Customer Reviews for Indy Rental & Sales Inc
(Distribuidor de U-Haul del vecindario)

996 comentarios

3016 W Southport Rd   Indianapolis, IN 46217

(317) 786-8386

Horarios de la ubicación

  • Lun. - mié.: 8 a. m. - 5:30 p. m.
  • Jue.: 8 a. m. - 4 p. m.
  • Vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 3:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 786-8386

3016 W Southport Rd
Indianapolis, IN 46217

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 8 a. m. - 5:30 p. m.
  • Jue.: 8 a. m. - 4 p. m.
  • Vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 3:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamyia G. 
Clasificación:
5.0

This location is super helpful and friendly!

Corinna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEMITOPE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENRIC G. 
Clasificación:
5.0

So pleasant dealing with my rental. Will definitely use them again, only place I will go to now on.

LAURA D. 
Clasificación:
1.0

Owner was extremely rude to me. Called me “not smart” and other things. Would not be professional when speaking to me about putting gas in the truck. Was very nice to everyone except the only person of color in the building. Charged me an additional $70 even though the truck would not start 3 times during my time having it. Do not recommend this establishment

KIARA K. 
Clasificación:
5.0

I love renting from this location. Easy, quick, painless process

ALLEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laci W. 
Clasificación:
5.0

Kelley is always great!

KERI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

Kelly does a great job

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
2.0

The operator of this location was late. We waited 25 minutes. Then the whole process took another 30 minutes. As she walked around the trailer, she sees there are multiple things wrong with it she then states she doesn't think she can rent it to us as the chains are worn and she shouldn't rent it to us. The trailer had been inspected on the previous return. The whole experience was painful and exhausting.

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H. 
Clasificación:
5.0

I returned the truck after hours. Large area in front made it easy to park.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH T. 
Clasificación:
3.0

Uhaul costs have skyrocketed. Has nothing to do with PU location. This is the 5th year I've rented this size unit. Costs 2017 $322, 2018 $371, 2019 $391, 2020 $421 and THIS YEAR $653!!!! I want to know why. I feel like I've been ripped off. Uhaul is contributing to INFLATION for no apparent reason. PLEASE EXPLAIN

Charles B. 
Clasificación:
1.0

One of the worst Experiences Ever Gave Us A Truck With Absolutely No brakes at all and when we called about the issue she said o yea I realized once u left I have u the wrong truck. Yea thats an amazing business to put peoples life on the line. Wil never rent from uhaul again.

PHILLIP M. 
Clasificación:
1.0

1.Reservation was under the wrong name. 2. Unit right before me was sent out by accident with bad brake lines 3. Reservation was from 9:30 to 9:30, but they double booked it and said I needed to bring unit back early. 4. Was told $29 on the phone reservation then told $39 at time of pick up. 5. Owner was rude about all of it acting like it wasn't her fault and I was being difficult. She told me it should only take me one day to move and if I needed it Longer why didn't I book it longer. Overall experience was terrible. I will not rent from them again and will not suggest people use it when the ask.

LUCAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

She was very nice and helped with checking in the truck

TERESA B. 
Clasificación:
1.0

The lady was rude and argumentative, when picking up the uhaul. My mother scheduled the uhaul and I tried to pick it up with no luck. At this location she did not allow someone to be an authorized driver.

Amanda B. 
Clasificación:
5.0

Won't ever go anywhere else to rent something.

FRANK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA H. 
Clasificación:
1.0

Your girl was extremely rude. She messed up my order and gave my truck to someone else. On top of that, I was 20 minutes early for my pick up and didn't get my keys until an hour later. Y'all really had the audacity. Honestly shocked this place is still in business if this is how you operate. At least there was a dog.

Amelia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannette B. 
Clasificación:
1.0

I've used uhaul every time I have moved and this by far was the worst experience of my life you want a real review call me 3178510099

Taylor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON W. 
Clasificación:
5.0

Indy Rentals always does a super job!

Donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie R. 
Clasificación:
4.0

Nothing comes to mind

Dennis B. 
Clasificación:
2.0

I reserved online and it was shown the equipment was available at this location. When I arrived, I was told the reservation wasn't assigned to them (or anyone) and the truck wasn't available. A few minutes later the truck became available because someone else cancelled. During this time I received a call saying my reservation was moved 20 miles away. When the attendant came back inside, they called and had it moved back to them. This whole process took nearly an hour and my help was waiting at the house. The impression I received about a quick pickup was anything but the truth. The only thing quick was the return, when I parked, locked, and dropped keys. I'll look at Penske or some other option next time.

TIMOTHY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHRYN P. 
Clasificación:
5.0

This was a much closer location to our new home than the one recommended on our text from the pick up. We showed up unannounced on a Sat morning and she greeted us, even though she had another customer. Got with us very timely. She had a crazy awesome tool to help get the trailer off and moved to the side. Did a thorough inspection and signed off all was OK, we were on the road timely. The location was very well organized and looked extremely professional while not too upitty...

Richard F. 
Clasificación:
5.0

My tow safety chains broke about halfway on my route.

MICHAEL G. 
Clasificación:
5.0

The lady was very friendly and helpful. Thanks again

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

Kelly is the best!

Barbara C. 
Clasificación:
2.0

The truck smelled of dog.

LAL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELL S. 
Clasificación:
5.0

I have used this location many times before. Although the parking lot isn't huge, they have it set up for easy drop-offs.

Nick E. 
Clasificación:
4.0

Friendly easy pick up

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE P. 
Clasificación:
3.0

Inspect the vehicle so it's road worthy.

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Kelli worked hard to get us into the right size U Haul and was very professional and friendly. I always go to this location

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL H. 
Clasificación:
1.0

the lady was a half hour late to open. I got charged the fuel surcharge even though I had picture proof it was at the same place. she said she couldn't tell when it was taken even though it had a time stamp and had the odometer reading.

JEFFREY H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Marquelle S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Derrick V. 
Clasificación:
5.0

Very Friendly And Helpful Got Me In And Out In No Time

DONDRELL A. 
Clasificación:
5.0

ND

JOSHUA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mang D. 
Clasificación:
5.0

5 star service and they go above and beyond always

Wanda J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine I. 
Clasificación:
5.0

At first I went to the wrong Uhaul and they acted like I was stupid and and laughed at me... But when i got to the correct place, she treated me with kindness and respect. Would recommend this location to anyone needing to move.

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARGAT S. 
Clasificación:
5.0

My semi truck was broke down and I had to get home. I was not able to find a rental car, so I called U-Haul because I figured you would be reasonable price. I was charged 624. For a small truck to go 407 miles. That's just ridiculous. Plus then I put 75 in gas. That's more than I make on some of the loads I haul with my semi. Not happy that I had to use your company. Outrageous pricing.

LARRY DEAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIELLE H. 
Clasificación:
1.0

Maybe don't ignore customers. Our reservation was ignored, my husband was ignored, we were basically treated like 2 flies on a wall. I wouldn't recommend this place to anyone I know. Worse customer service ever.

Chanelle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

lewis G. 
Clasificación:
1.0

El cliente no dejó un comentario.

James W. 
Clasificación:
1.0

This place was the definition of atrocity. I dealt with a woman who had ZERO customer service skills. VERY rude, VERY unprofessional. This woman was even texting me from her personal cell phone because i wouldn't answer her badgering phone calls because she didn't like when the truck was left at drop off. I, honestly, have no idea how this place is still in business if this is how they treat their customers. I will NEVER use this place again, if I even use U-Haul again after this experience. The worst customer service i have ever experienced in my life! Drive the few extra miles for you pick-up or drop off and avoid this dump at all costs!!

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Great people

JOHN B. 
Clasificación:
5.0

Very courteous staff. The process was quick and I was on my way in no time. Will definitely use this location again.

Gary B. 
Clasificación:
5.0

Very friendly, best U-haul experience I have had.

LAURA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY V. 
Clasificación:
1.0

Owner of this place is very quick to anger and insult customers. I will make sure to never rent anything from this location again.

Derek P. 
Clasificación:
1.0

Have the vehicle at the location I signed up for

Justin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
4.0

Representative was very kind and cheerful. Enjoyed talking with her.

DONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS L. 
Clasificación:
5.0

We love the owner at this location. She is always so friendly with our kids and helpful. We had a problem with the lights. She told us exactly what to check and where to check it. Thanks to her we found the problem and were able to get on the road. Will always return here for rentals.

James S. 
Clasificación:
5.0

customer service phone line is horrible. i spent a minimum of 45 minutes each time i called just to get a representative. i had problems with the trailer and uhaul installed trailer hitch during my trip to Florida and had to terminate my travel with the trailer once i got to Florida. We thought the trailer was falling off. Then the trailer was not recorded as returned by the Uhaul facility. I still have not heard back from a representative on this matter. terrible experience

JOHN M. 
Clasificación:
5.0

This place gives excellent service and very nice place

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEAL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Thank you for being kind and friendly on our return. We will need a truck soon for an additional short move and it will come from here !

Jeff W. 
Clasificación:
5.0

Friendly to deal with. Equipment served its purpose well and was easy to use.

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Kelly. Is an amazing uhaul representative. Most informative and knowledgeable rep I have experienced. Great job. Indy rents and Kelly.

TIMOTHY N. 
Clasificación:
5.0

I love this place very nice people. I've always had great experiences with themðŸ'

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAILEE W. 
No se han enviado comentarios para esta ubicación.

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