theses guys work as team and tell u everything you need to know. Best customer service ever and a great moving experience.

rick audette 
Rating:
5.0

Great staff, very friendly and knowledgeable

Davidmichael Sims 
Rating:
5.0

Customer did not leave a comment.

jeff doran 
Rating:
5.0

Customer did not leave a comment.

George Wilkinson 
Rating:
5.0

Great experience!

MICHAEL EVANS 
Rating:
4.0

Customer did not leave a comment.

CHARLES GLAUB 
Rating:
5.0

Keep up the great work

Christopher Paul 
Rating:
5.0

Customer did not leave a comment.

Sherline Turman 
Rating:
5.0

Customer did not leave a comment.

Lisah Crall 
Rating:
4.0

Customer did not leave a comment.

Grace Schurig 
Rating:
5.0

Customer did not leave a comment.

Shannon Voeks 
Rating:
5.0

Service was incredible. No further remarks

Thomas Dayton 
Rating:
5.0

Nothing, They are always so polite and helpful :)

Thomas Dayton 
Rating:
5.0

Customer did not leave a comment.

Diane Strother 
Rating:
5.0

Customer did not leave a comment.

Steven Valutis 
Rating:
5.0

Customer did not leave a comment.

Scott Richter 
Rating:
5.0

Nothing to improve. Service was great. Cost was fair. Met our needs completely.

Jeff Cowell 
Rating:
5.0

Customer did not leave a comment.

Bridget Sykes 
Rating:
5.0

Customer did not leave a comment.

Stanislav Gavrilov 
Rating:
5.0

Customer did not leave a comment.

Kaylee Oliver 
Rating:
3.0

I have rented from this location a few times now and there are always issues with the computer system which causes delayed check in and returns. The staff is always friendly but complain about the computer system.

Gary Pfister 
Rating:
5.0

Customer did not leave a comment.

Leonard Rizzo 
Rating:
5.0

It was fine / everyone friendly / process moved along quickly.

Robin Rietkerk 
Rating:
5.0

The staff were very friendly and eager to assist.

Caryn Jo Sylvester 
Rating:
1.0

The guy when I brought back the cargo van was very disrespectful and rude too me very unprofessional I rented here numerous of times but after today I will never rent from here ever again I even feel the guy was possibly racest the way he made me feel just being honest with how I feel but overall I will never ever come here again

JEFFREY FITZGERA OZUZU 
Rating:
5.0

The team did a great job quickly getting us in the rental truck. Will totally use again.

Wendy Nahikian 
Rating:
5.0

Customer did not leave a comment.

Andrew Kline 
Rating:
5.0

Awesome experience. Staff was friendly and would recommend this location to future U Haul customers

Gabby Chapman 
Rating:
5.0

Customer did not leave a comment.

Darren Chapman 
Rating:
5.0

Customer did not leave a comment.

Dave Keffler 
Rating:
5.0

Customer did not leave a comment.

Joseph Doyle 
No reviews have been submitted for this location.

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