Customer Reviews for Innovative Resource Solutions
(U-Haul Neighborhood Dealer)

130 reviews

9704 W CR 60   Midland, TX 79707
(We are closed for lunch fron 12:30 PM to 2:00 PM Monday thru Friday)

(432) 699-4084

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(432) 699-4084

9704 W CR 60
Midland, TX 79707
(We are closed for lunch fron 12:30 PM to 2:00 PM Monday thru Friday)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing at all.

Michael M 
Rating:
5.0

Great experience. Helpful and friendly staff.

Jimmy W 
Rating:
5.0

Exceptional customer service! Very sensitive to customers needs. This has been our most difficult move, but the staff of UHaul has gone above and beyond to help us however they could.

JAMES C 
Rating:
4.0

Customer did not leave a comment.

ISRAEL D 
Rating:
1.0

No one was there to receive during hours and they asked that I drop off the U-Haul and they would send a receipt based on camera footage, didn’t get that instruction till calling them. Rude when I asked questions; like I was suppose to know that I just drop it off and no one was going to be there to receive the unit. Door to office was blocked by a ordiment of some sort and there was no notice or instruction on drop off procedure until I called to ask. Seemed awkward and weird. I was hesitant to just drop of a unit at an unattended location but time did not allow me to hunt another place to return.

KEVIN L 
Rating:
5.0

Customer did not leave a comment.

Melanie B 
Rating:
5.0

Customer did not leave a comment.

ULYSSES J 
Rating:
3.0

I was unable to get in touch with anyone at this location. I have no real way to judge how I liked it.

ron g 
Rating:
5.0

Extremely pleasant..very pleased

Al K 
Rating:
5.0

Gentleman was very helpful and kind will definitely be recommending this location.

Cliffton P 
Rating:
5.0

Very nice people- I highly recommend doing your Uhaul business here only.

Thomas C 
Rating:
5.0

The service I received was friendly, courteous, and a pleasant experience during a difficult time in my life....

Stephanie W 
Rating:
5.0

The service in the equipment was outstanding can’t say enough they do a really good job there. Thank you.

john p 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

Sherlonda O 
Rating:
3.0

Considering the location was completely out of our way and inconvenient it was okay Even the young man working there told us there was a location on the other side of town that was closer to our address and that is where our drop off should have been Overall it was alright

Tomas S 
Rating:
4.0

Personnel were friendly and apologetic about their network slow operation and inability to process payments immediately. Otherwise the personnel were very helpful bringing the trailer and connecting to my vehicle.

Edwin P 
Rating:
5.0

Nothing they were on top of it.

Chester H 
Rating:
4.0

Customer did not leave a comment.

DANIEL P 
Rating:
3.0

The "Open" sign was lighted, but no one was on site during operating hours. Called and went to voicemail. Left a message - did not receive a call back. Thankful that the bill was correct.

Gregory A 
Rating:
1.0

The staff answering the phone said a very disrespectful and racial thing over the phone

Brittany T 
Rating:
5.0

Customer did not leave a comment.

Edgar A 
Rating:
4.0

Customer did not leave a comment.

Darren P 
Rating:
4.0

Customer did not leave a comment.

brent o 
Rating:
4.0

Customer did not leave a comment.

Nolan W 
Rating:
5.0

Customer did not leave a comment.

JARED S 
Rating:
1.0

I have received several emails that were not meant for me (mistaken email address) and have notified U-Haul several times to rectify the situation, but I am still receiving them.

tim c 
Rating:
5.0

Customer did not leave a comment.

gilberto a 
Rating:
1.0

Don’t be rude!

Stephanie M 
Rating:
5.0

Great service here at this location

Edwin T 
Rating:
2.0

Customer did not leave a comment.

Chris N 
Rating:
5.0

Night lights don't work, had to turn emergency lights on at night.

salem s 
Rating:
5.0

Besides the setting up account everything went flawless

Christian V 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

Nice guy with a real life social barn cat! No problems with return

ANDRES R 
Rating:
3.0

Customer did not leave a comment.

Tim L 
Rating:
5.0

Have more equipment

ruben l 
Rating:
4.0

Customer did not leave a comment.

Anton F 
Rating:
3.0

Better kept yard. Instructions on the process that look corporately printed. Maybe at least one attendant.

Marc O 
Rating:
4.0

This location is difficult to find…both Google and Apple Maps couldn’t provide correct directions to this location.

audrey m 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
3.0

Never spoke with anyone. I returned the equipment via mobile app. Great experience! In and out !

Larry R 
Rating:
5.0

Customer did not leave a comment.

Edward A 
Rating:
5.0

Customer did not leave a comment.

RAGNVALD O 
Rating:
5.0

Customer did not leave a comment.

Rick W 
Rating:
2.0

The place just looks run down. The sign said they were open, but nobody was there, although the gate to the back was wide open.

Eric S 
Rating:
5.0

Customer did not leave a comment.

DWIGHT D 
Rating:
5.0

None

justin l 
Rating:
5.0

Customer did not leave a comment.

robert b 
Rating:
2.0

The office was closed & I returned the trailer mid-afternoon.

Alan B 
Rating:
5.0

Thank for the services they provided to my mom an me

mairi g 
Rating:
5.0

Customer did not leave a comment.

Jesus D 
Rating:
2.0

Have a clean setup.

STEFAN L 
Rating:
5.0

Great service, trailer was inspected, hooked up and lights checked.

Richard M 
Rating:
4.0

Customer did not leave a comment.

John L 
Rating:
5.0

Excellent service at this location.

Wyatt S 
Rating:
5.0

His customers service is excellent, awesome. Extra nice young man.

Pablo S 
Rating:
4.0

I only spoke on the phone with the gentleman but he was professional and polite

Byron H 
Rating:
2.0

The man that completed our paperwork was smoking inside the building while we were in there.

Melanie L 
Rating:
5.0

Customer did not leave a comment.

ken d 
Rating:
5.0

Customer did not leave a comment.

Manuel I 
Rating:
5.0

Prompted and good service

william b 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
3.0

Do not send customers across town when the reservation, was a lot closer, 45 minutes just to go pick up unit, is not acceptable

Steve C 
Rating:
5.0

Quit asking for friends and family phone numbers

Silvano M 
Rating:
5.0

Easy experience. First time renting with Uhaul. Friendly and convenient!

Lori W 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Customer did not leave a comment.

eduardo l 
Rating:
5.0

Customer did not leave a comment.

Diane Y 
Rating:
5.0

Customer did not leave a comment.

Dan H 
Rating:
4.0

Friendly and very helpful. Kindness seemed to be spread throughout your services, phone, stores and returns. Thank you

Rebecca M 
Rating:
5.0

I got nothing to say, except for the one in oddessa by the university Rd, real bad service...

george g 
Rating:
5.0

Customer did not leave a comment.

Nicholas H 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
3.0

Customer did not leave a comment.

Carissa M 
Rating:
3.0

Customer did not leave a comment.

Jorge G 
Rating:
5.0

Customer did not leave a comment.

stan k 
Rating:
3.0

Customer did not leave a comment.

Hiram G 
Rating:
5.0

Very helpful getting the billing straightened out.

Julie B 
Rating:
3.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

All was great

sandra p 
Rating:
4.0

No problems with return

peggy b 
Rating:
5.0

I wish they would have given us a break on some of the days once I rented it in N.C. I ended up in the CICU in N.C. hospital where I almost died so that’s why it was delayed in getting to Texas. I was there from Monday (Martin Luther King Day) till the following Friday. I wasn’t able to do anything for 6 days then my husband got there to load up and bring me and trailer home. He tried to explain to get s break but they wouldn’t hear it. Some times things happen way beyond your control. In my case I was bleeding to death. Y’all need to take emergency hospital stays should be given some discount since was an act of God. Thank you. We will continue to us U-haul in the future.??

Penney L 
Rating:
5.0

Customer did not leave a comment.

james a 
Rating:
5.0

keep up the good work! I use U-Haul fairly often, best people, best equipment, always a good experience, never a hassle. Whichever agent I use; Innovative Solutions; John's U Haul of Midland; Dave's NAPA always good, and always fun, 'specially with John.

Richard B 
Rating:
4.0

Customer did not leave a comment.

Stuart L 
Rating:
5.0

Excellent customer service! Even helped us install and gave us cold waters!

Tyrone T 
Rating:
1.0

I had reserved a uhaul the night before picking up. When I arrived at pick up store on wall street in Midland TX. The trailer was not there. The representative that I talked to was absolutely disrespectful to myself and the customer who had the trailer. He then called another uhaul supplier and said they had a trailer for me. When I arrived at that location to pickup trailer. They didn't have one either. So I had waisted my gas, my time trying to get a trailer that I had reserved. I ended up getting a trailer van, which was not what I agreed to pay for or what I wanted or told what I was getting. Got charged two times for a hitch!!! And now have been billed almost $200 for a horrible service!!!!

Jessica R 
Rating:
1.0

Very unorganized, it took almost an hour to get done.

Bruce A 
Rating:
5.0

Nothing. Staff was excellent and helpful.

DAVID S 
Rating:
4.0

The associate was very helpful and knowledgeable

Roger D 
Rating:
3.0

Customer did not leave a comment.

PRYNCESS F 
Rating:
5.0

fast and easy drop off. very satisfied

Sammy B 
Rating:
4.0

It’s a little far from town

Mike H 
Rating:
3.0

Front end out of alignment and power steering block going bad. Cargo box roof leaked like a sieve and got the majority of our furniture wet. Some has water stains and irreparable. I will never rent from uhaul again and would not recommend uhaul to anyone.

Felix T 
Rating:
4.0

Customer did not leave a comment.

Bill M 
Rating:
5.0

Customer did not leave a comment.

Andy S 
Rating:
5.0

Customer did not leave a comment.

hilario r 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
No reviews have been submitted for this location.

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