El cliente no dejó un comentario.Sidney B.
Customer Reviews for Industrial Maintenance And Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Seth Z.
El cliente no dejó un comentario.maria H.
You all need to train your call-center representatives because they'll tell the customers they have a truck available and then have to cancel your reservations and to me that is very unprofessionalCynthia H.
I got switched to this pickup location at the last minute, which was a massive inconvenience for me, as the one I originally selected was 5 minutes away and this one was nearly half an hour away. Arrived to find a bunch of other people standing around and wondering what was going on. Truck was in very poor condition: busted passenger side wide angle mirror, busted dash mounted cup holders, check engine light on, scraped up on both sides of the box, etc. Many of the other vehicles and trailers at the location were also in shit condition. The trailer next to me looked like it was being pirated for parts... missing wheel with all of the lug nuts just thrown on the ground. This place honestly looks like the place that stolen Uhaul equipment gets ditched at. Finally got a call back from whoever was running that location (remotely, apparently). They indicated that the truck there was indeed mine, I told him about all of the damage I observed and he didn't seem to think much of it. He apologized that the truck was on empty and told me that it would be fine to return it that way. When I turned the key, it ran for 30 seconds and the low fuel warning came on (this becomes important at drop off). Told me I had to go to 34th and Q to pick up my trailer because he didn't have any - which turned out to be incorrect. I got to 34th and Q and the guys there were very helpful. Talked to both of the owners and they did everything they could to improve the situation. printed out all of my paperwork, made sure I knew where I needed to go to get the trailer, read the check engine light, etc. The guys are 34th and Q were princes among men, which is exactly why I wanted to pickup there in the first place.Nathan P.
The in charge of the truck let me to wait for 45 minutes. And I reserve the truck at 34th street Lubbock only to find out I don't have truck on the day I need it. They said I have a truck available at Amarillo which is 2 hrs drive from Lubbock. Are you serious with all your customers? I am not satisfied with the pick up location and I have a horrible day the time I pick up the truck.Alfredo A.
El cliente no dejó un comentario.jason S.
El cliente no dejó un comentario.david L.