Comentarios de los clientes para Interchange Pallet Solutions

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Interchange Pallet Solutions

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Victor G.
Clasificación:

I ordered a dolly and it wasn't in the truck.. I had to ask for one to a friend.

Denay P.
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This place was extremely unprofessional and I will never rent a vehicle from here ever again. Each time I went to this place there was not a single person on site, I rang the buzzer countless times and waited over 30 minutes just to try and return the truck and ended up having to use my phone, it was utterly ridiculous. This is not the right place for Uhaul to rent their vehicles, it's a hole in the wall pallet company which is unorganized and unprofessional to say the least.

Michelle C.
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El cliente no dejó un comentario.

Kristy S.
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El cliente no dejó un comentario.

hugo H.
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The place is a bit disorganized. There appears to no access around the front of the location, you have walk around the back. The printer was not working, they did not provide a paper copy of the receipt. When I returned the trailer, they did not check it back in, someone from Uhaul then called me asking me about when I planned on returning the truck, then she told me I was going to be charged for not checking the truck in. I didn't rent a truck, I rented a trailer, her approach was not professional and neither was I.

Gary R.
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Almost is almost imposable to find. Business looks as if it is the 1940s

Douglas M.
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El cliente no dejó un comentario.

Bendictian C.
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I requested to have a walk through,,to check all items that were preordered were inside the truck,,the person in charge said all is “good since you paid for insurance “ ,,we did a walk through on anyway,,however,,unable to open the back since there was only 4 inches against the closed garage,,drove the truck to location and there was no DOLLEY as ordered.. Very disappointed,,

Raymond R.
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Your rep was hurried, lacked courtesy but was knowledgeable. The location was shady!

Alejandro V.
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Person at location had a bad attitude, try to explain the situation, acted like I knew uhauls company policies and procedures on how to resolve issues when at check out they entered incorrect information.

Gabert F.
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Truck was filled to 1/4 tank— I had to return it at 1/4 tank. I returned it at 3/8 tank, since hitting a 1/4 tank accurately is impossible. I was not given a fuel credit for overfilling. I remember when you rented a truck, tank was full and you returned it full. Now, I rent truck, have to get gas first thing, then I overfill it when I bring it back and not get compensated. Crappy policy— just a lazy way to scam an extra buck out of your customer.

Juan P.
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Pues en lo personal nunca volveria a ese lugar. Prefiero ir mas lejos a recojer un camion. Y no es la compania de uhaul. Es el servicio de ese lugar

JASON P.
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Person was not friendly. He was rude and not clear

Greg M.
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The mobile confirmation process was frustrating and cumbersome. I couldn't get the driver's license updated and kept getting error messages on the website.

Michael B.
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Nothing to Note

Sean M.
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Similar to picking up my rental, when I dropped off the truck, the business was closed and I did not interact with anyone in person. This time, however, it WAS an official U-Haul establishment, which made it even weirder. I simple took pictures of everything (as prompted by the app) and submitted them to the app. This was the first time that through the whole process, from picking up the rental to dropping it off, I did not interact with a single person. It wasn't a bad experience but it wasn't a great one either. The dolly I had reserved was not there when I picked up the truck and there was no one to work with to find a replacement or work towards a positive outcome. The gentleman I spoke to on the phone gave me more miles and an extra day to offset the dolly, which was nice, but what I needed was the dolly. Nothing can replace the human factor and personal experience.

omar P.
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El cliente no dejó un comentario.

Maria H.
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El cliente no dejó un comentario.

Roman S.
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El cliente no dejó un comentario.

Jose L.
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El cliente no dejó un comentario.

Daniel G.
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Very ghetto area and unmarked. Noone was in front office to turnnit in during operating hours

albert L.
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No one at the office. It's a shared location with the pallet yard behind the office. Waited 10-15 for someone to answer the door. Had to walk in the pallet yard to find someone to help me. The pallet yard associates don't know anything about the uhaul business. They had to call Hugo the owner to help them help me. They didn't print me out a receipt not did they break down my final cost. Hugo gave instructions to give me $6.00 in change when it's actually $6.15. I had to walk in there office find me a calculator to in order that I could make sure I was reciving the right change. They Didn't have exact change so was only given $6.00. Promised a receipt by email but never received it.

George P.
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Not good customer service at all.

hugo V.
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El cliente no dejó un comentario.

Alison F.
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Said open 24 hours - it had an after hours drop box, which worked out fine, but would have been nice to know it wasn't actually staffed 24 hours.

STEVE V.
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El cliente no dejó un comentario.

Kenneth H.
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El cliente no dejó un comentario.

Brian S.
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Super easy and smooth transaction! Thank you!

Blair S.
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No one was at the facility. According to the people next door people are always showing up and not able to P/U their rental equipment. The U-Haul people don't show up till noon. The truck wasn't loaded with what we ordered. Called U-Haul to get the owner to call the people next door to give me the key, Only could find 5 blankets (mostly dirty and covered in sawdust from the business in back and had to search for a dolly) When we arrived there were cops looking for the U-Haul person. Also, it is a small office shared by 3 other businesses - none of them were able to help me. My Suggestion... Get Rid Of This Bozo

John D.
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It was a late night drop off. Parking lot was dark & scary. :)

Mohamed S.
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I went there first time to return a trailer at 5pm, their website said that they're open till 7pm but nobody was their "there's no sign to say closed or open or be back or anything" They called me the next day to make sure about returning the truck on time because the have a lot of reservation on that one (as they said) I respected that & made an appointment for dropping of the truck (although I could change the drop off location to another dealer was just Infront of my home) BUT when I went there on time, they were also closed, nobody there & no sign to say any damn thing..!! After all that, I parked the truck in their parking lot & dropped the key in their box "THEY CHARGED ME $45 & STATED THAT I RETURNED THE TRUCK EMPTY ON GAS WHILE I RETURNED IT ON 1/4 FUEL TANK AS PROMISED"

TERRI L.
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El cliente no dejó un comentario.

SUSAN W.
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El cliente no dejó un comentario.

Nicole R.
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El cliente no dejó un comentario.

PEDRO P.
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Have better communication with the customer and don't late the customer waiting for over 45 min after reservation had already been made

Wendy M.
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El cliente no dejó un comentario.

Marlen G.
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My appointment to pick up the rental truck was at 7 AM. Sadly, the Rep wasn't there at the scheduled appointment time and didn't show up until almost 7:30 AM! This threw my whole schedule off by 30 mins., making me late for my own party by almost an hour. Was not a happy customer!

JHORGE N.
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El cliente no dejó un comentario.

Robert F.
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They were very accommodating and pleasant. So my only advice is keep up the great work.

Saul A.
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El cliente no dejó un comentario.

margarita V.
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El cliente no dejó un comentario.

LIONEL C.
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El cliente no dejó un comentario.

maria R.
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My reservation was for 7am they showed up at 8am person in charge was new had no idea how to do it she was coached over the phone waste of time for us

laricia B.
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Everything, this was by far the worst experience I've ever had and I've used uhal 3 times in the past and have never had an issue until i visited this location. Buzzed for about 15min with no service! Staff was not on site, had random construction worker filling in for them. Had to do everything over the phone and had a random guy give me a key with no truck inspection or anything! Truck was dirty with chicken bones in cubby. Did not receive receipt or contract the day the person told me they would email it to me. No one was on site again for drop off like he said he would be except for random construction guy whom I had to give the key too. It was already enough that I had a complete bad experience but then I was overcharged !!!!!!! So disappointed in uhal for letting this location and workers still stand!!!!!

David R.
Clasificación:

First of all, I had made an online reservation the evening before to pick up the truck in the morning. When I got there, there was nobody around and the rental office was closed and locked. I saw associates at Interchange Pallets in the back lots working so I figured someone had just stepped out for a moment or was working in the back. So I rang the bell for service and to the door comes a very short tempered worker who spoke little English, and proceeded to tell me that nobody from the front office was there that day to help me with U-haul. I explained that I had a reservation so there had to be some sort of mistake. He proceeds to call who I'm assuming is the owner of the business ( quite visibly in an ill-tempered fashion) and begins to yell at the man over the phone, swearing left and right. He hands me the phone for the owner to explain to me that he is going to instruct his associate on which truck key to give me and goes over my information one more time over the phone. He says he will send me a final invoice in the morning and to just drop the key in the night box when I'm done. Ok, fair enough. So I go along with it. I hand the phone back to the associate and more cursing and bad attitude ensues. He is clearly pissed off that he has to help me. So the associate begrudgingly goes to get my appliance dolly, and hands me the key to the truck, no words spoken at all, and shuts the door in my face. Ok, still whatever, I have what I need. Well of course the truck that matches the key given to me is blocked, so I again have to ring the bell and ask that he help clear my path. He rudely asked me to move my car (which of course I was going to do) and proceeds to angrily move the trailer that obstructed the rental trucks path. Again as soon as he did so he stormed back inside and slammed the door. I was ready to forget the whole thing right then and there, but I really needed this truck. I was appalled at the level of unprofessional behavior not only by the Interchange Pallet Solutions associate, but the owner as well for not being there to complete the contract. I didn't sign a single piece of paper, I was simply handed a key and dismissed. It's a good thing I pre-cheked in online. I have never experienced this level of rudeness and disorganization from a U-haul rental facility and I will certainly NEVER return here, or EVER recommend this establishment to anyone for anything at all. Quite honestly the worst experience I've ever had renting a truck. Do yourself a favor and go somewhere else for your rental truck needs.

ADELINE M.
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El cliente no dejó un comentario.

Carlos M.
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I returned vehicle on time , and I am being charged more than one day. When I arrived to return vehicle the door was locked . I rang the bell several times and waited , no one answered. I called the the number to your head quarters and told them no one was answering the door. I took a picture of the odometer and the clock on the radio of the vehicle. I advised the person on the phone that I will drop the keys and contract in the key box provided. tomorrow I will contact the rental place and question them why am I being charged more than it should be . I have no control over their lack of not being present or not answering the door bell.

Marina A.
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El cliente no dejó un comentario.

MARY JO K.
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no comment he could care less of his customers he said 74 mile and 100 47.00 was charges i ended up paying 260

Lee R.
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El cliente no dejó un comentario.

MANUEL S.
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El cliente no dejó un comentario.

RUDOLFO V.
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El cliente no dejó un comentario.

CYNTHIA M.
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El cliente no dejó un comentario.

valerie Y.
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El cliente no dejó un comentario.

duy M.
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Stopped by around 1pm and no one was there. Location was supposed to be open until 4pm. No sign on door or anything.

Nikolaus B.
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El cliente no dejó un comentario.

Andrea V.
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El cliente no dejó un comentario.

JOSE R.
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El cliente no dejó un comentario.

RUDOLFO V.
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El cliente no dejó un comentario.

Jean W.
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El cliente no dejó un comentario.

Maria S.
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El cliente no dejó un comentario.

JOSE R.
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El cliente no dejó un comentario.

Dahznee O.
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Actually gave the promise grace period instead of waiting for someone to help us and have one there to receive the truck, instead of asking us to leave it there and give the keys to a cleaning person. Then get hit with a charge for a extra day

Chan S.
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I am happy all around with my business dealings with U-Haul. The pickup location was good and the drop-off location was good. Good service, good business.

Sandra R.
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El cliente no dejó un comentario.

JOSE C.
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El cliente no dejó un comentario.

arlyn T.
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El cliente no dejó un comentario.

MINORO G.
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El cliente no dejó un comentario.

CAMERON J.
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Excellent customer service

LILIA F.
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El cliente no dejó un comentario.

JACQUELINE E.
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El cliente no dejó un comentario.

MATEO G.
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El cliente no dejó un comentario.

DRAKE J.
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El cliente no dejó un comentario.

Dan S.
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El cliente no dejó un comentario.

MICHAEL ANTHONY R.
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El cliente no dejó un comentario.

Leigh J.
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El cliente no dejó un comentario.

Javiar H.
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There was no one there who knew how to process my order. It took a long time from start to finish. The young man was embarrassed he was put in that situation.

JOSE ANGEL S.
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El cliente no dejó un comentario.

Crystal G.
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El cliente no dejó un comentario.

CRAIG B.
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El cliente no dejó un comentario.

PAUL S.
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El cliente no dejó un comentario.

CLENTO E.
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El cliente no dejó un comentario.

JOSIAS E.
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El cliente no dejó un comentario.

seana K.
Clasificación:

They over charged me, lied about certain fees, ran my credit card 3xs one charge was unauthorized. They would give me the run around and hung up on me. I will never use uhaul again.

COLEEN P.
Clasificación:

The man who worked here was rude and not helpful. He handed us the keys and didnt walk us to the truck. He said his worker had removed pallets from the truck and we were good to go. He blamed us for leaving with the truck when they had not taken out pallets that were left behind. When I called to let him know I had to leave a message. I got a call back from the man at the rental place 2 hours later saying it was our fault for leaving since they tried to wave us down. He then asked if I was going to bring them back. The answer is NO. The pallets are still sitting outside of our old house. Can someone please call the pallet company and let them know to please come get their pallets? Uhaul is great but I would never use this guy again.

Zihao H.
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El cliente no dejó un comentario.

ROBERT B.
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El cliente no dejó un comentario.

Ruben E.
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El cliente no dejó un comentario.

Mario V.
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Truck was fine, location definitely on the dodgy side...

william A.
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Very professional service. Will use again.

Leanne T.
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BE ON TIME - I arrived at the pick up location at 8:10AM for my 8AM scheduled pick up. I called the U-Haul customer service line and he/she informed me that the manager of the location had just left the premises and would return in 10 minutes. I waited 10 minutes and still no sight of a manager or employee. I called the U-Haul customer service line once more and was informed the manager was "just a few minutes away," -- this was not true. In total I waited 30 - 40 minutes for the MANAGER to arrive. I am a loyal U-Haul customer and have never been so disappointed in the service provided to me that day. I would like to acknowledge the employees working on the U-Haul customer service call line. They were very understanding of the situation and offered to change my pick-up location. (I would have changed my location if the manager had not said he was "10 minutes away" and "just a few minutes away").

PILAR P.
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El cliente no dejó un comentario.

Gabrielle A.
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El cliente no dejó un comentario.

ARTURO P.
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El cliente no dejó un comentario.

mohammed S.
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Unfriendly, make you feel they are doing you favors. Do not explain to you anything. They are too busy in their own business. Here is the key and the truck. Good bye.

Cody G.
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El cliente no dejó un comentario.

CARLOS M.
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El cliente no dejó un comentario.

martha P.
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El cliente no dejó un comentario.

Wesley P.
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We reserved a 20ft truck, never got a call telling us it was or was not confirmed. We showed up to get the truck they told us that they didn't have a 20ft, and they knew the day before they wouldn't have it for pick up. They finally found a location that had a 20 ft truck for us 40 miles away. We showed up to get the truck from the new address they gave us, and it was the wrong address. The guy told us to go to a lumber yard. We showed up there and there was a guy that did not speak English that walked upto us and gave us a phone. The guys were at lunch and asked if we could wait another 20 minutes until they were done. We didn't have a choice. They got back didn't go over the truck with us, didn't give us good service at all. It was a horrible. It took us 4 hrs to get a truck back home so we could move. We will probably not use Ugalde after this experience. I will never recommend Uhaul after the way we were treated. The lady who had the information and did not call to let us know was rosa, at 8866 Utica Ave Rancho Cucamonga, CA 91730 United States 1611 W SAN BERNANDINO RD in WEST COVINA

jorge G.
Clasificación:

El cliente no dejó un comentario.

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