They were great and helpful but uhaul is not their main line of businesNEAL F.
Customer Reviews for Indy Trading Company
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID R.
Fix the U-haul trash phone service. I couldn't get a hold of a human if I was on fire for an hour waiting on hold and being put on hold. Also, if the store is open, please be there. This would have helped me a lot in the moment.LOGAN W.
El cliente no dejó un comentario.Larry C.
I had to write a handwritten note on a napkin I slipped into the key return when returning my truck with special details since I was returning it after hours. It worked out great and the staff saw everything. It might be nice to have a place to leave comments when doing the digital return process system wide so that people feel more secure in leaving notes. Thanks for your help!Sarah M.
Super friendly and helpful staff! Very personable! Katrina and Chris made the process so easy- we will definitely be renting our future u-haul needs from this location!Miguel C.
I rented dollys and moving pads none of the items was there I was supposed to pick up truck at 10 am I didn't leave till 11am gas was not on half a tank when I left like paper said and he said he would fix it and I brung it back with same gas as I keft and was still charged I will never rent from this location again customer service was horrible he had to be on the phone whole time with mangerMary A A.
They lost my credit card, they were very, very unprofessional and NO one working there wore a mask! when I went back the next day to try and get my credit card, they had a young lady in there who didn't speak a word of English and she was the only one working, so she was unable to help anyone at all. I ended up canceling my credit card, because it was obvious I was not going to get any help there! I did report this to UHAUL , but I never heard back from anyone. I will say that the truck usage was fine, but the service SUCKED!!!!!!!!!patricia C.
El cliente no dejó un comentario.Steve C.
Not in a very good neighborhood.Joel K.
El cliente no dejó un comentario.LaTamia B.
Provide a jack to the customer for the ability to un-hitch the trailer from the tow vehicle if needed.Richard D.
El cliente no dejó un comentario.KENT K.
The truck was missing it's catalytic converter, so it was very difficult to drive.(A friend diagnosed this when he heard the truck) Could only drive about 30 mph tops. I also requested to have a dolly and 6 furniture pads that were not in the truck as they should have been but I was charged for. I have always had pleasant experiences with Uhaul but this move was quite the hassle.Keith P.
El cliente no dejó un comentario.austin M.
El cliente no dejó un comentario.Linda S.
They guy we got the uhaul from was rude, and condescending. I would not get a uhaul from this location because of him. The uhual itself was in good condition and easy to use.Austin P.
Truck was dirty on the inside. A simple vacuuming would have helped.JACK O.
El cliente no dejó un comentario.Anthony J.
I have rented many uhaul trucks over the years and this location has been the best. We moved from Indiana to Washington and they made sure we had a newer truck that we wouldn't have problems on the long drive. I would highly recommend them!!Amanda G.
Make sure the cat isnt stolen ????Andrea A.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Desmon D.
I have rented from U Haul in the past and have never had to give a personal reference to rent a truck, then your credit card processing system wasn't working good thing I had just stopped at the ATM or there would not have been a rental for me.Anthony H.
UHaul website was unable to determine my location when I arrived, so I was unable to begin process of picking up the van. I called UHaul customer service and was on hold for 20 minutes with no response, when I finally gave up. Was finally able to get the website to recognize my location. Was unable to approve or reject images during the vehicle check out procedure on the website. Vehicle was very dirty, the instrument panel was cracked and the vehicle had several noticeable dents in it, but I was unable to make note of these issues during the check out procedure. Entire online check out/return procedure is a hassle and I would not recommend it.James W.
El cliente no dejó un comentario.Naomi S.
El cliente no dejó un comentario.Qiana H.
There was a short in the truck and had to pull over twice when it was loaded, no dash lights no turn signals no sensor lightsEugene G.
Weather is not a way to get an unexpected delay i have very expensive furniture an rain caused a 2 hour delay for me to get the truck returned we called to find out a late fee which no break was offered to us but actes of god dont get breaks.!!! Right. People there are friendly an professional but don't be late.John N.
Lower prices.Dennis W.
El cliente no dejó un comentario.Fan F.
didn't need the truck for 24 hours. should have custom timesLacy R.
They charged me a late fee even though I brought the trailer 1 day early.Jaime J.
I don't know how to improve, but I want to give praise to the team at the Indy Trading Company for dealing with technical issues well, and still getting me my truck on time, They were great.Derek W.
El cliente no dejó un comentario.maureen N.
El cliente no dejó un comentario.Jeffrey A.
El cliente no dejó un comentario.robert A.
Horrible customer service, did not have the truck that I put on reservation 3 days prior. Put extra mileage on my bill, JUST HORRIBLE. AND THE SCHEDULING MANAGER DANIELLE IS EVEN WORSE!!!!!Terra D.
The new U-Haul system could have worked a little better.Patrick J R.
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.michael M.
I had to rush there since they told me they were closing at 10:00 a.m. due to an issue. I got there and things went fine but I felt very rushed and was not able to ask questions since they had to leave.Shannon S.
El cliente no dejó un comentario.Jim O.
El cliente no dejó un comentario.Michael F.
Great serviceRon M.
El cliente no dejó un comentario.Samuel O.
There was dog hair all over the seats of the truck when I picked it up. I had to spend 20 minutes just cleaning the cab of the before I could use it. Other than that, everything was fine.Matthew W.
Good service great peopleonlyway T.
Great people great service Katrina is the bestonlyway T.
El cliente no dejó un comentario.Christopher G.
Very friendly staffZenobia H.
El cliente no dejó un comentario.Jacob R.
I was very happy with the service manager was very friendlyhoward S.
El cliente no dejó un comentario.Candace S.
El cliente no dejó un comentario.Maria G.
El cliente no dejó un comentario.Blake S.
I reserved for 24 hours, but he told me I can only rent for 22 hours when I pick the vehicleXingsheng L.
El cliente no dejó un comentario.noelani M.
El cliente no dejó un comentario.Jackie R.
Very nice people to rent from.steven G.
El cliente no dejó un comentario.Dennis C.
Indy Trading Company is an odd location. It's actually a large space that's being used as a furniture store and a UHaul outlet. It's not well marked and staffed by a guy at a small desk and a dog. The guy was very nice and made my pickup pleasant. But, as I mentioned, it was an odd location...James E.
El cliente no dejó un comentario.jerry M.
Very nice and helpful staff, thank you.Kelly B.
El cliente no dejó un comentario.Jacqueline C.
The lady was pleasant. However after checking out the truck heading west on 10 th st . hitting a pot hole the passenger side door flew open throwing my bag from the passenger seat out on too 10th st. Even after making sure the door was closed yet it happened again this time my bag was in the floor. So the door flying open on its own numerous times i lost count.jammie C.
El cliente no dejó un comentario.Diana E.
Kathrine was pleasant, knowledgeable and EXCELLENT to work with. I would go through her again for sure.kirk S.
El cliente no dejó un comentario.Matthew G.
Staff on site volunteered to help me disconnect the trailer after hours, very appreciated!!Carole B.
El cliente no dejó un comentario.Katrine J.
Rep did a fine job.Bryan C.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Gina J.
El cliente no dejó un comentario.Maria C.
Very professional service!johnnie W.
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