Customer Reviews for Inola Tool & Equipment Rental
(U-Haul Neighborhood Dealer)

102 reviews

29306 S Hwy 88   Inola, OK 74036

(918) 543-6929

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/7/2021 - 12/18/2021: Closed

Services at this Location:

Contact Us

(918) 543-6929

29306 S Hwy 88
Inola, OK 74036

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/7/2021 - 12/18/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perhaps make the website more user friendly. Thanks, Judy

JUDY K. 
Rating:
4.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

marvin B. 
Rating:
5.0

Customer did not leave a comment.

Mai T. 
Rating:
2.0

Customer did not leave a comment.

Jim U. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

LONNIE B. 
Rating:
5.0

Customer did not leave a comment.

BD D. 
Rating:
3.0

Customer did not leave a comment.

JESS M. 
Rating:
5.0

Maybe a free lunch with every Rental LOL . No seriously everything was great thank you .

BRICE V. 
Rating:
4.0

Customer did not leave a comment.

Beverly T. 
Rating:
1.0

This guy runs this location out of his house. There was weed on the kitchen table. Dogs everywhere, and the house was very dirty. He keeps the equipment out in a field. Was very muddy that day and I nearly got stuck bringing the trailer out. I would not recommend this location.

Kelley F. 
Rating:
5.0

Customer did not leave a comment.

Audra C. 
Rating:
1.0

I arrived at this location with nobody to answer the the door the first few times I tried. I called and honked my horn. After a few minutes I saw someone at the door, it was a young teenage boy who said his parents were probably out shopping but want sure. I told him I made a reservation and he gave me permission to take the small trailer. I arrived back two hours later with the owner screaming at me and the family. I noticed right away this guy was drunk. His wife tried to calm him down several times with no success. He said I improperly checked it out, screaming who's going to pay for it. I told him I wanted to call my wife because she made the reservation and entered our credit card information. I ended the conversation with my wife after I confirmed with her it didn't charge my card. I then calmed the guy down and went into his residence to help him enter the information into the computer. He did end up apologizing before I left. This is the worst experience I've had renting or purchasing anything!! I will next time, look to a different location.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

The vendor went out of his way to make sure I had everything set up correctly to pull the trailer. I appreciate it!

Luke D. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
1.0

When you walked into this person house it smelled like dog feces and urine then he has dogs jumping on you and barking the whole time your trying to pick up your rental . Then he proceeded to tell me he doesn't have the extra items I picked with the uhaul.when he can't get the computer to work right he began cussing and gets mad . I left covered in dog hair and sick from the smell .

sedena A. 
Rating:
2.0

He didn't have correct information.

Marcel B. 
Rating:
5.0

Customer did not leave a comment.

susan P. 
Rating:
3.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

janice S. 
Rating:
5.0

The cost was way higher than we expected. We could have hired movers for almost the same amount & will when we are ready to move things out of storage.

Kay T. 
Rating:
4.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Supply dolly and straps with the truck

KRISTEN G. 
Rating:
3.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

The location proprietor went and got the truck size we needed from another town. He was professional, courteous and friendly. I will definitely recommend his location and will return when I need to rent a Uhaul product again.

julie K. 
Rating:
3.0

OWNER WAS VERY PLEASANT AND HELPFUL. TRUCK WAS IN EXCELLENT CONDITION. NOTHING NEEDS TO BE IMPROVED.

james H. 
Rating:
3.0

Turned in the trailer on the 18th at 5:18pm but record shows turned in on 19th at 10:37am

KEVIN K. 
Rating:
3.0

Customer did not leave a comment.

Will M. 
Rating:
3.0

Customer did not leave a comment.

Missy Y. 
Rating:
5.0

Customer did not leave a comment.

janan C. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
3.0

Owner was friendly and helpful. Office in house smelled like cigarette smoke. U-Haul truck was clean but smelled like cigarette smoke.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

donn R. 
Rating:
1.0

This is my 3rd u-haul rental through several different U hauls. Each experience been horrible. Takes way too long to rent the equipment. The people renting the equipment seemed to have no idea what they're doing. The prices seem to keep getting higher and higher.

JENNIFER H. 
Rating:
3.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Thank you Pete for going above and beyond to help us through this difficult time.

Rodney F. 
Rating:
3.0

Well this drop off location is someones home. Very awkward. Was not home at time of drop off. But he did call back immediatly and told me to leave truck and key. I cleaned the truck. Except for rhe cigerette ash. Made it very hard in truck because I'm allergic to cigerette smine ans ash. Truck was swept out. Left it with more gas than pick up.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

BRAD W. 
Rating:
4.0

Customer did not leave a comment.

selina L. 
Rating:
4.0

I changed my pick up location and size trailer at the last minute - both this location and Uhaul customer support (her name was Rhonda) were extremely helpful and accommodating. Such a pleasant change from customer support in general these days. Big thumbs up to both.

Wayne M. 
Rating:
3.0

No issues whatsoever, but the location was a personal residence, and I wasn't even sure it was the right place when I got there, be it not for a small sign I saw. The gate was closed, but probably due to the time of day. The drop off was quick, uneventful, and the person there was courteous and helpful.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

tanya A. 
Rating:
5.0

Great experience overall. Great guy running the show, and the truck was a huge help in our move. Kudos

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

The gentleman was awesome! Thanks for all your help!!!!

stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
2.0

The truck has "Change Oil" light immediately upon starting and he simply said to push the reset button and it would go away. The Check engine light lit up a few miles later with the same "Change Oil" warning. Later the change oil light began blinking and I had to take it to another dealer to exchange the truck. The location was difficult to find because it was a private residence, and we happened to see the truck sitting under a tree and took a guess that was the place.

Robert M. 
Rating:
5.0

Nothing. They were great

TRACY O. 
Rating:
5.0

Pete is awesome, efficient, helpful, professional, kind, friendly,!!! I have rented from him multiple times... Always a great experience!!!

Samantha R. 
Rating:
5.0

Our experience @ Mike's Auto care in Pryor Oklahoma was the worst experience ever. They really aren't very good at what they do. But the service we received in Inola, Oklahoma was great.

SHARON C. 
Rating:
1.0

Have a more professional environment. I had to sign the paper work in his living room while he drank beer and his wife watched soap operas.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

DAVE C. 
Rating:
5.0

I would have preferred to pick up my U-Hual Truck closer to town and avoided the extra mileage charges. Otherwise, everything else was perfect.

JENNY S. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
3.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

I called the "800" number first and spoke with a SALESLADY who told me when I asked that she worked off commission and overpriced my needs. I spoke with the gentleman who ran the location (REAL AMERICA) closest to where I actually needed the truck and he was GREAT!! Truck worked OK for my daughters wedding. Send me a T-shirt for my business (2X). Thanks

James P. 
Rating:
4.0

All was good and rep. was very friendly

greg W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
3.0

Customer did not leave a comment.

DON O. 
Rating:
5.0

Pete is a wonderful, kind, knowledgable , helpful person!

SAMANTHA R. 
Rating:
5.0

Customer did not leave a comment.

randy D. 
Rating:
5.0

Customer did not leave a comment.

DAVE C. 
Rating:
4.0

Suggestion, make certain that the fuel gauge is functioning properly as we discovered about 35 miles into our trip that it didn't function at all. The engine oil level was also 1 quart low.

REX F. 
Rating:
3.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

aaron S. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

VANDA B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
4.0

Customer did not leave a comment.

MAX A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
4.0

Very friendly and personable.

Donna T. 
Rating:
5.0

Best Service ever!!!

tony T. 
Rating:
5.0

Very great service! I was in and out and trailer was in great shape. I had no issues he answered all my questions will rent from again.

tyler K. 
Rating:
3.0

Cab of truck reeked of cigarette smoke. Other than that, all was satisfactory. Thank you.

DEIDRE H. 
Rating:
4.0

Due to the location mix-up on my contract he allowed me to drop off there without any issues and said he would see if he could get the drop off location changed so i wouldn't be charged for the mishap, or have to waste gas to drive out of my way.

Maggie E. 
Rating:
4.0

Customer did not leave a comment.

Alan A. 
Rating:
4.0

Very personal service. You are dealing with one, well informed person that does it all.

KEN J. 
Rating:
4.0

Customer did not leave a comment.

GAVIN F. 
Rating:
3.0

Customer did not leave a comment.

dale L. 
Rating:
4.0

Customer did not leave a comment.

BYRON K. 
Rating:
5.0

I was taken care of very well. He explained my contact and answered all my questions my experience here was very good

MINDY W. 
Rating:
5.0

Peter was most helpful in giving me directions to his location and assisting with my contract questions. Location was tidy and easy to maneuver around with an attached trailer.

JOHANNAH L. 
Rating:
5.0

You just can't improve perfect. We had a wonderful experience. with U-Haul. The gentleman took us through and explained everything from start to finish and had us on our way. I haven't had such wonderful service. Thank the gentleman at Rental pick-up for us.

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

TASHA K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA V. 
Rating:
4.0

Customer did not leave a comment.

BILL S. 
Rating:
5.0

Customer did not leave a comment.

JULIA T. 
Rating:
3.0

Pete, the man incharge went the extra mile for me, no improvements needed.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

KERRY S. 
Rating:
4.0

Customer did not leave a comment.

sid F. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Customer did not leave a comment.

Bob O. 
Rating:
5.0

The tiedowns and rachets for the dolley were rusted shut, they would not move to open or close without using a great deal of force or a hammer.

Bonnie B. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
No reviews have been submitted for this location.

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