Customer Reviews for In Towne Self Storage LLC
(U-Haul Neighborhood Dealer)

529 reviews

200 N 9th Ave   Saint Charles, IL 60174

(331) 422-0269

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(331) 422-0269

200 N 9th Ave
Saint Charles, IL 60174

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

One of the most stressful exhausting experiences of my life. I have used U Haul 3 other times this last 16 months. Because of this one horrible, stressful, botched, experience I will never use U Haul again! This was moving hell, because of how U Haul handled it.

Melissa Hayden 
Rating:
5.0

Customer did not leave a comment.

Melinda Thomas 
Rating:
5.0

Customer did not leave a comment.

RAFAL DEGORSKI 
Rating:
5.0

Nothing, I could not have asked for a better experience

Tracy Leggett 
Rating:
5.0

Pleasant experience, knowledgeable staff, and very nice location overall.

AARON WILLIS 
Rating:
5.0

Phenomenal experience at your facility—clean, safe, easy access, friendly informative staff! Highly recommend to everyone and will definitely come back if I need storage! Thanks for best experience ever—wish customer service everywhere else takes care of business like you do!

Danette Ehrenstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Smith 
Rating:
3.0

Customer did not leave a comment.

Mike Martini 
Rating:
5.0

Customer did not leave a comment.

Victor Caricato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Bronge 
Rating:
5.0

Shelly was amazing! This is the only location I will use moving forward. Couldn’t have made it any easier!

Nicholas Fillmore 
Rating:
2.0

The location closed early so I couldn't return the vehicle without going through a very cumbersome and difficult online process. The signage clearly indicated they were open until 5, but they closed at 4 without warning. The truck had very bad headlights that weren't correctly aimed. The website said the location accepted cash, but that wasn't true, so I had to make alternate payment arrangements at the last minute. Overall a poor experience, and if I ever need a u-haul again, I will find a different place to rent from.

DAVID MOORE 
Rating:
4.0

Customer did not leave a comment.

Warren Matheney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Foster 
Rating:
5.0

Equipment was available on time and in good shape. Everything worked as advertised.

GERALD POST 
Rating:
5.0

Customer did not leave a comment.

steven grosey 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Posadas 
Rating:
5.0

Customer did not leave a comment.

Laura Withall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muriel Colletti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dave skorupa 
Rating:
5.0

the self checking pick up process was quite a surprise. I purposely chose a location that was manned and then 2 days before it was switched to this site. there was no explanation of the BS involved with the self check in. not sure why you need to speak to my boss in order to rent a truck that has nothing to do with my employer.

RICH SCHULTE 
Rating:
5.0

Customer did not leave a comment.

Cheri Silberstorf 
Rating:
5.0

Please have at least a half tank of fuel in truck ready for next customer. Mine had 3/8th. That seemed a little odd. Movig day is a stressful day. It would help the day start better.

ROBERT WALSH 
Rating:
5.0

Customer did not leave a comment.

Scott Connelly 
Rating:
5.0

My experiences with both Shannon and Ben were excellent! They both were very accommodating and made the drop off easy. The communication was very clear and up front with no unforeseen challenges.

Warren Matheney  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Nicole Ynocencio 
Rating:
4.0

Customer did not leave a comment.

RANDALL MATHENY 
Rating:
5.0

Ben is the best at the location!

Emma Smith 
Rating:
5.0

Customer did not leave a comment.

Anita Lewisl 
Rating:
5.0

I pulled in and parked, and was met by the employee, who took the keys and let me go. I left my i-Pass in the truck, and he called and left a msg informing me later, with the hours he would be there today and tomorrow. Very thoughtful, very helpful. (I didn’t go inside, so I can’t comment on cleanliness.)

Mark Haskins 
Rating:
5.0

Customer did not leave a comment.

Juan Bazan 
Rating:
5.0

Once again, Shannon and Ben were wonderful!! I’ll use InTowne for all of my moving and storage needs.

Dawn Ries 
Rating:
5.0

We love the location of the facility, but our spot was not ideal with the trailer that was parked in the spot in front of us and the trees that line the back of our spot left our boat cover stained and covered in debris. Now - it's not the end of the world and we will be back in the spring - if you have something available, but hoping we can get a more open spot. We shall see. Thanks and see you all in 2024.

Jennifer Guerri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Kallas 
Rating:
5.0

Exceptional service, good pricing, safe neighborhood. I parked my RV in their parking lot for years and had no issues. It's a perfect location!

Allison Sikorsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Slawpmir Bukowski 
Rating:
5.0

Customer did not leave a comment.

James Nelson 
Rating:
5.0

Great customer service. Well stocked inventory.

Steven Austin 
Rating:
5.0

Great service! I highly recommend.

Virgil Serranto 
Rating:
5.0

Highly recommend this location. Shannon @ the front desk provided excellent customer service. Quick check-in/check-out. Van was practically brand new. Will definitely return should I need another rental. Thumbs up.

Christopher Martell 
Rating:
5.0

Customer did not leave a comment.

MIKE JESSEN 
Rating:
5.0

Customer did not leave a comment.

Sarah Jakobsen 
Rating:
5.0

Perfect facility for my needs! Highly recommended!

Nancy Hacker  |  Overall Experience 
Rating:
5.0

What a great staff! Ben especially goes above and beyond to help. The facility is clean, climate controlled and well lit. Also, it's in a cool, sturdy older building. Great experience!

William Cavanaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Herdman 
Rating:
4.0

Have a spare tire on vehicle. Make all tires are in excellent condition. The rear drivers side tire was bad. Had to have brand new one put on vehicle before I could travel. This was done thru your 800 customer service team

Barbara Brown 
Rating:
5.0

Customer did not leave a comment.

Todd Adams 
Rating:
5.0

Great communication and service.

Suzanne Hensley 
Rating:
5.0

The truck was clean and worked. The check engine light came on while I was driving it and there were times it was a little sluggish on the acceleration. The awesome folks at In Towne said they'd look at it.

William Cavanaugh 
Rating:
1.0

Ben at the site was very helpful. That said, the remote pickup system sucks. Asking for my driver’s license at the time I book the truck would be a good idea. But getting to the site to pick up the truck and then having the system ask for things you would never bring to pick up a truck because I have an out of state license was very frustrating. Luckily for me, Ben arrived to work early and was very helpful. Unfortunately, nobody was at the site one hour before their advertised closing time so again, I had to use the remote feature. I had to go back to the truck three times as the system kept asking me to take pictures. After I took a picture of the interior of the truck, which was difficult as I was holding the trash I had accumulated during the rental, the system closed and I had no record or way to start the process again. All I could do was drop the key and contract and leave, which I did. Remote access is a great idea, but set it up properly and the customer will have a much better experience. My rating of the site is not an indictment of the location but of your system.

Christopher Wantuch 
Rating:
5.0

This is my go to drop off/pick up location. I went to the wrong spot this time, but they were so helpful helping me check the trailer back to their location and unhooking the 6x12. Two person job for sure!

James Goodmiller 
Rating:
5.0

Some signs on where to park your car.

Micheal Oliver 
Rating:
5.0

Everything was excellent

James Palazzolo 
Rating:
5.0

This is the best Uhaul renting experience that exists. The customer service from the guy working here is 100%. I would like to hire him away from Uhaul so he can make some real money.

Michael White 
Rating:
5.0

Customer did not leave a comment.

Mark Ferraro 
Rating:
5.0

Customer did not leave a comment.

Jeff Williams 
Rating:
5.0

Customer did not leave a comment.

Michael White 
Rating:
5.0

The drop off was ok, they should have wheel chocks in a basket as I had to look around for them. I never got how to return after hours when I booked. I had to call, but the lady on the ph was helpful. You should follow up on line with details once a renter books. I got tossed off the site and had to re log in to return the trailer. But I find most all business do not have very well thought out processes. Overall it went ok though.

Stephen Lane 
Rating:
5.0

This U-Haul location is the best!!!

Paul Lesiuk 
Rating:
5.0

Customer did not leave a comment.

Candice Garland 
Rating:
5.0

Customer did not leave a comment.

Marshall Butler 
Rating:
5.0

Customer did not leave a comment.

Zabdiel Cachopero 
Rating:
5.0

Customer did not leave a comment.

Andrew Stein 
Rating:
5.0

Customer did not leave a comment.

Wade Zylke 
Rating:
5.0

Cathy and her team really helped us in our time of need identifying storage space for our household goods. We had miscalculated our space requirements and Cathy and her team saved us on move out day with additional storage options. Thanks

Rich Watson  |  Overall Experience 
Rating:
5.0

Girl who helped me check out truck was awesome. Very friendly and professional.

Chris Ranweiler 
Rating:
5.0

No problems, no issues - this is by far, the best UHaul facility I've ever used. Great Staff. Very helpful!

Gordon Smith 
Rating:
5.0

First rate!

Mark Vehlewald 
Rating:
5.0

Thank you very much.

Virginia Richard 
Rating:
5.0

Customer did not leave a comment.

Chane Charintranond 
Rating:
4.0

Put a sign off the main road, we had a hard time finding the location.

Karthik Subbu 
Rating:
5.0

I ordered online and requested a furniture dolly but did not get one. Make sure it’s on the truck the night before if possible?

Craig Shank 
Rating:
5.0

Customer did not leave a comment.

Anna Franco 
Rating:
5.0

The new methods for return using photos of truck while efficient were difficult to obtain with the dome light not working in the truck at night. It would be wise to be sure the dome lights work so an interior shot would be obtainable.

Merry Edmondson 
Rating:
5.0

Shannon at In-Town Storage was very courteous and helpful!

JEFFREY GORDEN 
Rating:
4.0

My entire experience was very poor. I had planned to pick up at st Charles and drop off in Dundee . But surprisingly u haul turned me down and forced me to return the rental to pick up location. This was very costly and wasted my whole evening. Vert poor customer service .

Parsam Farahmand 
Rating:
5.0

A/C was not working. Drivers side window roll up kept falling off.

Rich Watson 
Rating:
5.0

Very seamless process. Obtaining a UHaul and storage same location was great. Very pleased and customer service rep was great as well as helpful.

RHONDA KALLENBORN  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Curt Heisler 
Rating:
5.0

I was treated very nice and was informed very well Thanks again

victor omiotek 
Rating:
5.0

Excellent job. Keep up the good work that you do.

Iren Kulcsar 
Rating:
5.0

Great place!!!!

Terese Levasseur  |  Overall Experience 
Rating:
4.0

Have them accept cash payments, for people who do not want to rack credit card debt or have to run to the bank to deposit cash and then use a debt card. I prefer to pay cash.

DAN VANHECKE 
Rating:
3.0

Customer did not leave a comment.

CHRIS ITO 
Rating:
5.0

Customer did not leave a comment.

DAN VANHECKE 
Rating:
5.0

Customer service was great, very straightforward process and very reasonable price- would highly recommend

Kara Hanley 
Rating:
5.0

No improvement necessary. Shelley and Ben were wonderful! Upbeat, friendly and knowledgeable. Enjoyed working with them big time!

Lee Muehling 
Rating:
5.0

Customer did not leave a comment.

Christopher Ranweiler 
Rating:
5.0

Customer did not leave a comment.

lisa guess 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RUFFINO 
Rating:
5.0

Came back again and again even tho several miles out of our way. Great people

nelson casey 
Rating:
4.0

Chipped windshield

Matthew James 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

Francisco Garcia 
Rating:
5.0

Customer did not leave a comment.

NORAH SATRE 
Rating:
5.0

Customer did not leave a comment.

nelson casey 
Rating:
5.0

Excellent location Our comments are all the same as above!!!

Dina Loughlin 
Rating:
5.0

The entire experience was flawless.

Correy Green 
Rating:
5.0

Customer did not leave a comment.

Patrick Parks 
Rating:
5.0

Customer did not leave a comment.

Scott Ludke 
Rating:
5.0

Friendly people that helped make the rental process simple and easy. Thank you!

Frederic Roberton 
Rating:
5.0

The customer service representative was outstanding

Paul Schneider 
Rating:
5.0

The person who helped me book my reservation at the St Charles, IL location was incredibly helpful and friendly. I will go back to that location next time, even if it is out of the way.

Matthew Gould 
Rating:
5.0

I had gotten to the rental center 5 minutes after the power went out, the clerk could have just told me to leave cuz they had no power but he did the pains takenly road of entering my rental information through his phone, I'll always remember that is a positive experience because he cared good show!!

Richter Brandt 
Rating:
5.0

Customer did not leave a comment.

Robert Cudone 
Rating:
5.0

Transmission shifted difficulty

Kevin Wilson 
Rating:
5.0

Very friendly and efficient.

Paul Carani 
Rating:
5.0

Miguel from the 1800# and Cathy McNally were great!

Diego Montoya 
Rating:
5.0

Customer did not leave a comment.

Rick Rosenfeldt 
Rating:
5.0

Customer did not leave a comment.

melinda boat 
Rating:
5.0

Everything went well from the initial reservation to completion. Thank you and everyone that was of help to us! Great job and we will use you again in the future!

GARY FISCHER 
Rating:
5.0

Need new wiper blade on passenger side, clean snow off and ensure back door isnt frozen shut, spent 30 min trying to open door.

Tonia Loughren 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MASSIE 
Rating:
5.0

It was getting a little expensive to park my boat outside I loved the staff and facilities

Mark Johnson  |  Overall Experience 
Rating:
5.0

Excellent experience friendly staff!

Mary Ann Doukas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Rossi  |  Overall Experience 
Rating:
5.0

Thank you very much for your service while we relocatet to IL, we will recommend you no doubt.

Thierry Lagueux  |  Overall Experience 
Rating:
5.0

Excellent storage facility! I used this storage company for over one year and couldn't be happier! Heated / air conditioned units, four loading ramps, and security cameras throughout! Great rates too! I highly recommend!

Rick Hoffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN RUSINIAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Lester  |  Overall Experience 
Rating:
5.0

Service was good and the facility was convenient. We noticed after unpacking and moving our furniture into our home all of our clothes and upholstery items took on the smell of the facility which is a sort of industrial type smell which is hard to explain. It was actually my only concern when looking at the facility initially. It’s a it’s almost a wet clay /play doh/ concrete smell. All of the mentioned items were boxed and even the packing paper absorbed the smell. The upholstery was shrunk wrapped and cushions plastic bagged. Luckily most things can be washed but our sofas may not fair so well. We’ll see how much baking soda and febreeze it will take Overall service and everything was good I just cannot recommend this establishment because if the lingering smell that was left.

Russell Vogt  |  Overall Experience 
Rating:
5.0

Love this place and will be back if we need storage space again... thank you

daniel heckle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Spotts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty Przybycien  |  Overall Experience 
Rating:
5.0

The staff at this storage facility gave me excellent customer service. The staff is very helpful and once you book a reservation with them; your unit is reserved and waiting for you. Unlike other storage units who state to you the same and when you show up; you find out your storage unit has been taken. Their prices on the units is very good too. If you rent a the 20 or. Or 26ft. U haul truck from them; they will credit your storage unit $25.00. They also have dollies and carts available for you to use. They have different platforms you can unload or load your truck up from. I was very satisfied with the facility staff; layout; the loading areas, security system; and the cleanliness of the facility and trucks..

Joseph Erb  |  Overall Experience 
Rating:
5.0

I gave your cards to our remax agent and highly recommended all her clients use your storage place for her people in st charles, geneva, and batavia. YOU WERE SUPER!

Trevor Steinbach  |  Overall Experience 
Rating:
5.0

Great experience for a first time storage user.

Dawn Tapson  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the staff and facility! Everyone was helpful and went out of their way to provide excellent customer service. The facility is well maintained and very clean.

Pam Todd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Wilschke  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly and the prices were affordable. We would come back here again.

Ronda Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Andrini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsie Poe  |  Overall Experience 
Rating:
5.0

In-Town Self Storage met all our expectations. I like the temperature controlled facility and all the offerings that can be utilized if needed.

Keith Marovec  |  Overall Experience 
Rating:
5.0

I do not know why anyone would go anywhere else!

Warren Copler  |  Overall Experience 
Rating:
5.0

I only rented for one month, but found my experience w son Town very satisfying. They keep the facility extremely clean and the office staff was efficient and helpful.

Diane Roloff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cliff Carrignan  |  Overall Experience 
Rating:
5.0

The Best!!!! always helpful, easy moving in and out, clean, large loading indoors, great location, would strongly recommend them to anyone. Lou

Louise Baron  |  Overall Experience 
Rating:
5.0

The staff at inTowne are extraordinarily helpful. The facility is spotless. I would recommend them to anyone.

Steven Spurling  |  Overall Experience 
Rating:
5.0

My situation was a little different. I thought I would need storage for a move from another state but as the articles that were coming kept diminishing they worked with me to keep reducing the size of the unit. All who work there are terrific.

Peggy Montgomery  |  Overall Experience 
Rating:
5.0

Much nicer than the other 2 storage places I’ve used in the last 20 years. This place always had time for my questions and needs. Thanks

hope lesniak  |  Overall Experience 
Rating:
5.0

Beautiful well kept facility and super helpful staff.

Cathy McNally  |  Overall Experience 
No reviews have been submitted for this location.

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