Customer Reviews for Independence U Storage
(U-Haul Neighborhood Dealer)

105 reviews

718 N State Rte 291   Independence, MO 64056
(on the NW corner of 291 & 24HWY / 500 yards north of vet clinic, across 291hwy from K-Mart)

(816) 252-0150

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 252-0150

718 N State Rte 291
Independence, MO 64056
(on the NW corner of 291 & 24HWY / 500 yards north of vet clinic, across 291hwy from K-Mart)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues, logistics dictated the relocation. Tiffany was very helpful throughout the stay.

wayne davis  |  Overall Experience 
Rating:
5.0

everything was amazing , would still have you guys but got a house big enough storage is not needed but if it ever is needed again i know where to go

Lindsay Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Jonas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel childs 
Rating:
5.0

Customer did not leave a comment.

Judith Kipp 
Rating:
5.0

The lady in the office was aways so nice!

RODERICK LAMBERT  |  Overall Experience 
Rating:
5.0

The Wilder family has used this facility for over ten years. It's convenient with safe entry and exit. I highly recommend this place of business for all of your storage needs. The variety of sizes and affordable prices make it easy for your budget.

Marshall Wilder  |  Overall Experience 
Rating:
3.0

Person who attended my husband seemed upset and scattered. She had apparently misplaced her GUN and accused my husband of taking it. Will not go back.

Amy Brown 
Rating:
5.0

I would not recommend the pickup during off hours. Way too much trouble on my opinion.

Christine Leslie 
Rating:
5.0

Customer did not leave a comment.

JOHN MCQUILLAN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brenda Martin 
Rating:
4.0

Customer did not leave a comment.

STAN MCCLATCHEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Kircher 
Rating:
5.0

Great priced units, easy access to all of them and around the aisles. I would definitely come back if ever needed storage again. Thank you.

Brain Parks  |  Overall Experience 
Rating:
5.0

Top notch! If you need storage, this is the spot!

Chris Mazak  |  Overall Experience 
Rating:
3.0

The team at this location was absolutely amazing and I highly recommend them. However, my experience overall with U-Haul was absolutely terrible and I will never use U-Haul again. The only thing that made it right was this little local team. But only after significant numbers of phone calls and visits to multiple locations to resolve the issue.

nicole Sloup 
Rating:
2.0

Was charged a drop off fee, fuel, I have picture of the gas guage. Cleaning fee was charged, it was all swept out, and I have pictures of that as well

DR Woody 
Rating:
5.0

Lance was always very friendly and polite and professional. The facility was always in shape clean organized and everything worked. I have absolutely no complaints and nothing but compliments for Lance and his operation. I would definitely use this location again and would recommend to family and friends.

LEE BLANKENSHIP  |  Overall Experience 
Rating:
1.0

Lance Simon, the manager at this location, had no idea what he was doing. It took us 45 minutes to get a 5 by 8 trailer and I had prepaid for it already. I would pay for an extra day to get a trailer somewhere else just so I didn't have to deal with him again.

Matt Chisesi 
Rating:
5.0

Customer did not leave a comment.

PAULA CUMMINS 
Rating:
5.0

Mold and rat droppings. Owner said there was nothing he could do about it. Interesting that our other storage facility did not have any of these problems because they put pest control pads in the corner of the units and sprayed.

Amy Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila clevenger 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Farran  |  Overall Experience 
Rating:
5.0

It was a perfect experience all the way. If needed again we would absolutely choose this facility.

Dennis Myers  |  Overall Experience 
Rating:
5.0

Great facility. Love the security. A ‘no worries’ location for storing your stuff! And Lance is very kind and helpful.

JEFF HANKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYCE WOOD 
Rating:
5.0

Excellent Customer Service !!

Sheila Murray 
Rating:
5.0

Best interaction ever 100% if I need to rent another ill be back

John Wilson 
Rating:
5.0

Customer did not leave a comment.

sheri watkins 
Rating:
4.0

The site manager (Lance) did and outstanding job with this rental.

WILLIAM LANE 
Rating:
3.0

Customer did not leave a comment.

steve campbell 
Rating:
3.0

Customer did not leave a comment.

Eric saunders 
Rating:
5.0

Excellent customer service. Thank you so much.

Paula O'Bannion 
Rating:
5.0

Customer did not leave a comment.

Edwin Barnes 
Rating:
3.0

Customer did not leave a comment.

john tworek 
Rating:
5.0

Customer did not leave a comment.

Scot Kelley 
Rating:
3.0

Customer did not leave a comment.

NORMAN RALPH 
Rating:
3.0

Even with on-line check in, the rental process took too long. When I returned the trailer, the location was closed (even though they said they'd be open)

Helmut Derra 
Rating:
5.0

Customer did not leave a comment.

Tracy Sagkal 
Rating:
5.0

Customer did not leave a comment.

Edward Truitt 
Rating:
1.0

The location in independence ruined my experience by charging me for cleaning a trailer I used to haul a motorcycle which was not dirty and for 24 moving blankets I never had. I will never use uhaul again...EVER!!!

ARTHUR JACKSON 
Rating:
5.0

Lance is awesome and should get a raise. He went above and beyond to help make sure my experience was good. He is patient and fun!

Audrey Zimmerman 
Rating:
2.0

Employee didn't have a clue as to what he was doing. He also didn't crefit us for the $100 deposit as we paid in cash. Upon returning the truck, we couldn't get our $100 deposit back because he didn't apply it instead he said he gave it back to us but he is a liar as it was on camera as we paid with 4 one hundred dollar bills and a one dollar bill.

Roger Thomas Jr 
Rating:
5.0

This gentleman was also lovely and helpful.

Theresa Bell 
Rating:
5.0

Customer did not leave a comment.

Robert DeBrine 
Rating:
2.0

I reserved a truck a month in advance to pick up in Liberty, MO. I was informed day before I had to pick it up a a different location. I called to have it switched back and got no help. I would be willing to bet most of the people picking up trucks in Liberty did not reserve their truck before I did a month early. I was not able to make it too The new location at the requested time of 9am because it is farther away. I called to have the pick up time extended and was told that they would hold the truck until 2pm but I could pick it up anytime before. We arrived a little before 11am. Truck was not there. Needless to say I was not happy. I should have been able to pick up my truck at the place I requested and the time I requested a month before.

Jennifer Jackson 
Rating:
5.0

Customer did not leave a comment.

Philip Greim 
Rating:
4.0

Customer did not leave a comment.

Mark Lipari 
Rating:
5.0

Customer did not leave a comment.

Mark Paterson 
Rating:
5.0

Excellent experience. Friendly staff.

JANENE BRUNELL 
Rating:
3.0

I cancelled my reservation. I had found a unit closer to home.

Casey Persson  |  Reservation 
Rating:
5.0

Good customer service. Thank y’all for the opportunity to get a Uhaul truck. Also making my move nice and smooth

JERMAINE GONZALES 
Rating:
5.0

I did not like the return procedure. I couldn't get your software to recognize my cell phone and I called the U-Haul corporate office about what to do. The first agent said keep trying and when I told her I tried three times she just said to keep trying and there was nothing she could do. She was not helpful at all. I watched your video again and then looked on YouTube videos thinking I could find a way but was unable to. I then called U-Haul main office again and that agent was very helpful. She said don't worry about it because they can show I called in. She also said to take a picture of the odometer in case an issue came up and someone would call me on Monday. The entire process took me a half hour. That is ridiculous. The recording you have said that it takes 15 minutes to check in, if done correctly. That is even ridiculous. What if I didn't have my cell phone with me, or even didn't have a cell phone for some reason. Your check-in procedures need to be changed.

chris wilson 
Rating:
5.0

Very pleased with service from start to end. Very good customer service!

Deborah Caviness 
Rating:
3.0

Customer did not leave a comment.

Mary Reynolds 
Rating:
5.0

The employee was very helpful, and gave me all the information I needed.

Privacy Request  |  First Impressions 
Rating:
5.0

So far, no problems. Great Security system. Nice people, and great other storage holders. Would recommend.

ROBERT FRANCIS  |  First Impressions 
Rating:
4.0

Battery was dead by time it was jumped we got a a 2 late start on our day to move. Someone should make sure everything is in working condition before people show up for a reservation. I understand if I had just walked in, but that wasn’t the case. I was discounted $20 for my hassle, but I feel I should have gotten the entire truck rental taken care of and I would had paid the mileage and the taxes on the full amount .

Martin Wilson 
Rating:
5.0

Customer did not leave a comment.

Shelly Cantrell 
Rating:
5.0

Customer did not leave a comment.

WENDY PITTS 
Rating:
5.0

Lance was wonderful. He helped me to choose the right rate for my budget. He also has great customer service skills. Thanks again Lance

Jaquelyn Evans 
Rating:
4.0

Customer did not leave a comment.

ANGELA SMITH 
Rating:
5.0

Very helpful. Willing to show me the unit without question. Willing to work with me on time to complete all needed at forms. Thank you!

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Odum 
Rating:
4.0

Customer did not leave a comment.

Douglas Rudd 
Rating:
5.0

The customer service was great and the rep was very knowledgeable and professional.

Gary Williams 
Rating:
4.0

Friendly stafff, reasonable rates, and a clean, well lit facility with good security. What else could you ask for?

RUSSELL NEWBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lon Sykes 
Rating:
4.0

Customer did not leave a comment.

William Sherman 
Rating:
5.0

Was very pleased with everything very clean and well-kept facility

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Jurgeson 
Rating:
5.0

Customer did not leave a comment.

Marianne Grimm 
Rating:
5.0

Customer did not leave a comment.

James Craft 
Rating:
3.0

make sure the trucks are cleaned out - but the trucks leaked

Michael Morrissey 
Rating:
3.0

Customer did not leave a comment.

JAMES LICHTI 
Rating:
5.0

Customer did not leave a comment.

Michelle Rojas 
Rating:
4.0

Directions to location were confusing.

JOE WYATT 
Rating:
1.0

Shitty costumer service

COURTNEY FANNON 
Rating:
5.0

Customer did not leave a comment.

Justin Estes 
Rating:
5.0

Customer did not leave a comment.

Cindy Woodward 
Rating:
4.0

Customer did not leave a comment.

Gayle Lafavor 
Rating:
1.0

THE TRUCK WAS NOT THERE HAD TO DRIVE TO A DIFFERENT LOCATION FOR TRUCK AND THEN ANOTHER LOCATION FOR DOLLY AND PADS. CUSTOMER SERVICE THERE WAS HORRIBLE, IN NO WAY DID THEY TRY TO HELP US IN OUR MOVE. SAID THEY HAD NO IDEA OF THE RESERVATION.WILL NEVER USE THIS UHAUL AGAIN.

J W TIMMONS 
Rating:
2.0

They are mainly a towing company, so they deal with those needs first, as the U-Haul service they offer comes second. I will always rent elsewhere if I need anything in the future.

Travis Morgan 
Rating:
5.0

Very friendly, quick, and trustworthy. Thank You

Privacy Request  |  First Impressions 
Rating:
4.0

U Haul representative was very personable, helpful and showed great customer relations.

THOMAS JOHANSON 
Rating:
3.0

Clean the window

Mona Osborn 
Rating:
2.0

The truck I received was infested with roaches. I called the location and he said he would call me back shortly. To this point, 3 days later, I have never received the return call. The blankets I ordered were not loaded. This was piss poor all the way around. I had to call and find a different truck at a different location 30 miles away.

SHAWN ETIENNE 
Rating:
1.0

He tried to get me to go somewhere else to drop off the Uhaul, and did not want to be disturbed.

Jason Sadler 
Rating:
4.0

Customer did not leave a comment.

SHANNON MCWILLIAMS 
Rating:
3.0

I probably wouldn't recommend for truck rental since they only had one truck. Primarily a storage location.

Robert Powell 
Rating:
5.0

no suggestions for improvement. very helpful

BARBARA MILLER 
Rating:
5.0

Lance is a great representative for U-Haul. I received fast and friendly service. The truck was in excellent shape.

Carl Wilder 
Rating:
5.0

Customer did not leave a comment.

christopher dernier 
Rating:
4.0

Customer did not leave a comment.

MILAN HARRIS 
Rating:
5.0

Customer did not leave a comment.

JOE SHANDLER 
Rating:
5.0

Customer did not leave a comment.

Susan Pratt 
Rating:
5.0

Customer did not leave a comment.

James Subers 
Rating:
4.0

Convenient - never had to wait

JAMES SUBERS 
Rating:
4.0

Customer did not leave a comment.

JIM SUBERS 
Rating:
4.0

Customer did not leave a comment.

JOHN STAGE 
Rating:
5.0

Lance was easy to work with and a big help!

Allison Kisner 
Rating:
3.0

Customer did not leave a comment.

Kim Quigley 
Rating:
3.0

Took way to long!!!!!

Jamie Sommerville 
Rating:
3.0

Customer did not leave a comment.

STEVEN PETTIT 
Rating:
5.0

Customer did not leave a comment.

Jackie Gerling 
Rating:
5.0

Customer did not leave a comment.

NICOL JONES 
No reviews have been submitted for this location.

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