Picked up vehicle, but it didnt have the wheel cart in it that I had ordered. Had to go back, but person in office was very helpful and apologetic. No worries.
LORI M.
Customer Reviews for Industrial Component Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No further feedback. Excellent service!
Ethan H.Chris, The Manager was Very Helpful and Very Friendly!
Trevor Y.This location is service!!!
dave C.Took awhile to get uhaul. Place was busy and i had to wait 15 minutes. Then I found out they had no 4 wheel dollies even though I reserved with my reservation.
vernon R.None. The employee that helped me was fantastic!
Shane A.Find a way to make after hours pick up easier. Also please make sure the truck has gas in it. My truck was on E when I picked it up Friday evening. I had to immediately put gas in it. But the man who was there after hours helped me get checked in. I really did appreciate that!!
Tamika Q.Was quick and easy.
Katherine C.I thought it was a very easy process. The guy that helped us was very nice.
Angel B.Very friendly staff and super easy to drop off. Was a great experience. Gracias.
KEVIN B.Easy to find, easy to figure out where to return trailer. Return process was easy to follow and complete.
ANTHONY L.It was a great location close to where I needed, the after hours, self service was a lifesaver!
Christopher C.Went great. Staff was friendly and helpful. Vehicle was in excellent condition. Pick up and return of went quickly and smoothly.
Mark C.Chris was wonderful! Excellent customer service!
K L.It never said any thing for a cleaning fee as well as I was forced to come to this Uhaul because the one I originally reserved did not have that truck as well as wanted a $250 deposit which they said was at each locations discretion and if I would have known all these extra chargers added I would've definitely went somewhere else. I was in the ear assumption that the first 50 miles were free and they were now.
Icie H.Fast and friendly service.
Shelly B.I reserved a refrigerator dolly and they didn't have one so had to go find one somewhere else. That's not good business
Rick L.The equipment was great and great customer service.
Charles R.Chris is absolutely amazing to work with. He is client focused and driven. I appreciate his professionalism!!
Jason C.Good morning. My name is Teri Brummett. Contact #27987557. I rented a U-Haul truck yesterday with movers. I was just curious when I was going to get refunded since I accidentally made two orders for the movers when I ordered online. I was told I would get refunded that money. Also, I am so sorry one of your workers got injured however, the movers were 2 1/2 hours late. I feel bad that they got hurt. But I waited with my help for 2 1/2 hours. My help went ahead and started to load the truck before the movers got there. I only had my help for a few hours. Which means with the movers that I ordered were late my other help could not stay as long. This pushed everything back and my son and I had to work extra hard with no help because the movers were 2 1/2 hours late. It was a huge inconvenience. And again I apologize that your worker got hurt but I think I should get refunded some of that money. And of course my help are not professionals so I had to make two trips when I was only planning on making one. Also, when I went to go pick up the U-Haul truck at 10:25. They had told me that they gave my U-Haul truck away since I wasn't there at 10. They got me another truck right down the street and was super nice. But the shock alone was stressful. The sweet gentleman at UHaul worked very quickly and got me another truck down the street. I would think the reservation was to hold my truck. I didn't realize I had to be there exactly at 10. This should be stressed when ordering online. I arrived at 10:25. This was very frustrating. But again I do appreciate The nice UHaul worker, from both places, working on getting me another truck and being so polite and professional. I need to make sure that I get refunded for the two sets of movers that I ordered. I think I should get refunded some for the movers being 2 1/2 hours late that was really really difficult. Thank you and I look forward to your response.
Teri B.If you need to use your phone to get your truck don't plan on being able to get service enough to actually get the truck for at least thirty mins so things can load.
Ryan P.Attendant was nice and personable. Drop off was a nightmare with all the pics to be taken.
Sandra G.The Plainfield location was great, but the Lafayette road location where I arranged my rental was terrible. I reserved a truck and they didnt have one for me to use. So we had to drive all the way to Plainfield to get a truck, which was a huge inconvenience for our moving day.
Katie J.Not a thing that I can think of
Thomas H.Chris makes it really easy to get your truck and get on your way.
COLIN W.Great customer service!
Michael M.Chris was very friendly and professional
Rick R.Very professional and personable service provided -
randi M.Keep same
Hale H.Great customer service!
Christopher H.Chris Sercer was polite and professional.
brian B.Nothing.... the guy in office was great .....
STACY S.The guy running the place was awesome no complaints
MICHAEL M.Friendly, helpful, accommodating. If needed I'll come back and will also recommend.
ken S.the app for the delivery case is a bit confusing.
Alexis B.