Customer Reviews for Indian Trail Hardware Inc
(U-Haul Neighborhood Dealer)

245 reviews

1155 Indian Trail Rd   Norcross, GA 30093

(770) 806-6634

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 806-6634

1155 Indian Trail Rd
Norcross, GA 30093

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Gregg C. 
Rating:
3.0

I was somehow billed for insurance despite declining it multiple times. I have an umbrella policy so I will never be purchasing insurance and find it upsetting that I was billed despite actively declining multiple times.

Meghan B. 
Rating:
5.0

Cleaner vehicle might help, but, that didn't bother me. What mattered to me is that the vehicle ran well. Thank you.

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Benson M. 
Rating:
5.0

Very helpful staff - went above and beyond my expectations.

scott F. 
Rating:
3.0

Customer did not leave a comment.

MARINA A. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

This location was quick and very friendly. Would recommend.

Eden J. 
Rating:
5.0

Customer did not leave a comment.

linda B. 
Rating:
1.0

Worst rental experience with the auto transport. Will never use uhaul again. Useless people who do not know how to honor the specifics of one's reservation. Next time I move, regardless of price, any other company BUT uhaul.

Susanna H. 
Rating:
5.0

The customers service need the improve no one pick a call.

sengouthay P. 
Rating:
5.0

Customer did not leave a comment.

gary R. 
Rating:
5.0

The only problem I had was that the back left tire kept losing air and I kept getting an indicator light stating "Low tire pressure". I had to fill the tire up multiple times for fear it would flat or blow. Other than that, it was absolutely perfect!! Thanks 😊

Candeace N. 
Rating:
5.0

The best

Jennifer A. 
Rating:
2.0

Customer did not leave a comment.

Hannah M. 
Rating:
1.0

the truck was floors was very nasty inside the seats was very nasty there was a beer cup under the seat with used water bottles. I rented for 24 hours but took it back by 6 pm the same day and was

ELIZABETH Q. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Piero T. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

The person behind the counter was fast and efficient, no improvements

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

GLORIA H. 
Rating:
5.0

Good

MohammedShif A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Stephany R. 
Rating:
3.0

they did there job.

ALICE C. 
Rating:
2.0

The employee was condescending but not difficult. I was not informed of the charge total before being charged. I was under the impression based on the online quote it would be about 40 dollars but then I gkt charged 76.

Jeremiah L. 
Rating:
5.0

Very helpful. They went over n beyond to help me. I'm forever grateful.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Caleb D. 
Rating:
5.0

Customer did not leave a comment.

jael U. 
Rating:
4.0

Customer did not leave a comment.

Travis J. 
Rating:
2.0

They over charged me

JERMAINE M. 
Rating:
2.0

Customer did not leave a comment.

SCOTT A. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ALI M. 
Rating:
5.0

good service

than N. 
Rating:
3.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
5.0

Great Uhaul dealer I've rented from

Jennifer A. 
Rating:
5.0

Best service, clean and very helpful

Jennifer A. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Quick and easy process. Well maintained vehicle.

Yamaira H. 
Rating:
5.0

Considering my storage company completely folded and I had to find another company with my items in the truck and my scheduled time running out, they were perfect! They advised me on how to proceed when I had to extend the time because of conditions beyond my control. The cost of the extra miles was included in my final bill. They took care of me and I thank them for that.

Carlyle R. 
Rating:
5.0

.

Ronnie C. 
Rating:
3.0

When I made an inquiry for a two day lease, I was told the rental fee was “around $84. Which, it was. But I did not expect the $0.79 charge per mile nor the $28 insurance charge which I did not know you could exclude that. I wish all the fees would have been explained up front. I was not expecting this lease to cost over two hundred dollars for a two day rental. I feel like I was raked over the coals and will not ever be using Uhaul again.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

Nahuel M. 
Rating:
4.0

Customer did not leave a comment.

Manuela R. 
Rating:
4.0

The engine or transmission on the vehicle I was using was not functioning properly about half way through the trip. It started great and ran fine but about halfway through, the engine was not running properly on idle. but also when I tried to change gear it was not changing. in transit, when trying to accelerate it sputtered and was jerky not accelerating properly.

TYLER H. 
Rating:
2.0

The truck was dirty inside and had some left over wiring scraps in the bed. The site has a box for the keys, but not good signage to direct you to it for pick up. At the end of the rental I went to drop the keys in the dropbox, but they would not fit because of the keyfob, so I had to make another trip to drop the keys off the next morning. I was told that they knew about this, but failed to warn anyone about it, so there were no plans told to me about an alternate location to leave the keys.

Guy L. 
Rating:
3.0

I did an after hour drop-off. I did not have any contact with personnel. The after hour drop off procedures need to be updated. This is my 3rd time renting a uhaul within the past month and when I'm trying to do my returns, the system cannot locate my location to complete the return. I've had to use another person's device to complete the return. I have wasted at least 20 minutes each time. Please fix this issue.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

jose B. 
Rating:
5.0

Customer did not leave a comment.

BONIFACIO B. 
Rating:
5.0

A+

Jang H. 
Rating:
4.0

Make sure equipment is available at the location originally selected. Had to drive 45 minutes to pick up the truck. Reserved online a week in advance.

Adam A. 
Rating:
5.0

Great guy there , very helpful and hooked me up made sure correct before I left.

ROBERT A. 
Rating:
1.0

Need to be provide a well maintained truck and a clean environment

Tesfaye A. 
Rating:
5.0

best location for uhaul rental,care about there customers and treat for with repect...

angel A. 
Rating:
1.0

Uhaul called to change the location of our reservation the day before, because the location we reserved the equipment at was no longer available. At the new location, they did not have some of the equipment we needed. We will not be using Uhaul again.

Cooper B. 
Rating:
3.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Itzel A. 
Rating:
1.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Was very happy with the customer service from Indian Trail in Norcross.

Vincent M. 
Rating:
5.0

N/a

Gregory E. 
Rating:
5.0

They are the reason I chose Uhaul

daniel W. 
Rating:
1.0

My worst experience as a consumer ever!! I had to share this on twitter and Facebook omg!! Never again! This brand is not like it was when my dad rented growing up.

BENJAMIN H. 
Rating:
1.0

Poor tires which ended up expiring while I was driving. Poor customer service. I still haven't heard back.

Ariel R. 
Rating:
5.0

Indian trail hardware is hands down the best place I have ever rented. There are no other options for us going forward! Thank you for the wonderful experience!

Eric R. 
Rating:
4.0

This location was closed so I had to do the drop off via the app

Derreyon L. 
Rating:
5.0

Yes, one good thing would be to have a stand with a crank to assist for lifting. Thank you!

cedric G. 
Rating:
5.0

All around good experience. Don't think it could have gone any better.

Ronald H. 
Rating:
4.0

The location didn't have a furniture dolly like I ordered on the website. Just need to have the website reflect what the location actually has.

Ricardo E. 
Rating:
3.0

They told me on the phone I could drop it off to any location in Loganville after using the vehicle when I picked up the vehicle there was no mention of needing to drop it to a specific location we went to a few places to try to drop it off ...One said they were open online the manager wasn't there...and one we went to said we actually had to drop it off at the specific location so we went there and they said this happens more often than people think....So if it keeps happening why not let people know you CAN NOT return to any location it has to be a specific one this would have saved me over an hour trying to figure out where to even take the truck.....That was the only set back the truck itself was nice no problems driving it...Thanks.

kerry S. 
Rating:
3.0

Customer did not leave a comment.

Malia W. 
Rating:
3.0

Online customer service needs a complete overhaul. Worst I've ever experienced.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

Gregory G. 
Rating:
2.0

I had to wait a extremely long time before someone assisted me. The truck was not clean.

Mekeda M. 
Rating:
3.0

The lights did not work. So, ended up returning the equipment the same day.

Lucia E. 
Rating:
4.0

I thinking that you don't need anything to improve for other customer.

jose D. 
Rating:
5.0

Customer did not leave a comment.

Vezetta H. 
Rating:
5.0

Great customer service.....

jon K. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Representative was extremely professional and efficient. Look forward to doing business with him again.

shelly M. 
Rating:
3.0

1ST OF ALL THE BLINKERS ARE NOT WORK I G. RIDING ON AN EXPIRED TAG OUT OF STATE. I HAVE A RESERVATION FOR THIS FRIDAY. PICKUP TIME 4:45PM. I DO NOT WANT TO RENT THIS TRUCK AGSIN BUT ANOTHER 1 A 17FT TRUCK IBSTEAD OF THE 26 FOOTER. THANKS! I NEED A PHONE CALL FOR CONFIRMATION THAT THIS MESDAGE WAS RECEIVED. 678 754 1831. THANKS! BLESSINGS! JESUS TAKE THE WHEEL

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Krutik P. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
2.0

When I showed up to pickup the truck they had no clue what I was talking about. Then I had reserved a 20' truck and all they had were two 17' trucks on the lot. I drive a 40' truck every day so I know when I'm being lied to. Next I had reserved 2 furniture dollies and they didn't have any also the appliance hand truck was not even close to a real one it was a very standard hand truck you wouldn't be able to move a refrigerator with. Also charged me for a 2 day rental when I reserved it for a one day 24hr. Rental. So I would not and will not recommend this facility to anyone ever.

Gary R. 
Rating:
4.0

It may not be the business's fault, but the entrance from the street to the business has some pretty bad pot holes.

Patrick S. 
Rating:
2.0

The area the trucks are in looks like an abandoned lot, which caused me to be unsure it was the right place.

William U. 
Rating:
5.0

Easy drop off

ANGELA V. 
Rating:
5.0

Best Uhaul dealer I have ever used to move

angel A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

1st of all I am due a refund for $40. Also I need to know if the Uhaul Dealer charged me 2 times on my card. First I had rented a 24ft contract did. 2ndly my husband said we do not need a truck this big. So I rented a 17ft truck & a 2nd charge I believe went through. So I need to be refunded the 2nd charge + the $40 due to be because the dealer closed out the 24ft instead of the 17ft truck. I need someone in your Corporate to call me immediately after receiving this notice. Also UHAUL should service their trucks regularly. The truck I rented was slow in accelerating. I like Uhaul but it seem like you will rent customers a truck when I know that the person who rent the truck know that the truck have issues. I use to work for UHAUL in Cobb County. I resigned here because the manager @ that time was not concerned, about the quality of the truck that was on the lot So please call me @ 678-754-1831 about the double charge on my card & the money that should be credited back to my card. Thanks! Blessings! Jesus take the wheel

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
2.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Very friendly environment.. Would definitely use this location again.

Hopkins E. 
Rating:
5.0

The service was fantastic! Great gentlemen.

Amanda V. 
Rating:
5.0

Excellent service, clean and we'll maintained vehicle, friendly and genuinely helpful staff made this a smooth, seamless experience. Would recommend to a friend!

Abigail N. 
No reviews have been submitted for this location.

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