Customer Reviews for Indy Rental & Sales
(U-Haul Neighborhood Dealer)

1,240 reviews

3016 W Southport Rd   Indianapolis, IN 46217

(317) 786-8386

Office Hours

  • Mon: 10 am–5:30 pm
  • Tue-Wed: 8 am–5:30 pm
  • Thur: 8 am–4 pm
  • Fri: 8 am–5:30 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 786-8386

3016 W Southport Rd
Indianapolis, IN 46217

Services at this Location:

Office Hours

  • Mon: 10 am–5:30 pm
  • Tue-Wed: 8 am–5:30 pm
  • Thur: 8 am–4 pm
  • Fri: 8 am–5:30 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

So happy to pick up a 20 ft van at this location today! Would love to be able to get one there every month. Excellent service. Always so kind and efficient. My absolute favorite pick up and drop off Uhaul equipment facility.

Darlene Noel 
Rating:
5.0

Awesome service

ignacio aviles 
Rating:
5.0

Thanks

ABRAHAM KOLLISON 
Rating:
5.0

The woman running the show was very sociable and helpful for our moving process. If it wasn't for her, we wouldn't have been able to make our move like we did and it certainly would have been more difficult!

Baryn Davis 
Rating:
4.0

Customer did not leave a comment.

Michael Taumlan 
Rating:
3.0

Owner was beyond rude and disrespectful. Took 2hours to check out and truck was in terrible shape. Also charged wrong card

Gabriel Holliday 
Rating:
5.0

Nothing. Everything was phenomenal. That’s why I keep coming back.

Ricky Bray 
Rating:
5.0

Customer did not leave a comment.

Jim Johnston 
Rating:
5.0

Very esey sign up

Herdev singh 
Rating:
1.0

This location is a side job for the owner. She leaves the location to run her other business. She converted my rental to a 24/7 rental and I had to get my truck through an app and when I returned the truck she cursed and was extremely disrespectful. I will never rent from that location ever again.

Kristen Land 
Rating:
5.0

Nothing just keep giving great service

Asha Spicer 
Rating:
5.0

Kelley was great

KEVIN SWIHART 
Rating:
5.0

Customer did not leave a comment.

bRENT THOMAS 
Rating:
5.0

The lady that helped check us in was very nice and chatty. The store was clean and had good signage and parking. Very easy process for dropping off.

Mystie Green 
Rating:
5.0

great service

LaJuanzo Davis 
Rating:
5.0

I have rented from this location in the past and have always been very satisfied with the staff, equipment, and overall experience.

David Ginn 
Rating:
5.0

Customer did not leave a comment.

Fany Garcia 
Rating:
5.0

Thank you again for a seamless and easy experience!

Darlene Noel 
Rating:
5.0

Customer did not leave a comment.

april dubree 
Rating:
5.0

Customer did not leave a comment.

DANIEL HAROLD 
Rating:
5.0

Customer did not leave a comment.

Mayra Mendez 
Rating:
5.0

Great job friendly service. Alittle slow to get checked out but overall very good.

Marshall shelton 
Rating:
5.0

Location was wonderful and great customer service. You Uhaul app needs major work.

Blanca Rogers 
Rating:
5.0

INDY RENTAL IS GREAT! WE ARE SO HAPPY TO DO BUSINESS WITH THEM ESPECIALLY AFTER THE TERRIBLE SERVICE WE RECEIVED FROM THE EAST STREET STORE THAT WE HAD PREVIOUSLY USED FOR OVER 20 YEARS....

Amy Hunt 
Rating:
5.0

Customer did not leave a comment.

James Bohannon 
Rating:
5.0

Nothing. The service was excellent.

Lance Mann 
Rating:
5.0

Customer did not leave a comment.

Jim Johnston 
Rating:
5.0

Customer did not leave a comment.

MARK MC GUIRE  |  Overall Experience 
Rating:
3.0

When you say the truck us 19.99 it should be 19.99, I understand the I milage amd refilling the tank but almost 105 dollars is a fricken joke 19.99 for rental and another 19.99 for rate. SMH

Theresa hurrle 
Rating:
5.0

Customer did not leave a comment.

Cami Smith 
Rating:
5.0

Customer did not leave a comment.

Brandon Torrence 
Rating:
5.0

I really enjoyed my experience at Indy Rental and Sales. Kelly is very friendly, helpful and customer focused. I will definitely do business with her again.

Roger Stevenson 
Rating:
5.0

Customer did not leave a comment.

Jim Johnston 
Rating:
5.0

Great experience. Easy check in and drop off. Great rates too. Thank you!

Darlene Noel 
Rating:
5.0

So kind manager. she took care of my pickup process, and she was talking in nice way.

ANMAR WITWIT 
Rating:
4.0

Customer did not leave a comment.

LEONARDO RIQUELME  |  Overall Experience 
Rating:
4.0

Convenient location. Very easy process. Pricing is fair. May need to expand options of having harnesses within truck. Overall I recommend this location

Cameron Evans 
Rating:
4.0

Don’t be in a hurry for pickup. Friendly and knowledgeable but only one person. Everyone tends to want to pick up at the same time.

Paul Webb 
Rating:
5.0

Customer did not leave a comment.

marybeth luper 
Rating:
5.0

NA

Shelby Larsh 
Rating:
5.0

Such a pleasant experience! Great customer service. Made everything from reserving to picking up and bringing the truck back easy. I will definitely be back.

Darlene Noel 
Rating:
2.0

Customer did not leave a comment.

Leslie White 
Rating:
3.0

Make sure dolly that we ordered is actually on the truck and not forgotten and also open on schedule according to your posted hours.

Karissa Armstrong 
Rating:
3.0

Customer did not leave a comment.

ASHLEY BARNES 
Rating:
4.0

Customer did not leave a comment.

Benette Ekoko Douala 
Rating:
5.0

Nothing. Kelly does a great job. Friendly, knowledgeable, and courteous.

Steven Stults 
Rating:
5.0

Customer did not leave a comment.

matthew schwegman 
Rating:
5.0

Customer did not leave a comment.

David Houchens 
Rating:
5.0

Great place and will highly recommend to family and friends.

Mitzi lyons  |  Overall Experience 
Rating:
4.0

I think everything went smoothly.

Karl Knable 
Rating:
5.0

I was glad that Indy Rental and Sales had smaller UHaul trucks and vans as another location I've used in the past only had the largest UHaul trucks available. I would encourage Indy Rental and Sales to continue to make the smaller rental vehicles available as people like me often need a smaller rental to move just one or two items that are too big to fit in a car. Thanks!

Kara Pearce 
Rating:
5.0

Customer did not leave a comment.

Steve Theobald 
Rating:
5.0

The owner was great and made the experience enjoyable! This location is a bit further away from us but we would return here because of the welcoming customer service!

Lesli Lenover 
Rating:
4.0

Very helpful and friendly .

Jill Bennett 
Rating:
5.0

Customer did not leave a comment.

Cammie Duncan 
Rating:
5.0

Great local business. I will definitely recommend them to all of my friends.

Theodore Rodgers 
Rating:
5.0

I was not at the drop-off location, so I cannot personally comment.

samuel hirsch 
Rating:
5.0

The app needs work. Its terribly slow, unresponsive and glitchy. The uhaul customer service phone line would not connect when I had questions about the reservation.

DAVID SHIELDS JR 
Rating:
5.0

Customer did not leave a comment.

Larry Fender 
Rating:
4.0

They were closed

Rick Clark 
Rating:
5.0

Customer did not leave a comment.

Anish Hemmady 
Rating:
5.0

Customer did not leave a comment.

Philip Lorenzo 
Rating:
5.0

Customer did not leave a comment.

Jim Johnston 
Rating:
1.0

The worst customer service ever!!!! The lady was rude to me and eating food while I was there and yells at me multiple times….

Benjamin Khenglawt 
Rating:
5.0

Always suoerb service!!!

Julie Szalay 
Rating:
5.0

Customer did not leave a comment.

Thomas Viles 
Rating:
5.0

My third time going to this location customer service is always excellent!

Chinelle Morrow 
Rating:
5.0

Customer did not leave a comment.

Mark Sweetman 
Rating:
5.0

Web site for check-in and out kept freezing up

ron jones 
Rating:
1.0

No one was there the app did not function for my return and I have a $20 credit I wanted to use and couldn't absolute shit show of an experience

Joshua Elliott 
Rating:
1.0

Owner was very rude, and handled every call received instead of taking care of my reservation. Then when other people can in the store got loud trying to let my business be know.

TIERA UNIQUE JONES 
Rating:
5.0

Customer did not leave a comment.

Antonio Martin 
Rating:
5.0

Customer did not leave a comment.

Jim Johnston 
Rating:
5.0

Customer did not leave a comment.

Joshua Dean 
Rating:
5.0

Indy Rents was very accommodating!! The trailer that we had put on hold needed maintenance but they upgraded our order and we were able to get done what we needed to do.

Doreen Birmingham 
Rating:
5.0

Customer did not leave a comment.

kathy morehead 
Rating:
5.0

Aways come back here year after year. Kelley is very personable and gets what I need. I appreciate the handy things they offer in the shop too. My favorite part...the adorable dog! Easy access to the highway. Super happy with the service. Will come back again.

Alohna Warren 
Rating:
1.0

Shop owner was rude and dismissive, ignored me and talked with other guests whom she knew personally. It made me very uncomfortable that I was interrogated about why the name on my debit card didn’t match the name on my ID because I’m Trans and underwent a legal name change. The shop was messy and unkempt, a dog was running around destroying boxes and chewing them up.

Claude Smith-Kenny 
Rating:
5.0

Dropped off after hours. Can't give a complete review.

Dylan Roberts 
Rating:
5.0

The owner is professional. The owner helped us through the process from start to finish. She was honest and when we need another truck, I would start with them. She was very personable and made us felt welcomed.

Stephen o'connell 
Rating:
5.0

Kelly is awesome! Truck was clean and she is very helpful!

Shelly Jarvis 
Rating:
5.0

Very efficient, friendly, and knowledgable.

STEPHEN DEBOARD 
Rating:
5.0

Drop off could have been easier going to a location closer

Eva Stanfield-Ince 
Rating:
5.0

The abs brake light did come on

Stacy Davidson 
Rating:
5.0

They were very helpful and friendly

Christopher Winkle 
Rating:
5.0

Customer did not leave a comment.

Matthew Blackburn 
Rating:
5.0

Customer did not leave a comment.

KARL YATES 
Rating:
5.0

Customer did not leave a comment.

Jessika Filler 
Rating:
5.0

I couldn't have had a better experience. Extremely satisfied!

SCOTT MUCHO 
Rating:
4.0

With the limited staff, be sure to take customers in order of arrival. Thanks!

Christopher Hoffman 
Rating:
5.0

Kelly made the process very simple and had great personality.... would definitely recommend

Billy Fuller 
Rating:
5.0

Overall I’m am very disappointed with your rental agreement. The stated 19.99 rental rate is for a 24 hour period yet give you space to choose the amount of time needed to rent the vehicle … if you are renting the truck for 24 hours why should I have to choose a time needed such as 5 hours and why should I be barged an additional fee I am late returning the truck 2 hours after because of unforeseen circumstances. The rental rate is for a 24 hour period… PERIOD. These in my opinion are tactics you use to garner more money from your customers especially when the Uhaul I rented from had another same sized truck still sitting there when I returned with my truck … not happy at all with this situation since I even returned the truck with more gas than was in it with I got it .

Hershel Smith 
Rating:
5.0

They were fast friendly.

Bryan Padich 
Rating:
5.0

Everything was great. Polite, curtious, helpful staff.

Nancy Dunlap 
Rating:
5.0

I don’t have anything that I can suggest as an improvement. I was happy with everything.

Kara Combs 
Rating:
5.0

Always very helpful and friendly

Michell Stevens 
Rating:
5.0

kelly is the best i rent quite often and she takes excellent care of me

Skye Willie 
Rating:
5.0

Customer did not leave a comment.

Madison Hickle 
Rating:
1.0

The business owner helped a man she new in town before finishing helping me even though I was there first. When I called her out, her response is “I do this as a side business and if you don’t like it, you can go somewhere else.” Not the type of customer service that I want. I just wanted to rent the truck and go. The whole reason my check in was delayed was due to her printer running out of ink and her not purchasing any as back up. I had to do the check in on my phone. She said ”if you have questions on how to check in online, you will need to call the 24/7 customer service because I do not know how to do that. I never have done it and I cannot help you.” The truck smelled like cigarette smoke, had ashes in the cup holders and floor, and was not wiped down inside. Extremely frustrating.

Chellsie Gray 
Rating:
5.0

I reserved a 15 foot box truck and it was there ready to go when I went to pick it up. The rental agent was courteous and very helpful. She walked out with me to inspect the equipment and answer any questions that I might have regarding the rental and return. My rental experience from this location was tremendously much better than other local locations I have rented from before.

timothy finke 
Rating:
5.0

Customer did not leave a comment.

Alidde Alouidor 
Rating:
5.0

Customer did not leave a comment.

DARREN DONOVAN 
Rating:
5.0

Customer did not leave a comment.

TWILA JOYCE FRIEL 
Rating:
5.0

The road construction and traffic congestion made it difficult to get to the storage facility.

DIANA SULLIVAN  |  Overall Experience 
Rating:
5.0

Loved working with this faculty. they have helped me move and store things for a year now. i would recommend this place every time!!

Alexis Rice  |  Overall Experience 
Rating:
5.0

good people.

JOSEPH BRANNON  |  Overall Experience 
Rating:
5.0

Perfect! 5 Star service! Kelley has always been nice and helpful. Many Thanks

Randy Smith  |  Overall Experience 
Rating:
5.0

Great people to work with. Would definitely recommend or and rent a RV spot again.

Roger Dieterle  |  Overall Experience 
Rating:
5.0

Awesome people and services!

Troy Hicks  |  Overall Experience 
Rating:
5.0

I really liked the staff at this facility as well as everyone who worked there. Not once was anyone there unfriendly. I would say this has to be the best place I ever did business with.

Terry Garrett  |  Overall Experience 
Rating:
5.0

Great convenient no hassle place for storage. Thank You for all your help Indy Rents.

DORA MILLER  |  Overall Experience 
Rating:
4.0

I'm really happy about having this storage. Kelly and her father are really nice and they do care a lot about us. The only thing is, it's not quite clean in the storage.

Shudi Zhou  |  Overall Experience 
Rating:
4.0

I wanted outside storage and was on the list, however a closer unit became available. Great helpful staff at this location.

LARRY AURS  |  Overall Experience 
No reviews have been submitted for this location.

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