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Mark Blanchard
Customer Reviews for Indig Contracting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a complain I want to do with the overall service from U-Haul. I want nitialy booked the trailer where they said it would have the trailer garanty. A few days before you called me to change the location which didn’t really please me as it was out of my way. When I got there there where no U-Haul equipment and not even an office. When I called the customer service number the guy asked me where I was with specific local points and all gave me the run around all around the plaza and the offices in the plaza’s second floor. But still no U-Haul in sight. He finally sent me to another location where the U-Haul office was initially closed and doors locked. When the U-Haul employee finally showed up, the customer service guy just hung up impolitely, not waiting to confirm everything was ok. I lost more then one hour before taking possession of the trailer which again besides inconscience, cost me time and money on top of a meeting I needed to attend. I brought the trailer one day earlier then planned because of the lost meeting. I was charged the full four days anyway. I should be credited at least on day four all the trouble and consequences of the bad service U-Haul Canada gave me.
Julien GastebledCharged extra
Mahr_Ali HussainiThe owner of the store, Will, was amazing and helpful. Great customer service and experience!
Andrew GrovestineHave someone available to answer the phone when we call. No one would pick up nor return our calls at this location. I had to use the chat to get confirmation. This location lacks customer service.
Gordon SutterFriendly and professional location.
Janos LaszloThe agent Carlos took over 30 minutes to approve a pick-up and was poorly responsive. In addition, the app was not working well and the location doesn't have any signs
Miguel Gonzalez GoezIt was easy and awesome like always keep up the good work
Siciid XirsiGood man and great experience ! Thank you.
TARASW DUNETSHello customer service I rented this trailer for few days and due to lots of breakdown and having you to get mechanical repairs done it was very inconvenient and caused major delays in our deliveries. I am seeking compensation for equipment not safe and up to standard A lot of money been paid for unfit trailer for the ministry of transportation guidelines. I am asking for full compensation Thank you Barry Charles Pg Eng
Barry CharlesInclude a ice scraper
Jordan BergerCool stuff
Abdulkarim AhmedPerfect
Afees AyoadeIt would be nice if all your trailers had the built in ramp.
Robert HarrisIt is a testament to the staff at this location, which is a considerably small office area, but still do a BIG job for the customers.
Sean OConnorPick up the truck with an empty fuel tank. Got a minimum fuel error on the dash with one km of driving it which never happened with uhaul before.
Aagam ShahI don't think you need someone to tell you something,really you are perfect Thanks
Mahdi AbdulleVan was in great condition except it was really smokey
Dana HackneyI was charged addtional 30 km this location is scamming people
Kunga RinzenStore closed before actual operating hours.
David ForbesOverall experience from picking up the truck to dropping off was stressful except customer service who was ok
Muhammad ZubairGreat service
Michael MassaraThe customer service guy was very helpful with all the things that we needed, very professional 👍
Lady Jane Bobie-AnsahThe person at the counter was very very rude! He called me on the phone in the afternoon and he shouted on me “where is my truck?”
EMRAH SARLAKSo far everything is good and above expectations.
Gurjit ChauhanVery convenient location, the office smelled a lot like cigar. Service very good. The unit a bit old, but working fine.
Rafael ChavezTrailer parking a little tight but location is good.
Dave LimogesExcellent Customer Service at Location and she was very professional
samantha mohabirThe ball receiver on the trailer is VERY loose. I finally put a rubber pad between the ball and the receiver. Because of the way the receiver lock works, this is NOT a plan for someone inexperienced with trailer hitches. Repair/replace the receiver.
Gilbert ReschnyBetter customer service. Make sure the vehicle booked is available and ready when the customer comes in to pick it up. Mine was not available! If not available, should offer another vehicle for the same price. Train the staff better!
dominic refI hope you can supply one option of free ramp bridges for the Customer , because they have dolles for shipping staff, but they have to move in the truck manually.
Honglin ZhouI was charged extra even though I had returned truck in person before time. Not happy with service and would not refer Uhaul to anyone.
Savan Patelservice was great, very fast checking us in and getting us set up to go. Same when we returned the equipment. Way better staff than the rexdale location where it takes forever to get service.
Christopher HillGreat first-time experience renting a small 4'x7' utility trailer. Good verbal instructions, an assuring Safety inspection and they let me carry on my way early in the morning. Since the premise was not gated, dropping Trailer afterhours was also easy using the online UHaul mobile system. a few clicks and snaps of photos and GPS location logged, Easy!
Chuang-Da YuGreat service but location was very hard to find. No sign at road.
RENEB SCODELLERNot change a time slot gurentee in the middle Of the night. Completely ruined my day, started 2 hours behind. Schedule with three elevators booked. This all after I had been changed around locations and trucks three separate times! Not the best. Wouldn’t recommend u haul to anyone.
Jeffery WalkerWas advertised as 24/7 location. Arrived to pick up the truck and the location was closed and did not offer anytime pick up.
Kate HughesComputer system was very slow
John CarnevaleThe overall experience and the fact that Uhaul waited till the evening before to tell me I that Uhaul not keeping the reservation and not offering a solution until I asked about nearby towns leaves me with nothing good to say other than the truck worked well. The people at the pickup and drop off both were fine. They said it was in the hands of the head office computer system and I would have to contact Uhaul to iron out each issue which I did three times in three days.
TERRY WASYLYCIAThe front brakes on the truck needed to be replaced as they were pulsing. Which means the rotors are warped.
Peter NixThis location for uhaul pick up had the worst staff ever. The guy had an unnecessary attitude. He was unable to check me in and i asked him if he could call the customer service and check what the issue is and he gave me this response “fucking server is down. What the hell are they gonna do? Bring the server back up?” It’s understandable that there could be an issue with the website, it happens, but least he could do is be respectful.
SHREYANSH TIWARII'm grateful to have a location close to home! They did a good job!
Wayne CopelandWas not helpful for a problem we faced
Kimberly GopieGood communication need
Yekeen ajanakuN/A
Jody BrownGreat experience .
Kajaruban VisvalingamTed is amazing. Always very friendly and helpful! Linda
Linda PlanetaSlow service, I arrived before many whereas a fellow that booked back in April got priority, what happened to me, I had to come to this location to pickup an auto hauling trailer, put me behind schedule, I fought traffic all day! Not happy with this slow service and lack of training to personal who stated they didn't know how to hookup an auto transport trailer, I did it myself.
ANDREW CHOLYThe man at the register was about to cancel my truck because I was late due to unforeseen circumstances
Sahra MohamedGreat experience so far. I have rented from this location several times already and will continue to do so.
JONAH CLEMENTEStaff was rude and not very helpful, did not explain the policy etc as I was a new customer, first time using your service, rate on the website indifferent from what i was charged, its almost doubled. I would never used uhaul again, i will find other carriers. Sorry the service sucks.
Gloria DeodatThey changed me two days rental. Equipment returned at 30 minutes early my checkout time. Need my money back. Waited at gate for 30 minutes to come back Stacey from lunch. She appeared aft.er 55 minutes. Not my fault.
Sachin PanwarWorst service and may file a complaint against you guys.
Rankit GoyalGuy said I'm too early for my reservation when I showed up at 8:58am, said it's not 9am yet.... Literally had me waited for 2 min standing in his store. I guess showing up early isn't a thing anymore.
Eric LeeFriendly staff and easy process to pick up/drop off truck.
JOSEPH TANELWhen a customer calls to ask why their pick-up and drop-off location were changed from the place they booked it (231 Livingstone Ave Toronto, ON M6E2M3) to your location in ETOBICOKE, as dircted in the email from U-Haul, telling the customer "I don't care" and actually trying to be polite and helpful despite the fact that you miserable working as administrative assistant answering calls would definitely improve the experience for the next customer.
Matthew EasonThe office was hard to find but lots of space to park so that evens out. The trailer was not cleaned before I got it. Not terribly dirty but some debris inside. The office was closed when I returned the trailer at 3:30 PM on Sunday even though the hours of operation said they were open until 5:00. The lady who rented it to me was very nice. Overall, I would go there again.
David BainThe store was closed and there was no employee at the time of our reserved pick up. We were told to come back an hour later. Many customers were waiting outside.
Maxell Bolido