Comentarios del cliente para International Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de International Auto

Grado total:

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Noreen C. en

Grado:

The women that helped me was outstanding. First time I had to rent a van and she made it easy and was very kind and knowledgeable. Great worker.

lawrence T. en

Grado:

Excellent equipment and service.

Denise G. en

Grado:

Melissa was very helpful and did a great job!

Ray F. en

Grado:

More a comment to UHAUL and their booking options: When booking, the online check-in option is implicitly sold as a fully electronic way to rent a truck. But after completing all the steps, you still need to to go to the office and pick up the actual keys for the car. In my case, the office wasn't open so I lost time while waiting for them to come in. Either have you unlock the truck with your phone or keep it as an in-person process. This mixed approach is just inefficient.

Ruth C. en

Grado:

They didn't open at 8. Very convenient location. Hard to find. Very little sign.

Craig M. en

Grado:

El cliente no dejó un comentario.

Mariano M. en

Grado:

El cliente no dejó un comentario.

Richard A. en

Grado:

This was the easiest rental process! Decent rate, van was practically brand new. Worked out great

Robert D. en

Grado:

Very please with the location, but not so much with the online process. It was unwieldy, slow, and unresponsive. The staff on site were very helpful in making things work for us.

Shelley A. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

Dylan at the front desk was very pleasant and knowledgeable. Thank you. Our only suggestion is a bigger/ more visible U-Haul sign, and a little block party to clean up the litter on the street. ; )

Peter K. en

Grado:

El cliente no dejó un comentario.

Patrica P. en

Grado:

I was charged for insurance I did not authorize and want to be refunded.. on hold for over half hour for customer service which is horrible they never picked up.. please refund insurance I never authorized

Brad M. en

Grado:

No staff on site when I arrived.

Tom H. en

Grado:

El cliente no dejó un comentario.

Jose G. en

Grado:

I spent almost an hr to get the keys from the lockbox. The lock was not working properly. When called the number for 24hrs a day no one picked up. Finally someone showed up and I wasted an hr waiting for someone

Melinda P. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

We did a mobile pick-up and the code that was sent to us did not work to open the box. We were just lucky that we eventually found that someone was still in the building and could open the box with a key. We spent over an hour trying to access the keys for the U-Haul. It was an incredible waste of our time.

Paul H. en

Grado:

Your vehicle made for an excellent move. The service was excellent. The ride in this new (odometer was about 582 miles) cargo van was exceptionally smooth over many bumpy roads. We would use this service again. Thanks very much.

Steven G. en

Grado:

My experience suggested nothing which should have been different. The person who booked me at the site was very pleasant and professional.

Elaine B. en

Grado:

Make it more clear where to pickup the car/where to park it.

Leslie K. en

Grado:

I was switched to this location which was further away from my home. The van smelled bad and was dirty. Since I had to move that day I had no choice but to use it. I am very disappointed in uhaul and the customer service I received.

Jessica D. en

Grado:

More professional renter office

en

Grado:

Great location and great service

gergory H. en

Grado:

Thank the staff for the short notice handling of my request.

Francelis A. en

Grado:

Cuando me llebe el truck me cobraron y cuando lo entregue también pensaba que ya todo había terminado tres semanas después siguieron sacando dinero de mi targeta mi peor experiencia nunca más en mi vida se lo recomendaría a nadie

Bruce B. en

Grado:

El cliente no dejó un comentario.

Paula K. en

Grado:

Honestly this site was terrible to deal with. When i booked the reservation i was told to be there before 4:30 to pick up equipment before they left... i got there at 4:05 the day of the rental and was told she was gone. I then had to do everything online myself (which was extremely frustrating process). I spent the whole day worrying that the truck would break down the transmission was so bad ... Would not use this site again and if Uhaul is going to this kind of customer service might be my last run for them too!

Amanda P. en

Grado:

Pay attention to the customer! After arriving to rent the vehicle, I waited for someone to assist me, then after signing the paperwork, I checked the van, and returned to the desk as I had follow up questions. I waited for about another 5-10 minutes but no one came back to the desk. As the rental place is closed on Saturdays and Sundays, I needed to know where to return the key as I was returning the vehicle on Saturday. I'll use U-Haul again obviously, as it's unavoidable, but I won't rent from this location again. It was more of a struggle than it was a pleasant experience.

Scott S. en

Grado:

I was told to refill the tank before returning the truck, which I did. I was then charged approx. $38. mileage charge at $1.09/mile., and told that I returned the truck 3/4ths full. Not happy about this! Scott St. Clair.

Cheryl R. en

Grado:

Staff at desk helpful

esmerelda C. en

Grado:

El cliente no dejó un comentario.

steven S. en

Grado:

El cliente no dejó un comentario.

Elizabeth H. en

Grado:

El cliente no dejó un comentario.