Customer Reviews for In Motion 101
(U-Haul Neighborhood Dealer)

347 reviews

85208 Hwy 101   Florence, OR 97439

(541) 991-4400

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(541) 991-4400

85208 Hwy 101
Florence, OR 97439

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mitch Telson 
Rating:
5.0

You were great. Don't change a thing.

Leon Wilby 
Rating:
5.0

Customer did not leave a comment.

Ron Clark 
Rating:
2.0

Frequently closed. Had Toni help us with our rental. Will never use or recommend In Motion again.

Ray Sherrill 
Rating:
4.0

Customer did not leave a comment.

Matthew Wilson 
Rating:
5.0

my only complaint was that I ordered two handcarts but they only had one. but otherwise great

Sasha Crow 
Rating:
5.0

Can't improve on perfect. Keep up the good work!

ANTHONY RAYMOND 
Rating:
4.0

Everything seemed to work out well with the cargo trailer. There were no problems.

Mark Wilkerson 
Rating:
3.0

The app needs to be more

Christian Pruett 
Rating:
5.0

This was a great experience! Fast, friendly service!

Lea Hutchison 
Rating:
5.0

Customer did not leave a comment.

Eleanor Harvey 
Rating:
5.0

Can;t ask for any BETTER

Cameron Grow 
Rating:
3.0

Customer did not leave a comment.

Vincent Alongis 
Rating:
5.0

Awesome

Paul Johnson 
Rating:
5.0

Great folks!!

Paul Johnson 
Rating:
5.0

great experience.

Jason Calhoun 
Rating:
5.0

Great staff, have used them before, always first rate

MURRAY KRUM 
Rating:
5.0

Customer did not leave a comment.

Ruth Miller 
Rating:
5.0

Customer did not leave a comment.

Stanley Yates 
Rating:
5.0

Positive happy service willing to go above and beyond for customers

Daniel Duquette 
Rating:
5.0

Customer did not leave a comment.

William Odenthal 
Rating:
4.0

Nice people with the experience and knowledge to help with all the details.

Jon Minor 
Rating:
5.0

Customer did not leave a comment.

Marcy Estey 
Rating:
5.0

Friendly, efficient, and most of all, the van I reserved was ready and waiting for me. All too often, the size or type of equipment I reserve is not available when I arrive. Not so here, and I really appreciate that. I'll be back to rent from In Motion!

Suse Kelley 
Rating:
5.0

Customer did not leave a comment.

Frank Heberling 
Rating:
5.0

Customer did not leave a comment.

Lynn Armstrong 
Rating:
5.0

Super helpful owners. Knowledgeable.

Mark Butcher 
Rating:
5.0

The family who owns this rental location went above and beyond in making sure I was taken care of even I after I had dropped off the truck and had to wait for a ride, letting me use their phone charger and even bringing me out some of their supper in a to-go container. Friendly, helpful, and caring people who deserve your business.

Marshall Langman 
Rating:
5.0

Always a good experience at this location.

Dawn Samel 
Rating:
5.0

Customer did not leave a comment.

Jeremy Miller 
Rating:
5.0

Everything was great!

Dawn Samel 
Rating:
5.0

Customer did not leave a comment.

Stanley Yates 
Rating:
5.0

They went way beyond expectations!!

JANA WEBB 
Rating:
5.0

nothing

LOUIS ARKO 
Rating:
4.0

Everything at this location has improved by Leaps and Bounds in the last few years

Oliver Hayden 
Rating:
5.0

Customer did not leave a comment.

Christopher Engelbach 
Rating:
5.0

Customer did not leave a comment.

Catherine Thompson 
Rating:
5.0

Very friendly and welcoming... I came to pick up a tow Dolly and had the wrong hitch and adaptor and they let me barrow !!! Woow amazing 😶😶⭐⭐⭐⭐

Veronikka Rieux 
Rating:
4.0

Customer did not leave a comment.

Linda Czemerys 
Rating:
5.0

Customer did not leave a comment.

David Bishop 
Rating:
5.0

Fast and friendly service. They were very accomodating.

PATTY CLARK 
Rating:
5.0

Customer did not leave a comment.

Aaron Couture 
Rating:
5.0

Wonderful owners/agents, so nice to deal with and they made the process very easy. I give them a 10 out of 10; will recommend them to others.

Terry Rogros 
Rating:
5.0

Great service, very nice, and very helpful. I will continue to rent here in the future.

James Shaver 
Rating:
5.0

Very capable and friendly people. They know their business well

Joe Crenshaw 
Rating:
2.0

I was charged for 40 miles over… Just drove directly from the pickup location in Portland to Florence. Didn’t check the mileage though up in Portland, so I guess it was incorrect. There is 164 miles between Portland and Florence Oregon. They said in Florence that I drove past my 202 allotted miles. This was totally Outrageous!!! :(

Cathy Backstrom 
Rating:
5.0

Customer did not leave a comment.

brian traugh 
Rating:
5.0

Customer did not leave a comment.

Cidney Jones 
Rating:
5.0

Nothing the agent was excellent

LARRY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

jack price 
Rating:
5.0

Our renting experience was enjoyable.

Steven Webster 
Rating:
5.0

On time. Helpful with hookup. Smooth and quick.

Ronald shearer 
Rating:
5.0

Super easy and friendly people. We will definitely use them again!

Wendy Ternyik 
Rating:
3.0

Let them know it is not a quick pick up with the mobile app

Cody Richard 
Rating:
5.0

Customer did not leave a comment.

Seho Chon 
Rating:
5.0

Customer did not leave a comment.

Christopher Engelbach 
Rating:
5.0

Customer did not leave a comment.

Joanne Diefenbach 
Rating:
5.0

Nothing Liz was wonderful, rental was seamless. 10 stars

Carol Lunceford 
Rating:
5.0

Terrific on all subjects!

Ronald Howard 
Rating:
5.0

Customer did not leave a comment.

Bruce Huddleston 
Rating:
5.0

Nope nothing fast friendly service

Daniel Duquette 
Rating:
4.0

Customer did not leave a comment.

Robert Lang 
Rating:
4.0

Great experience, they had the trailer I needed. I just wish the weekend hours were a little later This is more of a corporate issue for U-Haul rather than a local issue, but I don't appreciate getting charged an extra day for returning my trailer at a reasonable time, but after hours.

Erick Oshel 
Rating:
5.0

Customer did not leave a comment.

James Matthews 
Rating:
5.0

Go over the equipment a little better. Especially "tow haul".

Vickie Bell 
Rating:
4.0

Super sweet and helpful

KEVIN WILKENSON 
Rating:
5.0

Customer did not leave a comment.

James Matthews 
Rating:
5.0

Owner was competent friendly and thorough

Debra Mcnary 
Rating:
4.0

Customer did not leave a comment.

Gary Johnson 
Rating:
5.0

Wonderful people! Went out of their way to work with my schedule. Best U-Haul experience ever. Using them from now on.

Nicholas Jones 
Rating:
5.0

Professional, nice people, About as good as it gets

Robert Hadden 
Rating:
5.0

Friendly and helpful

James Matthews 
Rating:
5.0

Customer did not leave a comment.

Orville Norton 
Rating:
5.0

Very nice and accommodating people. I would rent from them any time. Thanks, MR. Smith

Jarl Smith 
Rating:
5.0

I enjoyed being able to drop the U-Haul off after hours. However, because of the more rural location, I struggle to use the U-Haul app to return my truck, because of poor cell service. That has never been a problem at this location. My rentals have been checked in with no additional fees or problems.

Jami Macleod 
Rating:
3.0

Dealers were great...the Driveway was horrible big potholes full of water Big potholes.....

Dale Nelson 
Rating:
5.0

Customer did not leave a comment.

James Matthews 
Rating:
5.0

Customer did not leave a comment.

James Matthews 
Rating:
5.0

Customer did not leave a comment.

FREDERIC HOAGLUN 
Rating:
5.0

You are awesone! Thank you!

Renea Deighton 
Rating:
5.0

Great customer service

JOHN HAND 
Rating:
5.0

Customer did not leave a comment.

Patricia Cowgill 
Rating:
5.0

Excellent customer service from warm friendly people.

Cynthia Nelson 
Rating:
5.0

Friendly,hand helpful

James Matthews 
Rating:
1.0

Dirty ashtray, not cleaned at all, desperately needs new wiper blades, tire loosing air on rear passenger side, no wiper fluid when we picked up the truck, the trailer had No Brakelights or Blinkers and to top it off the damage thing leaked. My property was water damaged and I am seriously pissed off.

Jeannette alarcon 
Rating:
5.0

Great customer service and very friendly and knowledgeable

Kevin Friedel 
Rating:
5.0

Have wireless at location for pick up and drop off? Pics take a while to upload. Your mobile check in was great. Pick up early morning’s are wonderful. Great outside lighting.

Michael Bischof 
Rating:
4.0

Customer did not leave a comment.

rhonda tuck 
Rating:
5.0

Customer did not leave a comment.

Theodore Siek 
Rating:
5.0

Customer did not leave a comment.

Jamison Boutell 
Rating:
4.0

Need a more customer friendly office facility.

Leland Schmidt 
Rating:
5.0

The staff was very pleasant to work with and she made sure all my needs and questions were covered. Would go back and refer others to go there as well!

CHRIS HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Chris LaCosse 
Rating:
5.0

Needed new wiper blades and there was no wiper fluid. Also, the rachets need replaced or serviced. It took two men to release them. The braking system is Awesome! The rep here was great to work with and solved our flat tire problem with the trailer quickly and painlessly after pick up.

Marilyn Puls 
Rating:
5.0

Nothing I can think of, these folks were fantastic.

Kim Kelley 
Rating:
5.0

Customer did not leave a comment.

Devin Sunderland 
Rating:
1.0

Dropped off at this location on time. Just noticed was charged an additional 20. Cannot reach location. I get a voice messsge during hours location should be open. Protesting charge with credit card company. Request immediate refund from ihsul

Virginia Wertz 
Rating:
5.0

Customer did not leave a comment.

Jim Terry 
Rating:
5.0

Customer did not leave a comment.

Jana Kelly 
Rating:
5.0

Great service,friendly people

James Matthews 
No reviews have been submitted for this location.

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