Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So happy to pick up a 20 ft van at this location today! Would love to be able to get one there every month. Excellent service. Always so kind and efficient. My absolute favorite pick up and drop off Uhaul equipment facility.
Darlene Noel
Rating:
5.0
Awesome service
ignacio aviles
Rating:
5.0
Thanks
ABRAHAM KOLLISON
Rating:
5.0
The woman running the show was very sociable and helpful for our moving process. If it wasn't for her, we wouldn't have been able to make our move like we did and it certainly would have been more difficult!
Baryn Davis
Rating:
4.0
Customer did not leave a comment.
Michael Taumlan
Rating:
3.0
Owner was beyond rude and disrespectful. Took 2hours to check out and truck was in terrible shape. Also charged wrong card
Gabriel Holliday
Rating:
5.0
Nothing. Everything was phenomenal. That’s why I keep coming back.
Ricky Bray
Rating:
5.0
Customer did not leave a comment.
Jim Johnston
Rating:
5.0
Very esey sign up
Herdev singh
Rating:
1.0
This location is a side job for the owner. She leaves the location to run her other business. She converted my rental to a 24/7 rental and I had to get my truck through an app and when I returned the truck she cursed and was extremely disrespectful. I will never rent from that location ever again.
Kristen Land
Rating:
5.0
Nothing just keep giving great service
Asha Spicer
Rating:
5.0
Kelley was great
KEVIN SWIHART
Rating:
5.0
Customer did not leave a comment.
bRENT THOMAS
Rating:
5.0
The lady that helped check us in was very nice and chatty. The store was clean and had good signage and parking. Very easy process for dropping off.
Mystie Green
Rating:
5.0
great service
LaJuanzo Davis
Rating:
5.0
I have rented from this location in the past and have always been very satisfied with the staff, equipment, and overall experience.
David Ginn
Rating:
5.0
Customer did not leave a comment.
Fany Garcia
Rating:
5.0
Thank you again for a seamless and easy experience!
Darlene Noel
Rating:
5.0
Customer did not leave a comment.
april dubree
Rating:
5.0
Customer did not leave a comment.
DANIEL HAROLD
Rating:
5.0
Customer did not leave a comment.
Mayra Mendez
Rating:
5.0
Great job friendly service. Alittle slow to get checked out but overall very good.
Marshall shelton
Rating:
5.0
Location was wonderful and great customer service. You Uhaul app needs major work.
Blanca Rogers
Rating:
5.0
INDY RENTAL IS GREAT! WE ARE SO HAPPY TO DO BUSINESS WITH THEM ESPECIALLY AFTER THE TERRIBLE SERVICE WE RECEIVED FROM THE EAST STREET STORE THAT WE HAD PREVIOUSLY USED FOR OVER 20 YEARS....
Amy Hunt
Rating:
5.0
Customer did not leave a comment.
James Bohannon
Rating:
5.0
Nothing. The service was excellent.
Lance Mann
Rating:
5.0
Customer did not leave a comment.
Jim Johnston
Rating:
5.0
Customer did not leave a comment.
MARK MC GUIRE
|
Overall Experience
Rating:
3.0
When you say the truck us 19.99 it should be 19.99, I understand the I milage amd refilling the tank but almost 105 dollars is a fricken joke 19.99 for rental and another 19.99 for rate. SMH
Theresa hurrle
Rating:
5.0
Customer did not leave a comment.
Cami Smith
Rating:
5.0
Customer did not leave a comment.
Brandon Torrence
Rating:
5.0
I really enjoyed my experience at Indy Rental and Sales. Kelly is very friendly, helpful and customer focused. I will definitely do business with her again.
Roger Stevenson
Rating:
5.0
Customer did not leave a comment.
Jim Johnston
Rating:
5.0
Great experience. Easy check in and drop off. Great rates too.
Thank you!
Darlene Noel
Rating:
5.0
So kind manager. she took care of my pickup process, and she was talking in nice way.
ANMAR WITWIT
Rating:
4.0
Customer did not leave a comment.
LEONARDO RIQUELME
|
Overall Experience
Rating:
4.0
Convenient location. Very easy process. Pricing is fair. May need to expand options of having harnesses within truck. Overall I recommend this location
Cameron Evans
Rating:
4.0
Don’t be in a hurry for pickup. Friendly and knowledgeable but only one person. Everyone tends to want to pick up at the same time.
Paul Webb
Rating:
5.0
Customer did not leave a comment.
marybeth luper
Rating:
5.0
NA
Shelby Larsh
Rating:
5.0
Such a pleasant experience! Great customer service. Made everything from reserving to picking up and bringing the truck back easy. I will definitely be back.
Darlene Noel
Rating:
2.0
Customer did not leave a comment.
Leslie White
Rating:
3.0
Make sure dolly that we ordered is actually on the truck and not forgotten and also open on schedule according to your posted hours.
Karissa Armstrong
Rating:
3.0
Customer did not leave a comment.
ASHLEY BARNES
Rating:
4.0
Customer did not leave a comment.
Benette Ekoko Douala
Rating:
5.0
Nothing. Kelly does a great job. Friendly, knowledgeable, and courteous.
Steven Stults
Rating:
5.0
Customer did not leave a comment.
matthew schwegman
Rating:
5.0
Customer did not leave a comment.
David Houchens
Rating:
5.0
Great place and will highly recommend to family and friends.
Mitzi lyons
|
Overall Experience
Rating:
4.0
I think everything went smoothly.
Karl Knable
Rating:
5.0
I was glad that Indy Rental and Sales had smaller UHaul trucks and vans as another location I've used in the past only had the largest UHaul trucks available. I would encourage Indy Rental and Sales to continue to make the smaller rental vehicles available as people like me often need a smaller rental to move just one or two items that are too big to fit in a car. Thanks!
Kara Pearce
Rating:
5.0
Customer did not leave a comment.
Steve Theobald
Rating:
5.0
The owner was great and made the experience enjoyable! This location is a bit further away from us but we would return here because of the welcoming customer service!
Lesli Lenover
Rating:
4.0
Very helpful and friendly .
Jill Bennett
Rating:
5.0
Customer did not leave a comment.
Cammie Duncan
Rating:
5.0
Great local business. I will definitely recommend them to all of my friends.
Theodore Rodgers
Rating:
5.0
I was not at the drop-off location, so I cannot personally comment.
samuel hirsch
Rating:
5.0
The app needs work. Its terribly slow, unresponsive and glitchy. The uhaul customer service phone line would not connect when I had questions about the reservation.
DAVID SHIELDS JR
Rating:
5.0
Customer did not leave a comment.
Larry Fender
Rating:
4.0
They were closed
Rick Clark
Rating:
5.0
Customer did not leave a comment.
Anish Hemmady
Rating:
5.0
Customer did not leave a comment.
Philip Lorenzo
Rating:
5.0
Customer did not leave a comment.
Jim Johnston
Rating:
1.0
The worst customer service ever!!!! The lady was rude to me and eating food while I was there and yells at me multiple times….
Benjamin Khenglawt
Rating:
5.0
Always suoerb service!!!
Julie Szalay
Rating:
5.0
Customer did not leave a comment.
Thomas Viles
Rating:
5.0
My third time going to this location customer service is always excellent!
Chinelle Morrow
Rating:
5.0
Customer did not leave a comment.
Mark Sweetman
Rating:
5.0
Web site for check-in and out kept freezing up
ron jones
Rating:
1.0
No one was there the app did not function for my return and I have a $20 credit I wanted to use and couldn't absolute shit show of an experience
Joshua Elliott
Rating:
1.0
Owner was very rude, and handled every call received instead of taking care of my reservation. Then when other people can in the store got loud trying to let my business be know.
TIERA UNIQUE JONES
Rating:
5.0
Customer did not leave a comment.
Antonio Martin
Rating:
5.0
Customer did not leave a comment.
Jim Johnston
Rating:
5.0
Customer did not leave a comment.
Joshua Dean
Rating:
5.0
Indy Rents was very accommodating!! The trailer that we had put on hold needed maintenance but they upgraded our order and we were able to get done what we needed to do.
Doreen Birmingham
Rating:
5.0
Customer did not leave a comment.
kathy morehead
Rating:
5.0
Aways come back here year after year. Kelley is very personable and gets what I need. I appreciate the handy things they offer in the shop too. My favorite part...the adorable dog! Easy access to the highway. Super happy with the service. Will come back again.
Alohna Warren
Rating:
1.0
Shop owner was rude and dismissive, ignored me and talked with other guests whom she knew personally. It made me very uncomfortable that I was interrogated about why the name on my debit card didn’t match the name on my ID because I’m Trans and underwent a legal name change. The shop was messy and unkempt, a dog was running around destroying boxes and chewing them up.
Claude Smith-Kenny
Rating:
5.0
Dropped off after hours. Can't give a complete review.
Dylan Roberts
Rating:
5.0
The owner is professional. The owner helped us through the process from start to finish. She was honest and when we need another truck, I would start with them. She was very personable and made us felt welcomed.
Stephen o'connell
Rating:
5.0
Kelly is awesome! Truck was clean and she is very helpful!
Shelly Jarvis
Rating:
5.0
Very efficient, friendly, and knowledgable.
STEPHEN DEBOARD
Rating:
5.0
Drop off could have been easier going to a location closer
Eva Stanfield-Ince
Rating:
5.0
The abs brake light did come on
Stacy Davidson
Rating:
5.0
They were very helpful and friendly
Christopher Winkle
Rating:
5.0
Customer did not leave a comment.
Matthew Blackburn
Rating:
5.0
Customer did not leave a comment.
KARL YATES
Rating:
5.0
Customer did not leave a comment.
Jessika Filler
Rating:
5.0
I couldn't have had a better experience. Extremely satisfied!
SCOTT MUCHO
Rating:
4.0
With the limited staff, be sure to take customers in order of arrival. Thanks!
Christopher Hoffman
Rating:
5.0
Kelly made the process very simple and had great personality.... would definitely recommend
Billy Fuller
Rating:
5.0
Overall I’m am very disappointed with your rental agreement. The stated 19.99 rental rate is for a 24 hour period yet give you space to choose the amount of time needed to rent the vehicle … if you are renting the truck for 24 hours why should I have to choose a time needed such as 5 hours and why should I be barged an additional fee I am late returning the truck 2 hours after because of unforeseen circumstances. The rental rate is for a 24 hour period… PERIOD. These in my opinion are tactics you use to garner more money from your customers especially when the Uhaul I rented from had another same sized truck still sitting there when I returned with my truck … not happy at all with this situation since I even returned the truck with more gas than was in it with I got it .
Hershel Smith
Rating:
5.0
They were fast friendly.
Bryan Padich
Rating:
5.0
Everything was great. Polite, curtious, helpful staff.
Nancy Dunlap
Rating:
5.0
I don’t have anything that I can suggest as an improvement. I was happy with everything.
Kara Combs
Rating:
5.0
Always very helpful and friendly
Michell Stevens
Rating:
5.0
kelly is the best i rent quite often and she takes excellent care of me
Skye Willie
Rating:
5.0
Customer did not leave a comment.
Madison Hickle
Rating:
1.0
The business owner helped a man she new in town before finishing helping me even though I was there first. When I called her out, her response is “I do this as a side business and if you don’t like it, you can go somewhere else.” Not the type of customer service that I want. I just wanted to rent the truck and go. The whole reason my check in was delayed was due to her printer running out of ink and her not purchasing any as back up. I had to do the check in on my phone. She said ”if you have questions on how to check in online, you will need to call the 24/7 customer service because I do not know how to do that. I never have done it and I cannot help you.” The truck smelled like cigarette smoke, had ashes in the cup holders and floor, and was not wiped down inside. Extremely frustrating.
Chellsie Gray
Rating:
5.0
I reserved a 15 foot box truck and it was there ready to go when I went to pick it up. The rental agent was courteous and very helpful. She walked out with me to inspect the equipment and answer any questions that I might have regarding the rental and return. My rental experience from this location was tremendously much better than other local locations I have rented from before.
timothy finke
Rating:
5.0
Customer did not leave a comment.
Alidde Alouidor
Rating:
5.0
Customer did not leave a comment.
DARREN DONOVAN
Rating:
5.0
Customer did not leave a comment.
TWILA JOYCE FRIEL
Rating:
5.0
The road construction and traffic congestion made it difficult to get to the storage facility.
DIANA SULLIVAN
|
Overall Experience
Rating:
5.0
Loved working with this faculty. they have helped me move and store things for a year now. i would recommend this place every time!!
Alexis Rice
|
Overall Experience
Rating:
5.0
good people.
JOSEPH BRANNON
|
Overall Experience
Rating:
5.0
Perfect! 5 Star service! Kelley has always been nice and helpful.
Many Thanks
Randy Smith
|
Overall Experience
Rating:
5.0
Great people to work with. Would definitely recommend or and rent a RV spot again.
Roger Dieterle
|
Overall Experience
Rating:
5.0
Awesome people and services!
Troy Hicks
|
Overall Experience
Rating:
5.0
I really liked the staff at this facility as well as everyone who worked there. Not once was anyone there unfriendly. I would say this has to be the best place I ever did business with.
Terry Garrett
|
Overall Experience
Rating:
5.0
Great convenient no hassle place for storage.
Thank You for all your help Indy Rents.
DORA MILLER
|
Overall Experience
Rating:
4.0
I'm really happy about having this storage. Kelly and her father are really nice and they do care a lot about us. The only thing is, it's not quite clean in the storage.
Shudi Zhou
|
Overall Experience
Rating:
4.0
I wanted outside storage and was on the list, however a closer unit became available. Great helpful staff at this location.