Very nice people- I highly recommend doing your Uhaul business here only.
Thomas C.
Customer Reviews for Innovative Resource Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The service I received was friendly, courteous, and a pleasant experience during a difficult time in my life....
Stephanie W.The service in the equipment was outstanding can't say enough they do a really good job there. Gracias.
john P.Considering the location was completely out of our way and inconvenient it was okay Even the young man working there told us there was a location on the other side of town that was closer to our address and that is where our drop off should have been Overall it was alright
Tomas S.Personnel were friendly and apologetic about their network slow operation and inability to process payments immediately. Otherwise the personnel were very helpful bringing the trailer and connecting to my vehicle.
Edwin P.Nothing they were on top of it.
Chester H.The "Open" sign was lighted, but no one was on site during operating hours. Called and went to voicemail. Left a message - did not receive a call back. Thankful that the bill was correct.
Gregory A.The staff answering the phone said a very disrespectful and racial thing over the phone
Brittany T.I have received several emails that were not meant for me (mistaken email address) and have notified U-Haul several times to rectify the situation, but I am still receiving them.
tim C.Don't be rude!
Stephanie M.Great service here at this location
Edwin T.Night lights don't work, had to turn emergency lights on at night.
salem S.Besides the setting up account everything went flawless
Christian V.Nice guy with a real life social barn cat! No problems with return
ANDRES R.Have more equipment
ruben L.Better kept yard. Instructions on the process that look corporately printed. Maybe at least one attendant.
Marc O. D.This location is difficult to find…both Google and Apple Maps couldn't provide correct directions to this location.
audrey M.Never spoke with anyone. I returned the equipment via mobile app. Great experience! In and out !
Larry R.The place just looks run down. The sign said they were open, but nobody was there, although the gate to the back was wide open.
Eric S.Ninguno
justin L.The office was closed & I returned the trailer mid-afternoon.
Alan B.Thank for the services they provided to my mom an me
mairi G.Have a clean setup.
STEFAN L.Great service, trailer was inspected, hooked up and lights checked.
Richard M.Excellent service at this location.
Wyatt S.His customers service is excellent, awesome. Extra nice young man.
Pablo S.I only spoke on the phone with the gentleman but he was professional and polite
Byron H.The man that completed our paperwork was smoking inside the building while we were in there.
Melanie L.Prompted and good service
william B.Do not send customers across town when the reservation, was a lot closer, 45 minutes just to go pick up unit, is not acceptable
Steve C.Quit asking for friends and family phone numbers
Silvano M.Easy experience. First time renting with Uhaul. Friendly and convenient!
Lori W.Friendly and very helpful. Kindness seemed to be spread throughout your services, phone, stores and returns. Gracias
Rebecca M.I got nothing to say, except for the one in oddessa by the university Rd, real bad service...
george G.Very helpful getting the billing straightened out.
Julie B.All was great
sandra P.No problems with return
peggy B.I wish they would have given us a break on some of the days once I rented it in N.C. I ended up in the CICU in N.C. hospital where I almost died so that's why it was delayed in getting to Texas. I was there from Monday (Martin Luther King Day) till the following Friday. I wasn't able to do anything for 6 days then my husband got there to load up and bring me and trailer home. He tried to explain to get s break but they wouldn't hear it. Some times things happen way beyond your control. In my case I was bleeding to death. Y'all need to take emergency hospital stays should be given some discount since was an act of God. Thank you. We will continue to us U-haul in the future.??
Penney L.keep up the good work! I use U-Haul fairly often, best people, best equipment, always a good experience, never a hassle. Whichever agent I use; Innovative Solutions; John's U Haul of Midland; Dave's NAPA always good, and always fun, 'specially with John.
Richard B.Excellent customer service! Even helped us install and gave us cold waters!
Tyrone T.I had reserved a uhaul the night before picking up. When I arrived at pick up store on wall street in Midland TX. The trailer was not there. The representative that I talked to was absolutely disrespectful to myself and the customer who had the trailer. He then called another uhaul supplier and said they had a trailer for me. When I arrived at that location to pickup trailer. They didn't have one either. So I had waisted my gas, my time trying to get a trailer that I had reserved. I ended up getting a trailer van, which was not what I agreed to pay for or what I wanted or told what I was getting. Got charged two times for a hitch!!! And now have been billed almost $200 for a horrible service!!!!
Jessica R.Very unorganized, it took almost an hour to get done.
Bruce A.Nothing. Staff was excellent and helpful.
DAVID S.The associate was very helpful and knowledgeable
Roger D.fast and easy drop off. very satisfied
Sammy B.It's a little far from town
Mike H.Front end out of alignment and power steering block going bad. Cargo box roof leaked like a sieve and got the majority of our furniture wet. Some has water stains and irreparable. I will never rent from uhaul again and would not recommend uhaul to anyone.
Felix T.He was super nice and everything was ready to go! He was really helpful! Perfect!!
CARLA L.I went to drop off the trailer at this location in their hours of operations, and no one was there. The doors were locked and no employee to help me return the trailer. I sat there in the parking lot for 30 minutes to see if someone was just late and nothing. Thus, I called the 1800 number and had them return my trailer. Later that day around 12:30- 1pm, I received a text from the owner of the location telling to drop the trailer in the parking lot. He opened at 9am.
michael M.The folks at inovative resources were awesome to deal with really friendly and nice they represent U Haul well
dusty N.Great
Jeremy A.