Customer Reviews for Interbay Self Storage
(Distribuidor de U-Haul del vecindario)

144 comentarios

1561 W Armory Way   Seattle, WA 98119

(206) 455-9185

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4:30 p. m.
Horario especial
  • 11/25/2021: cerrado
  • 12/25/2021: 12:00 a. m. - 11:45 p. m.
  • 12/31/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(206) 455-9185

1561 W Armory Way
Seattle, WA 98119

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4:30 p. m.
Horario especial
  • 11/25/2021: cerrado
  • 12/25/2021: 12:00 a. m. - 11:45 p. m.
  • 12/31/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ishan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana B. 
Clasificación:
5.0

Super nice customer service people!

HEATHER H. 
Clasificación:
3.0

Grace was great and super helpful during pick up when the app wouldn't work. The app for pick up is incredibly frustrating. Grateful for the staff at Interbay Storage for being so great during a stressful time.

CALLIE H. 
Clasificación:
4.0

Michelle and her staff at this location were wonderful. What I didn't like was the app. It allowed me to reserve a vehicle for 9:am when that facility didn't open until 9:30am That location placed there vans in a secured lot so I was not able to retrieve the van with your "scan and go self checkout". There was so much wrong with this app that I would rather rent a van or truck from one of the car rental company.

FRANCES R. 
Clasificación:
5.0

I would like to offer a special recommendation to Michelle at your Interbay location in Seattle. I was in Seattle to move my daughter from one apartment to another, which can be a very stressful time. Michelle helped us rent and return a van with her professional and accommodating manner. She facilitated our entire experience with her experience and expertise. I am grateful that U-Haul provided Michelle to assist us and I have already recommended her to others for an expressly positive interaction with U-Haul. Thank you!

Cristina C. 
Clasificación:
5.0

Phil was awesome! Very friendly and helpful.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER BORIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUANG Y. 
Clasificación:
1.0

I was charge for two days?? The drop off time was incorrectly recorded on my invoice. It was returned at 5:15pm not after hours. The uhaul was also in very poor condition.

Mark B. 
Clasificación:
5.0

Picking up and dropping off my U-haul at this location was easily my best u-haul experience ever. Grace, who got us set up with our truck, played a big part in that - she was friendly and gave great explanations/instructions for what we should look out for and the pick-up drop-off process.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise M. 
Clasificación:
5.0

All the reps are really nice so I always go to this location for my uhuals

JAMIE D. 
Clasificación:
1.0

I didn't use the dolly or pads, and you charged me for using them when clearly they weren't touched and threw secure ties have not been broken. You need go remove that $10 fee right now.

Sanam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSE L. 
Clasificación:
5.0

The agent who assisted me was helpful and friendly - thank you!

Claudia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan P. 
Clasificación:
5.0

The Uhaul app is terrible. During return I took photos of odometer and fuel meter and clicked continue. It was not uploading pics and throwing an error. I tried several times, called customer care and after wasting my time for 30 min, tried the return on uhaul website on the browser. It worked. The app is very bad. Please work on improving the app.

VENKAT ASHISH KU S. 
Clasificación:
5.0

I was amazed at how easy this was! It was especially impressive that the information about the truck (like mileage, fuel status) was already populated when I did the self check-in. Everything went smoothly. I think it might be helpful to mention to people doing self check-in that they may need a second form of identification, like a passport, if they are not moving with someone else. Thankfully I did have someone else, but I certainly didn't have my passport on me.

Erin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madden O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KANDICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARITY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN RAYMOND G. 
Clasificación:
5.0

Maybe break down the daily rate to an hourly rate. I mean it's a great money model for uhaul to rent the same truck out every couple of hours for the full day rate but not a great deal for the customer. I paid a full day rate and only used it for 2 hours. And, why such a high per mileage charge? I drove 15 miles, total, and it cost me more than the daily rental fee. Maybe, go one way or the other. If someone is paying the full day rate, for two hours, maybe don't start charging an additional mileage rate until they get above a certain amount. Other than it costing me $30/hour, it was a great experience. The woman at the Armory location was awesome! She deserves a raise in pay for being an excellent representation of the company.

Julius B. 
Clasificación:
5.0

Great pick up and drop off. Truck was clean and well maintained. Overall a great experience

TOMASZ W. 
Clasificación:
5.0

Attendant was extremely helpful!!

Leonard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
4.0

When returning the truck at 12pm the office was closed for lunch(?). Was still able to return using mobile return.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhiwen W. 
Clasificación:
5.0

Great place! Everything was very well handled and definitely would go back. ¡Gracias!

JESSIE MAE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xintong L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY C. 
Clasificación:
3.0

Recently painted truck. I was unable to open back of truck. I had to stuff all items in truck cab as a result.

YVONNE JOYCE H. 
Clasificación:
5.0

Grace and Michelle took the stress out of moving. Best customer service!

JOSHUA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERI SUZANNE W. 
Clasificación:
5.0

Excellent customer service from the whole team!

Blake S. 
Clasificación:
3.0

Never again. After going through lengthy and thorough online reservation process complete with credit card verification, drivers lic, etc.., I was required to submit (at rental facility) multiple personal contacts (name, phone, address, email) to complete reservation. Do I really need to offer up my friends and family as sacrificial lambs to the Uhaul data base (wtf are you going to do with that information???) in order to rent you 10' cube truck for $20/day?? The check in process was even more painful requiring submission of no less that 8 photographs detailing parking location (same as pickup and ONLY option), interior floor and box (much cleaner than the condition I took delivery), gas gauge, odometer, etc.. no less than a 20 minute exercise. Felt bad for the poor kid working the desk who probably couldn't get a job anywhere else saddled with executing this shit protocol. Off to Yelp and Google.

JOHN H. 
Clasificación:
5.0

I really can't think of anything - keep up the above average consumer interaction and you will stay on top.

CHRISTOPHER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

The person at the desk was great. She was even training someone and the whole process went fast.

MARY M. 
Clasificación:
5.0

The staff at this location is excellent, kind and professional. Michelle is a pleasure to work with.

MICHELLE M. 
Clasificación:
5.0

Of all my Uhaul experiences, this location has been the BEST… Please note that, thank you!

WILLIAM S. 
Clasificación:
1.0

The woman at the location was amazing but uhaul needs to fix their system. Apparently I rented from a third party location their hours and options are different then what I made my reservation for. 1. Reservation 9:00, location opens at 9:30. I had movers scheduled for 9:30. 2. Reservation drop-off at a different location. Third party location requires truck returned to them. Doubling miles and adding an hour. There is another uhaul down the street. If I was aware of these issues I would have just changed locations.

BRIDGET C. 
Clasificación:
5.0

Excellent, clean, friendly and efficient. Would use them again 100%

FREDRICK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fergus F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANWEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
3.0

They gave me a van with fuel close to 20% Apparently if the tank is close to 15% and you don't choose self refill option they charge you $30 extra. Service was good, but they found a way to mint money.

NAVEEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE W. 
Clasificación:
5.0

The staff inside were very nice and helpful!

Joseph M. 
Clasificación:
3.0

Give more notice about needing to have 2 additional contacts available to answer a phone call yay the time of pick up when doing contactless pickup. I didn't know that was necessary and it really delayed my pick up because I had to call 2 friends to make sure they would be able to take a call just to verify that I was picking up this U-Haul.

Christina L. 
Clasificación:
5.0

Excellent friendly and fast customer service! A pleasure to do business with. Gracias

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno G. 
Clasificación:
5.0

Nothing. Customer service was better than expected. Especially enjoyed quick and efficient service.

PRESTON N. 
Clasificación:
1.0

When I reached the truck was not there and then they routed me to another location (after at least a one hour wait) when online it said I have a guaranteed appointment (otherwise they will re-imburse 50$), horrible experience, will never recommend U-haul again to anyone. I even spoke to the Uhaul manager in Tacoma and she wasn't helpful either.

Shishir A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
5.0

Prompt and really helpful service -- will definitely use again when the need arises. ¡Gracias!

David D. 
Clasificación:
5.0

Locks were hard to open. A little video would have helped.

Ken F. 
Clasificación:
4.0

Be more clear that the rental is for 24 hours regardless of how long you use the truck. What's the incentive to be quick if there're no shorter increments with lesser rates?

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
1.0

I have never been so disappointed with the customer service to just drop off my uhaul

Amy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
1.0

You a******s changed my s*** 6 times. **** UHaul.

Dwayne H. 
Clasificación:
5.0

Redo your Android app. It is very buggy, crashes or just stops working.

Simon T. 
Clasificación:
3.0

The truck that I had reserved has not yet been returned. Fortunately there was a 15' truck available that I was able to use instead; however this slowed down the pickup process when I was already on a very tight timeline. The verification process for mobile pick up was terrible; I provided my work number, not knowing that the number had to be answered immediately. As this was a Friday afternoon and we are working remotely due to COVID, there was no one to answer the call. Had I known that I could have provided of my Passport instead, I would have brought that with me. This delayed my pickup even further.

Elsa M W. 
Clasificación:
5.0

Grave had the best customer service I have ever had. She was very professional and respectful. Because of her I plan using U-Haul for a very long time.

Aniekan I. 
Clasificación:
5.0

Nothing. The attendant, Grace, was amazing. She was nice and friendly. Most of all, she made the process of renting a U-Haul vehicle a simple and enjoyable experience. 10 out of 10!

Marshall B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artem M. 
Clasificación:
5.0

Your uhaul app for online check out etc.... needs to be improved....very buggy....

Kate T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

Please make it clear-er how to pick up trucks when your office is closed.

Tom M. 
Clasificación:
5.0

Nothing... everything was great! :)

Victoria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten B. 
Clasificación:
5.0

Very friendly staff and dedicated place to leave my car so I felt it was safe. Exceeded my expectations!

Tanya G. 
Clasificación:
5.0

thank you.

TODD B. 
Clasificación:
5.0

Competent, helpful, and friendly staff. Thanks.

Matthew C. 
Clasificación:
5.0

The process of renting a u haul was very convenient and easy. Both of the staff I encountered - Michelle and Scott were very friendly and helpful both over-the-phone and in-person. Your facility looks very nice and I am interested in moving from Public Storage down the street to Self Storage. I didn't have time for Scott to show me around but I plan to come back. Thank you for your great service!

Ashley M. 
Clasificación:
1.0

The rep misread the gas from the previous trip. I tried to report it but for some reason it didn't submit. I went 4 miles and you charged me for 4 gallons of gas and a $30 charge which I'll be calling to dispute. The girl at the agents office at Interbay storage “grace” was horrible. She didn't care at all.

Jamie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
3.0

The truck was clean enough, but it had just above one eighth of a tank of gas when I picked it up. Who wants to immediately have to fill their truck with gas when they're on a moving schedule? It just seems to me like anything under a quarter tank is sloppy and negligent to your renters.

Alexandra B. 
Clasificación:
5.0

In-person was much faster and easier than attempting digitally. I would only recommend the in-person experience in the future.

Taylor J. 
Clasificación:
2.0

Refund customers on over payment on gas. It's not fair that I have to pay for the next person to use the vehicle on my dime.

Mena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleanor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devashish M. 
No se han enviado comentarios para esta ubicación.

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