Customer did not leave a comment.steve M.
Customer Reviews for Instant Smog Check
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service, Excellent Employees. Great Truck. Very Satisfied.James W.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.MANUEL M.
Easy processJuana V.
Customer did not leave a comment.Maggie M.
Staff were OK, but some could be more friendlywalter F.
truck had very dirty interior windshield and mirror as well as heavy smoking smell.sabine S.
The person digitally approving my information before allowing me to get the keys was not very responsive or communicative, and was slow. They or AI needs to ensure they are working on things or to provide status updates so you're not sitting in the dark.Nathan S.
Deeply Appreciate the health conscience non/no smoke truckðŸ™‹ðŸ¼â€â™‚ï¸ðŸ˜ŠðŸ¥³ðŸ¤™ðŸ»ðŸ’«Rader R.
Great customer service and wonderful car tooPaul M.
Truck steering was loose, lots of play in the steering. Truck was hard to keep straightMARCO C.
Customer did not leave a comment.Bridger G.
Customer did not leave a comment.Laurent H.
Customer did not leave a comment.Alexandra B.
Customer did not leave a comment.morgan V.
Customer did not leave a comment.DAVID W.
The location was fine. I had issue with the corporate u-haul. Spend hours waiting for someone to respond the customer service calls. Though I ordered the mobile pick up, but ended up with a pick up at the counter.Liliia B.
They made the overall experience very simple and quick.FRANK W.
Great customer service!Michael L.
What the hell is 12.5 gallon ez fee it was 75 dollarsRILEY R.
The manager and staff were very professional, friendly and amazing. They delivered a 5 star customer service. By far from all the cities I have been: New York City, LA, SF, Chicago, the San Diego PB location is by far the place to go.RICARDO V.
All of the equipment was half the price of the place I went prior. They didn't charge me any uncalled for fees and were super friendly!LEAH J.
Customer did not leave a comment.Alexander R.
1) The cab was clean. The interior of the van was clean. However, the windshield was so dirty you could hardly see through it. Minor thing, because I washed it in a gas station, but just something to note. 2) I have never yet been able to complete a checkout with my smart phone. I got all the way through to the point of taking the picture of the fuel level and mileage, and the button just did nothing. The attendant surmised that the U-Haul servers were overwhelmed - he seemed to think that was common. So, he checked me out from his terminal, however the whole process of your server glitch cost me 1/2 hour in a very long, busy day. 3) Check-in afterhours with my smart phone worked fine. Except - it thought I owed a whole tank of gas, when I had already purchased gas above the level when I received the van. I contested it in the app at that time, and I am pleased to report that the charge to my credit card was the correct charge that I expected. So, someone along the line did act on my comments in the app and did correct the final invoice. Thanks. I suspect the fuel level disconnect may have been related to the phone app hanging up and the attendant then doing the checkout. 4) Successful move. Things are fine now.Joseph J.
Get a new location with new staff. I said that I need a cargo van for one day. I got a 1/4 tank with it, then returned it with 1/4 tank. I was charged for a additional day after the fact of returning it the same day. I was also charged a gas fee of $65.00. As well as horrendous customer service from the staff.kenneth S.
Customer did not leave a comment.BRANDON T.
Professionals!!! These guys are awesome, helpful and very cooll. Thank youHUGO C.
Customer did not leave a comment.BLAINER D.
Everything was fast and easy. The staff were friendly and helpful.John D.
Customer did not leave a comment.suamy M.
Customer did not leave a comment.Marissa L.
I picked up the truck with slightly below 1/4 tank gas. I returned it 3 hours later with slightly above the 1/4 tank. I asked them to check while I was there and they said do not worry. Afterwards they charged me more than $50.00 for gas!!. Beware, very dishonest. I will take it up with Uhaul.Massoud M.
Excellent service! Thank you!WILLIAM H.
Reserved a 15 foot truck and an appliance dolly. No dolly available because I was told they can never guarantee they will be. Whats the point of confirming its reserved when its not? Defeated the entire purpose of the rental. At least I was able to drive to another uhail location to rent the dolly. Almost wasted a whole day.BRUCE B.
Customer did not leave a comment.Moisesarmando R.
The guy who checked me in is Awesome, I forgot his name but you guys can look him up. Please give him my deepest gratitude for his kind Service. Thank you very much Mark*Mark E.
Customer did not leave a comment.Steven D.
Great service by manager nancy and team thank yourosa J.
blankets open and left in bay. Truck unclean, Overcharged after returning vehicle - returned the vehicle at 1:41pm (due by 2:00 pm) and the truck was not entered as returned until 2:30, charging me for an extra day. Still unresolved.Peter L.
Customer did not leave a comment.Constance M.
The service was quick and polite. However, though we returned the truck 1/2 hour before it was due, I got a phone call asking me when I would return it. It seems they had forgotten to check it in. I had been told I would be sent a receipt but never received it.CYNTHIA D.
Customer did not leave a comment.Ryan T.
Customer did not leave a comment.MARY E.
Customer did not leave a comment.Sheridan E.
Overall good! They made the process of moving quick and easy. No long wait times or excessive paperwork to fill out, and they were very accommodating of letting me change my U-haul pickup time to a later pickup time since packing and moving got a bit chaotic. Would definitely use them again!Kristen N.
Truck was sprayed with mud on sides, had mud tracked inside cab, and door foam liner fell down each time passenger door was opened. I went a total of 17 miles and put in $6 worth of gas (I have receipt to prove it) yet was charged an additional $11 fuel refill fee. I called to find out why I was charged extra and they said they didn't know, but maybe gas was a tick lower. I made sure gas was at same level, but wasn't paranoid enough to take photos for before and after besides the scrapes on the side prior to the rental. There's other locations and companies that I'd much rather support, likely won't be backBRIAN F.
Easy to check in and out. Would recommend.ALEXANDER B.
Customer did not leave a comment.james D.
Great experience. Thanks!JULIA S.
I extended my rental after a few days. The original charge was $98. I called the toll free number because the rental place was closed. The customer rep said the charge was going to be $151 to extend 7 days. The hold on my card was $250, overdrawing my account. I returned the truck early and was charged another $42 after the placing a total hold of $348. My total bill came to $141. But they had $348 on hold. I was never told anything about the extra hold amount.ROBERT B.
Great service and team! Thank you!Maryam S.
Thank you for great service-Nancy is terrific!MARYAM S.
Customer did not leave a comment.Ben W.
The drivers seat handle was broken, so I couldn't adjust the seat to my comfort, but other than that I was very comfortable driving it. I wasn't happy with there communication, they couldn't explain correct information in regards to miles, drop off prices. It was all miss understanding because then they said I could have saved some money, but they didn't let me know. Just to let you know I was not the first time renting a Uhaul, & this was the first time that it was a (Big) Mess!!!!!!!!!!Lydia T.
The gas gauge was registered incorrectly on the computer, however with our service contract as proof, they allowed us to turn in the car with a quarter tank - as we were given it.Robert K.
Customer did not leave a comment.Monica B.
It took a long time to get the truck even though i had done it on the app. Also, they didn't have the dolly so it took a long time to remove from reservation.GINES M.
Overall solid service.Evan T.
Customer did not leave a comment.Brion M.
The pad I ordered weren't in the truck but that ended up being OK and uhaul took the charge off. I was also able to extend my truck rental when the movers hired through uhaul didn't show up and we needed the truck for longer.Elizabeth J.
Customer did not leave a comment.Jerry C.
I had purchased extra supplies online expecting them to be at the pickup site they did not have any supplies nor did they carry any , also when making the reservation the website automatically had charges built-in for a dolly, furniture dolly, and blankets which I did not need. There was no way to delete these other than having to call U Hale rep on the Phone to do soSteve K.
Customer did not leave a comment.STEPHEN C.
I need refunded for the blankets I didn't get, plus there is an unauthorized add on fee. Please call me to get this straight. 6192610295david S.
Customer did not leave a comment.RYAN P.
Did not have the reserved equipment in the store. I reserved an appliance dolly and there was NOT one available. They substituted a regular utility dolly instead. I felt I should have received a significant discount on the rental. This is not what I have come to expect from UHaul!!Russell H.
I was charged $100 on my card and thats was befire i returned truck back in.. So $100 after i leave the lot then when i do return the truck i am told i will be charged $43.09 for my rental.. So i got charged twice.. And they didnt ask for a deposit or i was told by the manager that i would get charged till after return the truck?? Wtf??? Double charged.. I just wasnt happy how they handle me .Bernadette M.
Great customer service and guidance.jose S.
Customer did not leave a comment.Kristina Y.
I don't know why my final statement included a credit card fee of almost 15%.Ira G.
Customer did not leave a comment.Laura C.
Since I was new to U-Hual, I asked about the gas on return and was told to fill it up before returning. When I called to extend the rental for a second day, the representative at the 800 number told me to fill it up. After putting $70 in the tank, I was told at the return location that I only had to put it back to where it was when I rented it--at about half full. In addition, I was told that I had to return the car a full hour earlier than I had rented it because it was already rented for 8:00 on Saturday. Saturday morning was heavily fogged, and caused me to leave at 6:30 for a ten minute drive, but got me to the location after 7:00. It was unsafe to drive faster, but by the time the location manager could get me checked in, I was already over the limit and added another day of rental. Even though she had to charge me for it, she forgave $20 because of the circumstances. On top of all this, that truck was still sitting there an hour later--if it was actually rented ror 8:00, the renter would have been there. I feel I was taken advantage of by U-Haul policy. I would say that manager is the only reason I would rent here, again, because she knew I had been taken advantage of on the gas return and the early return. So, in addition to the rental rates, which were deceptively low at $19.99 a day, and the ridiculous $1 a mile for 69 miles, and $70 for gas, this two-day rental racked up $180--quite a lot when compared to Budget Truck Rentals with better fuel economy. I have no complaints about the employees--they couldn't have been nicer--it's just a shame that the company policies take advantage of situations like these at every turn.SHARON C.
Customer did not leave a comment.Gregory L.
Customer did not leave a comment.yaron R.
Customer did not leave a comment.Spencer P.
My experience with uhaul in general has gone from bad to worse over the past few years. Your ability to remain the lowest cost truck rental service came at the cost of service and quality. I'm pleased to say that my experience this time was different. They had everything i requested, at the time and location i reserved it, and they were friendly and polite and got me in and out efficiently. I hope this experience marks a change in priority for the company of moving back towards a service oriented model and appreciation for the customers who allow you to remain open for business! This team deserves recognition for their great service, and I hope others can learn from them!Justin D.
The equipment that I requested and made an appointment for was not available and I still was charged for that equipment even though I never received it. Also, the gas tank was at 1/4 when I picked it up, so I returned it filled to 1/4 and I was charged $20+. I'm still waiting for a partial refund.BRYCE A.
Great service! congratulations.Margya B.
Great Job !Cesar M.
The uhaul was disgusting inside and not sanitized at all. Coffee stains everywhere and dirty nail clippers left in them. Especially during a pandemic, the uhaul should have been cleaned or sanitized.Michaela D.
Let them know that, even though it's clearly closed, they can do everything themselves. Prices should be cheaper because customer does everything that a paid receptionist would do.Janine F.
As a repeat customer. Great efficient service.William W.
Customer did not leave a comment.Michele D.
Nancy was very helpful. It was the easiest truck rental I have ever experienced.Joseph S.
Customer did not leave a comment.Loretta A.
Someone helped me drive the truck to fill up with gas. Saved me $35. That's amazing customer service. These guys are great.Sydney T.
The staff was great and I would rent again but my gas was at 1/4 tank and I was told it was 3/4 tank. If I had not photographed the mileage when I started I would not have realized the mistake. I Assume it is due to Covid 19 that it happened since agents are not walking u to the car to confirm but that would have been a very expensive mistake. I did have to wait a while to get my truck and I would have thought they would have given me extra time for my wait but it wasn't offered and I didn't need it. Maybe they would have if I asked. The mechanic who was not helping me directly was the most professional and polite man. He clearly cares about the image of the location.Brynn M.
Super fast & easyCameron L.
there is an error in the miles entered, they got 5 extra milesJuan N.
I was charged for two rental periods after only using the vehicle for 4 hours and paid for more plus 50 miles of mileage.Eric L.
Customer did not leave a comment.Nana K.
Customer did not leave a comment.Andrew P.
The location, Instant Smog was great. But that was not where I ordered the truck. UHAUL changed my reservation to a different town because I had ordered there in the past. I had to drive 10 miles out of the way. Customer service was unhelpful and took me an hour and half to figure out that all they could do is give me a .10 cent discount on mileage. The systems were down, no one could speak or answer why my reservation changed. It's like this company just started renting trucks, not renting from here again.Jaime C.
Truck was very clean. However, driver's door would not close securely and extra force had to be used to close the door. The window crank on the driver side fell off each time the window was opened or closed. Also - UHaul policy to bring the vehicle back with gas at the same level as when received is inaccurate and unfair. Vehicle should be delivered with a FULL tank of gas and returned with a FULL tank. I know I gave you more gas than I used because I had no way of knowing the CORRECT AMOUNT of fuel consumed.Bruce R.
Customer did not leave a comment.strychlan H.
Customer did not leave a comment.Fabiano P.
Be honest about the price.j sandro S.
Customer did not leave a comment.BLANCHE L.
Location is fine. People were good. The internet pick up was terrible. It did not work, and nobody was answering the chats. I will never use the online service again.TAYLOR J.